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Globbal Supplierr Qual
lity Maanual
Because eevery life haas a purpoose…
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Because eve
SCM–GSQM
Contents
Table of Am
. Introdu
. About M
. Respon
. Supplie
. Safety .
. Supplie
. New Su
. Genera
. Docume
0. Product
1. Process
2. Noncon
3. Change
4. Packag
5. Manage
6. Supplie
Appendix A
Appendix C
Appendix D
Appendix E
Appendix F
ery life has
mendments
ction .........
Mine Safety
nsibilities ..
er Code of
...................
er Quality M
upplier Qua
l Requirem
entation an
t Qualifica
s Control .
nforming P
es and/or D
ing, Labeli
ement of M
er Rating a
A: MSA New
C: Escalatio
D: Calculat
E: Abbrevia
F: MSA Con
a purpose
s .................
...................
y Applianc
...................
Conduct ..
...................
Manageme
alification a
ments .........
nd Record
tion ...........
...................
Product .....
Deviations
ing, Shipp
MSA-Owned
nd Monito
w Supplier
on Process
ions for Sc
ations, Ter
ntact List .
e…
....................
....................
ces (MSA) .
....................
....................
....................
ent System
and Appro
....................
s .................
....................
....................
....................
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ing, Delive
d/ Supplied
ring ............
r Qualificat
s Guidelin
corecard R
rms and De
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Rev. 1
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oval .............
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ery ...............
d Equipme
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tion Table .
es for Poo
Reporting ..
efinitions ..
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ent and To
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or Performa
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B
S
Because eve
SCM–GSQM
Revision Number
Revision 0
Revision 1
ery life has
Initial Re
ECO # 7Added ‘SRemoveMoved TModifiedModifiedModifiedUpdated
a purpose
D
elease of Ma
7000000431Safety’ sectied PPAP ApTable of Amed ‘MSA Prodd engineeringd work instrud outline num
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Table o
Description
anual
1 on. pendix. endments touction Part Ag marked pr
uction sectionmbering affe
Rev. 1
of Amendme
of Changes
o front of docApproval Prorints section.n. cted by chan
ents
s
cument. ocess’ Secti.
nges above.
ion
.
F
Pag
Date
March 27, 2
February 27,
ge 3 of 32
2013
, 2014
B
S
1
Because eve
SCM–GSQM
. Introd
1.1.
1.2.
ery life has
duction
Purpose
This Globasuppliers osystems aminimum qthe direct mprovided bMSA prod
Scope
1.2.1. Thpro
1.2.2. Thto asiz
a.
b.
c.
d.
e.
f.
a purpose
al Supplier Qof the minims a requiremquality requimanufacture
by the suppliucts.
is Manual apocessing, an
e requiremeall organizate, quantity,
Supply
Purcha
MSA P
Applica
MSA St
This do
e…
Quality Manuum expecta
ment of doingrements for
e of finished er directly, o
pplies to all snd related se
ents of this dtions doing bor product p
Agreement
se order (ex
urchase Ord
able MSA dra
tandard Sho
ocument.
Rev. 1
ual serves astions MSA hg business wall suppliersgoods, whe
or are purcha
suppliers proervices used
ocument arebusiness witprovided.
(if applicab
xcluding this
der Terms an
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s a communhas regardinwith MSA. Ts providing pether the proased from s
oviding MSA in the direct
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nd Condition
ecification;
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nication tool g suppliers’
This Manual products andoducts being ub-tier supp
A with matert manufactu
nd are intendrations, rega
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ns
Pag
to notify MSquality manestablishes
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rials, producre of finishe
ded to be apardless of the
ge 4 of 32
SA nagement
the s used in re use in
cts, d goods.
pplicable e type,
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2
Because eve
SCM–GSQM
. Abou 2.1.
2.2.
2.3.
2.4.
ery life has
t Mine Safe
Corporate Establishedevelopmeinfrastructusystems asituations.world in a petrochemproducts insystems, hprotection contractor based in CYork StockAsia and L
Our Missi
MSA's misfamilies, a
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Our visionwhen life iintegrity, cMSA stake
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ety Applianc
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Mine Safety Acture and suMSA produd materials tany's compre of industriey, constructiocontained br
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Appliances Cupply of safects integrateto protect usehensive lin
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3
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Our Quali
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rson at a timgulatory, andess of our Qs continuous
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5
Because eve
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4.3.
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lish nondiscSA product, dSA intellectua
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ppliers cations,
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ee to it n our own
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arkings and d be availab
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ipment (PPE
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noise levelscified in 29 Cnt. Where nonservation p
nd Evacuati
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rgency. The roles and re
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ge 8 of 32
ent, or are pment ent (PPE)
noise at or ions, action
spill, raining for ergency ould be
n. This re
sidered tection ency. All d with eets tes.
during
B
S
6
1D
Because eve
SCM–GSQM
. Supp
6.1.
6.2.
6.3.
6.4.
Definition obtain
ery life has
5.2.8. Erg
Anincinjunew
5.2.9. Ge
Hoelimshoshobe arerelaeffiStaand
lier Quality
MSA requthe producdocumentsQuality Ma
MSA prefeaccredited
If at any timinform MSChain Spefor alterna
Upon expithe expirat
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hould be in petal disorders
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B
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7
8
Because eve
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7.1.
7.2.
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8.2.
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onsibility to pe requiremen
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h America
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Sub-tier Su
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Rev. 1
e to obtain thentation and propriate revsion level, a
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in Specialistns regardingrequirementx F of this Ma
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B
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9
Because eve
SCM–GSQM
8.5.
8.6.
. Docu
9.1.
9.2.
ery life has
Warranty
For the coSupply Ag
Purchase
The suppliand Condi
mentation a
Documen
9.1.1. DoothDo
9.1.2. ThandtesutilMSare
9.1.3. MSmapersupconma
9.1.4. FoPu
Design Re
Where supavailable t
a purpose
and Cost R
nditions for greement and
Order Req
ier must adhitions plus a
and Record
nt Control
ocuments maher media. Tocumentation
e supplier isd/or specific
sting. If, in thlized, the suSA engineere incorporate
SA drawingsade availablermission is gpplied drawintained thereanufacture of
r additional drchase Orde
ecords
ppliers are reto MSA upon
e…
Recovery
warranty and the MSA P
uirements
here to all apny stated sp
ds
ay be providThe suppliern to prevent
s responsiblecations are ahe case thatpplier is resping drawingsed in the sup
, specificatioe to suppliergranted to pungs, specificein to othersf articles for
details, pleaer Terms and
esponsible fn request, ex
Rev. 1
d recovery oPurchase Or
pplicable Suppecial instruc
ed by MSA tr is responsibimproper us
e for ensurinavailable at tht supplier-intponsible for s and specifpplier’s intern
ons and elecrs in confidenublish, use, cations, and/s without theMSA.
ase refer to thd Conditions
for the desigxcept for cas
of costs, plearder Terms a
pply Agreemctions.
to the supplble for contrse, alteration
ng that the lahe point of mternal drawinensuring tha
fications, as nal documen
ctronic files ance and subreproduce, t/ or electron
e prior written
he applicabls.
gn of a produses of propr
ase refer to and Conditio
ments and P
ier in hard crolling and mn and/or loss
atest MSA enmanufacturengs and speat the requirindicated onntation.
are the propbject to the fotransmit or d
nic files or ann consent of
le Supply Ag
uct, records ietary design
Page
any applicaons.
urchase Ord
copy, electromaintaining Ms.
ngineering de, inspectioncifications a
rements of thn the purcha
perty of MSAollowing: Nodisclose anyny informatiof MSA excep
greement an
must be mans and/or pr
e 12 of 32
ble
der Terms
nic, or MSA
drawings , and
are he latest ase order,
A and are o MSA-
on pt for the
nd MSA
de rocesses.
B
S
Because eve
SCM–GSQM
9.3.
9.4.
9.5.
ery life has
Record R
Suppliers records foDocumentAmerica mspecified twith reque
Quality Pl
9.4.1. Pro
a.
b.
c.
d.
Lot Trace
9.5.1. Train M
9.5.2. If ntrathama
9.5.3. MSacc
a purpose
etention
providing prr a minimumtation. Supp
must retain qthrough the Mested records
lanning
oduct Chara
The supthat woquality
At a mimust beplannin
MSA Nkey proAppend
If you hconsideChain Sof this M
ability
aceability syMSA Docum
not detailed iceability to t
at could be aay be non-co
SA requires tcording to th
e…
roduct or serm of seven (7pliers providiuality recordMSA Docums within two
acteristics
pplier is respould affect prplanning an
nimum, the e identified i
ng for the pro
orth Americaoduct characdix B of this
have questioered key proSpecialist (oManual for a
stems in plamentation.
in MSA Docthe point whaffected, inclonforming.
that usage ohe First In - F
Rev. 1
rvice to a No7) years, unlng product o
ds for a minimentation. T
(2) business
ponsible for roduct qualitd quality con
key characten the contro
oduct or serv
a uses symbcteristics thatManual.
ons regardingoduct characr MSA Buye
alternate con
ace at the su
umentation, ich enables uding adjace
of raw materFirst Out (FIF
orth Americaess otherwisor service tomum of ten
The suppliers days of the
identifying aty, and for imntrols.
eristics idenol plan, travevice.
bols in drawt affect prod
g what producteristics, pleer, where apntact informa
upplier must
at a minimuthe supplierent lots, if it
rials and shipFO) principle
a MSA facilityse specified
o regions out(10) years, must be able initial requ
any key procmplementing
tified on theeler, or other
ings and speduct quality. T
uct characteease contactplicable) or
ation.
meet requir
um, the suppr to identify ahas been di
pping of proe.
Page
y must retain through thetside of Nortunless otherle to provide
uest.
cess charactg the necess
MSA Documr means of q
ecifications tThese are s
eristics are t your MSA Srefer to App
ements as s
plier must haadditional maiscovered th
duct be mad
e 13 of 32
n quality e MSA th rwise
e MSA
teristics ary
mentation uality
to identify shown in
Supply endix F
specified
ave aterial at stocks
de
B
S
10
1
Because eve
SCM–GSQM
9.6.
0. Produ
10.1.
10.2.
1. Proce
11.1.
T
ery life has
Inspection
9.6.1. Thagaassapp
9.6.2. Foapp
uct Qualific
First Artic
10.1.1. FoFir
10.1.2. Duandmu
10.1.3. FABuacc
MSA Prod
A supplier required forequiring Mupon notifi
ess Control
Error-proo
The supplierError-proofin
a purpose
n
e supplier mainst MSA Dsembly requplicable.
r additional dplicable Sup
ation
cle Inspectio
r initial produst Article Ins
ring an FAI,d specificatio
ust be provid
AI forms can yer, where acepted.
duction Par
will be notifor the producMSA written ication to the
ofing
r should useng devices s
e…
must inspect Documentatiouirements, ae
details regarpply Agreem
on
uction runs, spection (FA
all notes, don must be
ded where ap
be obtainedapplicable) o
t Approval
fied by MSA ct to be suppapproval. T
e supplier of
e error-proofishould be co
Rev. 1
the suppliedon requiremesthetical ap
rding inspecent and MSA
revisions, aAI) must be p
imensions, ainspected anpplicable.
d through an or Quality rep
Process (P
if the MSA Pplied. The Mhe requiremf the need fo
ing devices ontrolled to e
d products, wments, at a mppearance a
ction and rejeA Purchase
and after a twprovided by t
and featuresnd verified p
MSA Supplpresentative
PAP)
Production PMSA PPAP i
ments of the Por the PPAP
as a form ofensure devic
when applicaminimum, incand product r
ection, pleasOrder Term
wo (2) year lthe supplier
s of the applprior to the fi
ly Chain Spee. Equivalent
Part Approvais a formal pPPAP will besubmission
f process coces are valid
Page
able, prior tocluding functreliability, wh
se refer to thms and Cond
apse in prod.
icable MSA rst delivery.
ecialist (or Mt forms will b
al Process (part submittae provided b.
ontrol, whereated periodi
e 14 of 32
o delivery ional, here
he ditions.
duction, a
drawings Data
MSA be
PPAP) is al by MSA
e possible. cally.
B
S
12
Because eve
SCM–GSQM
11.2.
11.3.
11.4.
2. Nonc
12.1.
ery life has
Work Inst
MSA prefequality. That the app
Measuring
11.3.1. Thto M
11.3.2. All in aMethaTe
11.3.3. Ththacal
Control of
The suppliused in deproduct an
onforming
General
12.1.1. Maseginte
12.1.2. Th(orma
a purpose
tructions
ers that the she instructioropriate wor
g and Testi
e supplier mMSA are ava
equipment ua calibrationeasurement at calibrationchnology (N
e suppler shat equipmentlibration.
f Software
ier must havesign, manufnd/or service
Product
aterial that dogregated at ermingling w
e supplier mr MSA Buyeray have been
e…
supplier docons should brk stations.
ng Equipme
must ensure tailable at all
used for the program wiStandards.
n methods beNIST).
hould have at that was us
ve a processfacture, inspes supplied t
oes not meethe supplier
with conform
must immediar, where appn shipped to
Rev. 1
uments worke kept curre
ent
that all requ times durin
evaluation ath calibratioFor supplier
e traceable t
a process in sed to qualif
s in place to pection, test to MSA.
et specified rlocation to ping material
ately notify tplicable) if it o an MSA fac
k instructionent and the la
ired means g production
and qualifican traceable rs located into National I
place for thefy product ha
verify, validaacceptance
requirementprevent its in or product.
he responsiis discoverecility.
ns for procesatest revisio
for testing thn.
ation of prodto specific N
n the United nstitute of S
e action to bas been foun
ate, and conor calibratio
s should be nadvertent u
ble MSA Sued that nonco
Page
sses affectinn must be a
he products
duct must beNational States, MSA
Standards an
be taken in thnd to be out
ntrol softwareon associate
identified anuse, shipmen
upply Chain Sonforming m
e 15 of 32
g product vailable
supplied
e included
A prefers nd
he case of
e that is ed with
nd nt or
Specialist material
B
S
Because eve
SCM–GSQM
12.2.
ery life has
12.1.3. Thowpropro
12.1.4. FoMS
Corrective
12.2.1. Suinsnot
12.2.2. Upcauthaan thereprooresChwohou
12.2.3. MSbe
a purpose
e supplier mwn stocks andoduct or beaobably defec
r additional dSA Purchase
e Action
pplied noncospection, withtify the supp
pon receipt ouse of the prat the proble
8D investigae MSA Supppresentativeot cause andsponse musthain Specialiorking days. urs.
SA can proviaccepted.
e…
must, in cased those of Mr the respec
ctive product
details, pleae Order Term
onforming phin the prod
plier of any n
of a notificatioroblem, as wm solving pration is requly Chain Spe. Regardlesd corrective at be processst (or MSA BContainmen
ide an 8D te
Rev. 1
e of a defectiMSA at the suctive costs. Tts are alread
ase refer to thms and Cond
roduct may uction proceonconformin
on of a prodwell as solverocess be douired. The secialist (or M
ss of the metactions deta
sed in full, coBuyer, wherent responses
emplate upon
ve delivery oupplier’s expThe supplierdy within MS
he applicablditions.
be identifiedess, or potenng material.
duct issue, the it quickly anocumented iupplier will b
MSA Buyer, thod used to
ailed in the noncluded ane applicable
s must be pr
n request. S
or suspectedpense and sr must clarify
SA or in ship
le Supply Ag
d during MSAntially after s
he supplier mnd permanein an 8D repbe notified owhere appli
o investigateotification, thd forwarded
e) responsiblrovided withi
Supplier gene
Page
d defect, chesort the defecy if other defment to MSA
greement an
A incoming shipment. M
must analyzently. MSA p
port. In somef this requirecable) or Qu
e and documhe supplier’s
d to the MSAle within ten n twenty-fou
erated 8D re
e 16 of 32
eck its ctive fective or A.
nd the
MSA will
e the prefers e cases, ement by uality
ment the s
A Supply (10)
ur (24)
eports will
B
S
13
Because eve
SCM–GSQM
3. Chan
13.1.
13.2.
ery life has
ges and/or
Supplier-I
13.1.1. Ansub
13.1.2. Anpropro
13.1.3. Rewhinfo
MSA Engi
13.2.1. If Mproeffebusper
13.2.2. Foall
13.2.3. Chfroas
a purpose
Deviations
Initiated Ch
y deviation fbmitted to M
y modificatioocessing conoduction.
equests can here applicabormation.
ineering Dr
MSA notifiesocesses, delects of the imsiness days rformance, c
r any and alaspects of t
hanges mustm MSA. All agreed upo
e…
hanges and/
from the reqMSA for writte
ons to raw mnditions mus
be made thrble) or refer
awing or Sp
the supplieivered partsmplementatiregarding th
capability, de
l MSA Enginhe quality pl
t be incorporproduct shipn with MSA.
Rev. 1
/or Deviatio
uirements oen approval
material typest be submitt
rough your Mto Appendix
pecification
r of a producs, data sheeton and infor
he effects ofelivery, and
neering chanlanning to re
rated in a timpped must b.
ons
of the MSA Dprior to imp
e and/or comted to MSA f
MSA Supply x F of this Ma
n Change
ct change(ets, drawingsrm MSA immf the modificprice.
nges, the sueflect the new
mely mannere clearly ma
Documentatilementation
mposition, sufor written a
Chain Specanual for alte
.g., material), the suppli
mediately in ation on the
pplier is resw change.
r in accordanarked in an a
Page
on must be .
b-tier supplipprovals prio
cialist (or MSernate conta
s, manufacter will evaluwriting withi production
ponsible for
nce with instappropriate m
e 17 of 32
er, or or to
SA Buyer, act
uring ate n ten (10) process,
updating
tructions manner
B
S
14
Because eve
SCM–GSQM
13.3.
13.4.
4. Packa
14.1.
ery life has
Engineeri
13.3.1. MSmoexp
13.3.2. Thma
a.
b.
c.
1.1.2. If thspetheSpinfoalte
Implemen
The suppliand/or ma
aging, Labe
Packaging
14.1.1. All conand
14.1.2. Paappslip
a purpose
ing Marked
SA Engineerodification topedite manu
e marked prarked print is
Specific
Specific
Specific
he supplier recification foe supplier shecialist (or Mormation on ernate conta
nting Chang
ier must havnufacturing
eling, Shipp
g
products muntamination d regulations
cking slips mplicable validp.
e…
Prints
ring Marked released dr
ufacture of p
rint will indicas valid:
c quantity of
c time frame
c Purchase O
receives an or which the hould immedMSA Buyer,
the documeact informatio
ges
ve a processchanges, wh
ping, Deliver
ust be approof goods. Ps.
must be attad MSA Purc
Rev. 1
Prints are ofrawings or sroduct prior
ate one of th
f pieces that
e; and/or
Order Numb
MSA Purchasupplier curiately contacwhere appli
entation, or ron.
s in place forhether initiat
ry
opriately pacPackaging m
ched to the hase Order
ften, but notpecificationsto drawing/s
he following
can be prod
ber.
ase Order srrently has act the approcable) for clrefer to Appe
r the control ted by the su
ckaged to prmust meet all
carton externumber(s) M
t always, uses for special specification
criteria to re
duced; and/o
pecifying ana valid Enginopriate MSA arification ofendix F of th
and trackingupplier or by
rotect from dl applicable
rior in shippiMUST be wr
Page
ed to conveymaterial job
n release.
elate how lon
or
n MSA drawineering Mark
Supply Chaf any conflic
his Manual fo
g of engineey MSA.
damage and/shipping law
ng enveloperitten on the
e 18 of 32
y bs or to
ng the
ng or ked Print, ain ting or
ering
/or ws, codes,
es. The packing
B
S
Because eve
SCM–GSQM
14.2.
14.3.
14.4.
14.5.
14.6.
ery life has
Special H
Packagingspecial ha
Labeling
14.3.1. Thspe(orthaexp
14.3.2. Eaquareq
Shelf-Life
For produccure date, MSA. A motherwise
Supplied
14.5.1. Foto, prorec
14.5.2. CeusethewriMa
Internatio
Internationby law, or
a purpose
andling
g and transpndling (e.g.
e label of theecified in MSr MSA Buyerat all productpiration date
ch shipmentantity, lot nuquirements a
e
cts that havethe expiratioinimum of 9permitted by
Raw Materi
r raw materithe followin
ovided with tceived as it a
ertifications med in the mae MSA Docuitten approvaanual for mo
onal Materia
nal Material Sat MSA’s re
e…
ortations cocold storage
e products mSA Documenr, where appts can be un
es, when app
t must be maumber, MSA as specified
e a limited shon date and0% shelf lifey MSA in wr
ial
al supplied dg: plastic pethe shipmenappears on t
may be requanufacture ofmentation. Ial by MSA. Rre details.
al Data Shee
Safety Data quest.
Rev. 1
nsiderationse, etc.).
must be carrntation or in plicable). At nambiguouslplicable, mus
arked with thsite name, aby MSA Doc
helf life, the any require
e must be reriting.
directly to Mellets, fabric, t containing the purchase
ired for raw f MSA produn all cases,
Refer to Sec
et
Sheets (MS
s should be m
ried out accowriting by tha minimum,y identified. st be clearly
he appropriaaddress, grocumentation
lot number, ed storage remaining upo
MSA, (examp paint, and cthe materia
e order.
materials nouct. These rmaterial sub
ction 12: Cha
SDS) must b
made for an
ording to MShe MSA Sup, all deliverie Manufactu
y shown on t
ate MSA paross weight, an, as applica
date of manequirementson receipt at
ples include, carbon), a c
al type, lot nu
ot shipped drequirementbstitutions aanges and/o
be supplied t
Page
y products r
SA's requirempply Chain Ses must be laring dates athe package
rt number(s)and any othe
able.
nufacture ans must be prot MSA, unles
but are not certification mumber and q
directly to MSs will be spere prohibited
or Deviations
to MSA as re
e 19 of 32
requiring
ments as Specialist abeled so nd label.
), er
nd /or ovided to ss
limited must be quantity
SA but ecified in d without s of this
equired
B
S
15
Because eve
SCM–GSQM
14.7.
14.8.
5. Mana
15.1.
ery life has
Certificati
14.7.1. WhCoreq
14.7.2. Fawit
14.7.3. In sdevScdet
On-Time D
14.8.1. DePu
14.8.2. Thdelto M15
14.8.3. In oday
gement of M
General R
15.1.1. ThPuitem
15.1.2. Thmo
15.1.3. Thdes
15.1.4. Thpro
15.1.5. Thow
a purpose
ion Docume
hen requiredonformance (quired.
ilure to provthheld until p
some regionviation to theorecard, if atails.
Delivery
elivery must brchase Orde
e evaluationlivery schedMSA. For m.5: Scorecar
order to be cys prior to or
MSA-Owned
Requiremen
e supplier mrchase Ordems were sup
e supplier modifications t
e supplier mstruction of M
e supplier moperty within
e supplier iswned/supplie
e…
entation
d by MSA Do(C of C), Ce
ide proper cproper certifi
ns, failure to e requiremepplicable. R
be in accorder, and MSA
n of “parts onules. The gore details ord of this Ma
considered or three (3) da
d/ Supplied
nts
must use MSers only andpplied.
must obtain wo MSA-owne
must obtain wMSA-supplie
must report an seventy-two
s responsibled gages, eq
Rev. 1
ocumentatiortificate of A
certification acation has b
provide the nts and will
Refer to Sect
dance with thA’s Purchase
n time” is a moal is 100%
on how MSAanual.
on-time, a shays after the
d Equipmen
A-owned/su for only tho
written approed/supplied
written approed gages, te
all cases of loo (72) hours
e for the propuipment, an
n, the supplAnalysis (C o
as required mbeen receive
proper certiaffect the Qtion 15.5: Sc
he applicablee Order Term
measure of t on-time del
A measures
hipment muse purchase o
t and Toolin
upplied gageose MSA Pur
oval from MSgages, equi
oval from MSest equipmen
oss, damages of such cas
per storage,nd/or tooling.
ier must proof A), Certific
may result ined.
ification is couality portioncorecard of t
e Supply Agms and Cond
the supplier’ivery with evdelivery, ple
st be receiveorder schedu
ng
es, equipmenrchase Orde
SA prior to mipment, or to
SA before thnt, or tooling
e or destructse being ide
, calibration,.
Page
ovide a Certifcate of Test,
n payment b
onsidered asn of the Supthis Manual
greement, thditions.
s ability to mvery shipme
ease refer to
ed at MSA thuled delivery
nt, or toolingers for which
making any ooling.
he disposal og.
tion of MSA’ntified.
etc. of the M
e 20 of 32
ficate of etc. as
being
s a pplier
for more
e MSA
meet our ent made Section
hree (3) y date.
g on MSA h the
or
’s
MSA-
B
S
16
Because eve
SCM–GSQM
15.2.
6. Supp
16.1.
16.2.
ery life has
Tracking
15.2.1. All per“Prsuc
15.2.2. Thappfaccon
15.2.3. Thtoojobapp
lier Rating a
Right of A
MSA resertier supplieproduct pufacilities re
Approved
16.2.1. MSTh(Purep
16.2.2. ApappAp
16.2.3. PreaccsupSo
a purpose
MSA-ownedrmanent, legroperty of MSch identificat
e supplier mplicable) bef
cilities or to ontact informa
e supplier moling. The lisb number. Tplicable. In
and Monito
Access
rves the righer’s facilitiesurchased by elated to MS
d and Prefer
SA maintainsese lists areurchasing) tepresentatives
proved suppproved priorproval of thi
eferred suppceptable levppliers are thurcing repre
e…
d/supplied ggible identificSA” and thetion.
must contact fore the tranother supplieation.
must maintainst must be tr
The list mustsome region
oring
ht to conducts to verify the
MSA. All mSA-purchase
rred Supplie
s both an Ape reviewed peams with ins.
pliers are thor to the imples Manual.
pliers are supels of qualityhose recomm
esentatives f
Rev. 1
ages, equipcation which MSA tool a
the MSA Susfer of gage
ers. Refer to
n a list of all raceable baccontain refe
ns, this list w
t audits and/e quality of w
materials, recd product ar
er Lists
pproved superiodically b
nput from MS
ose that are ementation o
ppliers that hy, delivery, cmended to Mfor awarding
pment, or tooh states the osset numbe
upply Chain es, test equipo Appendix F
MSA ownedck to the MSerence to thewill be reque
/or inspectiowork, recordcords, routerre subject to
plier List andby MSA SourSA Quality a
approved inof, Section 6
have been acost, and cusMSA Supply new busine
oling must beownership dr, unless siz
Specialist (opment or tooF of this Man
d/supplied gSA tooling pue MSA tool asted on a ro
ons at the sus, and produrs, inspectio
o review by M
d a Preferrercing and Su
and Manufac
n accordance6: New Supp
assessed forstomer serv
y Chain (Purcess.
Page
e identified wesignation a
ze or use pro
or MSA Buyeoling among nual for alter
gages, equipurchase ordeasset numbeoutine basis.
upplier’s anduct related ton and testing
MSA.
d supplier Lupply Chaincturing
e with, or haplier Qualifica
r having histice. Preferrechasing) and
e 21 of 32
with as ohibits
er, where supplier
rnate
pment or er and/or er, where
/or sub-o the g
ist.
ave been ation and
torically ed d
B
S
Because eve
SCM–GSQM
16.3.
16.4.
16.5.
ery life has
Periodic E
Suppliers Survey conecessary
Escalation
Failure to nonconforMSA, coulBased on Manufactuat any time
Scorecard
16.5.1. Ca
a.
b.
16.5.2. Re
SuChRedisalte
a purpose
Evaluations
are subject tmpletion, su
y by MSA.
n Process
meet the reqming materild result in ththe history w
uring represee. The gene
d
alculations
A selecfollowinSuppliereceiveare sho A scorepassing
equest for S
ppliers may hain Specialiepresentativespute the scoernate conta
e…
s
to periodic eupplier score
quirements oal, lack of rehe trigger of with any supentatives, theeral escalatio
ct number ofng Key Perfoers being moe a quarterly own in Appe
e of 80 or abg score.
Scorecard C
appeal theirst (or MSA Be. Only appeore will be coact informatio
Rev. 1
evaluation. Tecard perform
of this Globaesponsivenethe escalati
pplier and thee escalationon process i
f suppliers arormance Indonitored usinreport of thendix D.
bove for each
Correction
r scorecard vBuyer, whereeals containonsidered. Ron.
This may incmance revie
al Supplier Qess, or other ion process e discretion n process cais as detailed
re measuredicators (KPI
ng this methoeir scoring.
h KPI, as we
values by coe applicable
ning quantifiaRefer to App
clude on-siteews, or other
Quality Manufactors deemup to and inof MSA Qua
an be acceled in Append
d quarterly a): Quality, Dod will be noThe details
ell as overall
ontacting thee) or a MSA able and verpendix F of t
Page
e audits, reqr means as d
ual, shipmenmed signific
ncluding re-sality, Sourcinrated or dec
dix C.
according to Delivery, andotified by MSof these cal
l, is conside
eir MSA SupSourcing rifiable data this Manual
e 22 of 32
uest for deemed
nt of cant by sourcing. ng, and celerated
the Price.
SA and culations
red a
pply
to for
B
S
To
Su
G(D
O
* Mre
Because eve
SCM–GSQM
ools and Req
upplier Surv
Reviewed
This surve
statements
Chain (Pu
General SuppDunn and Bra
Reviewed
representa
On-site Qualit
Must score
out any au
If a supplie
corrective a
performed.
to 80%.
In special c
passing sc
the approv
If the supplieManagement Sequired but th
ery life has
quired Resu
vey
by MSA Qua
ey also reques
s, etc. for revi
rchasing), an
plier Market Rradstreet Rep
by MSA Supp
ative and deem
ty Manageme
e greater than
dit finding(s) w
er scores LES
action and a f
. Follow-up au
circumstance
core on the au
val is elevated
r does NOT hSystem (QMSe supplier qu
a purpose
Appendix ARefer to Se
lts
ality (not used
sts supplier q
iew by MSA Q
d Manufactur
Review port, Trade A
ply Chain (Pu
med acceptab
ent System (
n or equal to 8
within the tim
SS than 80%,
follow-up on-s
udit score mu
s, if a supplie
udit, but neces
d to MSA uppe
have a valid, cS) audit is reqality certificat
e…
A: MSA Newection 7 of th
for final supp
uality certifica
Quality, Sourc
ring
Associates, S
urchasing) and
ble
(QMS) Audit
80% for audit
me frame requ
the supplier m
site audit may
ust be greater
er is unable to
ssary for MSA
er manageme
current IS090uired. If the ste(s) must be
Rev. 1
w Supplier Qhis Manual fo
plier approval
ates, financial
cing, Supply
Supply Chain
d/or Sourcing
AND close-
ired.
must complet
y be
r than or equa
o obtain a
A business,
ent for review
001:2008 certsupplier has a
obtained and
Qualificatioor additional
See nex
Level I
l)
l Require
n Specialist’s
g As need
te
al
w.
Require
ification (or ea valid QMS cd retained in t
on Table l details.
Classificatioxt table for des
level
III Leve
ed Requ
s Guides, etc
ded As ne
ed Condit
quivalent), ancertification, athe MSA supp
Page
on Level scriptions of el.
el II Lev
uired Opti
c.)
eded N
tional* N
n On-site Quan on-site audplier file.
e 23 of 32
each
vel 1
ional
N/A
N/A
ality dit is not
B
S
C
S
C
S
C
S
Because eve
SCM–GSQM
Classification
upplier provid
Sole sourc
MSA Engi
The suppl
MSA owns
Highly crit
The suppl
following:
treatment
peening, e
Classification
upplier provid
Multiple s
supplier);
Medium c
Quality);
Supplier d
Classification
upplier provid
Multiple s
supplier);
Low critic
Agency a
MSA Eng
Supplier d
Customer
ery life has
Appen
n: Level III
des any mate
ce (i.e., the su
ineering desig
ier will ship fi
s the Intellect
tical to functio
ier or its sub-
Chemical Pro
and brazing)
etc.).
n: Level II
des any mate
sources availa
criticality to fu
does not mee
n: Level I
des any mate
sources availa
cality to functio
pproval not re
gineering did n
does not mee
r-appointed s
a purpose
ndix A: MSA
Refer to Se
rial or service
upplier owns
gned or contr
nished goods
tual Property
on/design (as
-tier supplier w
ocessing, Coa
, Non-conven
rial or service
able (i.e. no IP
nction/design
et any criteria
rial or service
able (i.e. no IP
onality of sub
equired if com
not design or
et any criteria
ource.
e…
A New Supp
ection 7 of th
e that meets A
the Intellectu
ibuted to the
s directly to an
of any of the
designated b
will perform a
atings, Weldin
ntional Machin
e that meets t
P protection o
n of sub-syste
for Level III.
e that meets t
P protection o
-system/prod
mponent is ch
contribute to
for Level II or
Rev. 1
plier Qualific
his Manual fo
ANY ONE of t
al Property fo
design of the
n MSA distrib
purchased pr
by MSA Engin
ny special pro
ng, Soldering
ning and Surf
he following c
on the produc
em/product (a
he following c
on the produc
duct (as desig
hanged;
the design of
r Level III;
cation Tabl
or additional
the following
or the design
e product(s);
bution center;
roduct design
neering or Qu
ocesses. Spe
, Thermal Pro
face Enhance
criteria:
ct and/or proce
as designated
criteria:
ct and/or proc
gnated by MSA
f the product;
le (Continue
l details.
criteria:
and/or proces
n and/or proce
uality);
ecial processe
ocessing (inc
ement (Chem
ess by either
by MSA Eng
ess by either
A Engineerin
;
Page
ed)
ssing);
ess;
es include the
luding heat
ical milling, s
MSA or the
gineering or M
MSA or the
g or Quality);
e 24 of 32
e
hot
MSA
B
S
S
s
Because eve
SCM–GSQM
Symbol
+
A
B
C In
<no symbol>
ery life has
R
Type
Critical
Major A
Major B
100% nspection
Minor
a purpose
Appendix BRefer to Sec
A characterlikely to resuCharacterisdestructive
A charactereffectiveneseffectivenes
A characterthe effectiveeffectivenes
This indicato100% inspe
A characterof the item festablished the item
e…
B: MSA Claction 9.4 of th
istic in whichult in a condstic MUST Be).
istic, other thss of the itemss is not read
istic other theness of the ss is detecta
or can be coected.
istic in whichfor its intendstandards b
Rev. 1
assification his Manual f
De
h judgment aition immedi
BE 100% ins
han critical, m for its intendily detectab
han Critical oitem for its ible to the us
ombined with
h a defect thed purpose
but has little
of Charactefor additiona
escription
and experieniately dangespected (un
in which a dnded purposble to the us
or Major A inintended purser.
h any symbo
hat is not likeor in which bearing on t
eristics al details.
nce indicateerous to life anless verific
defect may rese and the reer.
n which a derpose and th
ol. Character
ely to reducea defect is athe effective
Page
that a defecand health. cation is
educe the educed
fect may redhe reduced
ristic MUST
e the effectiva departure fe use or oper
e 25 of 32
ct is
duce
BE
veness from ration of
B
S
Because eve
SCM–GSQM
Possible Re
Quality sco
supplier pe
A recurring
The supplie
A nonconfo
The supplie
Possible Rea
Quality sco
Nonconformproduction
The supplie
The supplie
Potential Ac Conference Cneeded) to dis
Removal fromANSI/ASQZ1.back to dock-t
Site Visit: MS
Written Plan:supplier’s com
ery life has
Append
R
easons for Es
ore < 80%; and
erformance reg
g issue is identi
er does not rea
ormance is foun
er provides an
asons for Esca
ore < 70%; and
ming product cbecomes irreg
er continually d
er provides fail
ctions at this
Call: MSA will sscuss issues, a
m Dock-To-Sto.4 will be used.to-stock, if app
SA representati
MSA may reqmmitment to ma
a purpose
dix C: Escal
Refer to Sect
(N
scalation:
/or
resses significa
fied; and/or
act appropriate
nd within the w
incomplete or
alation:
d/or
continues to begular; and/or
does not react
s to provide a c
s Level:
schedule and cactions to be ta
ock (if applica When 3 to 5 clicable.
ives may visit t
uest that the suake improveme
e…
lation Proce
tion 16.4 of t
Lormal Sup
L
antly or continu
ly to direct con
work cell on the
late PPAP (if a
found at incom
in a timely man
complete PPAP
contact the supaken and timing
able): Normal inconsecutive lots
the supplier site
upplier provideents
Rev. 1
ess Guideli
this Manual
EVEL 3 pplier Intera
EVEL 2
uously over a 3
tact or request
e floor or if prod
applicable).
ming inspection
nner to direct c
P submission a
pplier via confeg.
nspection will bs (based on iss
e or request tha
e a detailed, tim
nes for Poo
for additiona
ractions)
3 month period
ts for corrective
duction become
n, within the wo
contact or reque
after second re
rence call with
be implementesue) are consid
at representati
me-bound, writt
or Performa
al details.
; and/or
e action (10 da
es irregular; an
ork cell on the f
ests for correct
equest (15 days
a cross-functio
d. ISO standardered accepted
ves from the s
ten action plan
Page
ance
ays); and/or
nd/or
floor or if
tive action; and
s).
onal team (as
rd for inspectiod, the product w
upplier visit MS
as evidence o
e 26 of 32
d/or
n will go
SA.
f the
B
S
Because eve
SCM–GSQM
Ap
Potential Ac Supplier Sumpreventative Probation: Spoor quality, expects the sthe supplier. Controlled Scontrolled. Thproducts will shows a stab Re-source Bgauges along Contact Sup
Potential A Removal froplaced on Nequarter and t
Increased Inbe used for aaccepted, the
MRB with chChain team t
Site Visit anvisit MSA. MS
Supplier Dev
Quality sc
The suppl
Issue solu
ery life has
ppendix C: E
R
ctions at this L
mmit (Executiactions to MSA
Supplier is put onon-conformin
supplier to sort
Shipping – 100he supplier mube identified a
ble process will
Business: MSAg with specific c
pplier ISO Reg
Actions at thi
om Preferred Sew Business Hothe entirety of t
ncoming Inspea double sample product will g
hargeback: Opto determine if
d/or Audit: MSSA may also co
velopment Pro
core < 60%; and
ier issue cause
ution continuou
a purpose
Escalation
Refer to Sect
Level:
ive Review): SA management
on probation fong product and
product. If the
0% Inspectionst identify specs “certified”. Re remove the su
A to develop cocapital equipm
gistrar, if feasib
is Level:
Supplier List: Sold. No new buhe subsequent
ection: Doubleing plan with a
go back to norm
pen material rethis cost is to b
SA representatonduct an on-s
oject
d/or
es MSA Custom
sly slips or cha
e…
Process Gu
tion 16.4 of t
L
Supplier managt regarding pro
or thirty days andelivery may bsituation requi
n Internal or Thcific personnel eports must beupplier from Co
ontingency planent and suppo
ble in extreme c
Supplier will beusiness will be t quarter.
e inspection wilan AQL of 2.5. Wmal inspection.
eview board to be charged bac
tives may visit site Quality Ma
mer penalties;
anges significan
L
Rev. 1
uidelines fo
this Manual
LEVEL 0
gement is requeduct quality or
nd will get a Debe charged bacires MSA to so
hird Party: MSto monitor, me
e kept for all insontrolled Shipp
n to resource prt documents.
cases
e removed fromawarded to the
l be implementWhen 3 to 5 co
capture scrap ck to the suppli
the supplier sitnagement Syst
and/or
ntly.
LEVEL 1
or Poor Perf
for additiona
ested to visit Mdelivery issues
ebit Notificationck to the suppliort immediately
SA will identify easure and inspspection lots. Ting.
product to a diff
m the Preferrede supplier for a
ted. ISO standaonsecutive lots
costs and lost ier.
te or request thtem audit of th
formance (c
al details.
MSA and preses.
n – Costs incurier. If sorting is , these costs m
a specific defepect all produc
Three lots of ins
ferent supplier.
d Supplier List (at least the rem
ard for inspecti (based on issu
man hours for
hat representate supplier site.
Page
continued)
nt their correct
rred by MSA du required, MSA
may be charged
ect or concern tt sent to MSA. spection data th
. Transfer of to
(if applicable) amainder of the c
ion ANSI/ASQZue) are conside
an issue. MSA
tives from the s.
e 27 of 32
ive /
ue to A d back to
to be All
hat
oling,
and current
Z1.4 will ered
A Supply
supplier
B
S
Because eve
SCM–GSQM
Quality I100%
Quality Iis 80%
Quality I Quality I Quality I
R If the line If the line
Q Measure
averagesuppliedpreviousincrease
MeasureaveragesuppliedaveragePercentacorrespo
Measure
order linand the
Score isversus o
Measure
quarter Based o
+ / - 3 ca
ery life has
Quality InspInspection Co
Inspection Co
Inspection CoInspection CoInspection Co
Receiving Inse is acceptede is rejected,
Quarterly Pries how much price change
d comparing ths quarter. Pee/decrease co
Annual Prices how much price change
d comparing th to the previoage of cost inonds to score
Deliveryes the complee item basedquantity rece average perc
ordered for the
On Times average on
on SAP Statistalendar day to
a purpose
Appendix D
pection Scorode is ADS, th
ode is B1 or B
ode is D, the sode is E, the sode is F, the s
spection Scod, the score is
the score is 0
ice Reductiomore or less
ed for each pahe current qurcentage of c
orresponds to
ce Reductionmore or less
ed for each pahe current qu
ous year averancrease/decre.
y Completeneteness of ea on the quantived centage of itee quarter
me Delivery n-time deliver
tical Delivery olerance
e…
COST
D
D: Calculati
re he score is
B2, the score
score is 60%score is 40%score is 20%
ore 100% 0%
on a supplier’s
art number uarter to the cost score.
n a supplier’s
art number uarter age. ease
ess ch purchase tity ordered
ems received
ry for the
Date with a
Rev. 1
T REDUCTIO
QUALITY
DELIVERY
ions for Sco
Quality
A
B
B
Cale
Great
Greate
ON
orecard Re
y Code
ADS
B1
B2
D
E
F
Price
Reduct
Reductio
No
Increase
Incre
endar Days O
ter than or eq
er than or equ
Greater than
porting
SAP
Dock- to S
Inspe
Rejected M
Rejected Ma
Rejected M
Rejected M
e Change
tion of > 5%
on of 1% - 4%
Change
e of 1% - 4%
ease > 5%
Outside of To
Zero
ual to 1, but l
ual to -1, but l
n 3 or less tha
Page
P Description
Stock (Not Ins
ected, Accept
Material - MS
aterial - Supp
Material - Mfg
Material -Stoc
%
olerance
ess than 3
ess than -3
an -3
e 28 of 32
n
pected)
ed
SA Fault
plier Fault
g. Floor
ck/Field
Score
100
90
80
60
0
Score
100
80
80
60
B
S
A
D
D
FA
F
F
IP
IS
K
M
P
P
P
Q
S
T
D
Because eve
SCM–GSQM
Abbreviations
DFMEA
DOE
AI
IFO
MEA
P
ST
KPI
MSA
PFMEA
PPAP
PSW
QMS
SPC
erms and D
Dock-to-Stoc
ery life has
s
efinitions
k
a purpose
Appendix
e…
E: Abbrevia
Des
Des
First
First
Failu
Intel
Initia
Key
Mea
Proc
Prod
Part
Qua
Stat
Procstocby thbaselegastocdockundePurc
Rev. 1
ations, Term
ign Failure M
ign of Exper
t Article Insp
t in- First Ou
ure Mode an
llectual Prop
al Sample Te
Performanc
asurement S
cess Failure
duction Part
t Submission
ality Manage
istical Proce
cess which ack without inshe MSA Quaed. In some
al requiremenck. The fact tk to stock wier any applicchase Order
ms and Defi
Mode and Ef
riments
pection
ut
nd Effects An
perty
esting
ce Indicator
System Analy
Mode and E
Approval Pr
n Warrant
ement System
ess Control
allows delivespection. Enality Departmcases, due nts, product that some mill not relievecable Supplyr Terms and
initions
ffects Analys
nalysis
ysis
Effects Analy
rocess
m
ered materiantry into this ment and is oto safety agmay not be
materials maye the suppliey AgreemenConditions.
Page
sis
ysis
al to go direcprocess is inoften perform
gency require permitted foy be accepteer of its oblignt, Purchase
e 29 of 32
ctly into nitiated mance-ements or or dock to ed as gations
Order, or
B
S
F
M
Q
S
S
S
2D
Because eve
SCM–GSQM
irst In- First
MSA Docume
Quality Mana
Special Proce
Sub-tier Supp
Supplier
Definition obtain
ery life has
Appen
Out (FIFO)
entation
agement Sys
ess
plier
ned with permi
a purpose
ndix E: Abb
Principle2
stem (QMS)2
ssion from Am
e…
breviations,
Use by thprocFIFO(inte
For to anbetwSupSpe
2 A forespqual
A prresurequprocCheSoldand Enh
ComMSAand MSA
For a coserv
erican Society
Rev. 1
Terms and
of material he next proccess and emO lane gets fernal) custom
the purposeny of the foll
ween MSA aply Agreemecification, an
rmalized sysponsibilities ality managem
rocess for prulting output uirements wicesses includmical Proce
dering, Thermbrazing), Noancement (C
mpanies thatA”s direct sudo not nece
A’s direct su
the purposeompany that vice(s) used
of Quality (AS
d Definitions
produced bycess. A FIFO
mptied by thefull, producti
mer has used
es of this Malowing docu
and its supplent, Commend Drawing.
stem that doand procedument.1
roduction or cannot be v
ithout destrude, but are n
essing, Coatimal Processon-conventioChemical mi
t supply produppliers for thessarily condpplier is a su
es of this Madirectly supin the direct
SQ) www.asq.o
s (Continue
y one procesO queue is fie customer pion is stopped some of th
nual, MSA Dmented comiers: Purcha
ercial Specifi
ocuments theures required
service provverified or meuctive evaluanot limited toing Applicatising (includinonal Machinilling, shot p
duct(s) and/ohe manufactduct businesub-tier supp
nual, the terplies MSA wt manufactur
org
Page
ed)
ss in the samlled by the s
process. Whed until the nhat inventory
Documentatimmunicationsase Order, Cication, Test
e structure, d to achieve
vision whereeasured agaation. Speciao, the followiion, Weldingng heat treating and Surfeening, etc.
or service(s)ture of MSA ss directly wilier’s custom
rm Supplier with product(re of finished
e 30 of 32
me order supplying en a next y.
ion refers s
Contract, t
e effective
e the ainst al ing: g, tment face ).
) to product
ith MSA. mer.
refers to (s) and/or d goods
B
S
Fapthsuww
Because eve
SCM–GSQM
For current supplicable. Fo
he email addupply produc
will direct youwww.MSASa
ery life has
uppliers, youor new suppdresses beloct or service
u to the apprfety.com.
Region
North Ame
Germany
China
France
South Ame
a purpose
A
ur primary copliers, or currow. Use the ee. If you are uropriate cont
erica
erica
e…
Appendix F
ontact is yourent supplieremail addresunsure of whtact. For add
Con
Sup
Sup
Sup
Sup
Sup
Rev. 1
F: MSA Cont
ur MSA Supprs unsure of ss for the lochat region todress informa
tact Email A
plierQuality.
plierQuality.
plierQuality.
plierQuality.
plierQuality.
tact List
ply Chain Spf their appropcation closeo contact, pleation, please
Address
.NorthAmeric
.Germany@
.China@MS
.France@MS
.SouthAmeri
pecialist, or priate contac
est to the MSease contace visit the M
ca@MSASa
@MSASafety.
ASafety.com
SASafety.co
ica@MSASa
Page
MSA Buyer,ct, please re
SA site to whct North Ame
MSA website
afety.com
.com
m
om
afety.com
e 31 of 32
, where eference hich you erica who at
B
S
Because eve
SCM–GSQM
ery life has
a purpose
e…
Rev. 1
Page
e 32 of 32
