GHMC Website User Manual

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Training Manual

GHMC - Grievance


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How a citizen can lodge a Grievance Online

To Lodge grievance online go to Call Centre in www.ghmc.gov.in Click on Lodge your Grievance


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Citizen can search already registered grievances by clicking on search

grievance here

Citizen can search details of circle & ward by clicking on locality search here



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Enter Locality Name and Click Search

Citizen can search details of circle & ward by entering locality

name and click Search



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After clicking on search, details of circle & ward along with locality

details can be viewed here



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Enter Name

Enter Address

Select Circle

Enter Mobile Number

To lodge a grievance enter name, mobile number, address, email id

After entering personal details select your circle here



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Select WardSelect LocalityMention Landmark

After selecting circle select ward locality and enter landmark

details here



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Select Department

After selecting ward locality and entering landmark details select

department to which the grievance is to be addressed



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Select SubCategory

After selecting department select sub category as shown above



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Select Complaint

After selecting sub category select complaint as shown above After complaint selection the details of the officer concerned will be

reflected in redressal to along with his phone number



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Enter Detailed Grievance

Enter detailed complaint here as shown above and click on reviewgrievance



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After clicking on review grievance, check the details of the grievance Enter word verification and submit grievance



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This is were you will find the grievance number. this is for citizensreference to view status of his grievance



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How a citizen can View Grievance Status Online

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To view status of the grievance click on view status of your grievance


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Enter Grievance NumberOr enter Mobile NumberOr Email Address

Enter grievance number or mobile number or e-mail address andclick on search


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After clicking on search a citizen can view all the grievancesregistered by clicking on the link as shown above


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Here is where citizen can view detailed history of the grievanceregistered


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How a citizen can Know Grievance Status Thru Call Centre

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Know Status of Grievance

To collect information on already registered grievance citizencalls the call centre 155304, 1523, 23302440, 23302550, 23302660, 8790715555,8790725555

Citizen will have to mention the grievance number or the mobile

number or the e-mail id in Tracing his grievance to the call centreexecutive

Call centre executive will inform the status of the grievance tothe citizen with proper time lines if the grievance is not beenaddressed and will follow up with the concerned officer for faster

resolution of the grievance


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How Grievance is passed to GHMC Officers -SMS & Phone Call

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All the grievances registered thru call centre or online areforwarded to the concerned officer thru SMS

Officers are also out called by the call centre executive andgrievance is forwarded

Call centre executive does follow up of the grievance with theofficer and updates the status of the grievance in grievance module

Once the grievance is closed by the officer call centre executivecalls the citizen and confirms about the closed grievance. if the

citizen is satisfied call centre, executive updates the status ingrievance module. if the citizen is not satisfied with the status of thegrievance updated by the officer, call centre executive will reopen thegrievance and forward grievance to the higher officer concerned


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What is the Turn Around Time for Resolution of Grievance

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Turn around time for all the grievances is 7 days from thedate of registration of grievance

For grievances related to Health & sanitation , entomologyturn around time for grievance is only 2 days


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How Grievance is forwarded to officer - SMS / Call / Online

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SMS :

All the officers will get an SMS immediately once thegrievance is registered

Call :

All officers will be out called by the call centre executiveand updated about grievance registered in his respectivecircle & ward

Online : All officers can login to http://210.212.212.123/ghmc/ with

their respective login id & password


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How to View Reports & Who Can View reports

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All the officers can view reports. Click on abstract report tab to view reports


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How to View Reports Zone wise

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Reports related to zone can be viewed by clicking on zone wise as shown above. You can drill down by clicking on the related zone till the level of circle-ward-section officer

Export to excel option has also been provided at all the levels


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How to View Reports Circle wise

Reports related to a circle can be viewed by clicking on circle wise as shown above. Officers can drill down by clicking on the related circle till the level of ward-section-officer


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How to View Reports Ward wise

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Reports related to wards can be viewed by clicking on ward wise as shown above. Officers can drill down to by clicking on the related ward till the level of section - officer


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How to View Reports Section wise

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Reports related to sections can be viewed by clicking on section wise as shown above, Officers can drill down to by clicking on the related section - circle - ward - officer

Documents

GHMC Website User Manual