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Goodman Extended Labor Warranty Policy Now that Goodman is enforcing the requirement of signatures on extended labor contracts, Johnstone Supply will
require either a signature or an email address from the homeowner on all warranties we register. Please review
the two accepted methods of Warranty Registration below.
A. Digital
If the dealer is typically computer savvy, you may want to sug-
gest they collect email addresses instead of physical signatures.
This is especially useful when the dealer does not have a con-
tract to collect a signature on.
B. Paper
If the dealer does not typically conduct business over the com-
puter, they can collect a physical signature. The dealer can ob-
tain a single contract a time from the counter, or request a
stash of their own.
1. The dealer arrives at the home, performs the work, and in-
cludes a Goodman labor warranty in their invoice. The dealer
records the model and serial numbers of the items installed, as
well as the homeowner’s email address. The dealer alerts the
homeowner to the fact that they will be receiving an email from
Goodman asking for an E-signature. The E-signature process
takes less than a minute.
2. The dealer comes to one of our seven stores to retrieve a war-
ranty application. The dealer fills out the application fully, mak-
ing sure to include the homeowner’s email address. Counter
staff will invoice the dealer at this time.
3. Once the warranty is processed by Johnstone Supply, Good-
man will send the homeowner an email requesting their E-
signature. All warranty coverage is tentative until this step is
completed.
4. The homeowner and dealer will each receive a copy of the Service Agreement in the mail.
1. The dealer arrives at the home with a paper contract on hand.
After the dealer performs the work, they record the model and
serial numbers of the items installed, and then collect the home-
owner’s signature on the contract.
2. The dealer comes to one of our seven stores to submit the
filled-out and signed application. Counter staff will invoice the
dealer at this time.
3. The warranty is processed and submitted to Goodman by
Johnstone Supply. All warranty coverage is tentative until Good-
man verifies that the signature has been submitted with the
application.
MODEL SERIAL YEARS PLAN NAME $$$$
HOMEOWNER NAME
HOMEOWNER ADDRESS & PHONE
EMAIL– REQUIRED IF NO SIGNATURE
HOMEOWNER NAME
HOMEOWNER ADDRESS & PHONE
EMAIL– REQUIRED IF NO SIGNATURE
SIGNATURE– REQUIRED IF NO EMAIL
Please email [email protected] to request warranty applications for your branch or specific customers. Please note that contracts should
only be given to customers who have proven they understand the warranty process. All other customers should get their contracts from one of the counters.
