Going The Extra MileGoing The Extra Mile

1111thth March 2010 March 2010

Jenny Brine, Lancaster UniversityJenny Brine, Lancaster UniversityKaren Standley, MMUKaren Standley, MMU

ProgrammeProgramme

1.00 – 2.15pm1.00 – 2.15pm Exploring the barriers to InterlendingExploring the barriers to Interlending Using free resources to identify locationsUsing free resources to identify locations Finding help on international websitesFinding help on international websites

2.15 – 2.30 Break2.15 – 2.30 Break

2.30 – 3.30pm2.30 – 3.30pm Methods of payment and deliveryMethods of payment and delivery Using the British Library World Wide SearchUsing the British Library World Wide Search Theses and dissertationsTheses and dissertations Buying downloads of journal articlesBuying downloads of journal articles Buying copies from BL and other CollectionsBuying copies from BL and other Collections Supplying abroadSupplying abroad

3.30 – 4.00pm3.30 – 4.00pm Summary, questions and closeSummary, questions and close

Aims of today’s sessionAims of today’s session

To provide an enjoyable and practical To provide an enjoyable and practical overview of international interlending.overview of international interlending.

To explore our experiences and concerns To explore our experiences and concerns about interlending internationally.about interlending internationally.

To encourage more international To encourage more international interlending in the north west regioninterlending in the north west region

What Stops Us?What Stops Us?

Discuss your experiences and list the factors Discuss your experiences and list the factors that prevent you from going the extra mile to:that prevent you from going the extra mile to:

Satisfy a request using an international supplierSatisfy a request using an international supplier Supply internationally requested materialSupply internationally requested material

Potential BarriersPotential Barriers

Discovering material – where do I begin?Discovering material – where do I begin? Finding a supplier who will supplyFinding a supplier who will supply Delivery – high postage costsDelivery – high postage costs Staff time – not enough time availableStaff time – not enough time available Paying ILL charges – how?Paying ILL charges – how? Losing Control – will the book come back?Losing Control – will the book come back? Outdated / Lack of Library PolicyOutdated / Lack of Library Policy

Methods of PaymentMethods of Payment IFLA vouchers IFLA vouchers

http://www.ifla.org/en/voucher-scheme 4 and 8 Euro values4 and 8 Euro values 1 voucher per transaction but can charge 1 voucher per transaction but can charge

more.more. Reusable, reduced admin costsReusable, reduced admin costs Can redeem vouchers Can redeem vouchers Unlimited validityUnlimited validity

Methods of Payment:Methods of Payment:Credit CardCredit Card

Ask about accessing this alternative via Ask about accessing this alternative via your bibliographic services or acquisitions your bibliographic services or acquisitions section.section.

Convenient, no costly invoices neededConvenient, no costly invoices needed Flexible, internationally acceptedFlexible, internationally accepted Sometimes the only option for some direct Sometimes the only option for some direct

suppliers of articles.suppliers of articles.

World Wide Searches (BL)World Wide Searches (BL)

RequestingRequesting Very expensive - £59.50 for supplied loanVery expensive - £59.50 for supplied loan £55.85 for paper copy and £22 failed request charge£55.85 for paper copy and £22 failed request charge Simple to apply – just edit request if NUKLSimple to apply – just edit request if NUKL A useful option to use occasionally – ask for contributionA useful option to use occasionally – ask for contribution Paid for via billing account.Paid for via billing account.

SupplyingSupplying Supply the item requiredSupply the item required Enclose ‘B’ slip and your postal addressEnclose ‘B’ slip and your postal address Note postage costs on ‘C’ copy and send with claim for payment via Note postage costs on ‘C’ copy and send with claim for payment via

BLBL Full instructions are enclosed with request.Full instructions are enclosed with request.

Transport and Delivery of Journal ArticlesTransport and Delivery of Journal Articles

Photocopies Photocopies Convenient but potentially slow postal deliveryConvenient but potentially slow postal delivery Use air mailUse air mail

FaxFax Convenient and quick deliveryConvenient and quick delivery Often poor quality reproductionOften poor quality reproduction

Electronic DeliveryElectronic Delivery Convenient, speedy, good reproductionConvenient, speedy, good reproduction Scan in pdf format using freely available adobe softwareScan in pdf format using freely available adobe software

http://get.adobe.com/uk/reader/

Transport and Delivery of BooksTransport and Delivery of Books

Securely pack up parcelsSecurely pack up parcels Affix sender detailsAffix sender details Use air mail if possibleUse air mail if possible Check cost of delivery options online:Check cost of delivery options online:

http://www.royalmail.com/portal/rm/jump1?catId=400023&mediaId=400033

Add insurance costs if requiredAdd insurance costs if required Cover costs by charge levied – ask for extra vouchersCover costs by charge levied – ask for extra vouchers

What Next?What Next?

SuggestionsSuggestions

Reconsider ILL policyReconsider ILL policy Have some barriers been removed?Have some barriers been removed? Think about your unsatisfied requests – Think about your unsatisfied requests –

could they have been filled internationally?could they have been filled internationally? Try requesting – see what happens!Try requesting – see what happens! Do your best to supply requested itemsDo your best to supply requested items Acquire some IFLA vouchers? Acquire some IFLA vouchers?