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Lt Col David A. Gettman, USAFR, BSCAssociate Chief, Pharmacy ServicesPatrick Air Force Base, Florida
Global Pharmacy Operations In the Military
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Air Force Medical Service (AFMS) Missions
SHA
PER
ESPON
D
PREPARE
VIGIL
AN
CE R
EAC
H
POWER
Peacetime Engagement & Crisis Response Deterrence & Contingency Operations
War Winning Operations
5
THE BUSINESS OF THE AFMS
• Medical Readiness• Provide optimal operational support to three major
functional areas
• War Winning Operations• Humanitarian & Civic Assistance• Disaster Response
• Peacetime Healthcare• Provide quality healthcare to our beneficiaries in a
fiscally-sound manner
• Ensure and improve health and fitness of our beneficiaries by Building Healthy Communities
6
What is the Air Force Medical Service (AFMS)?
• $5.3B COST TO DoD
• $3.1B BUDGET AUTHORITY
• 2,300,000+ ELIGIBLE BENEFICIARIES
• 5,000+ CIVIL SERVICE EMPLOYEES
• 12,000+ OFFICERS
• 22,000+ ENLISTED
• 5 ACADEMIC MEDICAL CENTERS
• 53 CONTINENTAL US CLINICS / HOSPITALS
• 18 OVERSEAS CLINICS / HOSPITALS
Notable Benchmark:
General Motors Corporation Health Plan
1.25 million beneficiaries at $3.9 Billion (FY 2000)
Integrity – Service - Excellence
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PHARMACY: Patrick AFB
• Outpatient Clinic• 2 sites (main clinic and satellite building)
• Workload• 2600 new & refills daily
• Budget: $20,600,000 • Beneficiaries : ~ 50K• 3-lane Drive Thru• Point of Service
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PHARMACY: Patrick AFB
• 6 Pharmacists: 4 officers & 2 contractors• 36 Technicians• 19 military • 14 civilian contractors• 4 federal employees
• > 100 Red Cross Volunteers
MANPOWER
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MILITRY vs. CIVILIAN PHARMACY
SIMILARITIES• Profession of
Pharmacy• Staffing• Laws/Regulations/
Company Policies• Accountability• Licensure• Chain of Command• Drug Reps• Etc
DIFFERENCES• Exchange of Cash• Deployments
10
ROLES
• Pharmacist• Oversight• Clinicians
• Technician Dispensing• Tech check tech• Patient Counseling
• Red Cross Volunteers
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STAFFING
• AF Technician Training• ASHP accredited training programs
• 14 week didactic / 3 week clinical rotation
• Upgrade training immediately after graduation• 6- 12 months textbook base
• At 5 – 7 year point: additional training
• Competencies• Personnel Issues• Performance• Disciplinary
12
RISK MANAGEMENT & PREVENTION
• Technology• Automation
• Computers (screening, patient leaflets)• Provider order entry• Barcoding• Robotics
• Quality Improvement Program• Interventions• Trend analysis• Performance Metrics
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OVERSIGHT
• JCAHO• Federal• State• EPA• DEA• Air Force Inspector General• Secretary of Defense, Health Affairs• Congress
14
CHALLENGES & OPPORTUNITIES
BenefitReadinessBenefitReadiness
Interdependent vs Independent MissionsReadiness and Benefit Missions: Synergistic and Cost Effective
Finding the Right Balance
15
FISCAL ENVIRONMENT
“Go back to sleep, John. You’re just havin’ a nightmare… of course, we are still in hell.”
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CHALLENGES & OPPORTUNITIES
• Inflation• Formulary Additions: New & Expensive
Drugs• Less Discretionary Spending• Shrinking Funding Stream• Rapidly changing, costly technology• Pharmacoeconomics
FISCAL ENVIRONMENT
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What You Need to Tell the Boss Needs Versus Wants…
• Complete asset inventory• People• Equipment• Contracts• Leases
• Identify “baseline,” requirements; “One-times”• “Most dear – Least dear”
• Where do you need to be?• Where do you want to be?
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CHALLENGES & OPPORTUNIES
• Staffing• Morale• Competency• Retention/shortfalls
• Compliance• Evolving Practice of Medicine• Risk Management• Strategic Planning• Rising Expectations (deployments, patients, etc.)• Leadership