Gregory L. Hall2503 Chitwood WayBoise, Idaho 83704

(208) 999.0438 / gregoryhall@cableone.net

OBJECTIVE:

A full time IT service/support position with a progressive, pro-active technology company.

SKILLS SUMMARY:

Install and support Windows 7 x86 and x64 clients (hardware, software and base image) in a Windows 7 enterprise lan/wan environment. Currently using Windows 10.

Install and support Desktop/Laptop remote access through Citrix Receiver (14.3.0.5014), Citrix desktop apps, Citrix RDP, Remotely Anywhere, Cisco Anyconnect Secure VPN, and Windows Terminal Services (mstsc.exe) in conjunction with the RSA secure token app on our smartphones. Apple iPhone and iPad network connectivity on our corporate wireless network and setting them for guest access wireless networks across the country. Same support for our Android based smartphones.

Active Directory user account management through NET IQ Directory and Resource Administrator (8.7.2) in two Domains.

Installation and support of Microsoft Office 2010, Excel addins Teradata Decision Expert, Oracle Hyperion ESSbase and Smartview, Outlook archived email files and addins Webex and Cisco Jabber.

Support client access to our Oracle Financials Suite, with Java (currently 1.6.45) through IE 9 & 11.

Data migration for business continuity as associates offboard and onboard.

Train endusers on applications’ usage and backup best practices particularly for archived email pst files and their pertinent local profile files.

WORK HISTORY:

Albertsons/Supervalu, Inc., Boise, ID. Oct. 1999 to March 2016Technical Analyst II

Resolve desktop/laptop issues across the enterprise covering locations across the country. Network connectivity, domain membership for hardware as well as enduser accounts. Remote access issues from hotels (wireless with vpn or Citrix), homes, airports our stores on 32 bit and 64 bit Windows O/S images.

Resolve software issues: Outlook/Exchange, addins, Excel, Oracle, Java, Jabber, Webex, internet connectivity, AD user groups, access permissions, print queues, printer issues, Mainframe connectivity through Attachmate terminal emulation, SCCM 2012

software distribution, virus resolution through McAfee Anti-Virus software, Malware Bytes and Microsoft’s Security Essentials, Microsoft Defender, ODBC drivers (add, edit, test), troubleshoot client startup programs and services, Windows firewall settings, local profile management, Chrome, Firefox support, fixing patch/security update issues.

Resolve issues with peripheral devices such as: HP Laserjets, HP Designjets, Lexmark, HP and Ricoh MFDs…….printing, copying, scanning to email and/or home drives as a pdf file.

Inventory control for: Lifecycle, asset tracking, staging, imaging, warranty tracking, hot swap availability for desktops, laptops, printers, accessories and peripherals.

Responsible for all Desktop/Laptop workflow support knowledge documentation, testing and publishing.

MicroTech Systems, Boise, ID. Oct. 1983 to Oct. 1999Technical Sales Representative

Responsible for personal computer sales and customer satisfaction in southwest Idaho. Products were: HP PCs, HP Laserjet printers, HP Scanners, HP Plotters, Epson and Okidata dot matrix printers, Windows based software, collaborated with specific industry third party software providers in the medical, legal and hospitality markets.

We were a 10 person shop with a very loyal installed base of customers and our responsibilities included: prospecting, demonstrating, closing, ordering, assembly and QA the systems and/or individual piece of equipment and/or software, delivery, installation, training the endusers, warranty repair, selling/providing service/support contracts as well as individual supply sales and contracts.

They are still in business, they started in 1970.

IBM, Boise, ID Jan. 1980 to Jun. 1982

Salesman in the Office Products Division on quota, base plus commission responsible for sales in 8 western Idaho and four eastern Oregon counties. I called on all public and private sector enterprises of all sizes and in all industries. I collaborated with the General Services Division and Mainframe Division to sell complete office and computer solutions to our prospects and grow our installed base.

USMC Oct. 1974 to Dec. 1979

1st. LT. MCAS Cherry Point, NC. Aviation Supply Officer supporting five Marine Corps Attack Squadrons of the 2nd Marine Air Wing.

Navy Aviation Supply Corp School, Athens, GA. Marine Corps F4 Phantom replacement air group, MCAS Yuma, AZ. Navy Flight School, Pensacola, FL., Naval Flight Officer Wings. Marine Corps Basic School, MCB Quantico, VA.

Education and Training:

Executrain: Microsoft classes 70-680 (Configuring Windows 7) and 70-685 (Windows 7 Enterprise Desktop Support Technician). May 2014

MCSE: Microsoft Certified Systems Engineer ID#986346 July 2000 UCLA BA Oct. 1974