Image // Menindee Hospital

Glossary and Index

250 Annual Report 2010 // 2011 – Volume One NSW Health

NSW Health Annual Report 2010 // 2011 – Volume One 251

Glossary of Terms and Index

Glossary of Terms 252

Index 253

252 Annual Report 2010 // 2011 – Volume One NSW Health

Glossary of Terms

Bed Days

The total number of bed days of all admitted patients accommodated during the reporting period. It is taken from the count of the number of inpatients at midnight (approximately) each day. Details for Same Day patients are also recorded as Occupied Bed Days where one Occupied Bed Day is counted for each Same Day patient.

Bed Occupancy Rate

The percentage of available beds which have been occupied over the year. It is a measure of the intensity of the use of hospital resources by inpatients.

Clinical Governance

A term to describe a systematic approach to maintaining and improving the quality of patient care within a health system.

Comorbidity

The presence of one or more disorders (or diseases) in addition to a primary disease or disorder.

eMR – Electronic Medical Record

An online record which tracks and details a patient’s care during the time spent in hospital. It is a single database where patient details are entered once and then become accessible to all treating clinicians, with authorised access, anywhere in the hospital.

Enrolled Nurses

Enrolled Nurses work with Registered Nurses to provide patients with basic nursing care.

Episode Funding

Finding the costs of caring for patients at each different phase of their episode of illness, based on cost of expected workload and available funds.

Funded / Available beds

A suitably located and equipped bed or cot where the necessary financial and human resources are provided for admitted patient care.

Healthcare Associated Infections

An infection a patient acquires while in a healthcare setting receiving treatment for other conditions.

Hospitalist

A medical practitioner whose primary focus is to enhance care for patients in a cross speciality mode throughout the patient’s healthcare experience. The hospitalist specialises in facilitating and co-ordinating the care and care systems for patients. They work in wards, emergency departments (ED), outpatient departments and community settings.

Medical Assessment Unit

A designated hospital ward specifically staffed and designed to receive medical inpatients for assessment, care and treatment for a designated period. Patients can be referred directly to the MAU by-passing the emergency department.

Non-Specialist Doctors

A doctor without postgraduate medical qualifications who receives a government salary for the delivery of non-specialist healthcare services in a public hospital to public patients.

Nurse Practitioner

A registered nurse educated and authorised to function autonomously and collaboratively in an advanced and extended clinical role. The role includes assessment and management of clients using nursing knowledge and skills and may include but is not limited to, the direct referral of patients to other health care professionals, prescribing medications and ordering diagnostic investigations.

Triage

An essential function of emergency departments where many patients may present at the same time. Triage aims to ensure that patients are treated in order of their clinical priority and that their treatment is timely.

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AAboriginal Allied Health Cadetship

Program 73Aboriginal health Aboriginal Health Services 115 Centre for Aboriginal Health 25 NGO funding for 153–154, 160Aboriginal Maternal and Infant Health

Service (AMIHS) 40Aboriginal Mental Health Worker

Training Program 72Aboriginal workforce 72–73, see also

equal employment opportunity as proportion of total staff 77–78 Nursing and Midwifery 73abuse, see child abuse; domestic and

family violenceaccountability in NSW health system 13accounting policies 100–107accounts accounts age analysis 150 certificationofaccounts89acquiredbraininjury49activity levels 37, see also hospital

activity levelsMental Health Act s 108: 218ActsAdministered196acute and non-acute inpatient care

utilisation, Mental Health Act s 108: 218–220

admission performance, emergency departments 52–53

adolescents, see youth healthaffiliatedhealthorganisations132aged care, see older peopleAgency for Clinical Innovation 20,

239–240AIDS, NGO funding for 154–156alcohol use, performance indicators 42alternative birthing, NGO funding for

156Ambulance Service of NSW 14, 231–235 clinicalgovernance19 off stretcher time 50–51 staff numbers 186ambulatory contacts, mental health

patients 56, 220amortisation109annual reports data sources for mental health report

224

health networks 230antenatal care performance indicators for 45–46 prenatal reporting guidelines 41appropriations 114Area Health Services, see Local Health

Networksasset management 151–152assets 136 contingent assets and liabilities

132–134 financialassetsatfairvalue119 net assets from equity transfers 145 non-current assets (or disposal

groups) held for sale parent consolidated 120

restricted assets 124Assisted Reproductive Technology Act

2007 62–63Audit Committee 15audits 15–16, 21, 87–88, 172Australian Capital Territory, interstate

patientflows133–134Australian Childhood Immunisation

Register 44authority deposits 140authority in NSW health system 13available beds, see beds available

Bbabies, see low birth weight babiesBabineau, Julie 247beddays,defined252bedoccupancyrate,defined252beds available increases 86 Mental Health Act s 108: 218–220 public hospital activity levels 216benefits,acceptancebytheCrownEntity

ofemployeebenefits114Between the Flags program 4, 57birth, see childbirthbirth weight, low, see low birth weight

babiesBirthrate Plus tool 74bloodstream infections Clostridiumdifficile infections 67–68 ICU central line associated

bloodstream (CLAB) infections 66

Staphylococcus aureus bloodstream infections 67

borrowings 125Boyages, Steven 244budgeting consolidated budget review 135–137 performance against budget

allocation 83–84bullying and harassment 185Bureau of Health Information 240–244Business Development 27Business Management, Finance and 27

CCallan Park Hospital, transfer of to

Leichhardt Council 146Calvary Mater Hospital, Newcastle

Private/Public Partnership (PPP) 128–129

Cancer Institute (NSW) 13cannabinoids 62Capacity Building Infrastructure Grants

Program 166capital works 151–152, see also Health

Infrastructure Board commitments for expenditure

127–131carers Carers Recognition Act 201049 NGO funding for support for 157carrying amounts, fair value compared to

145casemix, see episode fundingcash139 cash and cash equivalents 117cashflows137 reconciliation of 134 statementof94Centralised Applications for Postgraduate

Student Midwives (CAPSM) 74Centre for Aboriginal Health 25CentreforEpidemiologyandResearch

25Centre for Health Advancement 25Centre for Health Protection 25Centre for Oral Health Strategy 25certificationofaccounts89changesinequity,statementof91–92

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Chant, Kerry 24 performance statement 181checklists, NSW Health Procedure Safety

Checklist 58ChiefExecutiveYearinReview,see also

Director-General AgencyforClinicalInnovation239 Ambulance Service of NSW 231 Bureau of Health Information 240–241 ClinicalEducationandTrainingInstitute

(CETI)244 ClinicalExcellenceCommission(CEC)

245–246 Health Support Services 237 Justice Health 247ChiefHealthOfficer24 Co-ordination and Policy Unit 25child abuse 48 Keep Them Safereforms49Child Wellbeing Units (CWUs) 41childbirth, see also low birth weight babies antenatal visits and 45–46 NGO funding for 156children, see Sydney Children’s Hospitals

Network (Randwick and Westmead); youth health

chronic disease Connecting Care program 47–48 NGO funding for 160claims, see also insurance claim by lessee of certain property

– SSWAHS 133 claims on managed fund 132ClinicalEducationandTrainingInstitute

(CETI)244–245ClinicalExcellenceCommission(CEC)20,

245–247clinical governance 18–20, 252, see also

Agency for Clinical Innovation principles and practice 18 responsibilities 18–20clinical pharmacy model 60Clinical Risk Review Committee 18Clinical Safety, Quality and Governance

Branch 26 regulation 61clinical staff 75–76 clinical staff ratios 185Clostridiumdifficileinfections67–68Co-ordination and Policy Unit 25Code of Conduct 11Commitment to Service 11

commitments for expenditure 127–131community based services financialreport86 mental health patients 55–56 NGO funding for 157community participation, Primary Health and

Community Partnerships Branch 23–24

comorbidity 252complaint management 16compliancewithfinancialdirectives95computer and IT equipment recycling 208Connecting Care program 47–48consolidatedfinancialstatements85 conditions on contributions 113consultants, use of 167consumer participation 12contacts, see ambulatory contactscontingent assets and liabilities 132–134 related to commitments for expenditure

128contributions 112 conditions on 113corporate charter 10–12corporate governance principles and practices 15 statutory framework 13–17Corporate Governance and Risk Management

Branch 28counselling services, review of 40Crawshaw, Karen 27–28 performance statement 180–181creditcardcertifications153creditrisks139creditor performance 84cross-agency risk assessment, domestic and

family violence 40CrownEntity,acceptanceofemployee

benefitsby114

Ddata sources for mental health report 224death rates 35, see also infant mortalitydeath review process 60DemandandPerformanceEvaluation26–27Dementia Services Framework 2010 – 2015

49dental health, NGO funding for 160

Department of Health, see also Statewide and Selected Specialty Services (SSS)

about us 8 clinicalgovernanceresponsibilities18–19 Director-General, see Director-General functionalareas21–29 humanresources178–179 organisationchart29 reporting entity 100 service groups, see service groups staff, see workforce statewide responsibilities 8 statutory framework 13–17 strategicplanning9 structure and responsibilities 21–28depreciationandamortisation109Deputy Director-Generals Chant, Kerry 24 Crawshaw, Karen 27–28 Matthews, Richard 22 performancestatements179–181 Smyth, Tim 26development, see research and developmentDirector-General 13, 21 performancestatement179 YearinReview2–4DirectorsofClinicalGovernanceForum19disability, achievements and events in

48–49Disability Action Plan198disclosure of information, see Government

Information(PublicAccess)Act2009disease, see chronic disease; infectious

diseasesdisposal of assets 113 non current assets 120districts, see Local Health Networksdoctors, see medical workforcedomestic and family violence, cross-agency

risk assessment 40drug and alcohol services, NGO funding for

158Drug and Alcohol Traineeship Program,

Aboriginal 72

Ee-Health NSW 238early readmission, mental health patients

55–56

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education, see learning and development; scholarships

EEOgroups,see equal employment opportunity

eHealth and ICT Strategy 27, 63elderly, see older peopleelectronic medical records (eMR) 252 FirstNet review 63emergency departments admission performance 52–53 EDAccesswebsite63 mental health patients 54–55 re-presentations 65 triage times 51–52 workforce planning 71EmergencyServices115employees, see human resources;

workforceemploymentscreening191eMR, see electronic medical recordsenergy management 208enrolled nurses 252EpidemiologyandResearch,Centrefor25epilepsy,StatewideComplexEpilepsy

Service(SCES)23,50episode funding 252equalemploymentopportunity190–191 trendsinrepresentation191 trendsindistribution191EqualEmploymentOpportunity

ManagementPlan190equipment recycling 208equity,changesin,statementof91–92equity transfers, net assets from 145ESRU,employmentscreening191EssentialsofCare program 4 NursingandMidwiferyOffice59establishment of Ministry of Health 146ethical behaviour 16ExecutiveandMinisterialServicesBranch

21expenditure, see funding and expenditure

Ffair value 145falls,preventing39 performance indicators 45FamilyReferralServices(FRS)49family violence, see child abuse; domestic

and family violence

Finance and Business Management 27financecosts110Finance, Risk and Performance

Management Committee 15financialassistance11financialreport79–146 2010-11 and forward years 86 financialinstruments137–145 notestoandformingpartoffinancial

statements 100–146 statementoffinancialposition93 summaryofcompliancewithfinancial

directives95financing,non-cash134FirstNet review 63Foley, Mary 13, 21 performancestatement179 YearinReview2–4Forensic Mental Health Network 247, 248forensic services 48, see also Long Bay

Forensic and Prison Hospitals Private/Public Partnership

forward years 86freedom of information report, see

Government Information (Public Access)Act2009

front line staff 75–76fulltimeequivalent(FTE)staff186functionalareas21–29funded beds 252funding and expenditure 36, 147–173 commitments for expenditure 127–131 funding strategies 24 three-year comparison of expenditure

173 trust funds 132funding grants 161–165 Capacity Building Infrastructure Grants

Program 166 non-government organisations

154–160Future Directions for Health in NSW –

Towards 20259

Ggain/(loss) on disposal 113Garling Inquiry (Acute Care Services), see

Between the Flags programGates, David, performance statement

181–182

general creditors > 45 days 84General Practice NSW, Keep Them Safe

reforms49general practitioners, Procedural Training

Program 71GIPA Act, see Government Information

(PublicAccess)Act2009Goal 1: Keep People Healthy 38–46Goal 2: Provide the Health Care that

People Need 47–56Goal 3: Deliver High Quality Services

57–68Goal 4: Manage Health Services Well

69–78Goals statement 10goods and services, sale of 110–111governance5–29,see also clinical

governance; corporate governance eHICT framework 63Government Information (Public Access)

Act2009(GIPAAct)198 Ambulance Service of NSW 232–235 Bureau of Health Information 241–244 ClinicalEducationandTrainingInstitute

(CETI)245 ClinicalExcellenceCommission(CEC)

247 HealthInfrastructureOffice236 Health Support Services 238 Justice Health 248Graduate Health Management Program

(GHMP) 71grants and contributions 112 and subsidies 110

HHAIprogram19,57–58 infectioncontroldata59harassment, bullying and 185Health Administration Corporation 13,

231–238Health Advancement, Centre for 25Health and Hospitals Fund 23health budgets, see budgetinghealth care 8 clinical governance 18 Goal 1: Keep People Healthy 38–46 Goal 2: Provide the Health Care that

People Need 47–56

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Goal 3: Deliver High Quality Services 57–68

Goal 4: Manage Health Services Well 69–78

Health Care Advisory Council (HCAC) 12health expenditure, see funding and

expenditureHealth Infrastructure Board 14, 235–236healthliability169Health Networks 14, 230, see also Local

Health Networks; Specialty Health Networks

annual reports 230Health Priority Taskforces 12Health Procedure Safety Checklist 58health professionals, numbers of 75, 187health promotion Goal 1: Keep People Healthy 38–46 NGO funding for 158Health Protection, Centre for 25health reform 2–3Health Services 227–248 Goal 4: Manage Health Services Well

69–78 Performance Improvement 26 staff numbers 186healthstatistics209–226health status, comparative performance

34–37Health Support Services 14, 237–238 staff numbers 186health system affiliatedhealthorganisations132 monitoring performance 16Health System Quality Performance and

Innovation 26–27Health System Support Division 27–28health workforce, see human resources;

workforceHealthcare Assistant Initiative/AINs 71Healthcare Associated Infections (HAI)

program19,57–58 HAIdefined252 infectioncontroldata59HealthShare NSW 238hearing loss, Statewide Infant Screening

Hearing(SWISH)39High-Risk Medicines policy 58home visits 41HonoraryMedicalOfficers,indemnitycover

169–170hospital activity levels

private hospital 217 public hospital 36–37, 214–216hospitalisations for fall injuries 45hospitalists 252hospitals, see private hospitals; psychiatric

hospital activity levels; public hospitalsHour-Glass investment trusts 144Hughes, Clifford 245–246humanresources(HR)178–179,see also

equal employment opportunity; workforce

acceptancebytheCrownEntityofemployeebenefits114

employee related expenses 108 employmentscreening191 initiatives 185 sick leave 76

IICT equipment recycling 208ICT strategy 27, 63ICU Central Line Associated Bloodstream

(CLAB) infections 66–68immunisation38–39 performance indicators 44–45Incident Information Management System

(IIMS)59–60income,statementsof90indemnitycover169–170independent audit reports 87–88, see also

auditsIndigenous people, see Aboriginal health;

Aboriginal workforceindustrial relations policies and practices

178, see also workplace relations matters

infant mortality 35infectious diseases, see also Healthcare

Associated Infections (HAI) program Clostridiumdifficile infections 67–68 ICU Central Line Associated Bloodstream

(CLAB) infections 66 notificationsinNSW212–213 Staphylococcus aureus bloodstream

infections 67information access, see Government

Information(PublicAccess)Act2009Information and Communications Technology

(ICT) equipment recycling 208

ICT strategy 27, 63infrastructure 14, see also Health

Infrastructure BoardCapacity Building Infrastructure Grants

Program 166injuries preventingfalls39,45 workplace injuries 77inpatients admission performance 52–53 Inpatient Hospital Services 115 Inpatient Service Planning 23, 50 mental health inpatient care utilisation

218–220inquiries 2insurance168–169 property 170intangible assets 122–124intellectual disability 48Inter-Government and Funding Strategies 24interest rate risks 141–142intern training 70Internal Audit Branch 21internal audits 15–16, 172interstatepatientflows,AustralianCapital

Territory 133–134inventories 118investments 111, 134invoices in dispute, Royal Flying Doctor

Service 134

JJoint Investigation Response Team (JIRT) 48Justice Health 247–248 clinicalgovernance19

KKeep Them Safereforms49keyfinancialindicators85key initiatives 86

Llaws, see legislationleadership 28learninganddevelopment178–179

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lease commitments, see commitments for expenditure

leave, sick 76Legal and Legislative Services 28legalmatters134,169legislation, see also names of Acts Legal and Legislative Services 28 legislativechanges196 subordinatelegislation197Leichhardt Council, transfer of Callan Park

Hospital to 146letter to the Minister vliabilities 136 acceptancebytheCrownEntityof114 contingent 132–134 maturity analysis of 141–142 other 126liability169life expectancy at birth 34–35liquidity risk 140–144Local Health Networks 14, 230 annual reports 230 clinicalgovernance19 infectiousdiseasenotifications

212–213 private hospital activity levels 217 public hospital activity levels 36–37,

214–216 Sustainability Action Plans 208Long Bay Forensic and Prison Hospitals

Private/PublicPartnership129–130,133

losses on disposal 113low birth weight babies 46

Mmarket risk 142Mater Hospital Private/Public Partnership

(PPP ) 132maternity care 48Matthews, Richard 22 performancestatement179maturityanalysisoffinancialliabilities

141–142medical assessment units 252medical records commitment to service 11 FirstNet review 63medical research 3 financialreport86

medical workforce, see workforcemedicationmanagement19 clinical pharmacy model 60 High-Risk Medicines policy 58 standardised charts 58Mental Health and Drug and Alcohol

Office(MHDAO)22mental health patients ambulatory contacts 56 in emergency departments 54–55 post-discharge period 55–56 readmissions 55–56, 65–66mental health services 3 Aboriginal Mental Health Worker

Training Program 72 admission performance 53 financialreport86 Mental Health Act s 108: 218–225 NGOfundingfor158–159 private hospitals 224–225public hospitals 221–223Mental Health Services (service group) 116metropolitan NSW local health networks

230midwifery, see Nursing and MidwiferyMinister Assisting the Minister for Health

(Cancer) 13Minister Assisting the Minister for Health

(Mental Health) 13Minister for Health 13Ministry of Health, establishment of 21, 146monitoring health system performance 16,

see also performance indicatorsmonitoringpatientsafety59–63,see also

safe patient caremortality, see death rates; infant mortality;

life expectancy at birthMulticultural Policies and Services Program

202–206Multipurpose Services (MPS) 23, 50

NNationalAustralianBuiltEnvironment

RatingSystem(NABERS)208National Health and Hospitals Network

TransitionOffice24nationalhealthreform2,69 eHealth agenda 63National Inpatient Medication Chart 58national partnerships for improving public

hospitalservices69–70

national performance indicators 60, see also performance indicators

net assets from equity transfers 145net cost of services 135–137 reconciliationofcashflowsfrom

operating activities to 134A New Direction for NSW Health, see State

Health PlanNGO organisations funded 154–160non-cashfinancingandinvestingactivities

134non-current assets held for sale 120non-government organisations funded

154–160non-specialist doctors 252nosocomial infections, see HAI programnotificationsofinfectiousdiseasesinNSW

212–213NSW 2021: A Plan to Make NSW Number

One9NSW Department of Health, see

Department of HealthNSW General Practitioner Procedural

Training Program 71NSW Health Care Advisory Council (HCAC)

12NSW Health Procedure Safety Checklist

58NSW Health Reform 2–3NSW Health Services, see Health ServicesNSW Health Workforce, see workforceNSW Minister for Health, see Minister for

HealthNSW National Health and Hospitals

NetworkTransitionOffice24NSW Treasury Managed Fund 170–171 claims on managed fund 132 TMF Award winners 185NSWWomen’sHealthPlan2009–2011

48NSWYouthHealthPolicy2011–2016 48NursingandMidwifery28,59 Aboriginal workforce 73 numbers of nurses 86 nurse practitioners 252 workforce 73–74Nursing Re-connect 73

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Oobesity 38 performance indicators 43observation charts 58occupationalhealthandsafety188–190,

see also workers’ compensation initiatives 185off stretcher time 50–51OfficeoftheDirector-General21older people 36 preventingfalls39,45Open Disclosure 58operating consultants 167operatingexpenses108–109 reconciliationofcashflowsfrom134Opioid Treatment Program 61oral health, NGO funding for 160Oral Health Strategy, Centre for 25Orange and Associated Health Services

Private/Public Partnership 130–131, 133

orders(legislation)196organisationchart29organisational culture 3O’Shannessy, Leanne, performance statement

183Our Code of Conduct 11Our Commitment to Service 11Our Vision, Values, Goals and Principles 10Outpatient Services 115overseas visits by staff 187–188overweight and obesity 38 performance indicators 43Owens, Annie, performance statement

182–183

Ppartnerships, improving public hospital

services69–70patient experience 68, see also clinical

governance; safe patient carePatient Safety and Clinical Quality Program

18–19patient transfers admission performance 52–53 off stretcher time 50–51payables 125performance 31–78 against budget allocation 83–84

performance indicators 16, 37 DemandandPerformanceEvaluation

Branch 26–27 Goal 1: Keep People Healthy 42–46 Goal 2: Provide the Health Care that

People Need 50–56 Goal 3: Deliver High Quality Services

64–68 Goal 4: Manage Health Services Well

74–78 national performance indicators 60 relating to Mental Health Act s 108:

218–219 SeniorExecutiveperformancestatements

179–183pharmacy, see clinical pharmacy model;

medication managementplanned surgery, Ready for Care Patients

Waiting 53–54Poisons and Therapeutic Goods Act 61–62policy directives for complaint management

16Population Health Services 24–25, 116post balance date events 146post-discharge period, mental health patients

55–56prenatal care antenatal visits 45–46 reporting guidelines 41preventative health financialreport86 Ministerial taskforce on 3preventinginjury39 preventingfalls39,45price risks, Hour-Glass investment trusts 144Primary and Community Based Services 115Primary Health and Community Partnerships

Branch 23–24Principles statement 10prisons, Long Bay Forensic and Prison

Hospitals Private/Public Partnership 129–130,133

Privacy Management Plan 207Private Health Facilities Act 2007 62private hospitals activity levels 217 mental health 224–225procedures NSW General Practitioner Procedural

Training Program 71 Procedure Safety Checklist 58procurement cards 153

Productivity Places and Strategic Skills Programs 72

professional staff 75property, plant and equipment consolidated 121–122 insurance of 170 parent 120 reconciliation 121–122provisions 126psychiatric hospital activity levels 221–223,

see also mental health servicespublic health 2Public Health Act 2010197public hospital activity levels 214–216 changes to tables 224 mental health 221–223public hospitals, national partnerships

69–70public interest considerations, see

Government Information (Public Access)Act2009

publicpatientindemnitycover169–170public/private partnerships Calvary Mater Hospital, Newcastle

128–129 Long Bay Forensic and Prison Hospitals

129–130,133 Mater Hospital 132 Orange and Associated Health Services

130–131, 133 Royal North Shore Hospital 131, 133

Qquality health care 57–58, see also clinical

governance Monitoring Patient Safety and Quality

59–63

Rre-presentations, emergency departments

65readmissions mental health patients 55–56, 65–66 unplanned/unexpected 64–65receivables 117–118 tradedebtors139–140reconciliationofcashflows134records, see medical records

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recycling computers and IT equipment 208

Regional Preferential Recruitment 2010-11 70

Regional Priority Round, Health and Hospitals Fund 23

registered health professionals, numbers of 187

regulation, Clinical Safety, Quality and Governance Branch 61

regulations(subordinatelegislation)197regulatoryreports193–208RehabilitationandExtendedCareServices

116reporting entity 100reproductive technologies 62–63research and development 3 Capacity Building Infrastructure Grants

Program 166 financialreport86responsibilities of NSW Health 21–28restricted assets 124result for the year (budget review) 136revenues 112 investment revenue 111Review of NSW Health Counselling

Services 40Rillstone, Mike 237risk drinking, performance indicators 42riskmanagementactivities16,168–169,

171, see also insurance Corporate Governance and Risk

Management Branch 28 internal audit and risk management

attestation 172Risk Management and Audit Committee

15Roach, John, performance statement 182Royal Flying Doctor Service, invoices in

dispute 134Royal North Shore Hospital Private/ Public

Partnership 131, 133rural and remote areas Local Health Networks 230 NGO funding for rural doctors services

160 rural connectivity 64 Rural Health Minor Works Program

(RHMWP)23,69–70 Rural Preferential Recruitment (RPR)

Scheme 70 Telehealth Network 23, 64

Ssafe patient care, see also patient

experience Monitoring Patient Safety and Quality

59–63 NSW Health Procedure Safety Checklist

58 supervision for safety 60Safety Alert Broadcasting System (SABS)

60–61sale of assets, see disposal of assetssale of goods and services 110–111scholarships179schools,VETin72screeningofemployees191SeniorExecutive numberofSESpositions187 performancestatements179–183 SeniorExecutiveAdvisoryBoard15Senior Management Board 14Service Commitment 11service delivery, see also treatment

services, Goal 3: Deliver High Quality Services 57–68

service groups 115–116 servicegroupstatements96–99service provision, Goal 2: Provide the

Health Care that People Need 47–56

services, sale of 110–111sexual assault, forensic and medical issues

48sick leave 76significantaccountingpolicies100–107smoking 38 performance indicators 42Smyth, Tim 26 performance statement 180Special Commission of Inquiry 4Specialty Health Networks 14, 230 annual reports 230specialty services, Statewide and Selected

Specialty Services 22, 50staff, see human resources; workforcestandardised charts (observation and

medication) 58standards of service 11Staphylococcus aureus infections 57–58,

67StateHealthPlan9statementofcashflows94

statementofchangesinequity91statementofcomprehensiveincome90statementoffinancialposition93 fair value recognised in 145Statewide and Selected Specialty Services

(SSS) 22, 50StatewideComplexEpilepsyService(SCES)

23, 50StatewideEyesightPreschoolerScreening

(StEPS)program40Statewide Infant Screening Hearing

(SWISH)39Statewide Services Development Branch

22statistics,health209–226statutory framework 13–17Statutory Health Corporations 14,

239–248strategic asset management 151–152Strategic Development Division 22–24strategicplanning9Strategic Procurement and Business

Development 27structure of NSW Health 21–28Sub-acute Inpatient Activity Model (SiAM

2010) 23, 50subordinatelegislation197subsidies 110supervision for safety 60surgery, Ready for Care Patients Waiting

53–54Sustainability Action Plans in LHNs 208Sustaining NSW Families program 41Sydney Children’s Hospitals Network

(Randwick and Westmead), clinical governance19

Sydney South West AHS, claim by lessee of certain property 133

TTake the Lead strategy (Nursing and

MidwiferyOffice)59taskforces, see Health Priority TaskforcesTCorp Hour-Glass Investment Facilities

144Teaching and Research 116teenagers, see youth healthTelehealth system rural NSW 23, 64

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StatewideComplexEpilepsyService23,50tenancies,NABERSratingsfor208three-year comparison of expenditure 173TMF Award winners 185Towards Normal Birth policy 48tradedebtors139–140training, see learning and development;

scholarshipsTransitionOffice24Treasury Managed Fund 170–171 claims on 132TMF Award winners 185treatment services, see also service delivery commitment to service 11 patient experience following treatment

68triage 252 triage times in emergency departments

51–52trust funds 132

Uunclaimed monies 135Universal Health Home Visiting 41unplanned/unexpected readmissions 64–65

VValue statement 10VETinSchools72videoconferencing, see Telehealth systemVision statement 10VisitingMedicalOfficers(VMOs),indemnity

cover169–170voluntary services 135

WWaste Reduction and Purchasing Policy

(WRAPP) 208Watson, Diane 240–241Watt,Hunter239Ways of Working (WOW) Project 73websites,EDAccessWebsite63Willis, Mike 231women’s health 48workers’compensation168,189–190 Workers Compensation Hindsight

Adjustment 132workforce71–72,175–192,see also equal

employment opportunity; human resources

Aboriginal workforce 72–73, 77–78 clinical staff 70–71, 75–76 fulltimeequivalent(FTE)staff186 non casual staff separation rate 74–75 nurses and midwives 73–74, 86 overseas visits by staff 187–188 professional staff 75 staff numbers 186 staff retention 73 staff turnover 74–75 workforce planning in emergency

departments 71Workforce Development and Leadership 28workplace culture 3workplace injuries 77Workplace Relations and Management

Branch 28workplace relations matters 183–185, see

also industrial relations policies and practices

YYearinReview ChiefExecutives231,237,239–241,

244–247 Director-General 2–4youth health 48

The NSW Health Annual Report 2010–11 was edited,

co-ordinated, designed and produced by the Media

and Communications Branch, NSW Ministry of Health.

For further information contact Communications

Manager Peter Harvey.

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