The client planned to open an office in Suzhou, China quickly, and with primarily newly hired people and several existing employees living in other cities in China and the United States. All 52 employees and families would require household goods moving services.

THE CHALLENGE

29 Calendar days prior to the move, the client had its workforce hired, and notified Graebel Move Management about the group move.

THE SOLUTION

The in-region Move Management APAC team in the Singapore business center developed a strategy immediately. One project leader (Move Management international operations manager) and three household goods coordinators were dedicated to manage the project. From its vetted network supply chain of movers, air and ocean partners, the team sourced the finest local movers from each market. Although preferred contracted rates were in place, the Move Management team took the extra step to negotiate lower group move volume pricing with its suppliers with the additional savings directly passed through to the client. Ultimately, four moving agencies were selected to support the group move. Extensive planning, collaboration and frequent daily communications took place between Move Management and each of the selected suppliers to ensure on-time performance and service excellence.

Personalized pre-move consultations were conducted with the client’s employees by the Move Management project leader, and in tandem with the selected relocation service provider’s representative. Expectations were set with each employee and moving dates were finalized.

INTRA-CHINA & INTERNATIONAL GROUP MOVEFORTUNE 500 CLIENT’S EMPLOYEES SUCCESSFULLY RELOCATED TO OPEN OFFICE QUICKLY

THE CUSTOMER

Fortune 500, multinational technology company headquartered on the West Coast of the U.S. with nearly 130,000 employees worldwide.

GROUP MOVE SCOPE

To manage 52 families’ household goods moving services for an intra-China and international group move to Suzhou, China in less than a month.

GROUP MOVE GOALS

To complete the group move in two phases within a limited period after relocation was announced. To administer competitively-priced services with best-in-market suppliers.

WHY MOVE MANAGEMENT

Graebel launched Move Management, the relocation industry’s first organization to administer unbiased moving services with a global supplier network in 1997. Household goods veterans administer services compliant to policies, tariffs and clients’ goals. Real-time reports measure results for total transparency.

Move Management delivered efficient, high-quality, mobility services and was a proven partner with flexibility and quality controls for this client.

Aerial view of Suzhou, China

SOLUTION and RESULTS continued on reverse >

THE SOLUTION (continued)

Graebel Move Management administered moving services for the 52 relocated employees and their families from different origin cities

• Beijing

• Shanghai

• United States

to the soon-to-be-opened office in Suzhou, exactly as directed by the client’s time-lines and objectives.

The Move Management strategic plan included scheduling packing dates close together, wherever practical, to maximize suppliers’ productivity and lower costs. The deliberative date approach also led to employees reporting to their new assignments in Suzhou faster.

The move was conducted in two phases over eight weeks. 41 Employees moved in the first group, and the remaining 11 people in group two.

The intra-China group move project leader from the Move Management Singapore office traveled 9,358 miles (15,060 km) to and from Suzhou, China twice for a two-day trip for each of the two phased group moves. He evaluated each supplier’s performance; and, personally visited with as many of the client’s transferred employees as possible to ensure that their expectations were exceeded. Plus, two additional veteran Move Management executives conducted the same check-in visits on two different occasions during the group move. One traveled from Prague, the Czech Republic (10,463 miles/16,838 km round-trip) and the second traveled from Singapore (4,679 miles/7,530 km round-trip).

Close to 20-percent of the relocated people were personally visited by the Graebel Move Management executives (who traveled 28,228/45,428 km in their total round-trips), to ensure that their moving experiences were positive, and to gauge the suppliers’ services for this group move. Additional client employees not part of the new office opening group move, but who were being relocated within the region, were also personally visited by the Move Management team.

THE RESULTS

“Employees were exceedingly happy with the services received and surprised by our personal visits and support. They felt that our services were highly personalized! Trusted relationships were formed, and as their careers advance, Move Management will be poised to administer their moving services in 165 countries on six continents,” remarked the Graebel Move Management team project leader about the post-move consensus from the clients’ employees.

The 52 families in the two group moves were successfully relocated exactly to the client-driven deadline for its office opening. And the Graebel Move Management initiated negotiations with its supplier network for volume-pricing concessions beyond the contract terms, the client realized an additional $20,800 (USD) in bottom-line savings. The relocated people were pleased with their decisions to move to Suzhou, thanks to the high-quality service, and customer-first attention from Graebel Move Management.

Miles Traveled by Move Management Team Members

28,228 miles traveled

GRA-161 © 2015 Graebel Companies, Inc. All rights reserved. All trademarks are property of their respective owners. Contractually, client cannot be named.

www.GRAEBEL.com

Global Employee & Office Relocation, Move Management & Workplace Services

Intra-China & International Group Move

Move Management, Inc.

“Please share my appreciation with the team. They have done a great job in coordinating the number of moves in such a short period of time.”

– Fortune 500 Client’s Global Mobility Program Manager

APAC Headquarters: Singapore | 4 Shenton Way | SGX Centre 2, #29-01 | Singapore, 068807 | +65.6302.5111

EMEA Headquarters: Czech Republic | Malé námestí 459/11 | 110 00 Prague 1 The Czech Republic | +420.225.982.819

World Headquarters: USA | 16346 Airport Circle | Aurora, CO 80011 USA | marcom@graebel.com | +1.800.723.6683