Global Services Profile

8/3/2019 Global Services Profile

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Supreme Global Services

GL BAL

SERVICES

SUPREME


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MISSION STATEMENT

Our mission is providing exceptionalcustomer service beyond the expectation

of our clients. Improving clientsprofitability by increasing customer base

through excellent service at low cost. Toplay our role in making our clients realizetheir goals.


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SUPREME GL BAL SERVICES

Company Profile


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motto

Bringing excellence home


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Overview

Supreme Global Servicesis a manifested vision by its directors.This is a company insistent on being recognized for its quality

service.

It started in the parish of Portland however we are now located inKingston Jamaica. Our current client base includes commercialbanks, other financial institutions, and advertisings companies.

SGSstarted as a very small and humble organization we haveseen significant growth throughout the years. This is primarilybecause our foundation was built on a formidable track record.


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Overview

Founder and CEO Mr. Richard Titus and staff has accumulatedover Twenty years of experience in the related fields.

Within a single year we were formerly recognized by two

institutions for significantly contributing to the reduction of theirbad debt by over thirty percent percent.

One of our more recent clients started out with a customer base ofapproximately Three Hundred Customers. Today, they boastmore than One Thousand Five Hundred customers after a year.Most of them leaving the competitors who offer similarproducts but with a noticeable difference in customer service.


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One our most valuable asset is our teams ability to manage clientsaccounts both locally and internationally. We are fully knowledgeableand compliant with the different framework to successfully handle suchtasks.

Product training is also given serious attention as having an intimateknowledge base on our clients products is treated with priority.

SGSemployees are selected not only by qualification but for the passionfor what we do. With such combination and constant training we haveformed an indomitable team.

Along with our customer care specialists we have a strong technicaldepartment ensuring a seamless operation.
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Inland and Offshore Services

We offer services in several areas namely: Collections, Customer Care,Administrative functions, Hotel/Airline Reservations, Help Desks,Billing Support, Tele-Marketing and many other

In most situation when a company decides to outsource its operations,

their primary objective is cutting cost while maintaining the quality ofservice to its customers. Supreme Global Servicesnot only meetsbut surpasses those expectations by providing the highest qualityservice at a low cost to you with accuracy, consistency and reliability.

Jamaicas close relation with England, United States Of America, Canada

and its Caribbean counterparts, has afforded us the knowledge of the

different cultures.

This knowledge is now combined with the highest training, tailoring eachemployee to address your specific needs, facilitated by state-of-the-arttechnologies.


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In five years we expect to be assisting millions of people fromEngland, Canada, United States Of America, and TheCaribbean. From traveling arrangements to hotelaccommodation, technical difficulties with their electronics, bill

payments and many other services. This will translate into moresatisfied customers at less cost to you.
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The increase in customers satisfaction will reflect in profitability toyour company and its share holders. We take great pride inwhat we do therefore when a commitment is made we intend tosee it through.

Supreme Global Servicesis your solution. We are the differencebetween you and your competitors. As our success is directlyrelated to yours, we intend to be the leading outsource center inthe Caribbean. By the end of 2010 we anticipate employingover seventy customer care specialists and another twohundred by 2013.

For more information on what we can do for your organization,

give us a call SGS will address all your concerns.


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CALL CENTER ARCHITECTURE

SBC

RTPReal- Time Protocol

not Firewalled

Client AccessNetwork

Firewall

CS 2000CS 2000

SOFTSWITCH

VoIP SOFTSWITCH ALSO PROVIDES

PSTN Access

BRIX1000

Utility Server

NetworkAnalyser

10M6509

Netscreen

IntelligentRouting

Node(IRN)

NSNS NS

AS 1 AS 2 NS

BROAD SOFT

NGW NGW

LAS

M

C7PVG

15000

PVG

15000

LASUK

UK PTT

SIPSIGNALLING

DSL

Broadband

/ ISP

IP Access

Network

IPSignalling-Firewalled

RTPReal- Time Protocol

not Firewalled

1. THE NETWORK IS AN IP (PACK SWITCHING) NETWORK USINGTHE UK PSTN (CIRCUIT SWITCHING) NETWORK FOR CUSTOMER

ACCESS AND BREAKOUT TRAFFIC

2. G711 OR G729 CODEC WILL BE DEPLOYED.

3. THE SIGNALLING PROTOCOL THAT WILL BE DEPLOYED IS SIP,

H248 AND RTP.

CALL MANAGER

CALL CENTER


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CONTACT INFORMATION

Asif Shamah---144795-689-7443Richard Titus1876-527-2826Email- [email protected]

Address -- -- 22 St. Andrew ParkKingston 10Jamaica W.I.

37 West Street

#12 Singer PlazaPort-Antonio P.O.Jamaica, W.I.Tel# 715-1815

Documents

Global Services Profile