GoFlex Satellite™ User Guide - Seagate

GoFlex Satellite™ User Guide

GoFlex Satellite™ User Guide

© 2012 Seagate Technology LLC. All rights reserved. Seagate, Seagate Technology, the Wave logo, FreeAgent, GoFlex, GoFlex Satellite and GoFlex Media are trademarks or registered trademarks of Seagate Technology LLC, or one of its affiliates. iPod, iPad, iPhone, Time Machine, Safari and Mac are trademarks or registered trademarks of Apple Computer, Inc. and used to indicate compatibility. All other trademarks or registered trademarks are the property of their respective owners. When referring to hard drive capacity, one gigabyte, or GB, equals one billion bytes and one terabyte, or TB, equals one thousand billion bytes when referring to hard drive capacity. In addition, some of the listed capacity is used for formatting and other functions, and thus will not be available for data storage. Quantitative usage examples for various applications are for illustrative purposes. Actual quantities will vary based on various factors including file size, file format, features, and application software. Seagate reserves the right to change, without notice, product offerings or specifications.

Seagate Technology LLC 10200 S. De Anza Blvd. Cupertino, CA 95014USA

Regulatory ComplianceFCC Class B Information

This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one of the following measures:

• Reorient or relocate the receiving antenna.

• Increase the separation between the equipment and receiver.

• Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.

• Consult the dealer or an experienced radio/TV technician for help.

This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.

FCC Caution: Any changes or modifications not expressly approved by the party responsible for compliance could void the user's authority to operate this equipment.

IMPORTANT NOTE: FCC Radiation Exposure Statement

This equipment complies with FCC radiation exposure limits set forth for an uncontrolled environment. This equipment should be installed and operated with minimum distance 20cm between the radiator & your body.

This transmitter must not be co-located or operating in conjunction with any other antenna or transmitter.

The availability of some specific channels and/or operational frequency bands are country dependent and are firmware programmed at the factory to match the intended destination. The firmware setting is not accessible by the end user.

Note to US model owner: To comply with US FCC regulation, the country selection function has been completely removed from all US models. The above function is for non-US models only.

GoFlex Satellite™ User Guide iii

Industry Canada

This device complies with RSS-210 of the Industry Canada Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.

Ce dispositif est conforme à la norme CNR-210 d'Industrie Canada applicable aux appareils radio exempts de licence. Son fonctionnement est sujet aux deux conditions suivantes: (1) le dispositif ne doit pas produire de brouillage préjudiciable, et (2) ce dispositif doit accepter tout brouillage reçu, y compris un brouillage susceptible de provoquer un fonctionnement indésirable.

IMPORTANT NOTE: (For mobile device use)

Radiation Exposure Statement:

This equipment complies with IC radiation exposure limits set forth for an uncontrolled environment. This equipment should be installed and operated with minimum distance 20cm between the radiator & your body.

NOTE IMPORTANTE: (Pour l'utilisation de dispositifs mobiles)

Déclaration d'exposition aux radiations:

Cet équipement est conforme aux limites d'exposition aux rayonnements IC établies pour un environnement non contrôlé. Cet équipement doit être installé et utilisé avec un minimum de 20 cm de distance entre la source de rayonnement et votre corps.

Battery SafetyThis product contains a lithium-ion battery that must be disposed of properly. See www.seagate.com/support/goflexsatellite for information about recycling and proper disposal.

Please follow the battery safety items below:

• Do not dismantle, open or shred secondary cells or batteries.

• Do not expose cells or batteries to heat or fire. Avoid storage in direct sunlight.

• Do not short-circuit a cell or a battery. Do not store cells or batteries haphazardly in a box or drawer where they may short-circuit each other or be short-circuited by, other metal objects.

• Do not use any charger other than that specifically provided for use with the equipment.

• Do not use any cell or battery which is not designed for use with the equipment.

• Do not mix cells of different manufacture, capacity, size or type within a device.

• Seek medical advice immediately if a cell or a battery has been swallowed.

• Do not subject cells or batteries to mechanical shock.

GoFlex Satellite™ User Guide iv

http://www.seagate.com/support/goflexsatellite

• In the event of a cell leaking, do not allow the liquid to come in contact with the skin or eyes. If contact has been made, wash the affected area with copious amounts of water and seek medical advice.

• Keep cells and batteries out of the reach of children.

• Keep cells and batteries clean and dry.

• Secondary cells and batteries need to be charged before use. Always use the correct charger and refer to the manufacturer's instructions or equipment manual for proper charging instructions.

• Do not leave a battery on prolonged charge when not in use.

• After extended periods of storage, it may be necessary to charge and discharge the cells or batteries several times to obtain maximum performance.

• Secondary cells and batteries give their best performance when they are operated at normal room temperature (20°C+5 °C).

• Retain the original product literature for future reference.

• Use only the cell or battery in the application for which it was intended.

• Dispose of properly.

GoFlex Satellite™ User Guide v

GoFlex Satellite™ User Guide vi

Contents1. Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1

About This Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1

GoFlex Satellite Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1

Product Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2Supported Devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2Supported Web Browsers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2Supported File Types . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3Hardware Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

About GoFlex Satellite™ Wi-Fi Security . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

2. Setting up the GoFlex Satellite™ Device . . . . . . . . . . . . . . . . . . . . . 5Unpacking Your Box . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Step 1: Connecting Your GoFlex Satellite™ Device to Your Computer . . . . 6

Step 2: Setting up Your Device and Loading Content . . . . . . . . . . . . . . . . . . 6Set up Your Device . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6Loading Content . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

Step 3: Disconnecting and Powering On . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Step 4: Connecting to Your GoFlex Satellite Network . . . . . . . . . . . . . . . . . . 7Connecting to the GoFlex Satellite Network from an Apple or Android Device . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8Connecting to the GoFlex Satellite Network From a Mac Computer Using AirPort® . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8Connecting to the GoFlex Satellite Network from a Smartphone . . . . . . 9Connecting to the GoFlex Satellite Network from a Computer or Browser 9

3. Enjoying Your Videos, Photos, and Music . . . . . . . . . . . . . . . . . . . 10Installing GoFlex Satellite apps . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Installing the GoFlex Media app . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10Installing Seagate Media Sync . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Viewing and Playing Your Media . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10Searching for Files . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11Playing Videos . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11Viewing Photos . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12Playing Music . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13Viewing Documents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

GoFlex Satellite™ User Guide vii

Viewing Content in Folders . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14Viewing Files on a Partitioned Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . 14Rearranging Files in the app . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14Downloading Content to Your Media Device or Computer . . . . . . . . . . 15Wirelessly Uploading Content From a Computer Your GoFlex Satellite Device . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Synchronizing Your Files with Seagate Media Sync . . . . . . . . . . . . . . . . . . 15Copying and Synchronizing Files Using a Mac Computer . . . . . . . . . . 16Copying and Synchronizing Files Using a Windows Computer . . . . . . . 16Managing Your Connected Drives . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18Viewing Device Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18Changing the Seagate Advisor Setting . . . . . . . . . . . . . . . . . . . . . . . . . 18

4. Managing Your GoFlex Satellite™ Device . . . . . . . . . . . . . . . . . . . 20Resetting Your GoFlex Satellite Device . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Restarting Your GoFlex Satellite Device . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Shutting Down the GoFlex Satellite Device . . . . . . . . . . . . . . . . . . . . . . . . . 21

Restoring GoFlex Satellite to its Original Settings . . . . . . . . . . . . . . . . . . . . 21

Updating GoFlex Satellite Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

Changing the Name of Your GoFlex Satellite Device . . . . . . . . . . . . . . . . . 22

Disconnecting From the GoFlex Satellite Network . . . . . . . . . . . . . . . . . . . 22

Setting a Password . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

Changing the Language of the GoFlex Media™ app . . . . . . . . . . . . . . . . . 23

Disconnecting Your GoFlex Satellite Device From Your Computer . . . . . . 23

Deleting Content from Your GoFlex Satellite Device . . . . . . . . . . . . . . . . . . 23

5. An Overview of Your GoFlex Satellite Device . . . . . . . . . . . . . . . . 24Understanding the Components of Your GoFlex Satellite Device . . . . . . . . 24

Charging the Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

6. Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27Common Problems and Solutions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

Finding More Help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

GoFlex Satellite™ User Guide viii

1. Introduction About This Guide

1. IntroductionYour GoFlex Satellite™ mobile wireless storage device is a portable hard drive that broadcasts a wireless signal. You can store your digital media on the device and then stream content to an iPad®, iPhone®, iPod® touch, Android™ tablet or smartphone, or other Wi-Fi enabled tablet, smartphone or computer.

See "Product Specifications" for a list of compatible devices and web browsers.

About This GuideThis guide introduces the features of the GoFlex Satellite device, describes how to set up your GoFlex Satellite device, how to fill up your device with your digital media, and how to use your GoFlex Satellite device to enjoy your videos, photos, and music.

For additional information about your GoFlex Satellite device, view the Getting Started video (located on your device). For more information about the latest firmware, videos, and tips and troubleshooting, go to the Seagate Customer Support site at www.seagate.com/support/goflexsatellite.

GoFlex Satellite FeaturesHere’s a list of some of the things you can do with your GoFlex Satellite device:

• Store your movies, songs, and photos. The 500GB hard drive can store over 300 high- definition movies (1.5GB MP4 H.264), 125,000 songs, or 100,000 photos1.

• Load your media quickly. Your device comes with a USB 2.0 and USB 3.0 ports for fast transfers, and supports interfaces such as FireWire® 800 and powered eSATA. Just plug your device into your PC or Mac computer and drag and drop files.

• Share content with more people. Your GoFlex Satellite device serves as a mobile wireless network. All you need to do is select your GoFlex Satellite device as your wireless network from the device you want to use (your iPad, iPhone, Android device, etc.) and then access your media. Your GoFlex Satellite device can stream three or more Wi-Fi enabled devices at the same time, so more than one person can access your wireless media library at the same time.

• Enjoy up to five hours of continuous play. Your GoFlex Satellite device (when fully charged) provides up to five hours of continuous streaming.2

1.Quantitative usage examples for various applications are for illustrative purposes. Actual quantities will bebased on various factors, including file size, file format, features, and application software.2. Exact battery life subject to product model, normal usage condition and configurations.

GoFlex Satellite™ User Guide 1

1. Introduction Product Specifications

Note: If you’re viewing high-resolution video, you may experience less than five hours of streaming.

• Do more. While you’re listening to music or viewing movies or photos on your iPad, iPhone, Android tablet or smartphone, you can also browse the Internet, from your home network or your favorite WiFi hotspot.

Notes:

• The ability to browse the Internet from a computer or a non-iOS/non-Android Wi-Fi device is not supported.

• We do not recommend streaming HD video from the Internet while connected to the GoFlex Satellite network.

• Manage your digital media files. The GoFlex Media™ app, developed specifically for Apple and Android devices, helps you enjoy your music, photos, and videos with features such as: playing music in the background while using other apps, adding movie bookmarks, and personalizing photo slideshows. For more information, see “Enjoying Your Videos, Photos, and Music” on page 10.

• Synchronize your media files. Seagate Media Sync™ software, a free application available from Seagate, automatically synchronizes all of your media files with your GoFlex Satellite device. For more information, see “Synchronizing Your Files with Seagate Media Sync” on page 20.

Product SpecificationsThe following lists identify the devices, browsers, file types, and hardware specifications for your GoFlex Satellite device.

Supported DevicesYour GoFlex Satellite device can be used with these devices:

• iPad, iPhone, iPod touch running iOS 4 and above

• Android-based tablets and smartphones running Android release 2.1 and above

• Other Wi-Fi-enabled tablets and smartphones

• Windows® computer running Windows 7, Windows Vista® or Windows XP

• Mac® computer running Mac OS® X 10.5.8 or later operating systems

Supported Web BrowsersYou can use these browsers to access your media library on your GoFlex Satellite device:

• Safari® 5 or later (Mac OS)

• WebKit (Android)


1. Introduction Product Specifications

• Internet Explorer® 8 or later (Windows)

• Firefox®

• Google Chrome™

Supported File Types

For iPads• Video: H.264 video, MPEG-4, Motion-JPEG

• Audio: AAC, MP3, M4a, Audible (formats 2, 3, 4), Apple Lossless, AIFF, WAV

• Documents: Microsoft® Office®, iWork®, Adobe® Acrobat® (PDF)

• Select files supported by third-party apps

For Laptops, Tablets, and Smartphones• Any files supported by your device applications

Hardware Specifications• Drive Capacity: 500GB

• SuperSpeed USB 3.0 port (required for USB 3.0 transfer speeds) or USB 2.0 port

• Battery: Non-user replaceable lithium-ion battery

• Battery Life: Up to 5 hours of continuous streaming (1 user); up to 25 hours standby

• Maximum Wi-Fi range: 45 meters (147 feet)

• Drive Format: NTFS

The Paragon NTFS driver is available to enable read/write access using Mac operating system. The software is available on your GoFlex Satellite device.


1. Introduction About GoFlex Satellite™ Wi-Fi Security

About GoFlex Satellite™ Wi-Fi SecuritySince your GoFlex Satellite device is a wireless broadcasting device, it can be “seen” by any Wi-Fi device within its range (up to 45 meters/147 feet).

You can set a password to restrict access to your GoFlex Satellite device. See “Setting a Password” on page 28 to restrict access to your GoFlex Satellite device.

Tip: Remember that when you have your GoFlex Satellite device physically connected to your computer, wireless is disabled; your files are not visible to others.


2. Setting up the GoFlex Satellite™ Device Unpacking Your Box

2. Setting up the GoFlex Satellite™ Device

This chapter explains each step of the installation process in more detail than what is shown in the Quick Start Guide.

Unpacking Your BoxBefore you begin to set up your device, unpack the box and ensure you have all of these items before continuing:

For a detailed description of these components, review “An Overview of Your GoFlex Satellite Device” on page 30.

Figure 1: Package Contents

USB Wall Adapter

USB 3.0 Adapter

USB to DC Power Cable

Quick Start Guide

USB Car Charger

Detachable USB 3.0 Cable

GoFlex SatelliteWireless Storage Device


2. Setting up the GoFlex Satellite™ Device Step 1: Connecting Your GoFlex Satellite™ Device to Your Computer

Step 1: Connecting Your GoFlex Satellite™ Device to Your Computer

The GoFlex Satellite device comes with a USB 3.0 adapter and cable. This USB 3.0 system provides faster transfer speeds when connected to a USB 3.0 port on your computer. Note: If your computer does not have a USB 3.0 port, you can connect the cable to a USB 2.0 port.

1. Remove the plastic cover from the end of the GoFlex Satellite device to expose the connector.

2. Connect the USB 3.0 adapter and USB 3.0 cable to the GoFlex Satellite device, then connect to a USB port (2.0 or 3.0) on your computer.

Step 2: Setting up Your Device and Loading ContentSet up Your Device

Before you begin to fill up your GoFlex Satellite device with your media, please go to seagate.com/support/goflexsatellite and verify that you have the latest firmware.

Review the following table to ensure that no further setup is needed before you start copying files to your GoFlex Satellite device.

Loading ContentOnce you’re physically connected to your GoFlex Satellite device, the easiest way to fill up your device is to drag and drop files from your computer to your device.

Note: It is the user's responsibility to comply with applicable copyright laws and to respect owner's rights in content usage.

Table 1: Set up Requirements

Computer Type Set up requirements

PC No set up required.

Maca

a. Do not allow Time Machine® to use your GoFlex Satellite device for backup. TimeMachine will attempt to reformat the drive inside your GoFlex Satellite device. See“Troubleshooting” on page 33 if you reformat the drive by mistake.

Install MacInstaller.dmg (located on your GoFlex Satellite device) to allow file copying.

PC and Mac Install MacInstaller.dmg to format your GoFlex Satellite device to use with both PCs and Macs.


2. Setting up the GoFlex Satellite™ Device Step 3: Disconnecting and Powering On

You can also install Seagate Media Sync™ software to help you copy your files and synchronize them once they are on your GoFlex Satellite device. Review “Synchronizing Your Files with Seagate Media Sync” on page 20 for more information on how to install and use Seagate Media Sync.

Note: Your Apple® device, Android® device or other WiFi device will play files only in the formats it supports. See your device’s specifications for details.

Step 3: Disconnecting and Powering OnDisconnect the USB 3.0 adapter and USB 3.0 cable from your GoFlex Satellite device, replace the plastic casing, and power on the device by pressing the power button.

Your Wi-Fi LED blinks green as your GoFlex Satellite device starts up. When the light is a solid green, your device is WiFi ready, indicating you can connect it to the GoFlex Satellite network.

Tip: Your GoFlex Satellite device is pre-charged from the factory and can run for approximately 45 minutes to 1 hour. You may want to charge your device before you connect to the GoFlex Satellite network and enjoy your videos, photos, and music. For more information on charging, see “Charging the Battery” on page 32.

For more information about all of the components (LED lights, cables, etc.) of your GoFlex Satellite device, review “An Overview of Your GoFlex Satellite Device” on page 30.

Step 4: Connecting to Your GoFlex Satellite NetworkYour GoFlex Satellite device has its own wireless network. When you connect to it, it establishes a dedicated link with GoFlex Satellite over Wi-Fi.

Figure 2: Powering on

Power Button


2. Setting up the GoFlex Satellite™ Device Step 4: Connecting to Your GoFlex Satellite Network

You can also connect to the Internet while connected to the GoFlex Satellite network. For example, you can connect from your favorite hotspot while watching a movie or listening to your favorite music on your device.

Tip: We do not recommend streaming a movie from the internet while connected to the GoFlex Satellite network.

Select one of these options to help you connect your device to the GoFlex Satellite network:

• Connecting to the GoFlex Satellite Network from an Apple or Android Device

• Connecting to the GoFlex Satellite Network From a Mac Computer Using AirPort®

• Connecting to the GoFlex Satellite Network from a Smartphone

• Connecting to the GoFlex Satellite Network from a Computer or Browser

Connecting to the GoFlex Satellite Network from an Apple or Android Device

Apple and Android devices can use the GoFlex Media app to help you search for and play media files on your GoFlex Satellite device. We recommend that you install this app before you connect to the GoFlex Satellite network. For more information on how to install this app, see “Installing the GoFlex Media app” on page 10.

1. Open your wireless network settings:

• For Apple devices, choose Settings > Wi-Fi.

• For Android devices, choose Settings > Wireless & network > Wi-Fi Settings.

2. Select GoFlex Satellite.

3. Wait for the wireless network list to update and then select GoFlex Satellite from the list of networks.

4. Press the Home button on your Apple or Android device.

5. Tap the GoFlex Media app to open the application.

Connecting to the GoFlex Satellite Network From a Mac Computer Using AirPort®

If there is an AirPort card installed in your Mac computer, you can connect to the GoFlex Satellite network. See the user documentation for your computer for the most up-to-date instructions on connecting to a wireless network.


2. Setting up the GoFlex Satellite™ Device Step 4: Connecting to Your GoFlex Satellite Network

1. Select Apple > System Preferences.

2. Under Internet and Network, select Network.

3. Select AirPort from the list of network connection services.

4. Select GoFlex Satellite from the list of networks.

5. Open Safari and then type “www.goflexsatellite” in the address bar.

The GoFlex Satellite main page displays.

Connecting to the GoFlex Satellite Network from a SmartphoneYou can connect to the GoFlex Satellite device from any Wi-Fi-enabled smartphone that has a browser. While connecting to a wireless device is similar on most smartphones, see the documentation that came with your phone for detailed instructions.

1. Go to your phone’s Wi-Fi settings.

2. Select GoFlex Satellite from the list of wireless networks.

3. Launch your phone’s Web browser.

4. Go to any URL to be automatically redirected to the GoFlex Satellite main page.

Connecting to the GoFlex Satellite Network from a Computer or Browser

You can stream your content from GoFlex Satellite with a Web browser.

1. Enable the wireless connection on the device to which you want to stream from.

2. Select “GoFlex Satellite” from your device’s list of wireless networks.

After launching your device’s Web browser, go to any URL to be automatically redirected to the GoFlex Satellite main page, or type www.goflexsatellite.com.


3. Enjoying Your Videos, Photos, and Music Installing GoFlex Satellite apps

3. Enjoying Your Videos, Photos, and Music

Seagate provides two free software applications that can help you enjoy and manage your digital media library:

• GoFlex Media™ app. This application (specifically for Apple and Android devices) categorizes the digital media files you copy to your GoFlex Satellite device.

• Seagate Media Sync™. This application synchronizes your media files and documents on your computer with your GoFlex Satellite device.

You can also enjoy your videos, photos, and music from a web browser.

If you’ve already installed these apps, skip to Viewing and Playing Your Media.

Installing GoFlex Satellite appsInstalling the GoFlex Media app1. Open the App store or Android Market from your device.

Tip: You can also download the app from the iTunes®.

2. Search for and install the GoFlex Media app.

Now you’re ready to begin viewing and playing your media.

Installing Seagate Media Sync1. Go to www.seagate.com/support/goflexsatellite.

2. In the left navigation panel, click Downloads.

3. Click Seagate External Drives, then click GoFlex Satellite.

4. Locate the Media Sync software for your operating system and then download and install the software to your computer.

For more information on how to synchronize your files, see “Synchronizing Your Files with Seagate Media Sync” on page 20.

Viewing and Playing Your MediaThis section provides instructions for playing videos, listening to music, and viewing photos and documents using the GoFlex Media app or from a Web browser.



3. Enjoying Your Videos, Photos, and Music Viewing and Playing Your Media

Note: Some features are accessed and perform differently in a Web browser. Sections that describe browser-only functionality are clearly marked.

Searching for FilesIf you have a lot of files stored on your GoFlex Satellite device, you can use the search tool (located at the top of all views) to find a specific file.

To search for a file using the GoFlex Media app

1. Tap Videos, Photos, Music, Documents or Folder View.

2. Select the search tool at the top of the screen.

3. When the keyboard displays, type all or part of a file name and then press the Search key on the keyboard.

To search for a file from a browser

1. Click in the search field at the top of the screen.

2. Using your keyboard, type all or part of a file name and then press Return.

The file you searched for is displayed on screen and ready to play.

Playing VideosFollow these steps to play videos that you have copied to your GoFlex Satellite device.

1. Open the GoFlex Media app or a Web browser.



2. Select the Videos view..

3. Play your movie or video.

To play a video

• Choose one of the following:

• Select the video to start playback.

• Select the Options button, select the video, and then select the Play button.

Browser only: You may need to select a media player to play the video. Depending on the size of the video you choose to play, some browsers download the entire video before the video can be played. A full length movie may take several minutes to load.

Your device’s media player my be limited to playing only certain video formats. If a video that you copied to your GoFlex Satellite device does not play, it may be in a format not supported by your media player.

To pause a video

• Using the app: Tap the screen and then tap the pause icon.

Figure 3: Videos Screen



• From a browser: Click the pause button available in your media player.

Tip: When you pause a movie, the app automatically puts a bookmark in your movie. When you return to the movie, you will automatically resume watching your movie from where you paused it.

To stop playback of a video

• Using the app: Tap the screen and then select the Done button in the upper left corner.

• From a browser: Close the media player.

To play all movies or videos, select the Options button > Select all button > Play button.

Viewing Photos1. Select the Photos view.

2. To view photo(s)

• To view one photo, select the photo.Tip: You can zoom in on your photo thumbnails.

Figure 4: Photos Screen



• To view multiple photos, tap the Options button, select the photos you want to view and then select the Play button. Your photos play back as a slideshow. Swipe forwards or backwards to show the next or previous photo in the slideshow.

• To view all photos, tap the Options button > Select all button > Play button.

To view a slideshow

• To start a slideshow, tap the Slideshow button when viewing a photo. You can add transition, time, loop, and shuffle effects.

• To pause a slideshow, tap the screen and then tap the pause icon.

• To accompany a slideshow with music, start playing music as described in “Playing Music” on page 15, select the photos you want to include in the slideshow, and then tap the Play button.

• To change the music that’s playing during the slideshow, tap the screen > Now Playing button > Now Playing Details, and tap the forward or back buttons.

To stop playback of a slideshow

• Using the app: Tap the screen and then tap the Done button in the upper left corner.

• From a browser: Close the current picture or click the back arrow or Home button.



Playing Music1. Select the Music viewTo play song(s)

• To play one song, select the music file.

• To play multiple songs, tap the Options button, select the songs you want to play and then select the Play button.

• To play all songs, tap the Options button > Select all button > Play button.

• To play the contents of a playlist, tap the Playlists button and select a playlist.

• To display just the songs whose titles start with a specific letter, tap the Songs button, then tap the letter in the column on the right-hand side of the screen.

• To display the artists whose names start with a specific letter, tap the Artists button, then tap the letter in the column on the right-hand side of the screen.

• To display titles and artwork of all of the albums on your GoFlex Satellite device, tap the Albums button. Tap the album to list the songs in the album.

Figure 5: Music View



• To display songs that belong to a particular genre of music, tap the Genres button, then tap one of the music genres in the list.

• To skip or repeat songs, fast forward or rewind by sliding your finger across the Playback status bar.

• To locate a specific playlist, song, artist, album, or genre, select the appropriate button at the bottom of the screen, tap the Search box, and then type all or part of the name of what you are looking for.

For example, to find a specific song, tap the Songs button, then type all or part of the song title in the Search box.

• To play music in the background, close the GoFlex Media app and use other apps on your device. Your music continues to play.

To control the currently playing song:

Tap the Now Playing button to display controls for the currently playing song.

To pause the currently playing song, tap the button.

Figure 6: Now Playing Screen



• To skip to the next song in the selection, tap the button.

• To go back to the previous song in the selection, tap the button.

• To move forwards or backwards within the currently playing song, drag the bar at the top of the Now Playing screen.

• To repeat the currently playing song continuously, tap the button.

• To play the songs in the selection in random order, tap the button.

• To adjust the volume, drag the volume slider at the bottom of the Now Playing screen.

Viewing Documents1. Select the Documents view.

2. Tap (app) or click (browser) the document you want to view.

Not all documents can be viewed on all devices. See your device’s documentation for a list of supported document types.

Figure 7: Documents Screen



Viewing Content in Folders This feature is available in the GoFlex Media app only.

The Folder View provides another way to view your content stored on your GoFlex Satellite device, showing your files and folders in their original structure from your computer. If you prefer to access your files from this view, the same playback controls are available to you.

1. Tap the Folder View on the GoFlex Media Home screen.

As you navigate the folders, the current folder you are viewing and the folder from which you started are shown above the top menu buttons. Click the left arrow to navigate back to the top level.

Viewing Files on a Partitioned DriveIf you have created additional partitions on your GoFlex Satellite drive, a menu is available to choose among the partitions. This menu only appears if there is more than one partition on the drive.

To select a partition:

1. Select the My Satellite.

2. On the top menu, select Select Partition and then choose the partition that contains the content you want to view.

Only the content from the partition you choose is shown. Select a different partition from the menu to refresh the My Satellite screen and view the content for the selected partition.



Rearranging Files in the appYou can rearrange the files currently shown on-screen into a different order by selecting one of the following options from the Sort by menu: Name A-Z, Name Z-A, Date Ascending, Date Descending and File Type.

To rearrange the files, select the button next to Sort by and then choose a different order.

Downloading Content to Your Media Device or ComputerIn addition to streaming your content from the GoFlex Satellite device, you can copy files from the GoFlex Satellite device to your media device or computer. Your only limit to the number of files you can download is the available storage space on your media device or computer.

To download files:

1. Locate the file(s) that you want to download in one of the media views (Videos, Photos, Music, Documents).

2. Select the Options button and then either individually select the files to download or select Select all to choose all of the files in the current view.

Figure 8: Sort by Menu


3. Enjoying Your Videos, Photos, and Music Synchronizing Your Files with Seagate Media Sync

3. Select the Download button.

The files begin to download to your device. To stop downloading of a file, select the X on the icon of a downloading file.

The files you download to your device are available for playback from the Local Content section of the GoFlex Media app. If you are using a computer, downloaded files are stored in the location you chose.

Wirelessly Uploading Content From a Computer Your GoFlex Satellite Device

If you have files on your computer that you want to upload to the GoFlex Satellite device without the device being physically connected to your computer, you can do so from your computer’s Web browser.

1. Connect to the GoFlex Satellite network from your computer. (See “Connecting to the GoFlex Satellite Network from a Computer or Browser” on page 9.)

2. From the GoFlex Satellite main screen, navigate to one of the media views: Videos, Photos, Music, Documents.

3. Click the Upload button on the top menu.

4. Enter the file name or click Browse and then locate the file you want to copy to your GoFlex Satellite device.

5. Click Upload.

The file is added to its pre-defined category.

Synchronizing Your Files with Seagate Media SyncIf you haven’t installed the Seagate Media Sync software, review “Installing Seagate Media Sync” on page 10.

Copying and Synchronizing Files Using a Mac Computer1. Connect the USB 3.0 adapter and cable to the GoFlex Satellite device and to your computer.



Make sure that the device appears in the left panel of the Seagate Media Sync window. If more than one device is connected to your computer, select the appropriate device for synchronization. Each device has its own settings.

2. In the right panel of the application window, select Include my Movies, Music and Pictures folders to use your Mac’s default media folders as the source folders. These are the folders that were automatically created when the user account was set up on your Mac. (Click inside the box if you want to remove the folders from the list.)

3. To include other files and folders from your computer, click the + button and then navigate to the source media folder(s). (Click the – button to remove an item from the list.) When the new window appears, select the files and folders to sync and then click Add to Sync. Repeat for all files and folders you wish to include.

4. To sync only the files that can be opened on specific Apple devices, click the menu next to Sync files for on the bottom right section and then choose the device(s) from the list. Or, keep the menu set to all digital devices to sync all files that are identified as movies, music or images with any device.

5. Below Sync files for, select one or more of the boxes to filter what is synchronized. For example, select Music and Movies and then leave Pictures and Documents unchecked if you want to sync only your movies and music files. Rest your mouse on a box (Music, Movies, Pictures, Documents) to see the included file types.

6. Click Sync Now. The synchronization process is complete when the spinning activity indicator stops. To cancel the synchronization process, click Stop Sync. The process stops once the current file finishes synchronizing.

Using Automatic SyncThe Automatic Sync feature continuously tracks file changes in synchronized folders and automatically synchronizes revised versions by overwriting older versions with newer versions. Automatic Sync can occur only when your external drive is connected.

Figure 9: Seagate Media Sync for Mac



Automatic Sync is turned off by default. If you want your drive synchronized automatically while it’s connected, you can turn on the Automatic Sync feature.

Copying and Synchronizing Files Using a Windows Computer1. Connect the USB 3.0 adapter and cable to the GoFlex Satellite device and to your computer.

2. Start Seagate Media Sync. Make sure that the GoFlex Satellite drive appears in the My Drives window.

3. Click the Media Sync icon in the menu bar.

There are three different methods available to copy your files to the GoFlex Satellite device, described below. Choose the method best suited for your needs.

Simple iPad SyncClick Simple iPad Sync to automatically synchronize only the media files that an iPad can play or view. Click OK on the confirmation screen to complete the sync task. If you want to make changes to the plan after it has been set up, select Edit Sync Settings on the Media Sync screen.

Simple SyncClick Simple Sync to automatically synchronize your computer’s media folders (My Documents, Personal) with an external drive. Click OK on the confirmation screen to

Figure 10: Seagate Media Sync for Windows



complete the sync task. If you want to make changes to the plan after it has been set up, select Edit Sync Settings on the Media Sync screen.

Custom SyncUse Custom Sync to manually select the folders and media types to synchronize between your computer and an external drive.

1. In the Media Sync window, click Custom Sync.

The folder section window opens.

2. Select the folders on your computer to be synchronized with the external drive.

3. Click Next to go to the File Types window.

4. To sync only the files that can be opened on specific Apple or Android devices, click the menu below Sync files for and then choose the device(s) from the list. Or, keep the menu set to all digital devices to sync all files that are identified as movies, music or images with any device. The file types change based on the device you choose.

5. Select one or more of the media type boxes to filter what is synchronized. For example, select Music and Videos and then leave Photos and Documents unchecked if you want to sync only your video and music files.

6. Click Next.

The Media Sync Rules window opens.

7. Set your sync rules:

• Sync automatically each time a file changes

Or

• Sync manually using the Sync Now button

8. Click Finish.

Return to the Seagate Media Sync window if you want to make changes to the plan after it

has been set up.



Managing Your Connected DrivesThe My Drives window provides a central point from which to manage your connected drives. You can get to the My Drives window by clicking the My Drives icon in the menu bar from any other window within the application.

In the My Drives window, you first select your drive and then the feature you want to use with it. The middle of the My Drives window displays the connected drives. The currently selected drive is highlighted in light blue.You can use the Seagate Media Sync application with any NTFS- or FAT32-formatted USB, FireWire, or eSATA drive.

The icons in the menu bar allow you to move between the My Drives window, used to manage the features of the selected drive, and the Media Sync window, used to sync media files on the selected drive with media files on your computer.

• To select a different drive, click the drive icon or partition name.

• To access advanced settings for the selected drive, click Settings.

• To get more information about the selected drive, click Drive Info.

• To get help, click the help icon. If you’re not able to find the answer to your question, click Customer Support to go to Seagate’s Support Web site.

Figure 11: Seagate Media Sync



Note: All NTFS- and FAT32-formatted USB external drives are automatically detected and listed in the My Drives window. It can take a few seconds for the software to detect your drive. If your drive doesn’t appear, make sure it’s properly connected and turned on.

Viewing Device Information1. In the Drives panel, select the drive you want information about and then click Drive Info.

• Serial number: The serial number of your drive.

• Firmware: The version of firmware used by your drive.

• Volume: The name of your drive.

• Capacity: The total capacity of your drive.

• Free Space: The amount of space remaining on your drive.

• File System: The Windows file system of your drive.

2. Click Close to close the Drive Information window.

Changing the Seagate Advisor SettingYou can choose whether to show Seagate Advisor popup messages (special promotions and Tips and Tricks) in your system tray.

1. In the Drives panel, select the drive you want to adjust and then click Settings.

2. In the Settings window, click Change Seagate Advisor Setting.

The Change Seagate Advisor Setting window opens. Show Seagate Advisor messages is selected by default.

3. To turn off Seagate Advisor pop-up messages in your system tray, deselect Show Seagate Advisor messages.

Note: Turning off Seagate Advisor system tray popup messages does not turn off Software Update Notification popup messages.


4. Managing Your GoFlex Satellite™ Device Resetting Your GoFlex Satellite Device

4. Managing Your GoFlex Satellite™ Device

Once your GoFlex Satellite™ device has been set up, you may want to adjust its settings, upgrade its software (when available), create a password and more.

Here’s a list of what’s in this chapter. Click a link to jump to the information:

• "Resetting Your GoFlex Satellite Device"

• "Restarting Your GoFlex Satellite Device"

• "Shutting Down the GoFlex Satellite Device"

• "Restoring GoFlex Satellite to its Original Settings"

• "Updating GoFlex Satellite Software"

• "Disconnecting From the GoFlex Satellite Network"

• "Changing the Name of Your GoFlex Satellite Device"

• "Disconnecting From the GoFlex Satellite Network"

• "Deleting Content from Your GoFlex Satellite Device"

Resetting Your GoFlex Satellite DeviceIf your GoFlex Satellite device isn’t working as you expect it to, try resetting the device by pressing and holding the Power button for 15 seconds. This turns off the LEDs, and then shuts down and restarts the device.

Restarting Your GoFlex Satellite DeviceIf you experience minor problems with your GoFlex Satellite device, follow these steps to restart the device.

Note: Restarting your GoFlex Satellite device does not remove any user settings or delete content from the device.

To shut down and restart your GoFlex Satellite device

1. Make sure that no one is watching a video, viewing photos, listening to music, or working with any other file stored on the GoFlex Satellite device.

2. Open the GoFlex Media app or connect to your GoFlex Satellite device from a browser.

3. Select Settings, and then select Restart Satellite.


4. Managing Your GoFlex Satellite™ Device Shutting Down the GoFlex Satellite Device

Your GoFlex Satellite device safely shuts down and restarts. When it is fully powered on and broadcasting wirelessly, it appears in the list of wireless networks on your device. You will need to reconnect to your GoFlex Satellite device. See “Step 4: Connecting to Your GoFlex Satellite Network” on page 7.

Shutting Down the GoFlex Satellite DeviceTurning off the GoFlex Satellite device can be completed in one of two ways: by pressing the Power button or from the GoFlex Media Settings screen. When you turn off your GoFlex Satellite device, it stops broadcasting wirelessly.

To shut down the GoFlex Satellite device from the app or browser

1. From the GoFlex Media app or if you are using a browser, select Settings.

2. Select Shut Down Satellite.

Restoring GoFlex Satellite to its Original SettingsRestoring the GoFlex Satellite device returns it to its original factory defaults. All the files stored on your GoFlex Satellite device are retained—no files or folders are deleted—but all other settings, such as the your GoFlex Satellite device name and password, are removed. You may need to perform this task in the event that you forget your password. Pressing the factory default button on the bottom of the GoFlex Satellite device performs the same function.

To restore your GoFlex Satellite device

1. Make sure that no one is watching a video, viewing photos, listening to music, or working with any other file stored on your GoFlex Satellite device.


3. Select Restore All Settings.

Or

4. Using a paperclip, press and release the factory defaults button. The factory defaults button is located on the bottom of the GoFlex Satellite device.

The GoFlex Satellite device name is changed back to “GoFlex Satellite” and any password you may have set is erased. See “Changing the Name of Your GoFlex Satellite Device” on page 28 or “Setting a Password” on page 28 to reset these preferences.

You will need to reconnect to GoFlex Satellite. See “Step 4: Connecting to Your GoFlex Satellite Network” on page 7.


4. Managing Your GoFlex Satellite™ Device Updating GoFlex Satellite Software

Updating GoFlex Satellite SoftwareFrom time to time, new software is available for your GoFlex Satellite device. To check if new software is available, go to www.seagate.com/support/goflexsatellite. If new software is ready, it will be available from this site.

Once you download the software, follow these steps to update the GoFlex Satellite software.


2. Select Update Satellite Software.

3. Follow the instructions on the screen to update the software.

Changing the Name of Your GoFlex Satellite DeviceThe GoFlex Satellite device is named “GoFlex Satellite” by default. This is the network name that appears in the wireless network list when you choose to connect to the GoFlex Satellite device from your Wi-Fi device. This name is also know as the SSID (Service Set Identifier).

You can change this name if you prefer it to be named differently. Follow these steps to change the GoFlex Satellite name:


2. Select Change Satellite Name.

3. Type a new name and then click Next.

4. Type the name one more time to confirm the name change.

You will need to reconnect to your GoFlex Satellite device after the name has been changed.

Disconnecting From the GoFlex Satellite NetworkTo disconnect from the GoFlex Satellite network

1. Open your media device’s list of wireless networks.

2. Choose a wireless network other than GoFlex Satellite.

Setting a PasswordCreate a password if you want to restrict access to your GoFlex Satellite device. You may want to set a password if you’re in an environment where you don’t want others to connect to your GoFlex Satellite device. Setting a password turns WPA security on, which protects your wireless transmissions with your GoFlex Satellite device. To stop requiring a password after one has been created, select Turn Password Off and then enter the current password.


2. Select Turn Password On.



4. Managing Your GoFlex Satellite™ Device Changing the Language of the GoFlex Media™ app

3. Type your password and then click Next.

The password must be at least eight characters long and no more than 64 characters. All ASCII characters are acceptable. Most of these characters are available on your device’s keyboard.

4. Type the password one more time to confirm the change.

Changing the Language of the GoFlex Media™ appThe GoFlex Media app supports 12 different languages. You can change the language of the app from the Settings screen.

Note: This only changes the language of the GoFlex Media app; it has no effect on the language of the media device you are using.


2. Select Language from the bottom of the screen and then choose the language you want.

Disconnecting Your GoFlex Satellite Device From Your Computer

To avoid losing data or damaging your files, follow these instructions to safely remove your GoFlex Satellite device from your computer:

1. Make sure that no files on GoFlex Satellite are open or in the process of being saved or copied to the device.

2. Depending on the operating system you are using, safely eject the drive from your computer:

• For Mac OS, drag the GoFlex Satellite device icon from the desktop to the trash.

• For Windows, click the Safely Remove Hardware icon. Windows operating systems list the drive as a USB Mass Storage Device.

3. Wait for the lights on the USB 3.0 adapter to turn off.

4. Once the lights turn off, you can safely remove your GoFlex Satellite device from your computer.

Deleting Content from Your GoFlex Satellite DeviceTo delete content from your GoFlex Satellite device, connect your device to your computer using the USB 3.0 adapter and cable. Browse the driver’s folders, and then delete files.


5. An Overview of Your GoFlex Satellite Device Understanding the Components of Your GoFlex Satellite Device

5. An Overview of Your GoFlex Satellite Device

This chapter provides an overview of your GoFlex Satellite device (powering on the device, charging, understanding the LED lights, etc.).

Understanding the Components of Your GoFlex Satellite Device

This section identifies the the different parts that make up your GoFlex Satellite device and provides information to help you keep your device charged and ready to stream your media library to your viewing/listening device.

The following diagram shows an illustration of your GoFlex Satellite device.

• Power button: Press to turn on the GoFlex Satellite device. Press again to turn off.

• Wi-Fi LED: Indicates the GoFlex Satellite device’s wireless broadcasting state.

• Green blink: GoFlex Satellite device is starting up.

• Green solid: GoFlex Satellite device is Wi-Fi ready.

• Blue blink: GoFlex Satellite device is broadcasting.

• Power LED:

• Green solid: Fully charged.

• Amber: Charging.

Figure 3: GoFlex Satellite Device

Wi-Fi LED Power LED

DC Power ConnectorUSM SATA Connector

Power Button



• Red: Battery is low; requires a charge. See “Charging the Battery” on page 26.

• USM™ (Universal Storage Module) SATA Connector: Connects your GoFlex Satellite device to the supplied USB 3.0 adapter/cable and to your computer.

• DC Power Connector: Connects your GoFlex Satellite device to the USB to the DC power cable.

• Factory Defaults button: (This button is located on the bottom of your GoFlex Satellite device.) Press and release this button to reset your GoFlex Satellite device to its original factory settings. No data is lost during this process.For more information, see “Restoring GoFlex Satellite to its Original Settings” on page 27.

The following diagram shows the USM SATA connector and USB cable connected to the GoFlex Satellite device.

The USB 3.0 adapter activity lights illuminate when your GoFlex Satellite device is connected to your computer with the detachable USB 3.0 cable.

Note: When you connect your GoFlex Satellite device to your computer, wireless is automatically disabled.

• Adapter cable activity lights:

• White steady: Your GoFlex Satellite drive is connected to your computer and ready for use.

• White blink: Activity.

• No lights: Your GoFlex Satellite drive is safe to remove from your computer, is not connected or the lights have been disabled using the application.

Figure 4: USB 3.0 Adapter Activity Lights

Activity Lights



Charging the BatteryThe GoFlex Satellite device uses a rechargeable lithium-ion battery. A fully charged battery provides up to five hours of continuous streaming. However, the battery will lose its charge faster when playing higher resolution video. When the device is in standby mode, the battery retains its charge for up to 25 hours. Your GoFlex Satellite device enters standby mode after five minutes of inactivity.

When the power LED turns red, your GoFlex Satellite device has about 15-20 minutes of battery life and should be charged soon. The fastest way to charge the battery is to connect the GoFlex Satellite device to a power outlet using the included USB to DC power cable and the USB wall adapter. If you’re travelling, you can also use the USB to DC power cable together with the USB car charger. It takes about four hours to charge the battery.

Note: For safety purposes, the drive stops charging after four hours.

Your GoFlex Satellite device also charges when it is connected to a computer, but at a slower rate.

The lithium-ion battery inside your GoFlex Satellite device is not user-replaceable. The lifespan of rechargeable batteries can be affected by the number of charge cycles. See www.seagate.com/support/goflexsatellite for information about recycling and proper disposal.

Figure 5: Charging GoFlex Satellite



6. Troubleshooting Common Problems and Solutions

6. TroubleshootingThe GoFlex Satellite™ device is a plug and play device. However, in certain situations, the setup process and product usage may require extra attention. Below is a list of troubleshooting tips to assist you should you have any problems during setup.

Common Problems and SolutionsThis section provides suggestions for solving common problems.

It takes awhile for my files to appear in the GoFlex Media app or Web browserThe GoFlex Satellite device performs a one-time scan of any content you copy to the drive. This scanning process may take a little time if you copy a large amount of data.

If you recently copied content to the GoFlex Satellite drive and you don’t see your files: “Pull up” the screen or click Check for latest content to refresh the files within the GoFlex Media™ app, or click the refresh button to update the page you are viewing from a browser.

Can’t connect wirelessly to the GoFlex Satellite Device• Make sure the GoFlex Satellite device is disconnected from your computer, powered on

and that the Wi-Fi LED is a steady green or blinking blue. Steady green indicates the device is ready to be connected; blinking blue indicates the device is broadcasting.

Tip: The GoFlex Satellite device does not broadcast while connected to a computer.

• Make sure to select GoFlex Satellite from your device’s wireless network list. If you leave the GoFlex Satellite device’s wireless range, your device will disconnect from the GoFlex Satellite wireless signal. The wireless range is close to 150 feet. Any obstructions, such as walls between your device and GoFlex Satellite, may affect the strength of the signal. You will have to rejoin the network in this case.

• If you know that the GoFlex Satellite device is broadcasting, but you can’t connect to it, there may be too many devices connected to GoFlex Satellite. You can connect three or more devices to your GoFlex Satellite device at one time.

• Make sure the GoFlex Satellite device is powered on. If GoFlex Satellite is powered off, it stops broadcasting and the wireless connection from your device is lost. To reconnect, select “GoFlex Satellite” from your device’s wireless network list.

• If you are attempting to stream using a browser, make sure that your device’s wireless connection is enabled. Go to any URL to be redirected to the GoFlex Satellite main page. You can also type www.goflexsatellite.com in the browser’s address bar to connect to your GoFlex Satellite network.

• Click the Refresh button on your browser.


6. Troubleshooting Common Problems and Solutions

A song, video or other file won’t play• Make sure that your device supports the file format.

You can copy any file to the GoFlex Satellite drive, however, the device to which you stream your media files will only play or view the formats it supports. Your GoFlex Satellite device does not transcode (convert) the files you copy to the drive. See your device’s specifications for a complete list of supported file types.

If you want to convert video files to different formats so they can be played on your device, you’ll need to transcode the files before copying them to the drive.

I just copied a video file purchased from iTunes® to the GoFlex Satellite device but it won’t play

Videos purchased from iTunes are DRM (Digital Rights Management) protected. To play these videos, you must sync your iPad/iPhone/iPod touch with your iTunes account for the new files to play from your GoFlex Satellite device.

When you choose to play an iTunes purchased video in the GoFlex Media app it will be played from the Safari browser.

I mistakenly reformatted the drive for my Mac• The GoFlex Satellite device is designed to work with both Windows and Mac operating

systems. However, you must install the Seagate GoFlex software (MacInstaller.dmg) to enable file copying from a Mac. If you reformatted the drive by mistake, first return the drive to its original NTFS format and then download the Seagate GoFlex software from www.seagate.com/support/goflexsatellite.

• If you are using Time Machine®, do not allow the program to use the GoFlex Satellite drive for backup. Time Machine will attempt to reformat the GoFlex Satellite drive.

I can’t connect to GoFlex Satellite from my smartphoneMake sure you have selected “GoFlex Satellite” from your wireless network list. For more information, see “Connecting to the GoFlex Satellite Network from a Smartphone” on page 9.

My computer won’t connect to GoFlex SatelliteMake sure to enable your wireless settings and select “GoFlex Satellite” from your wireless network list. For more information, see “Connecting to the GoFlex Satellite Network from a Computer or Browser” on page 9.

The GoFlex Satellite device seems to shut down by itselfYour GoFlex Satellite device includes a power-save feature, which means that it enters a standby state after 5 minutes of inactivity. Your GoFlex Satellite device automatically returns to active mode whenever someone attempts to access the device.



6. Troubleshooting Finding More Help

I know the GoFlex Satellite device is broadcasting, but I can’t connect to itThree or more wireless-enabled devices can stream from the GoFlex Satellite device at one time.To see how many devices are currently connected to the GoFlex Satellite device, open the GoFlex media app and tap the Connected icon.

The GoFlex Satellite device beeps when I plug it in to my computerYour GoFlex Satellite device is low on battery power. Connect your GoFlex Satellite device to a power outlet using the included USB to DC power cable and the USB wall adapter to charge the device.

Album cover art appears in my photo slideshowsYour GoFlex Satellite device includes pictures that are larger than 50 kilobytes in its collection of photos, so album cover art larger than this will appear in photo slideshows. To prevent album cover art from appearing in slideshows, make sure that album cover art is smaller than 50 kilobytes.

Finding More HelpIf you haven’t found answers to your questions, go to www.seagate.com/support/goflexsatellite and review:

• How-to videos

• Firmware updates (when available)

• Software updates (when available)

• FAQs

In addition to the information provided in this guide, you can view a video located on your GoFlex Satellite device for an overview of setting up and using your new GoFlex Satellite device. To view the video, connect the GoFlex Satellite device to your computer and locate the video titled “Getting Started.”

