Greggs have set targets to involve two thirds of their staff in contributing their views on issues affecting them. This might suggest that only a minority currently are involved in having their views or ideas recognised.Putting this into practice, includes making unannounced visits to at least half a dozen stores by Whiteside to” listen to ideas from his 19,000 staff and to let them know how much their ideas are valued” He also looks at the way customers are greeted, speed of service and presentation of products as Gregg’s standards are high. He joins team meetings in the stores to listen to ideas, as well as keeping them informed of the company’s plans for expansion. One key strategy of refurbishing Gregg’s shops with new layouts giving space for seats and extended range of sandwiches, drinks reflects feedback from staff and customers ideas for improvements. Greggs during 2013 have already made store improvements throughout the country after listening to employees.Whiteside like Mc Meikan works several full shifts in Gregg’s shops doing everything from serving to sweeping floors. This is another way of “keeping in touch with the front line”The health and wellbeing of our people is of paramount importance to Gregg’s. They have robust Health & Safety controls in place, designed to protect their people at work. They want employees to feel rewarded, valued and engaged in the business. We want all members of our Gregg’s family to share in our success when our business is doing well, that is why every individual working at Gregg’s is eligible for profit share, paid twice a year. They also offer SAYE (Save as You Earn) schemes, an annual Employee Opinion Survey where we encourage their staff to tell us what it's really like working for Gregg’s and how they can improve, plus we have a wide range of family friendly policies which recognize family rights and help our people achieve a sensible flexible work-life balance. Gregg’s promote equal opportunities and encourage diversity and inclusion via policies that ensure they do not discriminate on the grounds of age, gender, ethnic origin, religion or disability. They want to train and develop employees at every level to ensure they are successful in their roles and can progress within the company. “We offer a wide range of training and skills courses and are very proud that a high number of new appointments are internal promotions, says Mc Meikan”