Going the extra mile

Presented by

Chris DeeryHead of ICTJune 2012

Should Landlords invest in Broadband infrastructure? – A cautionary tale

Going the extra mile

What we wanted to achieve?

Ability to provide free or low-cost Broadband to high-rise

residents

Provide free or low-cost computers to high-rise residents

Give initial priority to families with school aged children

Provide basic training to enable people to get started

Provide help to people to get a job

Help people with literacy and financial inclusion

Encourage small and medium sized companies to move

into the area

Going the extra mile

Now for the technology

Transmitter on Roof

Going the extra mile

How much do we try to control what tenants access

ISP

Going the extra mile

How do we support technical enquires

Going the extra mile

How do we provide training

Excellence in the community

Going the extra mile

3rd March 2009 Award Ceremony

Going the extra mile

Users willing to payFircroft House

Existing UsersTitle Initials Surname Number

Mr S Butler 3

Mr G Anderson 4

Miss C Westwood 6

Ms S Blackwell 7

Mr G Small 12

Miss S Braid 22

Ms P Shaliba 26

Mr M Smith 34

Miss A Javid 37

Mrs C Palmer 39

Miss L Wilkie 42

Miss A Martin 56

Mr & Mrs M Cooper 63

New UsersMiss L Harris 41

Miss SJ Gaynor 53

Mrs M May 57

Mr W Hetherington 65

Bangor House

Existing UsersTitle Initials Surname Number

Miss V Baldry 4

Miss K Oliver 5

Mr K Witten 10

Mr K Prosser 12

Miss L Stone 23

Miss K Dearn 32

Mr A Hanufi 39

Mr L Braid 40

Mr M Staien 42

Mr A Stewart 71

New UsersMr H Paneser 2

Miss T Jones 25

Mr L Wright 35

Miss K Jeynes 68

Mr C Field 69

Mr L Blewitt 82

Going the extra mile

Additional Issues

Tenants in Arrears

Contract Length

Voids Process

New Tenants

Going the extra mile

What happened next

4th October 2010 – “CI-Net has been acquired by MDNX

I am writing to inform you that the shareholders of CI-Net

have completed the sale of the entire issued share capital to

MDNX Limited (a wholly owned subsidiary of MDNX Group

Limited).

Your services will continue to be provided as normal.”

Going the extra mile

What happened next

3rd February 2011 -

“The Powerline equipment, including modems and the in-building wireless equipment including Zyxel wireless network points were provided on a sale only basis. Ci-Net had responsibility for installing the in-building gateways and undertaking the initial configuration and despatch of the end user powerline modems.

Further as mentioned in my letter of the 6th January, it is not possible to put support arrangements in place due to the Manufacturer’s withdrawal of the products.

Bearing in mind the above, MDNX will accept and action support calls relating to the RedKite equipment and backhaul infrastructure. Regretfully however we are unable to support issues arising from the in-building equipment, including end user connectivity.”

Going the extra mile

Where we are now

Around 66% of tenants have broadband at home.

Focusing our efforts on encouraging tenants to use on-line

services.

Educating tenants about the Digital by Default nature of

universal credit.

Using newsletter to point tenants to national schemes like

the £98 recycled PC program supported by Martha Lane

Fox.