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© Copyright 2012 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.
Global NonStop Solut ion Centre (GNSC) A Guide to Customer Support Viviana Di Gennaro GNSC EMEA Operations Manager 24th May, 2012
© Copyright 2012 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. 2
Agenda
•GNSC Overview •GNSC Support Process •GNSC Support Automat ion and Tools
© Copyright 2012 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.
GNSC Overview
© Copyright 2012 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. 4 NonStop Solut ion Center
Follow-The-Sun Support Model
Tokyo, JPN Rio Rancho, USA
Bracknell, U.K. Ratingen, GER
Melbourne, AUS
• GNSC: Global technical support team providing Follow-the-Sun support for NonStop •GNSC engineers with 15+ years Nonstop experience, always available in a fully staffed center • Around-the clock support until a resolution is reached • 150+ GNSC Personnel Worldwide • Global organization under one leader– Mark Smith. Each Solution Center is supported by Operations Managers – Viviana Di Gennaro and Thomas Petrausch in GNSC EMEA
Amstelveen, NER
Madrid, SP
© Copyright 2012 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. 5
UK 0800 102323 (Toll Free) +44 2030 277836 (Alternate) [email protected]
ht tps:/ /onepoint .nonstop.compaq.com
Contact the GNSC for 24x7x365 Support
GLOBAL DISPATCH CENTRE (GDC) is the first point of contact within GNSC. This high touch call access team of multilingual agents gathers basic information and routes the case to a GNSC product specialist: For direct routing, provide the following: •System Number, •Contact Information, •Short description of problem, including product name when possible •Severity
© Copyright 2012 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.
GNSC Support Process
© Copyright 2012 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. 7
GNSC Support Process
Customer Global Dispatch Center
Problem Management System
HP / 3 rd Party Vendor Support
NonStop Field Engineers
NED Development
System Dial Out
NonStop Escalation Group
NonStop Duty Manager & Ops Mgrs
NonStop eServices Portal
HP NonStop Knowledge Base HPSC
SW / HW Product Teams
SOFTWARE
HARDWARE
© Copyright 2012 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. 8
Severit y – Tell us about the impact to your business
• General quest ion or need for informat ion No Impact
• Ident if ied an isolated or localized problem that does not signif icant ly impact your business
Minor
• System performance interrupted with a risk of recurrence; intermit tent failures or interrupt ions impact ing your business
Major
• System or applicat ion is down or at high risk; cannot conduct business due to cont inual failures or data corrupt ion
Critical
GNSC React ive Support Expertise from basic questions to
the most critical situations
© Copyright 2012 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. 9
Meet ing Support Milestones
• Monitor and track the progress of every case
• Ensure consistent and continuous support
Timeline Notifications to GNSC Managers and Duty Manager
© Copyright 2012 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. 10
NED Development
NS Escalations
Group Local Account
Teams HP/3rd Party
Products Professional
Services
Global NonStop Solution Center
End-to-End Customer Experience
• Collaboration with our partner organizations for quick problem resolution
• Provide integrated solutions through cross-functional support and consulting
© Copyright 2012 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. 11
GNSC Duty Manager and NonStop Escalat ion Programs The GNSC Duty Manager is available to provide assistance 24x7:
• GNSC Management escalation contact
• Case assessment & resource coordination
• Interface with Account Teams and Support Partners
NonStop Escalat ion Programs owned by the NonStop Escalat ion Group (NSEG) but are integrated into the GNSC support processes:
• NonStop Alert Program: Used to notify the support organisation of planned activities or responsiveness issues when normal problem management cannot resolve a single problem within the required timeframe.
• Crisis Resolut ion Program: System or application is either down or severely affected and resolution is beyond the scope of the local team or the GNSC. The NSEG Crisis Manager is involved and remains engaged until relief is achieved.
• Sensit ive Account Program: Used for Complex, or cross-product division issues that are ongoing and have not been rectified in a timely fashion. An NSEG Escalation Manager is assigned and manages the situation to resolution
© Copyright 2012 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. 12
GNSC Crit ical Down System Response Mission Crit ical Support
When a Down System is declared, event coordinat ion, resource allocat ion, t imeline not if icat ions and escalat ion management are focused on minimizing system downt ime
• Notifications alerts are generated when an outage flag is set in our call management system
• Down System Coordinator assigned immediately and Duty Manager is notified
• Additional notifications to GNSC Duty Manager, RSAAs, Field Managers, VPs and NSEG
© Copyright 2012 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. 13
HP Educat ion Services (HPES) HP Educat ion Services provide IT Professionals, enterprise businesses and end-users with the high quality, comprehensive, technical and business educat ion services and expert ise using advanced technologies. HPES course offerings are available on HPES ht tp:/ /www.hp.com/educat ion/ From here customers can navigate to the UK&I HPES website to view NonStop course offerings in the UK&I. Training delivery methods include: •Face-to-face at HP’s Highfield Park location in Hampshire or in Amstelveen •Remotely Assisted Instructional Learning (RAIL). •Onsite at customer’s location - This is a cost effective option for customers with 3 or more individuals requiring the same course
For NonStop training related enquiries, please contact HPES on +44 (0)1344 363311 or submit an email via the above mentioned website .
© Copyright 2012 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. 14
HP Support Customer Feedback
Your sat isfact ion is the measure of our success!
• Tell us about your customer experience
• Your feedback drives our improvement
• Take the survey or contact us directly
© Copyright 2012 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.
GNSC Support Automation & Tools
© Copyright 2012 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. 16
HP NonStop eServices Portal
One-stop access to all eServices applicat ions and tools
Register at : ht tps:/ /onepoint .nonstop.compaq.com/ • NonStop Software Downloads
• Order Status
• Systems & Software
• Service & Support Contracts
• Software Cross Reference
• HPSC NonStop Knowledge Base
• Total Web Support (TWS)
• Express Notice
• Scout
• NonStop Technical Library – moving
to HPSC
© Copyright 2012 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. 17
Total Web Support (TWS)
Submit problems and quest ions direct ly to the GNSC:
• Create new cases
• Check status of cases
• Interact with Technology Engineer via update notes
• Be automatically alerted on case progress and status
•Should not be used to report Critical issues
© Copyright 2012 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. 18
NonStop eServices Portal - SCOUT • Vital tool for anyone involved in NonStop Server
system management
• View, research and download Software Product Revisions (SPRs)
• Request Site Update Tapes (SUTs) and Independent Products (IP) CDs for systems
• View HotStuff messages, Support Notes, SPRS for special consideration, contents of available RVUs
• Review what software products are licensed for your systems
© Copyright 2012 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. 19
NonStop eServices Portal – Express Not ice
Express Notice
Automat ic proact ive global delivery of support informat ion provided daily, weekly or monthly:
• HotStuff Notifications & Outage Prevention Notices
• Release documents and notifications
• Software Product Revisions (SPRs) Releases
• Support Notes
© Copyright 2012 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. 20
NonStop eServices Portal – HP Support Cent re (HPSC) HPSC gives businesses one place to go for online informat ion,
tools and help to support HP business products.
• Formerly known as KBNS (standalone knowledge base for NonStop), all NonStop solutions are now located in HP Support Centre NonStop
• Requires HP Passport Registration for use
• FAQs and help with using HPSC: ht tp:/ /onepoint .nonstop.compaq.com/service.asp?Page=HELP#Kbns_help
HP Support Centre
© Copyright 2012 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. 21
NonStop Technical Library (NTL) - moving to HPSC NTL contains a wide range of NonStop publicat ions including manuals, art icles and support informat ion. •NonStop manuals for customers are moving from the Business Support Center (BSC) to the HP Support Center (HPSC). The manuals are currently in both locations, but after the cutover date (currently set for July 27, 2012), you will only find the manuals on the HPSC. The vanity URL that currently takes you directly to the NonStop collections on the BSC ht tp:/ /www.hp.com/go/nonstop-docs will redirect you to the correct location on the HPSC after the cutover.
•A new document, Tips for Locating NonStop Manuals in the HPSC, will be available to customers by 27th July. •Contact Sonja Ingeroi ([email protected]) with any questions about the move and/or specific NonStop manuals.
© Copyright 2012 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.
HP Always On NonStop Support Services Richard Bassett EMEA NonStop Services Business Manager 24th May, 2012
© Copyright 2012 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. 23
Support Services Agenda
• Services are facing a Revolut ion? • Do we st ill need Mission Crit ical Services • Nonstop Always On Support Services
• Foundation Care • Proactive Care • Datacenter Care • Lifecycle Event Services
• S Series EoSL
© Copyright 2012 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. 24
Data centers converging, increasing demand driving more to the cloud
Management sof tware
Network Servers
Power & cooling
Storage
Tradit ional Private
Public
Business Users Developers Individuals
© Copyright 2012 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. 25
Creating business value proposition in uncertain economic climates
THE CHALLENGE FACING CUSTOMERS AND TS
Deliver today
Prepare for tomorrow
AND
Application and information
complexity
Changing business processes
Rigid infrastructure
WITH
The value of Services can make a real difference and help differentiate your business to your customers
© Copyright 2012 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. 26
Personalized, Proactive, Simplified NonStop Always On Support Services
Discrete System Support Environment Support
Foundat ion Care
I need the systems I’m buying from you to keep running with minimal
downtime.
Datacenter Care
Customize my support to address my unique business needs.
Proact ive Care
Fix my IT before it breaks. Keep my systems up to date. Give me direct
access to your best people.
Lifecycle Event Services Give me access to expertise to complement my team when and where I need it
© Copyright 2012 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. 27
Exis
ting
Offe
r Hardware Support
Reactive hardware support
only
Exis
ting
Offe
r Sof tware Support
Reactive complex software
support and software updates Ex
istin
g Of
fer Basic &
Support Plus 24 Integrated reactive hardware and software support
Reliable & Consistent Support to keep the business up and running
HP Foundat ion Care
Enhanced support experience with Insight Remote Support & HP GNSC
• Reliable, Simple and Affordable services with a wide range to suit needs • Single number to call for HW and SW problems • Consistently delivered globally by HP NonStop experts
© Copyright 2012 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. 28
HP Contractual Support Portfolio for NonStop Servers Services at a Glance
Critical Service Proactive 24 Support Plus 24 Basic Support
Value Proposition
Comprehensive support solution designed to enable IT to provide business value by providing a stable, cost-
effective IT environment that is adaptive, reliable, and
manageable
Integrated hardware and software support, including
proactive and reactive services, to improve stability and availability across the
customer’s mission critical IT environment
Integrated 24x7 reactive hardware and software
support Cost-effective reactive support with next day on-site response
Reactive Support – Hardware and Software Core Features On-site Hardware Support Hours 24 x 7 24 x 7 24 x 7 8:00 a.m. to 5:00 p.m., M-F, excluding HP holidays On-Site Hardware Response Time (within 100 miles of local support location)
6 hour CTR (within 50 miles of local support location)
4 hours
4 hours
Next business day
Access to Global NonStop Support Center (GNSC)
24 x 7 24 x 7 24 x 7 24 x 7
GNSC Response Time Within 2 hours (Immediate access for critical
system down)
Within 2 hours (Immediate access for critical
system down)
Within 2 hours (Immediate access for critical
system down)
Within 2 hours (Immediate access for critical system down)
Critical Response Included Optional Features Upgraded On-Site Response Time
Not Applicable
Optional 6 hour CTR (EMEA only) Optional 2 hour on-site (Americas and APD)
Not Included Not Included
Assigned Customer Support Team Core Features Account Support Manager (ASM) Included Included Not Included Not Included Remote Support Account Advocate (RSAA)
Included Not Included Not Included Not Included
Mission Critical trained hardware specialist
Included Not Included Not Included Not Included
© Copyright 2012 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. 29
Critical Service Proactive 24 Service
Support Plus 24
Basic Support
Proactive Services Core Features Electronic Information Support
Included Included Included Included
Software Updates Included Included Included Included Account Support Plan Included Included Not included Not included Support Activity Review Quarterly Quarterly Not included Not included System Health Check Annual Annual Not included Not included Education Planning Assistance
Included Included Not included Not included
Site Environment Survey Included Included Not included Not included Support Planning and Review Sessions
Quarterly Semi-annually Not included Not included
OS/OE Patch Analysis and Management
Quarterly Semi-annually Not included Not included
Technical Services Proactive Select Credits – 60 credits
Proactive Select Credits – 30 credits
Not included Not included
ITSM Quick Assessment (Availability Check-up)
Annual Not included Not included Not included
Optional Features ITSM Quick Assessment Not Applicable Optional Not included Not included Add’l. OS/OE Patch Analysis and Management
Optional Optional Not included Not included
Additional Advice and Assistance Service
Optional Optional Not included Not included
Education Credits Optional Optional Not included Not included Comprehensive Environment Analysis
Optional Optional Not included Not included
© Copyright 2012 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. 30
Personalized, Proactive, Simplified New HP Always On Support Services
Environment Support
Datacenter Care
Customize my support to address my unique business needs.
This is MCP plus for all the customers
environment including Application. One point of call for everything
© Copyright 2012 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. 31
Datacenter Care-HP’s most flexible service offering Environment Wide Ent it lement • Allows existing/ongoing equipment to be covered by
Datacenter Care without explicitly adding individual devices to a contract
• Deliverables are individually sized and priced depending on the customer’s specific needs – not per device pricing
• Devices can have any level of react ive & proact ive support • Primary Service Provider support for Mult ivendor
environments Enhanced Call Handling • Provides a customer with access to the Mission Critical
Solution Center for all devices covered* by their Datacenter Care contract
Datacenter Care
Customize my support to address my unique business needs.
Flexible and customizable, high-
touch, a la carte; named resources, enhanced call experience, Primary
Service Provider; environment pricing
Hyperscale, Mult ivendor, Custom NonStop can be part of this environment and HP
would customise support to f it requirements
© Copyright 2012 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. 32
Datacenter Care St ructure
DC Conf igurat ion and Pricing Tool
Sales/Solut ion Architect Understand customer need
Select Solut ion-specif ic playbook Customize ef fort and proact ive price
with help of template
Unique Customer Needs
Fully customized support solution
to meet customer needs
Priced based on
need & usage
Datacenter Care Building Blocks
Other Playbooks…
Tradit ional Enterprise
Cloud Comput ing
Hyper Scale Service Provider
High Performance Comput ing
Solut ion-Specif ic Playbooks
Pre-defined pursuit process and collateral for different
customer segments
Includes a Configuration and Pricing Template with
recommended frequency/size of deliverables
Consult ing & Custom Services
React ive Support
Lifecycle Event Services
Environment Wide Ent it lement
Enhanced Call Handling
Relat ionship Management
© Copyright 2012 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. 33
33
NonStop Port folio of Technical Services
• HP Foundation Service
• Managed Configuration Service
• NonStop Server Operating System Upgrade
• CME/Telco Deployments
Startup & Upgrade Services
• Capacity Planning Service
• Operations Review Service
• Performance Review & Analysis
• System Review Service
• Migration Planning Service
Review & Planning Services
• Availability Assessment for NonStop Servers
• Availability Partnership for NonStop Servers
• Remote Database Facility
Availability Services
• NonStop XP Implementation
• Virtual Tape Solutions
• Data Sanitization
Storage Services
• Quick View
• Quick Tuner
• Deep Performance Analyses
• EventPro
• Quick Network Monitor
Remote Performance
Services • T-Services T-Move T-Rent T-Swap
• Advisory Consulting Services
• Custom Site Planning and Deployment
• Staff Augmentation
• Specialized Training
Custom Services
Security Services • Security Review Service
• Compliance Log Warehouse • Volume Level Encryption • Merged Audit Service
• SSH and SSL Secure Shell Service
© Copyright 2012 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. 34
HP’s St rategy for managing End of Service Life HP developed a revised HPML (Hardware Product Maintenance List ) review and publicat ion process that : Following an annual internal review of products where we look at spares availability, consumption and economic factors to provide information to the sustainability group for them to produce an updated HPML. Clearly sets expectations to Customers, NonStop Sales and Account Teams regarding support of products that are no longer actively sold Provides effective & timely communications to the customer base to allow them time to plan any equipment upgrades or changes required to continue running applications In the event of an EOSL decision try to meet an18-month notification commitment
© Copyright 2012 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. 35
EOSL AND HPML UPDATE - DEFINITIONS
HPML – Hardware Product Maintenance List – Published periodically to keep HP and Customers informed of the support status of NonStop products. PSM’s work with Product Management to update and publish these on a pre-def ined periodic basis DLS- Date of last product sale by NED DSP – Division Support Period (internal concept ) – Period during which the product division will provide engineering support af ter a product has been removed f rom Current Product List – t ypically a minimum of 5 years. SSP/SUD – Service Support Period or Support Unt il Date – Period during which services supports the product af ter DSP. Used as an internal indicator & shared with customers. this date may be extended based on spares availabil it y, usage and business just if icat ion. Products approaching their SSP dates are reviewed and a new SSP (or f inal EOSL) date is set . EOSL – End of Service (Support ) Life – The f inal phase of the Service Life-Cycle.
© Copyright 2012 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. 36
EoSL and HPML Proposals – New HPML to be released 25th May
There are st ill discussions over some products so some late changes might occur
Prod family Product ID Product description Last Sale date
Supported Until at Least EOSL 6 hr CTR
NS1000 Dec-07 Dec-12 YesNS14000 Jun-08 Jun-13 YesNS16000 Jun-08 Jun-13 YesNS16200 systems Active YesS7800 systems Jun-06 Dec-13 YesS78000 systems Jun-06 Dec-12 Dec-13 YesS7800B systems Dec-08 Dec-13 YesS700 systems Sep-00 Dec-12 Dec-13 YesS7000 systems Sep-00 Dec-12 Dec-13 YesS70000 systems Aug-99 Dec-12 Dec-13 YesS70000SE systems Jun-01 Dec-12 Dec-13 YesS72000 systems Jun-01 Dec-12 Dec-13 YesS7400 systems May-03 Dec-12 Dec-13 YesS74000 systems May-03 Dec-13 YesS74000SE systems Nov-03 Dec-12 Dec-13 YesS7600 systems Apr-05 Dec-13 YesS76000 systems Apr-05 Dec-12 Dec-13 YesS86000 systems Apr-05 Dec-13 YesS86000SE systems Apr-05 Dec-12 Dec-13 YesS88000 systems Dec-08 Dec-13 YesS88000SE systems Dec-08 Dec-13 Yes
© Copyright 2012 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. 37
Beware cabinets with mult iple processor types as may not be supported
1 S72000 + S78000 4 S76000 + S780002 S7400 + S7600 1 S76000 + S860001 S7400 + S7800 + S7800B 1 S76000 + S86000 + S880001 S7400 + S7800B 3 S76000 + S880004 S74000 + S76000 7 S7800 + S7800B1 S74000 + S76000 + S86000 1 S78000 + S86000 + S88000
13 S74000 + S7800B 4 S78000 + S880005 S74000 + S86000 27 S86000 + S880001 S74000 + S86000 + S88000 1 S86000SE + S88000SE3 S74000 + S88000 1 S88000 + S88000SE
yellow combinations not supported
© Copyright 2012 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. 38
Peripherals – Beware EOSL Dec 2012 Product ID Product description EOSL Product ID Product description EOSL 6760 SERVERNET/DA ADAPTER Apr-12 5157ACL DLT 7000 tape drive Dec-12 4619-16 QUANTITY 16, 4619 DISK DRIVE Apr-12 5158ACL DLT7000 WITH ACL TABLE TOP ENCL Dec-12 SHUB-12 ETHERNET HUB - 12 PORT Apr-12 5242-2SE DAT 72 without ACL, 2 IN CABINET NEBS Dec-12 3865-C GESA-C - GIGABIT ENET SN ADAPTER CU Jun-12 5242ACL DAT 72 with ACL, Table Top Dec-12 3865-F GESA-F - GBIT ENET SN ADPTR FIBER Jun-12 CT9800FC FIBRE CHANNEL CONVERTER Dec-12 ATPC ATALLA TRUSTED PRINT CENTER Aug-12 CT9840-3 TSI 9840 TAPE DRIVE S-SERIES CABINET Dec-12 ATPCI ATALLA TRUSTED PRINT CENTER (INT'L) Aug-12 CT9840FC-3 TSI 9840 TAPE DRV FOR S-SERIES ENC Dec-12 ATPCPTFI PRINT TO FOLD UNIT FOR ATPCI Aug-12 4604 S-SERIES 4.2 GIGABYTE INTERNAL DISK Dec-12 ATPCSD1 SECURE DIMM 4100 Aug-12 4608 S-SERIES 8.8 GIGABYTE INTERNAL DISK Dec-12 ATPCSD2 SECURE DIMM 4200 Aug-12 4609 8.8 GB 10,000 RPM S-SERIES DISK CRU Dec-12 ATPCSD25 SECURE DIMM 4250/4350 Aug-12 4618 18 GIGABYTE DISK CRU FOR S7000/70000 Dec-12 ATPCSD3 SECURE DIMM 4300 Aug-12 4619 18GB 15K RPM DISK DRIVE FOR S-SERIES Dec-12 ATPCSVR SERVER ATPC & ATPC (NO IVR AVAIL) Aug-12 4636 36 GB S-SERIES INTERNAL DISK CRU Dec-12 N1521A LTO drive for use in CTL700 Library Sep-12 4637 36 GB 10KRPM S-SERIES INT DISK CRU Dec-12
N1522A LTO drive for use in MRL50 Sep-12 4638 36GB 15K RPM DISK DRIVE;S-SERIES Dec-12
N1523A LTO GEN3 HVD SCSI TAPE DRIVE Sep-12 4604-16 16 PACK OF 4604 4.2 GBYTE DISK CRU'S Dec-12 N1526A LTO w/15 cart. ACL in S-Series Enclosure Sep-12 4604-32 4604 4.2 GB DISK DRIVES 32 PACK Dec-12 N1527A LTO w/15 cart. ACL in S-Series Enclosure Sep-12 4608-16 16 PACK OF 4608 8.8 GBYTE DISK CRU'S Dec-12 ATPC42 ATALLA TRUSTED PRINT CENTER HP4200 Oct-12 4608-32 4608 8.8 GB DISK DRIVES 32 PACK Dec-12 5531 LINE PRINTER, 1000 LPM, CABINET Dec-12 4618-16 16 PACK OF 4618 18 GBYTE DISK CRU'S Dec-12 5532 LINE PRINTER, 1500 LPM, CABINET Dec-12 4618-32 32 PACK OF 4618 18 GBYTE DISK CRU'S Dec-12 5525B LINE PRINTER, 500 LPM, PEDESTAL Dec-12 CTSFE COMPAQ TSI SCSI EXTENDER; HOST SIDE Dec-12 5142 4MM DAT,DDS-3 DSKTP NO ACL S-SERIES Dec-12 M8311-10M SPL RACK 42U 3PH 24A NA/JPN RM PDU Dec-12 5157 DLT7000 TAPE DRIVE MANUAL LOAD Dec-12 M8312-01 MODULAR CABINET POWER 4W, 24A, 3PH Dec-12 5242 Single DAT 72 drive, table top Dec-12 M8312-02 MODULAR CABINET PWR 3W, 24A, 1PH WW Dec-12 5257 SUPER DLT TAPE DRIVE Dec-12 M8312-03 MODULAR CABINET POWER 5W, 24A, 3PH Dec-12 5142-1SE SINGLE DAT TAPE DRIVE FOR NEBS Dec-12 M8312-04 MODULAR CABINET PWR 5W,24A,3PH HARM Dec-12 5142-2SE TWO DAT DRIVES IN 48V TELCO PKG Dec-12 M8312-05 MODULAR CABINET PWR 3W,24A,1PH HARM Dec-12
5142ACL 4MM,DAT,DSKTP W/6 CART ACL,DDS-3,S-S Dec-12 RACK-42 42U RACK FOR NED PRODUCTS Dec-12
© Copyright 2012 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. 39
Conclusions Many S Series processor types will be EoSL by End 2013 The remainder are under regular close scrut iny and could also be EoSL if supportabilit y issues change Be careful of systems with mixed processors As well as processors there are issues with peripherals and many could be EOSL by Dec2012. This is because we have seen some may have migrated across f rom K series systems Please check your system conf igurat ions and if any doubts please ask. If you have not already started please review migrat ion issues as with increases in support pricing upgrading to blade systems might be a cheaper opt ion.
HP are here to help so just ask
© Copyright 2012 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. 40
Quest ions?
© Copyright 2012 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.
Thank you