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GRAND OASIS PALM
GRAND ALL INCLUSIVEC A N C U N M E X I C O
THE FAMILY RESORT
2 ALL INCLUSIVE RESORT
GRAND OASIS PALM CERTIFICATIONS BYCRISTAL INTERNATIONAL STANDARDS
COVID-19 POSI Check Certification to prevent the spread of infection. Features the measures recommended by the main international organizations (WHO, WTTC, and EPA).
* POSI: Prevention of the Spread of Infection Audit Protocol.
Oasis Hotels & Resorts has the advisory and certifications of Cristal International Standards®: cristalstandards.com
Certificaciones Cristal International Standards® to verifythe hygiene and sanitization of rooms, in addition tothe back-of-the-house protocols.
OTHER OASIS HOTELS & RESORTS CERTIFICATIONS:
3ALL INCLUSIVE RESORT BE FREE, STAY SAFE
4 ALL INCLUSIVE RESORT
GRAND OASIS PALM
5ALL INCLUSIVE RESORT BE FREE, STAY SAFE
GRAND OASIS PALM
k m 4 . 5
TULUM k m 4 . 5 GRAND OASIS PALM
HIGHLIGHTS GRAND OASIS PALM 5
• 461 rooms and suites with spectacular views and space for families of up to 2 adults and 3 kids.
• Gourmet experiences, ranked in TripAdvisor’s Top 10 in Cancun with 3 Grand Oasis Palm exclusive restaurants.
• Adults-exclusive restaurants.
• KiddO Zone: area with kids-exclusive attractions and family fun zones: Yucatan Jurassic River, Pirata’s Bay Beach Club and The Arcade.
• Pirate ship tour for the whole family (twice a week).
• Sensoria Chill Out & Spa: relaxation space for adults only, with Jacuzzis, Bali beds, and massage cabins.
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Location
Cancun hotel zone, near the Pier (port of departure to Isla Mujeres) and close to the shopping malls: Puerto Cancún, La Isla Shopping Village and Malecón Las Américas
GRAND OASIS PALM 5THE FAMILY RESORT
In addition to its excellent location overlooking a spectacular beach, this hotel boasts exciting attractions to enjoy with family, such as the Yucatan Jurassic River, the Pirata’s Bay adventure zone, and The Arcade videogame hall. A fantastic attraction for the little ones is the KiddO Zone, a fun-filled space with colorful games and imagination, always cared for by a team of experts.
Some of the exclusive benefits of Grand Oasis Palm, are its gourmet restaurants (Grand guests), a Grand Plus premium service, and adults-only areas, like the renowned restaurants Careyes, Cocoa, The White Box gastrobar or Sensoria Chill Out & Spa, a calm spot, where style and relaxation meet.
6 ALL INCLUSIVE RESORT
GRAND OASIS PALM
• Fully digital guest check-in available
• Temperature controls through thermal cams atthe hotel entrance.
• New luggage sanitization technologies to applyupon guests arrival.
• Receptions with wide lounge-style areas, check-inprocess with controlled access to avoid crowds, andsafety distance signs on the floor.
• Separation screens at the reception areas and useof masks for personnel.
• Hydroalcoholic gel dispensers available for guestsin all areas.
• Express digital check-out and express check-out machines with wide space between them, available for guests.
CHECK-IN & CHECK-OUTPROTOCOLS
SPACE
7ALL INCLUSIVE RESORT BE FREE, STAY SAFE
GRAND OASIS PALM
• We guarantee that the room has been sanitized, and has remained unoccupied 24 hours prior to the guest’s arrival. We use products registered by the Environmental Protection Agency (EPA).
• Once the room has been sanitized, we place a door tag safety seal, which breaks upon the guest’s first entrance.
• New operation, cleaning, and room setting standards, adapted for the total safety of our guests.
• Upon arrival of our guests all in-room amenities are totally new and unsealed.
• Elimination of in-room printed materials.
OASIS PROTOCOLS FOR ROOMS
BE FREE, STAY SAFE
8 ALL INCLUSIVE RESORT
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SUITES
JUNIOR SUITE
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GRAND OASIS PALM
SUITES
JUNIOR SUITE
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FAMILY SUITES
FAMILY SUITE (TWO COMMUNICATING ROOMS)
11ALL INCLUSIVE RESORT BE FREE, STAY SAFE
GRAND OASIS PALM
FAMILY SUITES
FAMILY SUITE: MADE UP BY TWO ROOMS, ONE JUNIOR SUITE AND A SECOND ONE THAT CAN BE THEME, OCEAN VIEW OR LAGOON VIEW ROOM.
COMMUNICATING WITH THEME ROOM (SEA OR JUNGLE) FOR KIDS
COMMUNICATING ROOM WITH OCEAN VIEW OR LAGOON VIEW
12 ALL INCLUSIVE RESORT
GRAND OASIS PALM
OCEAN VIEW
ROOMS
OCEAN VIEW
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GRAND OASIS PALM
LAGOON VIEW
ROOMS
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GRAND OASIS PALM
CAREYES
RESTAURANT DESCRIPTION BREAKFAST* DINNER*LUNCH* IN OUT
FOOD HALL BITESSNACKSS N A C K S
American snacks
THE WHITEBOX
Mediterranean gastrobar
DOS LUNAS Pizza & pasta
AKERU Sushi
EL BUFFET International buffet
COCOAADULTS ONLY
ADULTS ONLY
Mexican grill& seafood
Mexican gourmet experience
EXCLUSIVE RESTAURANTS
RESERVATION REQUIRED *SCHEDULES ARE SUBJECT TO CHANGE WITHOUT PRIOR NOTICE.
15ALL INCLUSIVE RESORT BE FREE, STAY SAFE
GRAND OASIS PALM
WORLDLUXURYRESTAURANTAWARDSWINNER2019
FINE DINING AWARD
ADULTS ONLY
ADULTS ONLY
MEXICAN GOURMET EXPERIENCE
MEXICAN GRILL & SEAFOOD
MEDITERRANEAN GASTROBAR
TRAVELLERS’ CHOICE 2019 “BEST FINE DINING RESTAURANTS”
TRAVELLERS’ CHOICE 2019 “BEST FINE DINING RESTAURANTS”
EXCLUSIVE RESTAURANTS
16 ALL INCLUSIVE RESORT
GRAND OASIS PALM
SISAL
MAKI TACO
SISALRESTAURANTE BAR
ISLA MUJERES
RESTAURANT BREAKFAST* DINNER*LUNCH* IN OUT
- Seafood- Burgers & snacks
Pizzas, pastas & ice cream.Italian food
Japanese - Mexican fusion
DESCRIPTION
Sushi & snacks by the pool & beach
MAKI TACOTRAVELLERS’ CHOICE 2019“BEST FINE DINING RESTAURANTS”
SWEET PALM
EL BUFFET
LOS AGAVES Tacos & tortas
Kids restaurant
International buffet
DOS LUNAS TERRACE
*SCHEDULES ARE SUBJECT TO CHANGE WITHOUT PRIOR NOTICE.
OTHER RESTAURANTS
17ALL INCLUSIVE RESORT BE FREE, STAY SAFE
GRAND OASIS PALM
DOS LUNAS
EL BUFFET
LOS AGAVES
SWEET PALM
OTHER RESTAURANTS
18 ALL INCLUSIVE RESORT
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EXCLUSIVE BARS
By Grand Oasis Palm
19ALL INCLUSIVE RESORT BE FREE, STAY SAFE
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OTHER BARS
LOS AGAVES
ISLA MUJERES BEACH BARLOBBY SPORTS BAR
SISAL BAR
COFFEE & ME LA CANTINA
LOBBY SPORTS BAR
By Oasis Palm
LOS AGAVES COFFEE & ME
LA CANTINA
20 ALL INCLUSIVE RESORT
GRAND OASIS PALM
• Less tables in restaurants. All tables are separated considering the safety distance standards.
• Digital bookings for restaurants available through the Oasis app to avoid waiting lines. Groups of 5 or more persons shall book in advance, allowing our staff toplace the tables, following the safety standards.
• Contactless menus available at the Oasis appor through a QR code.
• New operation, setting, and table cleaning standards, adapted for the total safety of our guests. All tablesand chairs will be sanitized before and after each guest.
• Hydroalcoholic gel dispensers available at everyfood & beverages consumption center.
• All food & beverages collaborators have been trainedto avoid contact with food. Mandatory use of masks.
SPACE
OASIS PROTOCOLSFOR FOOD & BEVERAGES
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KIDDO ZONE
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KIDDO ZONE
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YUCATAN JURASSIC RIVER
A relaxing journey
to the past...Let the swell of this relaxing river take you back millions of years, to the time when gigantic dinosaurs ruled the earth.
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THE ARCADE
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GRAND OASIS PALM
Treat yourself to a moment of absolute
relaxation, with the style and comfort of
this adults-only zone, where you’ll forget
stress, in spectacular facilities filled with
sensorial indulgence.
A SPACE FOR RESTORING HARMONY
• CHILL-OUT AREA WITH JACUZZIS AND POOL
• MASSAGE CABINS WITH REVITALIZING TREATMENTS
• ADULTS-ONLY POOL
SPA ADULTS ONLY
SPA SERVICES WITH EXTRA CHARGE
26 ALL INCLUSIVE RESORT
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• New operation and furniture setting standards at common areas. All tables, chairs, and sunbeds at indoor and outdoor common areas and beaches will keep the safety distance.
• Application of new technologies and products for sanitizing surfaces, elevators, furniture, buttons, and railings. Use of products registered by the Environmental Protection Agency (EPA).
• Hydroalcoholic gel dispensers available in all common areas.
• Graphic information regarding safety hygiene protocols displayed in all areas.
• In all activities carried out at indoor and outdoorcommon areas, a safety distance will be kept between guests. Reduction of attendants to all entertainment centers in order to avoid crowds.
OASIS PROTOCOLSAT COMMON AREAS
SPACE
27ALL INCLUSIVE RESORT BE FREE, STAY SAFE
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WE TAKE CARE OF YOU IN EVER SINGLE DETAIL...CONTACT US: [email protected]
WEDDINGS AND HONEYMOONS
• WEDDING GAZEBO & EXCLUSIVE AREAS FOR BANQUETS.
• LOCATIONS WITH SPECTACULAR SUNSETS AT THE BEACH.
• HONEYMOONS & WEDDINGS SPECIAL PACKAGES.
• WEDDING PLANNER.
PRIVILEGES OF GETTING MARRIED AT GRAND OASIS PALM
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MICE
COVID PROTOCOL. BETWEEN 25% AND 50% REDUCTION OF THE HALL´S CAPACITY, ACCORDING TO EACH HALL AND KIND OF SETTING
From a 20 executives meeting to a training event for 400 collaborators; from a corporate workshop to an international convention; whether it is a day of meetings or a commemoration celebration...With grand oasis palm, your event’s success is guaranteed.
REGARDLESS OF YOUR EVENT’S SIZE, GRAND OASIS PALM
BOASTS THE PERFECT HALL TO ORGANIZE IT.
MAXIMUM CAPACITYHALL U-SHAPEsq ft SCHOOL IMPERIAL THEATER COCKTAIL BANQUET
GRAND SALON
GRAND SALON STAGE
COBA
COZUMEL
3,932
1,048
581
1,270
200
N/A
40
70
100
N/A
30
50
400
N/A
50
80
80
N/A
25
30
400
N/A
50
100
250
N/A
N/A
80
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MICE
SERVICE ACCESS
ACCESS
ACCESS
CELLARGRAND SALON
STAGE
DRESSING ROOM
GRAND SALON
ACCESS
SERVICE ACCESS
COZUMELACCESS
COBÁ
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C A PAC I DA D TO TA L
• The safety distance will be kept at all group areas and halls. Digital pre-registration available for all attendants in order to avoid crowds.
• New operation, hygiene, and setting standards implemented in order to guarantee the safety distance between participants. Less attendants at the different halls.
• The halls, furniture and equipment shall be cleaned and sanitized before and after each event.
• Exchange of printed materials will be reduced.
• The coffee break services will comply with the criteria applied to the food and beverages area, providing assistance of our collaborators at all times.
• All collaborators have been trained in order to avoid contact with guests, food and beverages. Mandatoryuse of masks for our staff.
SPACE
OASIS PROTOCOLSFOR CONVENTIONS
31ALL INCLUSIVE RESORT BE FREE, STAY SAFE
GRAND OASIS PALM
VIAJES CARIBE MAYA
TOURS & ACTIVITIES
Visit your Viajes Caribe Maya* representative and discover the wide array of activities & tours to enjoy the destination to the fullest.
*There are 4 information and reservations modules, available for you throughout the resort.
• Tours to Maya archeological sites
• Water activities
• Adventure tours
• Theme parks
OTHER SERVICES
24 H RECEPTION CURRENCYEXCHANGE
MULTILINGUALSTAFF SECURITY PARKING LOT
DOCTOR ON CALL
TRAVEL AGENCY LAUNDRY
ATMBELL BOYBABYSITTING
SERVICE
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GRAND OASIS PALM
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ROOMS & SUITES
AVAILABILITY OF COMMUNICATING ROOMS
THEME ROOMS FOR CHILDREN
ROOMS & SUITES461
118
82
OCEAN VIEW
JUNIOR SUITES ADULTS
SUPERIOR
LAGOON VIEW61STANDARDS173
20
7
JUNIOR SUITE & FAMILY SUITESTWO COMMUNICATING ROOMS
• BABY BLUE CRAB – KIDS CLUB• PIRATA’S BAY
• THE ARCADE
• YUCATÁN JURASSIC RIVER
1 KING SIZE BED OR 2 DOUBLE BEDS
ROBES
EXPRESS CHECK-OUT
PRIVATE CHECK-IN
ROOMSSUITES
1 KING SIZE BED
IRON & IRONING BOARD: UPON REQUEST
RADIO ALARM CLOCK
SAFETY BOX
COFFEE MAKER
HD FLAT SCREEN
MINIBAR: STOCKED UPON ARRIVAL, WITH WATER, BEERS AND SOFT DRINKS
HAIRDRYER
• FAMILY INTERACTIVE AREAS • KIDS SPECIAL AREA•KIDS CLUB•
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OASIS PALM RESTAURANTS | GRAND OASIS PALMSPECIAL AREAS FOR KIDS
BARS (3 EXCLUSIVE)
OASIS PLUS CUSTOMER SERVICE
9
5
GRAND OASIS PALM EXCLUSIVE RESTAURANTS 4
ENTERTAINMENT
KAYAKS
VIAJES CARIBE MAYA: TOURS AND EXCURSIONS
MULTI-PURPOSE COURT
FACILITIES & SERVICES
DOWNLOAD THE OASIS HOTELS & RESORTS APP AND GAIN ACCESS TO THE EVENTS CALENDAR, IN ADDITION TO SCHEDULES OF ACTIVITIES AND RESTAURANTS OF THE OASIS HOTELS.
BEAUTY PARLOR (ADULTS ONLY)
BABY BLUE CRAB: KIDS CLUB
FAMILY FUN ZONE: • FAMILY INTERACTIVE AREAS
SENSORIA CHILL OUT & SPA (ADULTS ONLY): REVITALIZING TREATMENTS, JACUZZIS, POOL AND BALI BEDS
SPECIAL AREAS FOR KIDSPOOLS:
CONVENTION HALLS & BUSINESS CENTER:3 HALLS | 400 PAX
TABAQUERÍA: BOUTIQUE WITH HANDCRAFTS, SOUVENIRS AND SNACKS
35ALL INCLUSIVE RESORT BE FREE, STAY SAFE
GRAND OASIS PALMOASIS PROTOCOLSFOR ALL COLLABORATORS
• All collaborators undergo a full medical checkup, prior to their work reincorporation, including the official Covid-19 test. Any collaborators showing Covid-19 symptoms will be put in quarantine for 15 days, and prior to their reincorporation, a new Covid-19 test will be applied.
• All collaborators will undergo a daily and mandatory sanitizing process (uniform and footwear), and a temperature control located at their office entrance.
• All collaborators have been fully trained to comply with all safety & hygiene measures, and with the recently adapted operation standards.
• All collaborators shall wear a personal protection equipment (PPE), including masks. All protocols implemented at the guest areas, are applied to theback-of-the-house and collaborators areas.
• Both, 24/7 medical attention and Covid-19 tests are available at the hotel in order to assist any guest or collaborator who requires them.
BE FREE, STAY SAFE
INFORMATION & RESERVATIONS
(55) 5448 7783
800 01 OASIS (62747)
+52 (998) 848 9999 Ext. [email protected]
[email protected]+52 (998) 848 7500 Ext. 7082
MEXICO SOUTH AMERICA
MICE
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