GISD_Ppt

Fujitsu Services Limited PPT Template - INTERNAL

FUJITSU LIMITED

Mandakhbayar MendbayarMudasir Ahmed Khan MohammedRamesh ThotaSujan Tammineedi Copyright Fujitsu Services Limited 2010CMP 611Global Information System DevelopmentDr. Dereje TessemaCopyright Fujitsu Services Limited 20100AGENDA1FUJITSU lIMITEDIntroductionChallengesFuture TrendsCorporate Vision and ValuesProduct Roadmap Strategic use of Information System and Organizational FunctionsCurrent Strategy/Business PolicyCompetitive AdvantageInformation Systems and Design of WorkBeing a global IT company describe the challenges in planning, executing, and controlling of the informationsystem Governance of the Information System

AGENDA2FUJITSU lIMITEDRisk ManagementStakeholdersProduct DeliveryFUJITSU Cloud ServicesFUJITSU Cloud IaaSInformation Systems OutsourcingCustomer Relationship ManagementIT Program and Project ManagementKnowledge ManagementEthics and PracticesCultureLessons Learned and Limitation of the ProjectReferencesINTRODUCTION3FUJITSU lIMITEDFujitsu Ltd is a Japanese multinational information technology equipment and services company headquartered in Tokyo, Japan.Slogan Shaping tomorrow with you.It is the world's third-largest IT services provider measured by revenues (after IBM and HP).Fujitsu Limited reported consolidated revenues of 4.8 trillion yen (US$46 billion) for the fiscal year ended March 31,2014.

INTRODUCTION4FUJITSU lIMITEDFujitsu is the second oldest IT company after IBM, established on June 20, 1935. In 1954, Fujitsu manufactured Japan's first computer.In 1992, Fujitsu introduced the world's first 21-inch full-colorplasma display.In June 1999 Fujitsu's historical connection with Siemens was revived, when the two companies agreed to merge their European computer operations into a new 50:50 joint venture called Fujitsu Siemens Computers, which became the world's fifth-largest computer manufacturing company.

CHALLENGES5FUJITSU lIMITEDWhile many senior IT strategists and business leaders agree the potential benefits of moving to a cloud model are compelling and increasingly attainable they are under no illusions regarding the challenges facing them on this journey.IT decision-makers have genuine concerns around issues such as security, data governance, reliability, performance, loss of control, cultural resistance, migration and integration.Not to mention the difficulty of selecting trusted cloud partners with the necessary capabilities, experience and market stability to support their specific ambitions.

CHALLENGES6FUJITSU lIMITEDThe world faces a variety of problems that are complex and difficult to solve quickly. These include the need to conserve resources, protect the environment and develop new medical therapies. Supercomputers perform calculations at super-high speeds, processing massive amounts of information.This allows them to recreate or model a wide variety of phenomena inside the computer, such as the unobservable internal structure of the earth, large-scale disasters that cannot be reproduced and the effects of pharmaceuticals on the human body that are not clearly understood..FUTURE TRENDS7FUJITSU lIMITEDIn 2014, the Internet-of-Things markets will rapidly develop, the industry size of mobile devices is also growing, and the related market development and technological evolution will also go increasingly fast.

Recently, at an industrial and technological outlook symposium in Shenzhen, the leading semiconductor manufacturers delivered presentations on the market trends of these hot industry topics, covering

Internet-of-Things applications, smart green lighting, mobile terminal devices image processing technology trends, and so on.

PURPOSE OF THE STUDY8FUJITSU lIMITEDThe purpose of this study is to investigate the business strategy Practice of how it operatesIts strategic use of information technologyChallenges facing in the global marketResearch & development in supercomputing, advance transportation, drugs, future manufacturing.Organizational structure and other key components in the area they operates

CORPORATE VISION AND VALUES9FUJITSU lIMITEDThrough our constant pursuit of Innovation, the Fujitsu Group aims to contribute to the creation of a networked society that is rewarding and secure, bringing about a prosperous future that fulfills the dreams of people throughout the world.What Fujitsu Strive forWhat Fujitsu ValueSociety and EnvironmentEmployeesProfit and GrowthCustomersShareholders and InvestorsBusiness PartnersGlobal PerspectiveTechnologyQuality

FUJITSU M10 SERVERS ROADMAP10FUJITSU lIMITED

Offers high performance and reliabilitySet new World Record in 2015For ex: 5 times faster compared to other competitors server

NEED OF CONTROL IT11FUJITSU lIMITEDFujitsu understands the importance of process within IT delivery and, taking the standards set by the IT Governance Institute, is looking to the future to implement and develop the IT Governance that will deliver business benefit.

Work is already underway on the development of controls for the emerging VPIs. The first step was the commitment of the Board to focus on the core business of infrastructure management, and then to share that vision with clients to understand what will be important to them and the implementation priorities

GOVERNANCE OF THE INFORMATION SYSTEM12FUJITSU lIMITEDThe first stage is nearing completion and Fujitsu has identified the framework that manages the conflicting domains within complex VPIs. They are:

Data - to map and manage the informationTechnology - to understand the limitsOperational - to be the most efficient Security - to meet the complex needs of different organizationsEnterprise Management - to monitor and control the environment Commercial - to support users that are demanding value

NEXT 10 YEARS13FUJITSU lIMITEDFujitsus strength rests in its ability to understand an organizations business strategy, and to develop a correlated IT strategy that incorporates an infrastructure that delivers optimum commercial value.

The next ten years will see a complete shift to measurable value within the IT arena. Fujitsu has the tools, framework and vision to deliver a future based on IT Governance.

RISK MANAGEMENT14FUJITSU lIMITED

The Fujitsu Limited have provided Group-wide risk management and compliance systems. Risk Management & Compliance Committee is an assigned internal control committee who reports directly to management to promote the global risk management and compliance system. This committee appoints Chief Risk Compliance Officers at each division of Fujitsu Limited and each Group company.

RISK MANAGEMENT15FUJITSU lIMITEDIn general, Risk Management & Compliance Committee identifies, analyzes, and evaluates the risks and confirms the detailed measures intended to deal with major risks by avoiding, minimizing, transferring or retaining them. Important risks need to be reported to the Management Council. Besides preventing, it is also necessary for the committee to prepare responses against the risk when it actually happens.

In practical terms, it decides on risk management regulations and guidelines, applies them and regularly reviews and improves them.RISK MANAGEMENT16FUJITSU lIMITEDFollowing are the risk management activities that Fujitsu conduct:Group-Wide Disaster PreparednessImplementing Disaster Preparedness Self Checks at Each Business Site Carrying Out Joint Inspections by Specialist Teams Business Continuity ManagementStrengthening BCM for Our Entire Supply ChainTraining Specialists in BCMMeasures against New Strains of InfluenzaRisk Management Education

STAKEHOLDERS17FUJITSU lIMITED

STAKEHOLDERS18FUJITSU lIMITEDBoard of Directors

StatusNamePower&InterestPresident and Representative DirectorMasami YamamotoHighRepresentative DirectorMasami FujitaHighDirectorChikafumi UrakawaHighYoshikazu KudohHighNorihiko TaniguchiHighMichiyoshi MazukaHighHaruo ItoFuji Electric Co., Ltd.HighTakashi OkimotoChuo Real Estate Co., Ltd.HighTatsuzumi FurukawaHighMiyako SudaThe Cannon Institute for Global StudiesHighJun YokotaSpecial Advisor to the Chairman of KEIDANRENHighPRODUCT DELIVERY19FUJITSU lIMITEDMajority of the net sales come from technology solutions/services including system integration, outsourcing services, network services, cloud services, system support services, security solutions, system products and network products. Fujitsu meet a wide variety of customer needs, offering cloud services such as IaaS, PaaS, and SaaS that make operation of customers ICT systems easier, and help to make their operations greener.

FUJITSU CLOUD IaaS20FUJITSU lIMITED

FUJITSU CLOUD SERVICES21FUJITSU lIMITEDFujitsus cloud portfolio covers Infrastructure as a Service (IaaS), Platform as a Service (PaaS) and Software as a Service (SaaS) and Fujitsu complement these with Fujitsus Cloud Integration Platform and a wide range of professional management and enablement services.

FUJITSU CLOUD IaaS22FUJITSU lIMITEDIn the cloud IaaS, the consumer does not manage or control the underlying cloud infrastructure but has control over operating systems, storage, deployed applications, and possibly limited control of select networking components (e.g., host firewalls).Fujitsu Cloud IaaS provides servers, storage, and network capacity as a service, along with OS (Windows, Linux), database (SQL server), load balancing, and other managed services and software offerings. The services are delivered from tier III data centers, offering consistent, uptime-based SLAs, data protection, reliability and security (accredited to ISO27001) .


Cloud services from partners Microsoft Windows Azure Storage as a Service Manage your data securely and cost-effectively.FUJITSU CLOUD IaaS24FUJITSU lIMITEDFUJITSU Cloud IaaS Trusted Public S5 provides the following standard features:Compute and storage on demand delivered via globally standardized, shared, virtualized infrastructureAll major Windows and Linux Operating Systems supportedFirewall included for securityLoad balancingHourly metering and monthly billingAPI enables monitoring and control of system performance and cost optimizationOption to reserve capacitySupported by a full range of optional expert services to meet all your cloud management and operational needs


FUJITSU CLOUD IaaS26FUJITSU lIMITEDCriteria/CompanyWindows AzureFujitsuDeployment ModelPublic CloudHybrid CloudPublic CloudPrivate CloudService ModelIaaSPaaSIaaSBase Plan Price$0.02 per hour$0.15 per hourIndustriesBanking & FinanceHealthcare & PharmaceuticalsInternet & CommunicationsManufacturing & EngineeringRetail & Customer ServicesBanking & FinanceHealthcare & PharmaceuticalsRetail & Customer ServicesNotable CustomersIcertis, Webzen, Telenor, Toyota, Milliman, Bmw Latin AmericaInternational Personal Finance, Frucor, Japan Racing AssociationFeaturesAuto ScalingBlock StorageCloud StorageContent Delivery NetworkDatabase as a ServiceDeploy ServersDisaster RecoveryHorizontal ScalingLoad BalancingMessaging ServicesVertical ScalingCloud StorageDisaster RecoveryFirewallsSystem MonitoringAdministration & Compliance DetailsFedRAMPHIPAA CompliantISO 27001 CertifiedNetwork Uptime GuaranteePCI CompliantSOC 2SSAE16 Audited FacilityISO 27001 CertifiedSupport Services Available24/7ForumsLive ChatPhoneLive ChatPhoneServer OS TypesLinuxWindowsLinuxWindowsFUJITSU CLOUD IaaS27FUJITSU lIMITEDBenefits of FUJITSU Cloud IaaSProduct & service innovation: Support rapid business growth with low start-up costs and less riskTime-to-market: Rapidly access unlimited ICT capacity and capabilities to reduce your project timescalesFlexibility for future growth: Rapidly respond to both strategic and short-term business needs by scaling your IT environment to meet new demandsLower lifecycle costs: Reduce TCO and consume technology services in the most energy-efficient way reducing your carbon footprintManage peaks and troughs: Ensure costs reflect seasonal/uneven demandINFORMATION SYSTEMS SOURCING28FUJITSU lIMITEDOutsourcing services are a key field for Fujitsu, where through their network of approximately 100 datacenters in 16 countries worldwide, mainly in Japan and Europe.Fujitsu developed the Total Systems Management (TSM), the core building block of all other Fujitsu Outsourcing Services and Solutions are built upon.With delivery centers in North America, Europe, India and Asia-Pacific, Fujitsu offers clients a global reach and capability by managing service delivery leveraging onsite, near-shore and offshore resources.

INFORMATION SYSTEMS SOURCING29FUJITSU lIMITEDThey offer a full range of services from selective applications outsourcing through to business process outsourcing:Application Management: Ongoing support, enhancement and development of custom developed, packaged and Web-based applications Package Management: Ongoing support, upgrades and management of packaged application solutions Full-scope Outsourcing Services: Ongoing management and delivery of IT services for a client's infrastructure and applications environments providing complete end-to-end coverageBusiness Process Outsourcing: Owning, administering and managing the business processes, providing services according to defined metrics, and continuously improving the processes over time.

INFORMATION SYSTEMS SOURCING30FUJITSU lIMITEDService deliverablesData centerTechnical supportOS relatedNetwork relatedStorage relatedOperation supportRoutine jobsOnline monitoringBatches processingData life cycle (backup/restore) operationPrinting and mailing servicesNetworking center servicesDesk side support servicesHelpdesk and call center servicesDisaster recovery services

INFORMATION SYSTEMS SOURCING31FUJITSU lIMITEDCustomer BenefitsDevelopment and management of a more simplified IT structureSignificantly cutting the cost in managing data processingLess concern in terms of implementing new and future technologyEffectively minimizing the impact of managing human resources and procuring new systems

CUSTOMER RELATIONSHIP MANAGEMENT32FUJITSU lIMITEDThe Fujitsu Group is aiming for management innovation by using the "Program to Improve the Quality of Management", and taking a number of initiatives to form an innovative corporate culture that can keep pace with customer changes.The Fujitsu Customer Relations Center was established in 2003Since 2005 all inquiries have been routed to the Fujitsu Contact Line.This contact line does not only increase customer satisfaction, Fujitsu analyzes the customers feedbacks and use it for product and system development and quality improvement.PC Support Center for Individual CustomersThe User Association 'Fujitsu Family Association'

CUSTOMER RELATIONSHIP MANAGEMENT33FUJITSU lIMITED

CUSTOMER RELATIONSHIP MANAGEMENT34FUJITSU lIMITED

IT PROGRAM AND PROJECT MANAGEMENT35FUJITSU lIMITEDFujitsu strongly believe that their commitment to project management will enhance and improve their customer service delivery.Fujitsu America is widely recognized for its strength in project management. They use ManagementSuite which offers a solid and proven framework, and it is readily adaptable to a great range of project types, from short 30-day projects to large, multi-million dollar endeavors, whether using an approach that is iterative and agile or a traditional waterfall type.

IT PROGRAM AND PROJECT MANAGEMENT36FUJITSU lIMITEDProcessesIt is based on the framework proposed in PMBOK guide.Initiating and Planning Establishing and agreeing on mission, scope, standards, expectations, and project structure and resources.Executing Managing and facilitating the chosen delivery process.Controlling Ensuring that scope, issues, quality, and progress are properly managed throughout the project life cycle.Closing Ensuring that the project is completed in an orderly fashion, including final delivered products, smooth transition to the following phase, and decommissioning of the project environment.

IT PROGRAM AND PROJECT MANAGEMENT37FUJITSU lIMITEDComponentsManagementSuite is a web-based, easy-to-use set of reference materials composed of the following key components:Processes: Groups of key project management activities structured along the PMI process groups.Techniques: Set of common techniques or methods used throughout the various project management tasks. Included among them are: effort estimation, project scope structuring, risk identification, evaluation, and response planning.Tools: Fully customizable deliverable templates and examples, project documentation organization, checklists and other job aids.Learning Material: Presentation material on key processes that serve as training material. In addition, a comprehensive set of instructor-led training and self-paced e-learning modules are available from Fujitsu.

IT PROGRAM AND PROJECT MANAGEMENT38FUJITSU lIMITEDThe five pillars of Fujitsu project management approach can be summarized as follows:Focusing on business benefits to deliver expected value. This may mean stopping the project if it is no longer justified.Balancing explicitly defined roles and responsibilities to meet the goals of key project stakeholders.Managing by deliverables to focus on tangible results with emphasis on products to be delivered and to measure progress objectively.Managing business risks through releases to match the organizations capacity to change and to provide benefits to the business through multiple releases and progressive construction and implementation.Managing project risks through phases to have clear decision points at which the evolution of the project can be reassessed from a business standpoint.

KNOWLEDGE MANAGEMENT39FUJITSU lIMITEDFujitsus in-house knowledge management tool ProjectWEB introduced in 1998. Recently, increasing numbers of business units have been using ProjectWEB to prevent security incidents, which demonstrates its ability to be used not only in projects, but also in various other business arenas.

Fujitsu introduced ProjectWEB as a mechanism for practicing knowledge management (KM) on the network and it is based on the concept of providing a work site on a network allowing activities across different business locations at all hours. Because it is a Web-based application, it allows real-time sharing of information between different business locations by having clients to connect to a network.KNOWLEDGE MANAGEMENT40FUJITSU lIMITEDOverview of functionsCommunication functionsIt is a group of function that assist communication including sharing of information between project members. Library FunctionThis function provides file sharing with high operability similar to that of Windows Explorer. This function, which manages documents relevant to the operation of a project with a systematized directory structure, is used for purposes such as sharing files between project members.todo list functionIt allows sophisticated sharing of information among multiple people on the Web, a process that tended to be cumbersome via E-mail. It achieves centralized management of the progress of work and visualization of problems by allowing multiple recipients to make reports on the same screen in response to the senders work instructions. Project management support function The progress management function is equipped with a work break down structure (WBS) and this function is for gaining an understanding of work progress for each process or program. The quality management function is provided with features that allow the user to manage information to be shared with customers and grasp the progress on the actual site of development including issue control function, incident control function, specification change control function and review record control function.

ETHICS AND PRACTICES41FUJITSU lIMITEDGlobal Business Standards are a further development, designed to provide guidance to everyone working in Fujitsu all over the world, as to how they must act so as to:Prevent breaches of the lawMaintain our high standards of business conductProtect Fujitsus global reputationAll Fujitsu employees must, using the Global Business Standards as a reference point, learn and comply with the standards and laws that apply to them. The standards are to be applied to all our business operations throughout the world.

ETHICS AND PRACTICES42FUJITSU lIMITEDFujitsu Code of Conduct / Global Business Standards1. We respect human rights2. We comply with all laws and regulations3. We act with fairness in our business dealings.4. We protect and respect intellectual property.5. We maintain confidentiality.6. We do not use our position in our organization for personal gain.1.1 Respect for human rights2.1 Respect and observance of laws and regulations3.1 Fair Competition4.1 Protecting Fujitsu IP(Intellectual Property)5.1 General Principles6.1 General Principle1.2 Discrimination or harassment2.2 Financial Reporting and Company Records3.2 Bribery4.2 Respect for Third Party IP5.2 Protecting Confidential Company Information6.2 Conflicts of Interest1.3 Creating a work environment that promotes trust and respect2.3 Environment and Products3.3 Dealing with Governments5.3 Protecting Confidential Customer or Third Party Information6.3 Gifts and Entertainment2.4 Health and Safety3.4 Fair and Ethical Purchasing5.4 Handling Personal Data6.4 Insider Dealing2.5 International Trade3.5 Marketing and Advertising6.5 Protecting Company Assets2.6 Money Laundering3.6 Political and Media ActivityCULTURE43FUJITSU lIMITED

LESSONS LEARNED AND LIMITATION OF THE PROJECT44FUJITSU lIMITEDLimitationUnable to find some information due to its confidentialityIt was challenging to summarize all the information Lessons learnedKnowledge creationLearned about Top Global IT Organizations and well-known services that they provideTeam workREFERENCES45FUJITSU lIMITEDFujitsu. (2004). Taking control of IT-enabled investment. Retrieved from http://www.fujitsu.com/downloads/SVC/fc/fs/proj-mgmt.pdfFujitsu. (2009). ManagementSuite project management methodology: Delivering solutions on time and within budget. Retrieved from http://solutions.us.fujitsu.com/downloads/macroscope/FS_Macroscope_ManagementSuite.pdfFujitsu. (2012). Program management service. Retrieved from https://www.fujitsu.com/us/Images/Program-Management-ds.pdfFujitsu. (2013). Fujitsu way code of conduct. Retrieved from http://www.fujitsu.com/global/Images/Global%20Business%20Standards%20V2%20English.pdfFujitsu. (2014). Fujitsu corporate profile. Retrieved from http://www.fujitsu.com/global/Images/CorporateProfile_2014.pdfFujitsu Ten. (2014). Our corporate culture. Retrieved from http://www.fujitsu-ten.com/company/vision/culture/Fujitsu. (2014). Annual report 2014. Retrieved from https://www.fujitsu.com/global/Images/annualreport2014-pdf-all_tcm100-1103711.pdfFujitsu. (2015). FUJITSU Cloud infrastructure as a service. Retrieved from http://www.fujitsu.com/global/services/infrastructure/iaas/Fujitsu. (2015). Business and other risks. Retrieved from http://www.fujitsu.com/global/about/ir/policy/risks/index.htmlFujitsu. (2015). Customer relationship management. Retrieved from http://www.fujitsu.com/au/services/application-services/saas/crm/Fujitsu. (2015). With our customers. Retrieved from http://www.fujitsu.com/global/about/csr/activities/society/cs/index.htmlFujitsu. (2015). Project management. Retrieved from http://www.fujitsu.com/caribbean/services/business/consulting/Hosono, K. (2006). Application of knowledge management to system development. FUJITSU Sci Tech, J, 42(3), 364-368.Isetan Mitsukoshi Holdings Ltd. (2013). Using insight to deliver better customer service. Retrieved from http://img.jp.fujitsu.com/downloads/jp/jfi/pdf/case24-en.pdfMurakami, N. (2010). New efforts for ProjectWEB to be business infrastructure. FUJITSU Sci Tech, J, 46(2), 209-214.Nooren, E. (2012). Case Study: The impact of customer relationship management on Fujitsu as a service providing company (Masters dissertation).Rizal, M., M. (2013). Achieving competitive advantage through outsourcing in the SAF. Pointer, journal of the Singapore armed forces, 39(3), 31-40.

46FUJITSU lIMITEDThank you for your attention.

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