Govt First Grade Collegesasa

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Govt First Grade College, Sirsi

Assignment on

DELL

Submitted by: Lakshmish Hegde

B.B.A. V Sem

Reg No. 11N14119

Submitted to:- Vijayendra Lad Sir


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INDEX

SL No, contents Page No

1 Introduction 3

2 Company profile 4

3 History of dell computers 6

4 Dells strategy for growth 6

5 Key Elements of Dells Strategy 7

6 Key Weaknesses of Dell 7

7 Competition 8

8 products 9

9 Marketing 11

10 References 12


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\

Introduction

Dell Inc. (formerly Dell Computer) is an American multinational computer technology

corporation based in Round Rock, Texas, United States, that develops, sells, repairs and

supports computers and related products and services. Bearing the name of its

founder, Michael Dell, the company is one of the largest technological corporations in the

world, employing more than 103300 people worldwide. Dell is listed at number 51 in

theFortune 500list In 2012 it was the third largest PC vendorin the world

afterHP and Lenovo.

Dell sells personal computers, servers, data storage devices, network switches, software,

computerperipherals, HDTVs, cameras, printers, MP3 players and also electronics built by

other manufacturers. The company is well known for its innovations in supply chain

management and electronic commerce, particularly its direct-sales model and its "build-to-order" or "configure to order" approach to manufacturingdelivering individual PCs

configured to customer specifications. Until a few years ago Dell was mainly a pure hardware

vendor, but with the acquisition ofPerot SystemsDell entered the market for IT services and

additional acquisitions in storage and networking systems allow the company to offer

complete solutions for enterprise customers compare to their original portfolio of computers

only

Dell is the sixth largest company in Texas by total revenue, accordingtoFortunemagazine. It is the second largest non-oil company in Texas behind AT&T

and the largest company in the Greater Austin area.

On February 5, 2013 Dell announced a leveraged buyoutby founderMichael Dell and Silver

Lake Partners, with additional funding from Microsoft. The deal is pending shareholder

approval as of March 2013.
http://en.wikipedia.org/wiki/Multinational_corporationhttp://en.wikipedia.org/wiki/Round_Rock,_Texashttp://en.wikipedia.org/wiki/Michael_Dellhttp://en.wikipedia.org/wiki/Fortune_500http://en.wikipedia.org/wiki/Fortune_500http://en.wikipedia.org/wiki/Fortune_500http://en.wikipedia.org/wiki/Market_share_of_personal_computer_vendorshttp://en.wikipedia.org/wiki/Hewlett-Packardhttp://en.wikipedia.org/wiki/Lenovohttp://en.wikipedia.org/wiki/Server_(computing)http://en.wikipedia.org/wiki/Data_storage_devicehttp://en.wikipedia.org/wiki/Network_switchhttp://en.wikipedia.org/wiki/Computer_softwarehttp://en.wikipedia.org/wiki/Peripheralhttp://en.wikipedia.org/wiki/HDTVhttp://en.wikipedia.org/wiki/Supply_chain_managementhttp://en.wikipedia.org/wiki/Supply_chain_managementhttp://en.wikipedia.org/wiki/Electronic_commercehttp://en.wikipedia.org/wiki/Perot_Systemshttp://en.wikipedia.org/wiki/Fortune_(magazine)http://en.wikipedia.org/wiki/Fortune_(magazine)http://en.wikipedia.org/wiki/Fortune_(magazine)http://en.wikipedia.org/wiki/AT%26T_Inc.http://en.wikipedia.org/wiki/Greater_Austinhttp://en.wikipedia.org/wiki/Leveraged_buyouthttp://en.wikipedia.org/wiki/Michael_Dellhttp://en.wikipedia.org/wiki/Silver_Lake_Partnershttp://en.wikipedia.org/wiki/Silver_Lake_Partnershttp://en.wikipedia.org/wiki/Microsofthttp://en.wikipedia.org/wiki/Microsofthttp://en.wikipedia.org/wiki/Silver_Lake_Partnershttp://en.wikipedia.org/wiki/Silver_Lake_Partnershttp://en.wikipedia.org/wiki/Michael_Dellhttp://en.wikipedia.org/wiki/Leveraged_buyouthttp://en.wikipedia.org/wiki/Greater_Austinhttp://en.wikipedia.org/wiki/AT%26T_Inc.http://en.wikipedia.org/wiki/Fortune_(magazine)http://en.wikipedia.org/wiki/Perot_Systemshttp://en.wikipedia.org/wiki/Electronic_commercehttp://en.wikipedia.org/wiki/Supply_chain_managementhttp://en.wikipedia.org/wiki/Supply_chain_managementhttp://en.wikipedia.org/wiki/HDTVhttp://en.wikipedia.org/wiki/Peripheralhttp://en.wikipedia.org/wiki/Computer_softwarehttp://en.wikipedia.org/wiki/Network_switchhttp://en.wikipedia.org/wiki/Data_storage_devicehttp://en.wikipedia.org/wiki/Server_(computing)http://en.wikipedia.org/wiki/Lenovohttp://en.wikipedia.org/wiki/Hewlett-Packardhttp://en.wikipedia.org/wiki/Market_share_of_personal_computer_vendorshttp://en.wikipedia.org/wiki/Fortune_500http://en.wikipedia.org/wiki/Michael_Dellhttp://en.wikipedia.org/wiki/Round_Rock,_Texashttp://en.wikipedia.org/wiki/Multinational_corporation


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Company profile

Type Public (pending 2013 buyout)

Traded as NASDAQ: DELL

SEHK: 4331

NASDAQ-100 Component

S&P 500 Component

Industry Computer hardware

Computer software

IT consulting

IT services

Founded Austin, Texas, U.S.

(May 1, 1984)

Founder(s) Michael Dell

Headquart

ers

1 Dell Way, Round Rock, Texas, United States

Area

served

Worldwide

Key people Michael Dell

(Chairman & CEO)

Products Desktops, netbooks,notebooks, peripherals,servers, printers, scanners,smartp

hones, storages, televisions
http://en.wikipedia.org/wiki/Types_of_business_entityhttp://en.wikipedia.org/wiki/Dell#2013_buyouthttp://en.wikipedia.org/wiki/Ticker_symbolhttp://en.wikipedia.org/wiki/Ticker_symbolhttp://en.wikipedia.org/wiki/NASDAQhttp://www.nasdaq.com/symbol/dellhttp://en.wikipedia.org/wiki/Hong_Kong_Stock_Exchangehttp://www.hkex.com.hk/eng/invest/company/quote_page_e.asp?WidCoID=4331&WidCoAbbName=&Month=&langcode=ehttp://en.wikipedia.org/wiki/NASDAQ-100http://en.wikipedia.org/wiki/S%26P_500http://en.wikipedia.org/wiki/Computer_hardwarehttp://en.wikipedia.org/wiki/Computer_softwarehttp://en.wikipedia.org/wiki/Information_technology_consultinghttp://en.wikipedia.org/wiki/IT_service_managementhttp://en.wikipedia.org/wiki/Austin,_Texashttp://en.wikipedia.org/wiki/Texashttp://en.wikipedia.org/wiki/Michael_Dellhttp://en.wikipedia.org/wiki/Michael_Dellhttp://en.wikipedia.org/wiki/Round_Rock,_Texashttp://en.wikipedia.org/wiki/Michael_Dellhttp://en.wikipedia.org/wiki/Desktop_computerhttp://en.wikipedia.org/wiki/Netbookhttp://en.wikipedia.org/wiki/Laptophttp://en.wikipedia.org/wiki/Peripheralhttp://en.wikipedia.org/wiki/Server_(computing)http://en.wikipedia.org/wiki/Printer_(computing)http://en.wikipedia.org/wiki/Image_scannerhttp://en.wikipedia.org/wiki/Smartphonehttp://en.wikipedia.org/wiki/Smartphonehttp://en.wikipedia.org/wiki/Computer_data_storagehttp://en.wikipedia.org/wiki/Computer_data_storagehttp://en.wikipedia.org/wiki/Smartphonehttp://en.wikipedia.org/wiki/Smartphonehttp://en.wikipedia.org/wiki/Image_scannerhttp://en.wikipedia.org/wiki/Printer_(computing)http://en.wikipedia.org/wiki/Server_(computing)http://en.wikipedia.org/wiki/Peripheralhttp://en.wikipedia.org/wiki/Laptophttp://en.wikipedia.org/wiki/Netbookhttp://en.wikipedia.org/wiki/Desktop_computerhttp://en.wikipedia.org/wiki/Michael_Dellhttp://en.wikipedia.org/wiki/Round_Rock,_Texashttp://en.wikipedia.org/wiki/Michael_Dellhttp://en.wikipedia.org/wiki/Texashttp://en.wikipedia.org/wiki/Austin,_Texashttp://en.wikipedia.org/wiki/IT_service_managementhttp://en.wikipedia.org/wiki/Information_technology_consultinghttp://en.wikipedia.org/wiki/Computer_softwarehttp://en.wikipedia.org/wiki/Computer_hardwarehttp://en.wikipedia.org/wiki/S%26P_500http://en.wikipedia.org/wiki/NASDAQ-100http://www.hkex.com.hk/eng/invest/company/quote_page_e.asp?WidCoID=4331&WidCoAbbName=&Month=&langcode=ehttp://en.wikipedia.org/wiki/Hong_Kong_Stock_Exchangehttp://www.nasdaq.com/symbol/dellhttp://en.wikipedia.org/wiki/NASDAQhttp://en.wikipedia.org/wiki/Ticker_symbolhttp://en.wikipedia.org/wiki/Dell#2013_buyouthttp://en.wikipedia.org/wiki/Types_of_business_entity


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Revenue US$ 56.94 billion (2013)

Operating

income

US$ 3.01 billion (2013

Net income US$ 2.37 billion (2013)

Total assets US$ 47.54 billion (2013)

Total

equity

US$ 10.68 billion (2013)

Employees 108,800 (2013)

Subsidiarie

s

Alienware, Dell Services,Force10, SonicWall, WYSE,SecureWorks, KACE

Networks, Exanet, Compellent,AppAssure Software, Quest Software, Make

Technologies

Website Dell.com
http://en.wikipedia.org/wiki/1000000000_(number)http://en.wikipedia.org/wiki/Earnings_before_interest_and_taxeshttp://en.wikipedia.org/wiki/Earnings_before_interest_and_taxeshttp://en.wikipedia.org/wiki/Earnings_before_interest_and_taxeshttp://en.wikipedia.org/wiki/Net_incomehttp://en.wikipedia.org/wiki/Net_incomehttp://en.wikipedia.org/wiki/Assethttp://en.wikipedia.org/wiki/Equity_(finance)http://en.wikipedia.org/wiki/Equity_(finance)http://en.wikipedia.org/wiki/Equity_(finance)http://en.wikipedia.org/wiki/Subsidiaryhttp://en.wikipedia.org/wiki/Subsidiaryhttp://en.wikipedia.org/wiki/Subsidiaryhttp://en.wikipedia.org/wiki/Alienwarehttp://en.wikipedia.org/wiki/Perot_Systemshttp://en.wikipedia.org/wiki/Force10http://en.wikipedia.org/wiki/SonicWallhttp://en.wikipedia.org/wiki/WYSEhttp://en.wikipedia.org/wiki/SecureWorkshttp://en.wikipedia.org/wiki/KACE_Networkshttp://en.wikipedia.org/wiki/KACE_Networkshttp://en.wikipedia.org/wiki/Exanethttp://en.wikipedia.org/wiki/Compellenthttp://en.wikipedia.org/wiki/AppAssure_Softwarehttp://en.wikipedia.org/wiki/Quest_Softwarehttp://en.wikipedia.org/w/index.php?title=Make_Technologies&action=edit&redlink=1http://en.wikipedia.org/w/index.php?title=Make_Technologies&action=edit&redlink=1http://www.dell.com/http://www.dell.com/http://en.wikipedia.org/w/index.php?title=Make_Technologies&action=edit&redlink=1http://en.wikipedia.org/w/index.php?title=Make_Technologies&action=edit&redlink=1http://en.wikipedia.org/wiki/Quest_Softwarehttp://en.wikipedia.org/wiki/AppAssure_Softwarehttp://en.wikipedia.org/wiki/Compellenthttp://en.wikipedia.org/wiki/Exanethttp://en.wikipedia.org/wiki/KACE_Networkshttp://en.wikipedia.org/wiki/KACE_Networkshttp://en.wikipedia.org/wiki/SecureWorkshttp://en.wikipedia.org/wiki/WYSEhttp://en.wikipedia.org/wiki/SonicWallhttp://en.wikipedia.org/wiki/Force10http://en.wikipedia.org/wiki/Perot_Systemshttp://en.wikipedia.org/wiki/Alienwarehttp://en.wikipedia.org/wiki/Subsidiaryhttp://en.wikipedia.org/wiki/Subsidiaryhttp://en.wikipedia.org/wiki/Equity_(finance)http://en.wikipedia.org/wiki/Equity_(finance)http://en.wikipedia.org/wiki/Assethttp://en.wikipedia.org/wiki/Net_incomehttp://en.wikipedia.org/wiki/Earnings_before_interest_and_taxeshttp://en.wikipedia.org/wiki/Earnings_before_interest_and_taxeshttp://en.wikipedia.org/wiki/1000000000_(number)


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History of Dell Computers

Michael Dell, Founder. Dell started business as a student in 1983. Company renamed Dell Computer in 1987 Michael Dell, Founder of Dell Computers 1987. Dell Computers hit Fortune 500 in 1992. Became the leader of PC industry in the U.S. in 1999. Became the worldwide leader in PCs in 2001.

Michael Dell, Founder.

Dell Inc. Performance

Market shares continue to grow, so dorevenues and net profits.

Able to maintain profit margins. Able to gain in operational efficiency. Overall, a great company!

What is Dells strategy for growth?

Leverage the companys strong capabilities in supply chain management, low-costmanufacturing, and direct sales to expand into product categories where it could provide

added value to its customers (chiefly in the form of good products at lower prices than

rivals charged)

The standard pattern of attack was to identify an IT product with good margins,figure out how to build it (or else have others build it) cheaply enough to be able to

significantly underprice the competitive products of rivals; and then market the item

to Dells steadily growing customer base.


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Key Eements of Dells Strategy

A cost-efficient approach to build-to-order manufacturing and mass customization; Partnership with suppliers to squeeze costsavings out of the supply chain; Commitment to just-in-time inventory practices; Direct sales and the use of extensive market segmentation Customer value-added services and technicalsupport; Pioneering use of Internet and e-commercetechnology; Expansion into new products and IT services Deliberately launch offensives to take sales and market share away from rivals in

those areas where they make a high proportion of their profits (i.e., HP in printers and

printer cartridges; Compaq and HP in servers; Cisco in routers and switches); Building the Dell brand via advertising; Good testing and quality control procedures.

Some broad strategies

Complementing product development with market development.

Global expansion.

Leverage its distinctive competencies.

Continue brand building and skill upgrading (e.g., in-house R&D).

Develop/acquire systems and service capabilities.

Build viable Stars!

What are Key Weaknesses of Dell?

Direct sales is probably not the best way to access firsttime buyers, plus it has

disadvantages in Japan and China where buyers like to look and touch before buying. No in-house repair service capabilities (as some rivalshave).

Lacks the product line and IT service breadth of Hewlett- Packard and IBM.

A somewhat weaker brand name image and reputation as compared to HP and IBM (at

least for large enterprise customers).

Lacks R&D capabilities.

Become too big and too diversified too fast (battery problem).


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What are Dells Distinctive Competencies?

Just-in-time inventory practices and supply chain management (no one in the PC industry

does it betteror even comes close to matching what

Dell can do).

Low-cost build-to-order manufacturing and mass customizationa world-class

manufacturing innovator.

Direct sales capabilities (no rival can yet match Dell)and the capabilities are global.

Leadership in use of the Internet and ecommerce Technologies

Competition

Dell's major competitors include Hewlett-

Packard (HP), Acer, Fujitsu, Toshiba, Gateway, Sony, Asus, Lenovo, IBM, MSI, Samsung, Apple and Sun Microsystems.Dell and its subsidiary, Alienware, compete in the enthusiast

market against AVADirect, Falcon Northwest, VoodooPC (a subsidiary of

HP), CustomPotato, and other manufacturers. In the second quarter of 2006, Dell had

between 18% and 19% share of the worldwide personal computer market, compared to HP

with roughly 15%.

In late 2006, Dell lost its lead in the PC-business to Hewlett-Packard.

Both Gartnerand IDC estimated that in the third quarter of 2006, HP shipped more units

] worldwide than Dell did. Dell's 3.6% growth paled in comparison to HP's 15% growth

during the same period. The problem got worse in the fourth quarter, when Gartner

estimated that Dell PC shipments declined 8.9% (versus HP's 23.9% growth). As a result, at

the end of 2006 Dell's overall PC market-share stood at 13.9% (versus HP's 17.4%).

IDC reported that Dell lost more server market share than any of the top four competitors in

that arena. IDC's Q4 2006 estimates show Dell's share of the server market at 8.1%, down

from 9.5% in the previous year. This represents a 8.8% loss year-over-year, primarily to

competitors EMC and IBM.

In 2011, The Brand Trust Report, India study revealed that Dell is ranked as the 27th most

trusted brand, as compared to Samsung, which stood at 5th, and HP at 23 rd.
http://en.wikipedia.org/wiki/Hewlett-Packard_Companyhttp://en.wikipedia.org/wiki/Hewlett-Packard_Companyhttp://en.wikipedia.org/wiki/Acer_Inc.http://en.wikipedia.org/wiki/Fujitsuhttp://en.wikipedia.org/wiki/Toshibahttp://en.wikipedia.org/wiki/Gateway,_Inc.http://en.wikipedia.org/wiki/Sonyhttp://en.wikipedia.org/wiki/Asushttp://en.wikipedia.org/wiki/Lenovo_Grouphttp://en.wikipedia.org/wiki/IBMhttp://en.wikipedia.org/wiki/Micro-Star_Internationalhttp://en.wikipedia.org/wiki/Samsunghttp://en.wikipedia.org/wiki/Apple_Inc.http://en.wikipedia.org/wiki/Apple_Inc.http://en.wikipedia.org/wiki/Sun_Microsystemshttp://en.wikipedia.org/wiki/Alienwarehttp://en.wikipedia.org/wiki/AVADirecthttp://en.wikipedia.org/wiki/Falcon_Northwesthttp://en.wikipedia.org/wiki/VoodooPChttp://en.wikipedia.org/w/index.php?title=CustomPotato&action=edit&redlink=1http://en.wikipedia.org/wiki/Gartnerhttp://en.wikipedia.org/wiki/International_Data_Corporationhttp://en.wikipedia.org/wiki/EMC_Corporationhttp://en.wikipedia.org/wiki/IBMhttp://en.wikipedia.org/wiki/The_Brand_Trust_Reporthttp://en.wikipedia.org/wiki/The_Brand_Trust_Reporthttp://en.wikipedia.org/wiki/IBMhttp://en.wikipedia.org/wiki/EMC_Corporationhttp://en.wikipedia.org/wiki/International_Data_Corporationhttp://en.wikipedia.org/wiki/Gartnerhttp://en.wikipedia.org/w/index.php?title=CustomPotato&action=edit&redlink=1http://en.wikipedia.org/wiki/VoodooPChttp://en.wikipedia.org/wiki/Falcon_Northwesthttp://en.wikipedia.org/wiki/AVADirecthttp://en.wikipedia.org/wiki/Alienwarehttp://en.wikipedia.org/wiki/Sun_Microsystemshttp://en.wikipedia.org/wiki/Apple_Inc.http://en.wikipedia.org/wiki/Apple_Inc.http://en.wikipedia.org/wiki/Samsunghttp://en.wikipedia.org/wiki/Micro-Star_Internationalhttp://en.wikipedia.org/wiki/IBMhttp://en.wikipedia.org/wiki/Lenovo_Grouphttp://en.wikipedia.org/wiki/Asushttp://en.wikipedia.org/wiki/Sonyhttp://en.wikipedia.org/wiki/Gateway,_Inc.http://en.wikipedia.org/wiki/Toshibahttp://en.wikipedia.org/wiki/Fujitsuhttp://en.wikipedia.org/wiki/Acer_Inc.http://en.wikipedia.org/wiki/Hewlett-Packard_Companyhttp://en.wikipedia.org/wiki/Hewlett-Packard_Company


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Products

Dell's tagline 'Yours is Here', as seen at theirMall of Asiabranch in Pasay City, Philippines

The corporation markets specific brand names to different market segments.

Its Business/Corporate class represent brands where the company advertising emphasizes

long life-cycles, reliability, and serviceability. Such brands include:

OptiPlex (office desktop computersystems) Dimension (home desktop computersystems) Vostro (office/small business desktop and notebooksystems)

n Series (desktop and notebook computers shipped with Linux orFreeDOS installed) Latitude (business-focused notebooks) Precision (workstation systems and high-performance notebooks),[140] PowerEdge (business servers) PowerVault (direct-attach and network-attached storage) Force10 (network switches) PowerConnect (network switches) Dell Compellent (storage area networks) EqualLogic (enterprise class iSCSI SANs)Dell's Home Office/Consumer class emphasizes value, performance, and expandability.

These brands include:

Inspiron (budget desktop and notebook computers) Studio (mainstream desktop and laptop computers) XPS (high-end desktop and notebook computers) Studio XPS (high-end design-focus of XPS systems and extreme multimedia capability) Alienware (high-performance gaming systems) Adamo (high-end luxury laptop) Dell EMR (electronic medical records)Dell's Peripherals class includes USB keydrives, LCD televisions, and printers; Dell

monitors includes LCD TVs, plasma TVs and projectors forHDTV and monitors.

Dell UltraSharp is further a high-end brand ofmonitors.
http://en.wikipedia.org/wiki/SM_Mall_of_Asiahttp://en.wikipedia.org/wiki/Pasay_Cityhttp://en.wikipedia.org/wiki/Market_segmenthttp://en.wikipedia.org/wiki/Technology_lifecyclehttp://en.wikipedia.org/wiki/Dell_OptiPlexhttp://en.wikipedia.org/wiki/Desktop_computerhttp://en.wikipedia.org/wiki/Dell_Dimensionhttp://en.wikipedia.org/wiki/Desktop_computerhttp://en.wikipedia.org/wiki/Dell_Vostrohttp://en.wikipedia.org/wiki/Laptophttp://en.wikipedia.org/wiki/Dell_n_Serieshttp://en.wikipedia.org/wiki/Linuxhttp://en.wikipedia.org/wiki/FreeDOShttp://en.wikipedia.org/wiki/Dell_Latitudehttp://en.wikipedia.org/wiki/Dell_Precisionhttp://en.wikipedia.org/wiki/Computer_workstationhttp://en.wikipedia.org/wiki/Dell#cite_note-140http://en.wikipedia.org/wiki/Dell#cite_note-140http://en.wikipedia.org/wiki/Dell#cite_note-140http://en.wikipedia.org/wiki/Dell_PowerEdgehttp://en.wikipedia.org/wiki/Server_(computing)http://en.wikipedia.org/wiki/Dell_PowerVaulthttp://en.wikipedia.org/wiki/Network-attached_storagehttp://en.wikipedia.org/wiki/Dell_Force10http://en.wikipedia.org/wiki/Network_switchhttp://en.wikipedia.org/wiki/Dell_PowerConnecthttp://en.wikipedia.org/wiki/Network_switchhttp://en.wikipedia.org/wiki/Dell_Compellenthttp://en.wikipedia.org/wiki/Storage_area_networkhttp://en.wikipedia.org/wiki/ISCSIhttp://en.wikipedia.org/wiki/Storage_area_networkhttp://en.wikipedia.org/wiki/Dell_Inspironhttp://en.wikipedia.org/wiki/Dell_Studiohttp://en.wikipedia.org/wiki/Dell_XPShttp://en.wikipedia.org/wiki/Dell_Studio_XPShttp://en.wikipedia.org/wiki/Alienwarehttp://en.wikipedia.org/wiki/Dell_Adamohttp://content.dell.com/us/en/healthcare/healthcare-electronic-medical-records.aspxhttp://en.wikipedia.org/wiki/Keydrivehttp://en.wikipedia.org/wiki/Liquid_crystal_display_televisionhttp://en.wikipedia.org/wiki/Printer_(computing)http://en.wikipedia.org/wiki/Dell_monitorshttp://en.wikipedia.org/wiki/Dell_monitorshttp://en.wikipedia.org/wiki/LCDhttp://en.wikipedia.org/wiki/Plasma_displayhttp://en.wikipedia.org/wiki/Video_projectorhttp://en.wikipedia.org/wiki/High_definition_televisionhttp://en.wikipedia.org/wiki/Computer_displayhttp://en.wikipedia.org/wiki/UltraSharphttp://en.wikipedia.org/wiki/Dell_monitorshttp://en.wikipedia.org/wiki/Dell_monitorshttp://en.wikipedia.org/wiki/UltraSharphttp://en.wikipedia.org/wiki/Computer_displayhttp://en.wikipedia.org/wiki/High_definition_televisionhttp://en.wikipedia.org/wiki/Video_projectorhttp://en.wikipedia.org/wiki/Plasma_displayhttp://en.wikipedia.org/wiki/LCDhttp://en.wikipedia.org/wiki/Dell_monitorshttp://en.wikipedia.org/wiki/Dell_monitorshttp://en.wikipedia.org/wiki/Printer_(computing)http://en.wikipedia.org/wiki/Liquid_crystal_display_televisionhttp://en.wikipedia.org/wiki/Keydrivehttp://content.dell.com/us/en/healthcare/healthcare-electronic-medical-records.aspxhttp://en.wikipedia.org/wiki/Dell_Adamohttp://en.wikipedia.org/wiki/Alienwarehttp://en.wikipedia.org/wiki/Dell_Studio_XPShttp://en.wikipedia.org/wiki/Dell_XPShttp://en.wikipedia.org/wiki/Dell_Studiohttp://en.wikipedia.org/wiki/Dell_Inspironhttp://en.wikipedia.org/wiki/Storage_area_networkhttp://en.wikipedia.org/wiki/ISCSIhttp://en.wikipedia.org/wiki/Storage_area_networkhttp://en.wikipedia.org/wiki/Dell_Compellenthttp://en.wikipedia.org/wiki/Network_switchhttp://en.wikipedia.org/wiki/Dell_PowerConnecthttp://en.wikipedia.org/wiki/Network_switchhttp://en.wikipedia.org/wiki/Dell_Force10http://en.wikipedia.org/wiki/Network-attached_storagehttp://en.wikipedia.org/wiki/Dell_PowerVaulthttp://en.wikipedia.org/wiki/Server_(computing)http://en.wikipedia.org/wiki/Dell_PowerEdgehttp://en.wikipedia.org/wiki/Dell#cite_note-140http://en.wikipedia.org/wiki/Computer_workstationhttp://en.wikipedia.org/wiki/Dell_Precisionhttp://en.wikipedia.org/wiki/Dell_Latitudehttp://en.wikipedia.org/wiki/FreeDOShttp://en.wikipedia.org/wiki/Linuxhttp://en.wikipedia.org/wiki/Dell_n_Serieshttp://en.wikipedia.org/wiki/Laptophttp://en.wikipedia.org/wiki/Dell_Vostrohttp://en.wikipedia.org/wiki/Desktop_computerhttp://en.wikipedia.org/wiki/Dell_Dimensionhttp://en.wikipedia.org/wiki/Desktop_computerhttp://en.wikipedia.org/wiki/Dell_OptiPlexhttp://en.wikipedia.org/wiki/Technology_lifecyclehttp://en.wikipedia.org/wiki/Market_segmenthttp://en.wikipedia.org/wiki/Pasay_Cityhttp://en.wikipedia.org/wiki/SM_Mall_of_Asia


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Dell service and support brands include theDell Solution Station(extended domestic support

services, previously "Dell on Call"),Dell Support Center(extended support services

abroad),Dell Business Support(a commercial service-contract that provides an industry-

certified technician with a lower call-volume than in normal queues),Dell Everdream

Desktop Management("Software as a Service" remote-desktop managementDiscontinued

products and brands include Axim (PDA; discontinued April 9, 2007), Dimension (home and

small office desktop computers; discontinued July 2007), Dell Digital Jukebox (MP3 player;

discontinued August 2006), Dell PowerApp (application-based servers), and Dell Optiplex

(desktop and tower computers previously supported to run server and desktop operating

systems).

Technical support

Dell routes technical support queries on products for the professional market according to

component-type and to the level of support purchased: Basic support provides business-hours

telephone support and next business-day on-site support/ Return-to-Base, or Collect and

Return Services (based on contracts purchased at point of sale)

1. Dell ProSupport provides 24x7x365 telephone and online support, a selection of 4 or6-hour onsite support after telephone-based troubleshooting, and a Mission Critical

option with two-hour onsite support, for customers who choose the highest level of

support for their most critical hardware assets.

2. In addition, the company provides protection services, advisory services, multivendorhardware support, "how-to" support for software applications, collaborative support

with many third-party vendors, and online parts and labor dispatching for customers

who diagnose and troubleshoot their hardware. Dell also provides Dell ProSupport

customers access to a crisis-center to handle major outages, or problems caused by

natural disasters. Dell also provide on-line support by using the computer's service-

tag that provides full list of the hardware elements installed originally, purchase date

and provides the latest upgrades for the original hardware drivers.

Dell's Consumer division has 24x7phone based and online troubleshooting in the United

States and Canada. In 2008, Dell redesigned services-and-support for businesses with "Dell

ProSupport", offering customers more options to adapt services to fit their needs.
http://en.wikipedia.org/w/index.php?title=Dell_Solution_Station&action=edit&redlink=1http://en.wikipedia.org/w/index.php?title=Dell_Solution_Station&action=edit&redlink=1http://en.wikipedia.org/w/index.php?title=Dell_Solution_Station&action=edit&redlink=1http://en.wikipedia.org/wiki/Dell_Aximhttp://en.wikipedia.org/wiki/Personal_digital_assistanthttp://en.wikipedia.org/wiki/Dell_Dimensionhttp://en.wikipedia.org/wiki/Dell_Digital_Jukeboxhttp://en.wikipedia.org/wiki/24x7http://en.wikipedia.org/wiki/24x7http://en.wikipedia.org/wiki/Dell_Digital_Jukeboxhttp://en.wikipedia.org/wiki/Dell_Dimensionhttp://en.wikipedia.org/wiki/Personal_digital_assistanthttp://en.wikipedia.org/wiki/Dell_Aximhttp://en.wikipedia.org/w/index.php?title=Dell_Solution_Station&action=edit&redlink=1


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Marketing

Dell advertisements have appeared in several types of media including television, the

Internet, magazines, catalogs and newspapers. Some of Dell Inc's marketing strategies

include lowering prices at all times of the year, free bonus products (such as Dell printers),and free shipping to encourage more sales and stave off competitors. In 2006, Dell cut its

prices in an effort to maintain its 19.2% market share. However, this also cut profit-margins

by more than half, from 8.7 to 4.3 percent. To maintain its low prices, Dell continues to

accept most purchases of its products via the Internet and through the telephone network, and

to move its customer-care division to India and El Salvador.

A popular United States television and print ad campaign in the early 2000s featured the

actorBen Curtisplaying the part of "Steven", a lightly mischievous blond-haired youth who

came to the assistance of bereft computer purchasers. Each television advertisement usuallyended with Steven's catch-phrase: "Dude, you're gettin' a Dell!"

A subsequent advertising campaign featured interns at Dell headquarters (with Curtis'

character appearing in a small cameo at the end of one of the first commercials in this

particular campaign).

A Dell advertising campaign for the XPS line of gaming computers featured in print in the

September 2006 issue ofWired. It used as a tagline the common term in Internet

and gamerslang: "FTW", meaning "For The Win". However, Dell Inc. soon [ dropped the

campaign.

In 2007, Dell switched advertising agencies in the US from BBDO to Working

MotherMedia. In July 2007, Dell released new advertising created by Working Mother to

support the Inspiron and XPS lines. The ads featured music from the Flaming

Lips and Devo who re-formed especially to record the song in the ad "Work it Out". Also in

2007, Dell began using the slogan "Yours is here" to say that it customizes computers to fit

customers' requirements.
http://en.wikipedia.org/wiki/Mail-order_cataloghttp://www.businessweek.com/technology/content/feb2006/tc20060223_710372.htm?chan=searchhttp://www.businessweek.com/technology/content/feb2006/tc20060223_710372.htm?chan=searchhttp://en.wikipedia.org/wiki/El_Salvadorhttp://en.wikipedia.org/wiki/Ben_Curtis_(actor)http://en.wikipedia.org/wiki/Internhttp://en.wikipedia.org/wiki/Wired_(magazine)http://en.wikipedia.org/wiki/Wired_(magazine)http://en.wikipedia.org/wiki/Wired_(magazine)http://en.wikipedia.org/wiki/Taglinehttp://en.wikipedia.org/wiki/Gamerhttp://en.wikipedia.org/wiki/BBDOhttp://en.wikipedia.org/wiki/Working_Motherhttp://en.wikipedia.org/wiki/Working_Motherhttp://en.wikipedia.org/wiki/The_Flaming_Lipshttp://en.wikipedia.org/wiki/The_Flaming_Lipshttp://en.wikipedia.org/wiki/Devohttp://en.wikipedia.org/wiki/Devohttp://en.wikipedia.org/wiki/The_Flaming_Lipshttp://en.wikipedia.org/wiki/The_Flaming_Lipshttp://en.wikipedia.org/wiki/Working_Motherhttp://en.wikipedia.org/wiki/Working_Motherhttp://en.wikipedia.org/wiki/BBDOhttp://en.wikipedia.org/wiki/Gamerhttp://en.wikipedia.org/wiki/Taglinehttp://en.wikipedia.org/wiki/Wired_(magazine)http://en.wikipedia.org/wiki/Internhttp://en.wikipedia.org/wiki/Ben_Curtis_(actor)http://en.wikipedia.org/wiki/El_Salvadorhttp://www.businessweek.com/technology/content/feb2006/tc20060223_710372.htm?chan=searchhttp://www.businessweek.com/technology/content/feb2006/tc20060223_710372.htm?chan=searchhttp://en.wikipedia.org/wiki/Mail-order_catalog


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Page No. 12

References

1. Dell Company Profile . Retrieved July 28, 2010.2.

^ "Dell - Fortune 500 2013 - Fortune" .Fortune Magazine. Time Warner. Retrieved11 July 2013.

3. ^Gartner: Worldwide PC Shipments in Fourth Quarter of 2011 Declined 1.4Percent , 11 January 2012. Visited: 28 October 2012

4. ^abcBusinessweek: What you don't know about Dell , 2 November 2003. Retrieved:28 October 2012

5. ^ab "Dell selling former site of North Carolina manufacturing plant" .www.statesman.com. Retrieved 2013-04-27.

6. ^http://www.statesman.com/business/content/business/stories/technology/2009/10/08/1028Dell.html [dead link]

7. ^Reuters financial: Dell company profile , visited: 15 June 2013
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