GLOBAL PAYMENTS AND CASH MANAGEMENT … … · GLOBAL PAYMENTS AND CASH MANAGEMENT HSBCnet Application Guide August 2006

G LO B A L PAY M E N T S A N D C AS H M A N AG E M E N T

HSBCnet Application GuideAugust 2006

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Page

Overview 1

Step 1 Verifying the Minimum System Requirements 2

1.1 Operating System – Browser 2

1.2 Minimum System Requirements 4

1.3 Firewall Requirement 4

Step 2 Completing the HSBCnet Customer Agreement 5

2.1 HSBCnet Customer Agreement 5

2.2 Customer Associates 9

2.3 Explanatory Notes 13

2.4 Document Checklist 14

Step 3 Initial System Administrator (ISA) Registration 15

3.1 ISA Registration 15

Step 4 Sending the Completed Customer Agreement & Smart Card Ordering 22

4.1 Sending Customer Agreement to the Bank 22

4.2 Smart Card Ordering 23

Step 5 Other SA/User Registration and Entitlement (by ISA) 27

5.1 Other SA/User Registration 27

5.2 User Entitlement 29

HSBCnet Application Guide

TABLE OF CONTENT

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This Guide is tailored to lead you through the HSBCnet application process.

To facilitate initial HSBCnet registration, a step-by-step approach has been adopted for this Guide along with the following

five steps that will guide you through the application process.

Step 1: Verify that you meet the minimum system requirements

Step 2: Complete the HSBCnet Customer Agreement (for existing Hexagon customers)

Step 3: Perform online registration (by Initial System Administrators [ISA])

Step 4: Send the completed Agreement to us

Step 5: Set up the rest of your online profile (by ISA)

Should you have any difficulties during the process, please feel free to contact us by the contact details attached/specified

in the e-mail.

1

HSBCnet Application Guide

OVERVIEW

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1.1 Operating System - Browser

HSBCnet is designed to work with the following browser versions/operating systems.

Operating System Browser

Windows 98/98SE/ME IE 5.5 and above

Windows NT 4.0 (SP6) IE 5.5 and above

Windows 2000 Pro (SP2 and above) IE 5.5 and above

Windows XP (SP1 and above) IE 6 and above

Further information for installing smart card readers may be found in the ‘smart card

installation guide’ available on the CD that will be sent with your card reader, or your

additional information can be found on www.hsbcnet.com. Click on Getting Started Guide

and navigate to smart card installation.

All browser versions must be protected by 128-bit encryption. To check the level of security

being used, look for a security padlock at the bottom right of your browser – this will

establish the level of security being used.

Fig 1.1

The best way to check if you have 128-bit encryption in Internet Explorer is to click on Help

in the toolbar, then About Internet Explorer and check that the cipher strength is 128-bit.

Fig 1.2

2

Step 1

VERIFY THE MINIMUM SYSTEM REQUIREMENTS

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Your Internet Explorer (IE) must allow cookies, the use of JavaScript, scripting, plugins

enabled, ActiveX enabled and support 128-bit RC4 encryption.

These are the suggested IE settings:

Items Recommended setting

Security Level for Zone Medium

Download signed ActiveX Control Prompt

Download unsigned ActiveX Control Disabled

Initialise & script ActiveX control not marked as safe Disabled

Grant ActiveX controls and plug-ins Enabled

Script ActiveX marked as safe for scripting Enabled

File download Enabled

Font download Enabled

Java Permissions High safety

Access data server across domain Disabled

Allow meta refresh Enabled

Drag and drop copy and paste Enabled

Installation desktop items Prompt

Launching programs and files in an Iframe Prompt

Navigate sub-frame across different domains Enable

Software channel permissions Medium safety

Submit non-encrypted form data Enable

User data persistence Enable

Scripting – active Enable

Allow paste op via script Enable

Script of Java applets Enable

User authorisation Enable

SSL Version 2 Enable

SSL Version 3 Enable

3

If your Internet Explorer settings meet the above criteria, then you should have no problems

accessing the service. However, if there are gaps in your system compatibility, then you can

try some of the following:

l Download the latest browser from the Microsoft Web site

http://www.microsoft.com/windows/ie

l Certain versions of Microsoft Internet Explorer may require additional patches, which

are available from http:.//www.microsoft.com/technet/security/default.mspx

Step 1


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1.2 Minimum System Requirements

1.2.1 Hardware - PC Specification

l Pentium Processor:

500MHz (min) / 600MHz and above

l Main Memory (RAM):

256mb (min) / 512mb and above

l Disk Space (virtual memory):

384mb (min) / 768mb and above

l Temporary Internet Files Folder:

+-50mb (min) / +-500mb

1.2.2 Additionally for Smart Card Reader:

l Serial, USB, or PC Card port available

l CD-ROM drive

1.2.3 Browsers and Java Virtual Machines (JVMs)

l IE 5.5 - Recommended - ONLY with Microsoft JVM 3805 or higher. Service Pack 2 is

recommended, but Service Packs 0 and 1 are supported

l IE 6.0 - Supported - Version 6.0 does not include a default JVM. If your IE 6.0 was

updated from IE 5.0, the JVM from IE 5.0 is preserved. Otherwise, one can be

downloaded from Sun Microsystems, or Microsoft as part of the IE Service Pack 1.

NOTE: The JVM cannot be downloaded on its own from Microsoft

l Sun Java Plugins - 1.4.4_05 - Recommended

1.2.4 Microsoft JVM

l Build 2339, version 1.1 - Minimum

l Build 3802, version 1.1 - Supported

l Build 3805, version 1.1 - Supported

l Build 3810, version 1.1 - Recommended

Further information for installing smart card readers may be found in the smart card

installation guide available on the CD that will be sent with your card reader, or you can

download it from Gemplus official Web site:

http://support.gemplus.com/gemdownload/readers/index.aspx

1.3 Firewall Requirement

l The address of HSBCnet is: www.hsbcnet.com

l HSBCnet is on the public domain, therefore, users are not required to have a fixed IP

nor they are required to specify the bank’s IP address in their firewall

l Your firewall must allow HSBCnet to use port 80 for HTML and port 443 for SSL

(recommended)

(recommended)

(recommended)

(recommended)

Step 1


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2.1 HSBCnet Customer Agreement

Fig 2.1

Please use the same name as

the one selected during the

online registration process,

with a minimum of eight

alphanumeric characters

Initial System Administrators

(ISAs) are employees of your

organisation who are

responsible for the setup and

control of end users and

other System Administrators

Please nominate at least

one ISA. An additional

ISA is recommended for

contingency purpose

Step 2

COMPLETE THE HSBCnet CUSTOMER AGREEMENT

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Fig 2.2

Please refer to

explanatory notes 2.3.2

Please refer to


6

Step 2


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Fig 2.3

Tick the appropriate

boxes to map your

existing services over

to HSBCnet

For Time Deposit account

Step 2


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Fig 2.4

Must be signed by the

authorised signatories

of any of your

accounts maintained

with the Bank

Please enter the

currency in which

you want payment

authorisation limit

to be represented

Step 2


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2.2 Customer Associates

Please complete Section 4 ONLY IF your Associates incorporated in and / or hold accounts

with HSBC in India, Malaysia, Pakistan, Taiwan and Thailand.

Fig 2.5

Please refer to


Must be signed by the

authorised signatories of any

of your accounts maintained

with the Bank

Step 2


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10


Fig 2.6

Step 2


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Fig 2.7

Please refer to


Please refer to the Note

provided in the Certificate

of Due Authorisation for

Customer for completion

guidelines

Step 2


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Fig 2.8

Please refer to

expalantory notes 2.3.5

Please refer to the Note

provided in the Certificate

of Due Authorisation for

Customer Associate for

completion guidelines

Step 2


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2.3 Explanatory Notes

2.3.1 Principal Bank and Governing Law

Please refer to the following table for completion:

Customer Location Principal Bank Governing Law

Australia HSBC Bank Australia Limited Australia

Bangladesh The Hongkong and Shanghai Banking Corporation Limited Bangladesh

Brunei The Hongkong and Shanghai Banking Corporation Limited Brunei

China The Hongkong and Shanghai Banking Corporation Limited P.R.C.

Hong Kong The Hongkong and Shanghai Banking Corporation Limited Hong Kong

India The Hongkong and Shanghai Banking Corporation Limited India

Indonesia The Hongkong and Shanghai Banking Corporation Limited Indonesia

Japan The Hongkong and Shanghai Banking Corporation Limited Japan

Korea The Hongkong and Shanghai Banking Corporation Limited Korea

Macau The Hongkong and Shanghai Banking Corporation Limited Macau

Malaysia HSBC Bank Malaysia Berhad Malaysia

Mauritius The Hongkong and Shanghai Banking Corporation Limited Mauritius

New Zealand The Hongkong and Shanghai Banking Corporation Limited New Zealand

Pakistan The Hongkong and Shanghai Banking Corporation Limited Pakistan

Philippines The Hongkong and Shanghai Banking Corporation Limited Philippines

Singapore The Hongkong and Shanghai Banking Corporation Limited Singapore

Sri Lanka The Hongkong and Shanghai Banking Corporation Limited Sri Lanka

Taiwan The Hongkong and Shanghai Banking Corporation Limited Taiwan

Thailand The Hongkong and Shanghai Banking Corporation Limited Thailand

Vietnam The Hongkong and Shanghai Banking Corporation Limited Vietnam

2.3.2 Customer Associate Indemnity

Various Asia-Pacific countries/locations accept the Customer Associate Indemnity,

which simplifies your application process. Please complete Section 2 if your Customer

Associates are incorporated in and/or hold accounts with HSBC in any countries other than

in India, Malaysia, Pakistan, Taiwan and Thailand.

2.3.3 Section 4 Customer Associate Details

As Customer Associate Indemnity is not accepted in India, Malaysia, Pakistan,

Taiwan and Thailand, please complete Section 4 for each of your Customer

Associates if they are incorporated in and/or hold accounts with HSBC in

these countries.

2.3.4 Certificate of Due Authorisation for Customer

Mandatory for all the customers, Certificate of Due Authorisation for Customer is a

simplified form of the Board minutes in support of the execution of the HSBCnet

Customer Agreement.

2.3.5 Certificate of Due Authorisation for Customer Associate

If you have completed Section 4 for each of your Customer Associates incorporated

in and/or hold accounts with HSBC in India, Malaysia, Pakistan, Taiwan and Thailand,

please also complete this form for each of them, so as to support the execution of

the HSBCnet Customer Agreement.

Step 2


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2.4 Document Checklist

Applicable if you do not have India, Malaysia, Pakistan,

Taiwan and Thailand accounts

Section 1 + Section 2 + Section 3 +

Certificate of Due Authorisation for Customer

Applicable if you have India, Malaysia, Pakistan, Taiwan

and Thailand accounts

Section 1 + Section 2 + Section 3 + Section 4 +

Certificate of Due Authorisation for Customer +

Certificate of Due Authorisation for Customer Associate

Step 2


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3.1 Initial System Administrator (ISA) Registration

3.1.1 Start internet browser and go to address http://www.hsbcnet.com

3.1.2 On the HSBCnet homepage, click Register on the top left hand corner box to reach the following screen (Fig 3.2):

Fig 3.1

Fig 3.2

Once you select the

preference, an information

page will be prompted for input Click to register

Step 3

INITIAL SYSTEM ADMINISTRATOR ( ISA) REGISTRATION

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3.1.3 Please enter the details of your Main HSBC Group Contact and click Continue

16

Fig 3.3

Please enter your Hexagon

Migration Team of Payment and

Cash Management contact person

Please select Global Payments

and Cash Management

Click Continue to proceed

Step 3


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3.1.4 Please enter your Personal Information and click Continue

17Fig 3.4

Building/apartment number can be up to 40

characters long and Street number can be up

to 30 characters. Acceptable characters are

letters, numbers, &, () # \ . - and space

Input 0000 for countries without postal code

Step 3


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3.1.5 Please enter your logon information. For HSBCnet, the credentials required to log

on to the System consist of three components:

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Fig 3.5

a Username (8-36 alphanumeric characters with no space and non case sensitive)

Note: You will be prompted to enter another Username if the one you requested

has already been used by an existing HSBCnet User. Once the Username is

confirmed, please put this into the ‘HSBCnet Username’ field on the HSBCnet

Customer Agreement.

b Password (8-36 alphanumeric characters with no space and non case sensitive)

Note: The System will remind you to change this password every 90 days. You can

choose to change the password or have it remain unchanged.

c Memorable Answer (at least 10 characters)

Note: You need to set a question and answer that are memorable to you. The

System will allow you to request for a reminder of the Memorable Question when you

log on to the System in the future but it is important that you remember the

Memorable Answer.

Please enter a unique

Username

Please enter the

Password twice

Set a Memorable Question and

enter the Memorable Answer twice

Please click Continue to proceed

Step 3


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3.1.6 Please select two Security Information Reset Questions and key in your answers. The Security

Information Reset Questions are for you to reset your Password or Memorable Answer when forgotten

or for security reason in the future. You can reset them by answering the two security questions.

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Fig 3.6

Please select two Security Questions

and enter the Answer twice

Please click Submit to proceed

Step 3


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3.1.7 If the Username you requested is available and all the essential information has been provided

correctly, the Data Protection and Privacy statement will be displayed. Please read the HSBC Data

Protection and Privacy Policy Statement and click Accept to proceed

20

Fig 3.7 Fig 3.8

Click Accept to proceed

Step 3


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Congratulation! Your registration is successful!

The following screen will appear when your registration is successful. You may print this page out to remind yourself on

Username, Memorable Questions and Security Information Reset Questions.

21

Fig 3.9

Click Finish to complete registration

Your Username, Memorable Question

and the two Security Questions will be

displayed as confirmation

Step 3


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Please send the completed HSBCnet Customer Agreement (for existing Hexagon customers) for Asia-Pacific to the

contact details attached/specified in the email.

Points to Remember:

l The Terms and Conditions will form part of the Agreement

l Within 7 working days, your ISAs will receive a welcome e-mail from [email protected] guiding them

through how to setup additional users via the HSBCnet System

l 5 days after the receipt of welcome e-mail, your ISAs will receive two parcels containing the smart cards, card

readers and PINs via courier

4.1 Sending the completed Customer Agreement to the Bank

Step 4

SENDING THE COMPLETED CUSTOMER AGREEMENTAND SMART CARD ORDERING (BY ISA)

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4.2. Smart Card Ordering

4.2.1 Upon ISA Approval by HSBC, a smart card package containing a reader and a smart card will be delivered by

courier. PIN will be delivered separately. Expected delivery time is 5 working days. Please notify the Bank if you do

not receive either of the packages within 7 working days.

Note: Smart card contains a unique personal digital certificate in association with a PIN for a user to perform

administrative function, file upload and authorization. When an ISA or a HSBCnet user accesses functions/tools such as

User Management tool, Registration Status tool, Maintain Signature Limit and Payment Authorization, HSBCnet will prompt

for smart card authentication.

4.2.2 You may check the status of delivery on your smart card by using the User Management Tool under the

Administration tab.

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Step 4


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4.2.3 Select Query Smart Card Information in the following screen and search for the user:

Fig 4.1

24

Step 4


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Fig 4.2

Search for the User by category

25

Step 4


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Step 4


Details in the screen shows the status for your latest request:

Fig 4.3

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Fig 5.1

5.1 Other SA/User Registration

5.1.1 After the ISA’s registrations have been approved by HSBC, a Welcome E-mail

will be sent to the ISA’s e-mail address provided during registration.

5.1.2 For registration of other System Administrators (SAs)/Users of the Company,

the ISA needs to forward the URL provided in the Welcome E-mail to the

SAs/Users to start.

Please forward this URL for other users’ registration

The URL is unique for every customer

You may also regenerate this Welcome E-mail from

HSBCnet by using the User Management Tool under the

Administration function

Step 5

OTHER SA/USER REGISTRATION AND ENTITLEMENT (BY ISA)

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5.1.3 New end users should perform registration following the URL on the ISA’s

Welcome E-mail. The User Registration page is the same as the ISA registration

page, except the HSBCnet profile ID of your company will be displayed.

5.1.4 After entering the HSBCnet website following the URL on the ISA’s

Welcome E-mail, click Register on the top left hand corner box to perform

SA/user registration. The registration procedure is same as that of ISA registration.

Please refer to Step 3 for details.

Note: If you are nominated as end user for more than one HSBCnet Customer

portfolios, please perform registration for each portfolio and use a unique Username for

each portfolio.

Step 5


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Fig 5.2

Key in your logon Username

and click Go

Go to www.hsbcnet.com

5.2 User Entitlement

5.2.1 Go to www.hsbcnet.com and key in your logon username as follows:

Step 5


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Step 5


Fig 5.3

Key in your memorable answer and the

required three random digits of your

HSBCnet User profile password

5.2.2 Key in your memorable answer and the required three random digits of your

HSBCnet User profile as follows:

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Fig 5.4

Select the Administration tab when your

personal page appears

5.2.3 Select the Administration tab when your personal page appears:

Step 5


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Fig 5.5

Click the Edit Tool Pencil and proceed to

filter user profile by status

Click Open More… to display all the

available User profiles

Click on the User whom you want

to entitle

5.2.4 Click on the User whom you want to entitle. To display all the available user profiles, click the Open More…. button.

You can also edit the filtering criteria of the user profile by clicking the Edit Tool Pencil.

Step 5


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Fig 5.6

Tick Submitted (for new user), Active

or Approved (for ISA) and/or other

appropriate statuses

Click Apply to confirm

Step 5


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Step 5


Fig 5.7

When the Insert Smart Card screen appears, insert the smart

card into the reader and click Continue

5.2.5 For performing user entitlement, smart card authentication will be required by the system.

Please proceed as follows:

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Step 5


Fig 5.8

Fig 5.9

On the Client Authentication screen, select the right

certificate and click OK

Enter your PIN and click OK to complete the process

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Click on the User whom you want to entitle

Fig 5.10

5.2.6 After smart card authentication, the following screen will appear.

Step 5


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Fig 5.11

Review the User profile details by

scrolling down the page

5.2.7 If the status of the selected user is Submitted, Active or Approved, the Registration Status Tool will

display the User profile details as follows:

Step 5


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Fig 5.12

Confirm User type, End User or System Admin as

appropriate, and click Submit

Step 5


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5.2.8 The Registration Status Tool – Acknowledgement appears.

39

Fig 5.13

Click Go to Set up User Entitlement to

entitle the User

Step 5


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Fig 5.14

You can further entitle other HSBCnetonline tools to the User by checking the

selection boxes

Click Submit to proceed

You can entitle the HSBCnet online

services to the user by clicking the

appropriate links under the Service

available section. Please refer to 5.2.10

for example

The User status has been changed to

Awaiting Entitlement

Note: If you are operating the system with Sole Authority, the

User status will be changed to Approved. If you are

operating the system with Dual Authority, the User

status will be changed to Pending Setup Approval.

5.2.9 Entitle the HSBCnet online services to the User on the Maintain User Access Level screen as follows:

Step 5


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5.2.10 Clicking on the various links available displays the micro-entitlements for each service.

For ACH micro-entitlement, input the appropriate details as follow:

41

Fig 5.15

Input the Daily Authorisation

Limit (if any) entitled by the user.

Check the appropriate boxes

under ACH Credit Authority

Details and confirm to proceed

Step 5


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5.2.11 If the User has been assigned a tool entitlement which requires a smart card, the following screen appears.

Fig 5.16

Fill in the smart card collateral details for the User

and click Submit after completion

Note: For Submitted User, the User status will be changed to Pending Setup Approval.

For Active/Approved user, the user status will be changed to Pending Entitlement Change.

Step 5


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5.2.12 After the completion of the entitlement, request another SA to perform the following steps:

l Log on to HSBCnet

l Go to Registration Status Tool and filter those Pending Setup Approval and Pending Entitlement Change User profiles

l Review the User details

l Click Approve to approve the changes

The User will receive an e-mail from [email protected] confirming completion of HSBCnet registration.

Step 5


Documents

GLOBAL PAYMENTS AND CASH MANAGEMENT … … · GLOBAL PAYMENTS AND CASH MANAGEMENT HSBCnet Application Guide August 2006