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WWW.GPSFM.COM.AU
W W W . G P S F M . C O M . AU
P R E S E N T E R : E N R I C O P U C C I
2015 C O M M I T M E N T W I T H O U T C O M P R O M I S E
G R O U P E D P R O P E R T Y S E R V I C E S
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WWW.GPSFM.COM.AU
Our Business
GPS provides a “solutions based” service to clients who are in need of commercial cleaning, Security management and building maintenance. We provide service based solutions to clients both nationally and internationally and as a result, GPS have developed a competitive process which has resulted in our continued success in delivering the right solution at the right price to our customers.
About Us
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WWW.GPSFM.COM.AU
Our Services Our service solutions
The cornerstone of our business, having built
up an enviable reputation over many
decades.
Cleaning
A complete solution to all your security needs.
An innovative approach to complex
situations.
Security
We take great pride in the upkeep of your
organisation.
Maintenance
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WWW.GPSFM.COM.AU
Our Company History Where we are now and where we came from
Humble Beginings Started as a family run cleaning business, by Alfredo Pucci.
The Highest Standards Great growth and success led to expansion into security and maintenance.
Optimistic outcomes Offices in every state and territory and expansions into New Zealand with over 1000 crew members nationally.
Focus on the Future
Innovating the industry with modern processes and technologies.
1974 1987 1992 2014
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Company Leadership
Responsible for the overall sales and marketing of the company.
+ Ross Pucci
Director of Operations
+ Enrico Pucci
Director of Sales and Marketing
Meet our Management team
Monitoring and control of the site operational activities.
Identifies areas of growth and develops business opportunities.
+ Simona Cecchetelli
Business s Manager
Supporting sales representatives and coordinating sales-related activities within the company.
+ Nadia Coratella
Sales Coordinator
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WWW.GPSFM.COM.AU
Client Industry Profile
Our group is committed to providing an efficient service through quality work, supervision and ongoing client contact.
• WHS and Quality Management Accredited company
• Regular Quality and Inspection via electronic auditing systems.
• 100% Australian owned and operated • Responsible staff with good communication
skills • Over 40 years experience • Negotiable terms and pricing to suit budget
guidelines
Some of our many happy clients
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WWW.GPSFM.COM.AU
Cleaning
• General cleaning • Graffiti removal • Hygiene services • External cleaning • Recycling solution • Indoor air quality
systems • Flooring maintenance • Office cleaning • Buildings common
areas • Tenancy cleaning • Housekeeping • HACCP standards
• Washroom care • Detailed finishing • Software solutions for
management • Inspection reports • Training • Food court
maintenance • Building presentation • Car park cleaning • Rubbish removal • Colour coding • Odour control • Anti bacterial
• Fitness centres • Washroom services • Electronic sanitising
Over the many decades of operating we have built and established and enviable reputation of providing the best services at the most competitive rates to our clients and the marketplace
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WWW.GPSFM.COM.AU
Security
• Concierge • Serviced apartments • Facility management • Control room operations • Loss prevention • Access control • Gate house security • Mobile patrols • Static guards • Hotels • Site inductions • Corporate functions • Ushers • Drivers • Consultation services
• Cloak room attendants • CCTV operations • Risk assessment • Security management
plans • Traffic controllers • Car park attendants • 24hr monitoring • 24 hr tech support • Installations of alarms
and probes • Alarm servicing • Alarm updating
• Investigations • Static guards • First aid and medics • Cloak room operators • Ticket attendants • Traffic controllers • Personal protection • Armed guards • Cash management
We offer a complete solution to all security needs, from guarding services and equipment provisions to concierge and consultancy services. Currently GPS is proudly providing services to, industrial, commercial, entertainment, retail, and residential sectors of the community at a very competitive rate
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WWW.GPSFM.COM.AU
Maintenance
• Carpet care • Blinds and venetians • Glass cleaning and repairs • Grounds and lawns • Painting and patch-up work • Pest control • Electrical services • Electrical works on luminaries • Proactive and reactive
maintenance • Specialist maintenance
• Recycling of waste • Rejuvenation or
Marble • Waste disposal • Laundry and ironing • Sanitary units • Event and venue
cleaning • Plumbing services • Complete painting
solutions • Secure waste
management
Apart from the general cleaning and security services we take pride in maintaining the upkeep of your premises
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WWW.GPSFM.COM.AU
Competitive Process Reduce Costs – Improve Service
Effective recruitment, monitoring and assessing. Work place culture is important to us, beginning with a stringent interview process and psychometric assessments and continuing with continuous supervision and training.
Well tested and thought-out processes, systems and procedures underpin our business. From WH&S systems and management communication systems to client and contractor feedback and service tools.
Auditing system to establish contact compliance via mobile electronic reporting systems and provide accurate information regarding employee attendance and service times
Regular meetings ensure client satisfaction is always of utmost importance, using a combination of service reviews and contract compliance reviews enabling feedback and a high level of contactor performance.
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WWW.GPSFM.COM.AU
Early Implementation A timeline of the process
A
B
C D
E F G
B – Issuing of Specifications
and Requirements
A - Introduction of company
C – Walk around
D - Tendering Process
G – Implementation and execution
E - Presentation
F - Negotiation
H – Satisfied Client
H
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WWW.GPSFM.COM.AU
Typical Rollout How things get accomplished
Area Week 1 Week 2 Week 3 Week 4 Week 5 Week 6 Ongoing
Service Discussion
Presentation
Negotiation
Ongoing Weekly Site
Implementation
Consolidation
Training
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WWW.GPSFM.COM.AU
The Competitive Landscape How we compare to the other players in the market
Description GPS Company One Company Two Company Three
Affordable
Reliable
Real Time Register
Online Helpdesk
QC reporting
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WWW.GPSFM.COM.AU
Quality Control
• WH&S compliance, incident reports and quality inspections are created easily and quickly
• Reports are completed on site with photos, voice memos and text data.
• Entering data once, sharing it quickly across GPS representatives
• The electronic reporting systems export to Word and Excel and integrate easily with other client systems.
Efficiency
• Reports are time and date stamped and locked for integrity
• Measurable compliance levels are achieved as required
• Incident reports immediately capture occurrences
• Variable Audit Trail
• Efficiencies gained increasing productivity
• Proactive and exact risk management
Accuracy Cost Saving
Modern processes and technologies keeping us ahead of the pack
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WWW.GPSFM.COM.AU
The Perfect Combination Our Additional assurances for consistent compliance and incremental improvement
Electronic Reporting System
Real Time Register GPS CRM QMS/CMS System
Measurement of cleaning specifications and contractual
compliance
Secure and accurate time and attendance records
Personalised source of communications for
managing client relationships
Analytics of big data to ensure optimal performance
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WWW.GPSFM.COM.AU
Client Relationship Manager
o Provides first point of contact for clients o Extensive industry experience to deal with all conflicts and situations o Executes professional site inspections and audits to maintain quality
Taking care of business
Jess Remaili
HELP DESK
CLIENT COMMUNICATION
ORANGE QC REPORTS
SITE AUDITS AND OVERSEEING
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WWW.GPSFM.COM.AU
General Manager – Project Manager
o Specialising in start-ups and implementation o Extensive experience dealing with conflicts, situations and problems within
the industry o Oversees sites to maintain highest quality standards
The man that never says no!
Ray Pantovic
HELP DESK
TRAINING AND FEEDBACK
IMPLEMENTATION OF PROCESSES
PROJECT MANAGEMENT AND SITE MAINTENANCE
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WWW.GPSFM.COM.AU
GPS Hub Communications Management and Control Centre
Audits Ongoing Audits from multiple levels of the organisation reveals the smallest problems and creates stability and reliability
GET RESULTS
Customer Service Ongoing improvements via dynamic analytics and constant communication
Communication with our Client Relationship managers means all clients are always in the loop and know what’s happening
Ticketing System Diagnose and resolve problems easily
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WWW.GPSFM.COM.AU
GPS Real Time Register
Feedback to our communications centre for analysis and feedback
Login in to all sites Australia wide instantly
Real Time Register (RTR) is a dynamic and innovative solution that monitors and manages staff. RTR is a secure web based program, allowing GPS to manage the sites remotely, with a consistent repeated process each and every time a contractor, visitor or employee accesses a site.
Remote Token Service
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WWW.GPSFM.COM.AU
UniGuard Systems
• Web based management system • Reports at lightning speed! • Guard Tour management • Real time monitoring via GPRS • GPS Asset Tracking • Professional Fleet Management • Advanced Guard monitoring and tracking • Export reports to a variety of formats
UniGuard Systems are used on all GPS sites and provide a modern and accurate way to monitor your security teams. UniGuard provides solutions for guard tour management and security, pioneering the field of guard tours and attendance on site for staff.
UniGuard 12 Features
Security Management and Monitoring Systems
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WWW.GPSFM.COM.AU
Why use the RTR? The many advantages
o Secure, accurate time and attendance records
o Manage service delivery – knowing who has arrived and left safely, thus meeting GPS’s duty of care obligations and veritable proof 24/7
o Capacity to manage multiple site and personnel (State Operations Managers notified if attendance not registered)
Big Data analytics Informed Staff Accurate Wages
o Communication between staff with uniform and
custom messages for all sites or specific rules about individual sites
o Automated alerts for site activity and attendance
o Delivery of real-time reports to clients regarding site activity
Customer Feedback
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WWW.GPSFM.COM.AU
GPS WORKS
GPS Works Provides a powerful work-flow solution that allows GPS to complete inspections, QA reports, captures photos, voice, signatures and text and submits them via a single secure form. In a nutshell GPS Works is a powerful software solution that aids in managing sites and their assets by completing reports with a hand-held PDA on site. Providing a regular, consistent and accurate inspection and reporting platform. Precisely summarising the performance and condition of the sites. The accurate reporting of events, proof of vital information, and the time-saving bonuses have been the main benefits of implementing this management system thus far. Central electronic logging and tracking of nightly reports, non compliance and feedback. Monitoring, measure and allocate tasks both internally and externally (to and from clients) Monitoring compliance, complaints and feedback allows GPS to identify patterns, find the root of problems and quickly find solutions better serving your needs
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WWW.GPSFM.COM.AU
Systems and Certifications
• Certified workplace health and safety management systems • WH&S Accredited • Quality Assured Company ISO 9001 -Accreditation Number IA2090916 • Safety Assured company AS 4801 -Accreditation Number IA090731
Workplace Health and Safety
• Ensuring waste and energy minimisation and proper waste handling is being applied at all times in existing operations
• Planning the purchasing of new plant equipment, processes or substances • Avoiding the use of harmful and toxic chemicals without compromising hygiene • Maintaining continual improvement for a cleaner and greener environment
Environmental Management
Assured Quality Systems
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WWW.GPSFM.COM.AU
Efficient
Affordable Flexible
Scalable
Safe Responsive • ELECTRONIC REPORTING SYSTEM • REAL TIME REGISTER • GPS CRM • QMS/CMS SYSTEMS
Provides an easy, fast and complete cleaning management tool that allows our clients the tracking of cleanliness on sites, the performance of cleaners and internal dialogue regarding your sites As an additional assurance to these systems we also have our Business Systems Manager who has the primary responsibility of ensuring consistent compliance and continuous incremental improvement of all systems
What does it all mean?
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WWW.GPSFM.COM.AU
Pricing Structure
In addition, the quoted price will be inclusive of the following • All allowances and shift penalties • All training costs • On site consulting • Electronic Equipment • Uniforms
Our quoted price is offered with the understanding and acceptance of the following conditions • Personnel must work a minimum of 3 hours • You Agree to our terms of trade • New Years Eve, Christmas Eve, Anzac Day and Public holidays are
the only time penalties are charged
WE ARE CONFIDENT THAT WE ARE MORE THAN
CAPABLE OF PROVIDING YOU WITH A TOTAL
SOLUTIONS APPROACH AT A COMPETATIVE PRICE
Straight Forward and easy to understand
GPS quoted prices will be inclusive of the following costs • Payroll Tax • Occupational Superannuation • Annual Leave • Sick Leave • Workers Compensation
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WWW.GPSFM.COM.AU
Business Profile The Finer Details
CORE COMPANY Grouped property Services ABN: 78121762534 NATIONAL HEAD OFFICE Suite 3, Lvl 1, 396 Princes Highway St Peters, NSW, 2044 Ph: 1800 241 323 [email protected]
Commercial Cleaning Security Management Building Maintenance Security Licence Number : 410828417 Public Liabilty Insurance: Vero Insurance Limited: SMX011536798
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Certificates
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