Going Mobile Scarborough Borough Council The case for mobile The solution The App – At work! Plans Jeff Crowe

Going Mobile

Scarborough Borough Council

The case for mobileThe solutionThe App – At work! Plans

Jeff Crowe

Who is ‘Agile Working’ for? What do our officers want to do? Cost and waste reductions So what were the problems?

A vital key – Not losing work Overcoming internet connectivity Expense Integrations Development and Support


The case for mobile working

?

Why use Firmstep? Online forms Workflow / Processes Skillsets Integrations Support and development Costs Training and familiarity Corporate solution


The solution – Firmstep App

FirmstepSuite

App

Dash

Officers

Forms - Workflow

So what is it?

It is a form

In a web browser

Is that it?

Yes and No!Scarborough Borough Council




It is a ‘Cross-platform’ online and offline application website (App).

It allows the Firmstep suite of products to be integrated and delivered into the offline App.

Allows specified officers to perform their work:regardless of their device, regardless of their location and regardless

of available connectivity.

Officers can ‘Sync’ with the back-office, safely delivering their workand receiving updated Tasks during the day.


The App – It’s Agnostic

Runs on most modern browsers Internet Explorer 9+ Chrome Safari

Under most Operating Systems Windows 7 & 8 iOS Android (untested)

On any modern data device iPhones iPads Android tablets Android phones Windows 7 & 8 Tablets Windows laptops (and PC’s!!!) Windows Phone

Overview…

One user can log in on any one device

Users given ability to use the App

Users given rights to Forms and RolesDesign and build efficient processes Multiple interlinked forms Integrations based on connectivity Notifications and reporting

Then publish to the App (and Dash)

Forms held on the device until synced

Workflow delivered through App/Dash

Review, engage and improve


The App – How it works

Our first process delivered by the App

• Manageable scale for development

• Ticked all our boxes!

• Ideal for understanding what we need to do

• Used to develop and test the App

• Launched just last week

• More than 50 inspections already done!

• Each inspection saves about 15 minutes of

administration time

• Save around 200 hours per annum with just

this one part of the overall process


The App – Taxi Inspections

Vehicle Inspection process


The App – at Work!

Defined RolesAdmin

InspectorReviewer

(overview – manager)

Start of day ProcessSelect vehicles to be inspected –

simple admin form on DashLog into the App on the device

‘Update & Sync’

InspectionsPerform inspections

‘Update & Sync’Add new inspections

Inspect, etc. etc…

AdminUpdate Case mgmt.

File DocsFollow up issues

Close cases








• Tasks become Submissions• Emails, PDF’s, Images, file writes and

database entries etc can occur on Sync.


Currently we integrate with: Civica web payments Idox (EHS) iClipse DIP (Local taxation) LLPG (Land and Property Gazetteer) Email and calendar (Outlook) WebAspx (cleansing property geo-system) Lost/Found Dog register Maps Our SQL infrastructure (databases and reporting)

Integrations


What the App is starting to deliver: Business transformation Efficiencies Optimisation of officer time Cutting wasteful administration (savings) Data security Standardisation of practices Accountability Business knowledge Reports and auditability

The App - Benefits


Next Steps… Refinement of the ‘App’… Business improvement in other service areas Evaluation of business cases Integration with our new electronic document

and records management system (EDRM) Building up skills and knowledge to streamline

process development (Rapid development) Use of data for performance improvement,

profiling and further channel shift.


Deeper integration with Back office systems (Idox, Lalpac and any other justifiable Case Management System)

Push and pull of data from more systems Enhanced scope and workflow

Leading to optimal work practices Better customer service

Removing case management systems

Now Investigating and Developing Public Convenience inspections Playground and other asset inspections Environmental inspections (food, premises etc.) Well-being, homelessness, etc…

Future Plans


Any questions Limitations of the App More technical queries Setting up the environment

Contact: [email protected] (ICT Analyst) Or speak to Firmstep!

Questions

mailto:[email protected]

Documents

Going Mobile Scarborough Borough Council The case for mobile The solution The App – At work! Plans Jeff Crowe