GHM Quarterly Evaluation – 30 Sept 2018 · 9/30/2018 · during the term as all skills courses and clubs were full. Referrals are still being accepted and will be processed at

GreenHouse Mentoring

28/11/2018

GHM Quarterly Evaluation – 30 Sept 2018

GHM Quarterly Evaluation – Sept 2018

GHM Quarterly Evaluation - 30 Sept 2018 Page 2 of 25 November 2018

Executive Summary This report shows the progress of GreenHouse Mentoring (GHM) during the quarter July

to September 2018, recording the results from questionnaires of staff, volunteers and

mentees during that period.

Greenhouse Mentoring aims to help young people in Luton.

We provide quality, trained, screened volunteers from diverse backgrounds who choose to

consistently meet with, mentor and help referred young people in Luton to: take responsibility

for their actions; improve their social skills; and become more self-confident and resilient. See

Mission Statement (attached).

All figures given are for the Period up to 30 September 2018.

This was quite a busy quarter, GHM has in the past 3 months:

Maintained good Funding Support;

Received 15 Referrals – this is reduced from most quarters – possibly because we

suspended referral interviews for the term as all service were full;

Trained – 44 people in Guidelines for Dialogue training run by the Feast and 46 in

ADHD Awareness run by the ADHD Foundation;

Run 6 Courses, Dealing with Anger and Self Esteem for 41 young people, 95

session attendances recorded;

Run 9 Skills and Activity Clubs;

Continued to support 60 individual mentoring relationships and 83 young people in

Group Mentoring settings. 185 mentoring sessions were recorded;

Provided 380 opportunities for Volunteers to help in the Community through

Mentoring (see 2.7).

Organised and Analysed the Annual Relationships Questionnaire – some key

results were:

Mentees

100% of the young people felt that mentoring had helped them and 95%

confirmed that they had changed since they had begun mentoring.

We asked whether joining GHM had made a difference…

a) 84% felt that they mixed better with others;

b) 84% said they saw better now how their behaviour affected others;

c) 97% said that their confidence had improved;

d) 81% of the young people said they thought more about the future,

although 50% only felt this a “A Little”;



e) 84% felt more confident about the future (31% of these were “A Little”

more confident);

f) 81% considered themselves more able to deal with difficult situations at

home or school;

Young people feel very engaged with the service and feel that GHM both listens

to them (91%) and that they have a say in what they do in their mentoring

relationship (100%).

Volunteers

97% of Volunteers felt that mentoring had helped them personally and 97%

admitted that they had changed since they had begun mentoring.





d) 84% of the Volunteers said they thought more about the future;

e) 72% felt more confident about the future;

f) 78% were more able to deal with difficult situations at home, work or

school;

Volunteers feel very engaged with the service and feel that GHM both listens to

them (94%) and that they have a say in what they do in their mentoring

relationship (97%).

Collected consistently good feedback from Mentees and Volunteers, e.g. from the

Building Self-Esteem course…

“Made a friend, hugged each other and walked from the room with their arms

around each other after sharing things they like about themselves and listening

to their new friend, discovering how much they have in common.”

“His mum said she was very pleased with his improvements at home when

dealing with his siblings. He was less angry & thought about a situation before

he got involved” (observation after attending Dealing with Anger course)



Table of Contents Executive Summary ........................................................................................................ 2

1. GreenHouse Mentoring Overview ............................................................................ 5

1.1 The Service ...................................................................................................................................5

1.2 Aims & Objectives .........................................................................................................................5

2. Key Events during the period. .................................................................................. 5

2.1 Referrals ........................................................................................................................................5

2.2 Group Mentoring ...........................................................................................................................6

2.3 One to One Mentoring ...................................................................................................................7

2.4 Staffing Changes ...........................................................................................................................7

2.5 Management Committee ...............................................................................................................7

2.6 Funding & Financial Overview ......................................................................................................7

2.7 Training, Volunteering & Screening ........................................................................................... 10

2.8 Partnership Working ................................................................................................................... 10

2.9 GDPR ......................................................................................................................................... 10

2.10 IT Systems ................................................................................................................................. 10

3. Statistics for the Period .......................................................................................... 11

4. Feedback This Period ............................................................................................ 14

4.1 Mentees ...................................................................................................................................... 14

4.2 Volunteers .................................................................................................................................. 17

5. Plans ...................................................................................................................... 20

5.1 New Skills Courses .................................................................................................................... 20

5.2 Monitoring & Evaluation ............................................................................................................. 20

5.3 Upgrade of IT Systems .............................................................................................................. 21

5.4 Succession Planning .................................................................................................................. 21

5.5 Mentoring Modules ..................................................................................................................... 21

5.6 Quality Accreditation .................................................................................................................. 22

5.7 Fund Raising Concert ................................................................................................................ 22

5.8 Management Plan ...................................................................................................................... 23

Appendix A – Vision, Mission, Values ........................................................................... 25



1. GreenHouse Mentoring Overview 1.1 The Service

GreenHouse Mentoring (GHM) is a Community Project of Stopsley Baptist Church

(SBC).

We are a locally focussed, Luton based organisation, established in 2002 following a

successful pilot started in 2000, committed to provide a safe, supportive and friendly

place for young people, volunteers and staff alike.

We provide quality, trained, screened volunteers from diverse backgrounds who

choose to consistently meet with, mentor and help referred young people in Luton to

take responsibility for their actions, improve their social skills and become more self-

confident and resilient.

We love to treat everyone in a uniquely personal way and help them to unlock their

potential.

This help may take the form of:

One-to-One Mentoring;

Group Mentoring via Skills Training Courses and Skills & Activity Clubs;

GHM Café (providing a safe and encouraging environment for activities) or

English Corner (enabling improvements to conversational English language

for young people, volunteers or parents);

Providing volunteering opportunities as Mentors, Course Leaders, Café

Helpers and references when volunteers apply for jobs.

Our service is free to Service Users and Referrers alike.

1.2 Aims & Objectives

See attached Vision, Mission and Values statement.

2. Key Events during the period. 2.1 Referrals

We have received 15 referrals this quarter – which is lower than usual. This may

well be because we took the initiative this term to suspend referral interviews



during the term as all skills courses and clubs were full. Referrals are still being

accepted and will be processed at the end of the term.

Arrangement of Referral Interviews is on schedule having been caught up during

the Summer period.

Figure 1

2.2 Group Mentoring

Group Mentoring Skills for 8-13 year olds ran 6 times

during the period – 3 times for Self Esteem and 3 times for

Dealing with Anger.

Group Mentoring Skills and Activity Clubs allow a

safe environment where relevant skills can be learnt;

social interaction practiced; and fun activities enjoyed.



Activity Individual Participants

Total Sessions Attended

Dealing with Anger Skills Course 14 28

Self Esteem Course 29 67

Skills and Activity Clubs

ACE Kids (8-10) 14 23

ACE Plus (11-13) 14 32

The Base (14-18) 15 34

Unique Participants 83 184

NB. Some participants attended multiple activities during this period.

2.3 One to One Mentoring

In the last quarter, 185 meetings of Mentoring Relationships were recorded. This

is lower than usual but normal for the summer months.

In June, we carried out the Annual Relationships Questionnaire (ARQ).

2.4 Staffing Changes

Staffing has been stable this quarter.

2.5 Management Committee

The Management Committee, as planned, did not meet formally this quarter.

There was a brief meeting on 26th September to discuss the potential to increase

staffing in the future. The next full meeting is scheduled for November 2018.

2.6 Funding & Financial Overview

Funding for 2018 is secured - the forecasted £56,000 has been identified.

GHM had previously been chosen for the next round of the Co-op Local

Community Fund. This allows funds to be generated from Co-op members

purchases until 27 October 2018.

Successful applications have been made this quarter to Wixamtree Trust;

London Luton Airport Ltd. - via BLCF and the London Luton Airport Limited

Youth Fund - via BLCF.

GHM has continued with its Financial Strategy. i.e.



To regularly review the financial budgets and forecasts for GHM;

To maintain the size of GHM largely as at present, with a budget of

approximately £55,000 per annum.

To build a broader base of sustainable funding from supporters, volunteers

and trusts via initiatives such as:

• Amazon Smile;

• Cup of Coffee Scheme;

• Co-op Local Community Fund;

• Easy Fund Raising.

To provide a small number of effective fund-raising events each year;

To build Mentoring Aid by connecting locally with businesses, schools,

charities, churches and be a positive influence in the local community;

To build relationships with and apply to Trusts that are keen to support our

work, preferably on a 2 or 3-year basis.

Regular Finance Reviews have continued throughout the period; the financial

forecast figures for 2018 at 30 September 2018 are shown below. No specific

issues to report.



Significant funds for 2019/ 2020 have already been secured. Details of expected

budgets are as shown below. These allow an increase in hours to allow for

Succession Planning. Recent applications are shown below, further fundraising

and application to Funders continue.

Recent Funding Applications 2018



2.7 Training, Volunteering & Screening

Our Volunteers are essential to

providing GHM Services. During the

last quarter our Volunteers attended or

delivered a wide range of activities and

services – see table to the right.

A total of 380 Volunteer Sessions in all!

2.8 Partnership Working

GHM continues to work with a number

of organisations including: Feast,

ADHD Foundation, Young People's

Alcohol and Drug Service, University of

Bedfordshire, Luton Targeted Youth

Service and Barclays, to deliver

services e.g. the Base & ACE Group

Mentoring Clubs.

2.9 GDPR

The change in legislation surrounding data protection necessitated a review of

systems and recording of data. This was carried out in time.

A further review of outstanding actions/ retention periods and inclusion into

ongoing procedures will allow this item to be closed during the next quarter.

2.10 IT Systems

Updating of the GHM Contacts Database to become more modern, web-

enabled, situated on a professionally managed hosting site has been completed.

It is expected that the new database will be implemented once final user

acceptance testing has been carried out over the latter part of the year. A

company to support the application in the future is being considered.



3. Statistics for the Period

No Performance Indicator Value

1. No. of young people aged 5-25

directly engaged with services.

2017

Q1

2017

Q2

2017

Q3

2017

Q4

2018

Q1

2018

Q2

2018

Q3

1 to 1 Mentoring1 56 58 57 62 62 59 60

Group Mentoring2 63 62 50 75 71 75 83

Total Participants 119 120 107 1173 1213 1133 1183

New Referrals this period 31 47 28 30 38 38 15

Referrals Outstanding

or Unsuitable for Group Mentoring

51 54 49 59 67 904 53

Ethnicity of young people aged 5 to

25 directly engaged with services.

1 Total relationships – maintained, on hold or being matched

2 Includes Group Mentoring Clubs and Skills Sessions

3 Unique Participants – some Mentees had Group Mentoring and 1-1 Mentoring during period

4 This number has risen to an unusually high number of outstanding referral interviews



2. Number and ethnicity of young

people aged 5 to 25 with learning

difficulties and/ or disabilities (LDD)

regularly participating in youth

mentoring.

In total 222 of 399 referred young people

have learning disabilities and/or disabilities

(LDD)

Ethnicities are shown below.

i.e. 10.3% of referred young people were Asian and of these 7.3% had Autism/Aspergers,

whereas 10.2% of Mixed had Autism/Aspergers and 9.2% of White.



3. Interventions designed to support

young people into employability and

integration into society

15



4. Number of adult volunteers/

supporters

4. Feedback This Period 4.1 Mentees

4.1.1 Feedback from Trainers’ Observation

We capture the observations of Lead Trainers whilst delivering the Dealing with

Anger and Self Esteem Skills Courses. For a while we have also captured

Mentee feedback anonymously.

Since taking these observations, the following changes have been noted.

Some observations made …

There were no further courses completed over the Summer Period (June / July

courses were covered in the end June Quarterly Report) but some early

observations from the September/ October course were:



“Made a friend, hugged each other and walked from the room with their arms

around each other after sharing things they like about themselves and listening

to their new friend, discovering how much they have in common.”

“Initially lacked eye contact and gave short answers. Became more relaxed and

discussed scenarios and interacted with others in group more freely. More

confident in smaller groups”

4.1.2 Feedback from Mentee

This is how one mentee described their mentoring at the end of their time with

their mentor…

4.1.1 Group Mentoring Feedback

The following behaviours have been observed by leaders in Group Mentoring

this quarter…

“Talks in front of others better – didn’t talk at all a few months ago”

“Ran out of first club attended but since then seems happier and more confident”

“Stays calm even when another person was being rude!

4.1.2 Annual Relationship Questionnaire Feedback

100% of the young people felt that mentoring had helped them

and 95% confirmed that they had changed since they had

begun mentoring.





d) 81% of the young people said they thought more about the future,

although 50% only felt this a “A Little”;

e) 84% felt more confident about the future (31% were “A Little” more

confident);



f) 81% considered themselves more able to deal with difficult situations at

home or school;

Young people feel very engaged with the service and feel that GHM both listens

to them (91%) and that they have a say in what they do in their mentoring

relationship (100%).

When asked “How or in what way Mentees felt more able to deal with difficult

situations”, 78% of the young people gave an answer. The following comments

were offered:

• Less Angry, more calm, think clearly

• I am more able to stand up for myself

• More Confident

• Been given a lot of advice & discuss situations

• Try to ask for help when stuck

• I feel I understand more about why people get mad at me & how I can change my behaviour

• A little better by telling Mum

• Smartly, calmly, wise, collective

• I might cry and then talk to someone about how I am feeling

• "I've been able to get over my social anxiety a little bit more"

• When arguing with siblings I remove myself

• A bit because I talk to new people

• Try and tell my aunty to believe me

• I try and think before I act

• Able to do as I'm told better

• Thinking before acting + trying to understand other person's point of view

• Able to set clear boundaries.

When asked for any other comments, Mentees said:

• GHM has always been there for me. Helped me through difficult times and being supportive. I would recommend it to anyone

• We love playing the "lets mime game" because it always makes us laugh. Hide & seek with books is fun. Hide & seek at the park is fun.

• Be kind to others

• Really good really enjoy it

• GreenHouse is an important place to me

• I'm happy with GHM focus on the positives. GHM provides me with a different opportunity and takes me away from my computers

• I liked doing it and I am sad it is ending



4.1.3 Mentee Monitoring & Evaluation Analysis

The following outcomes are expected from the work of GreenHouse Mentoring

with GHM Users:

Improved self-esteem of young people;

Improved social skills & awareness of self and their situation;

Greater resilience in home / school / social situations;

Young people more confident about a positive future;

An analysis of monitoring forms from mentees since June 2013 has, over time, showed improved averages in a number of the following areas: Improvement

Improved self-esteem

(I feel good about myself) 4.02%

Greater emotional resilience in home / school / social

situations

(I've got someone I can talk to if I need to)

1.75%

More confidence about a positive future

(I know what I want to do in the future) -1.38%

Improved social skills

(I try my best at what I do) -0.35%

Improved awareness of self and their situation

(I treat other people well) 0.84%

4.2 Volunteers

4.2.1 Feedback from Training

In September, GHM hosted Further Training sessions on “Guidelines for

Dialogue” delivered by The Feast. A report was written, and the following

summarises the points made:

Course Synopsis: How to transform the way young people discuss tricky issues

and handle different perspectives, enabling them to become agents of peace

There were 44 people attended, 41 of whom were sent feedback, replies were

received from 27 attendees, a very good response overall.



Overall the course was enjoyed and valued by everyone and the overall training

experience rated as Excellent by 60% of the respondents. It was found to be

informative, interesting and high quality. The skill of the trainer was mentioned.

Course Ratings:

1 2 3 4 5

Total– Unsatisfactory

Not so Good

OK Good Excellent

Training Material 0.00% 0.00% 14.81% 40.74% 44.44%

0 0 4 11 12 27

Activities 0.00% 0.00% 11.11% 44.44% 44.44%

0 0 3 12 12 27

Discussions 0.00% 0.00% 7.41% 40.74% 51.85%

0 0 2 11 14 27

Training Venue 0.00% 0.00% 7.41% 33.33% 59.26%

0 0 2 9 16 27

Main Trainers 0.00% 0.00% 7.41% 18.52% 74.07%

0 0 2 5 20 27

GHM Café 0.00% 3.70% 0.00% 29.63% 66.67%

0 1 0 8 18 27

Overall Training Experience

0.00% 0.00% 7.41% 33.33% 59.26%

0 0 2 9 16 27

A few learning points were made:

• The need for more practice was mentioned;

• A number of other suggestions were made mainly around the need for

more time and follow up sessions.

Some Comments from Participants:

What did you like most about the session?

Real good mix of people attending

The way the trainer asked to think of dialogue and how to respect others by

dialogue, allowing opportunities through discussion as a group.

The topic as I think it’s sooo relevant

Thought -provoking subject matter

The chance to put the skills into practice during group discussion



Better ideas to handle tricky situations

The interaction with mentors I've not met before

Interactive; opportunity to put discussion techniques learned in GHM Mentoring

training into practice.

Friendly atmosphere and space to think about how to implement the protocols

Very relaxed. Opportunity for everyone to speak. Confident delivery.

Chance to discuss good ideas for keeping dialogue positive

Group discussions with other volunteers

4.2.2 Feedback from the ARQ

97% of Volunteers felt that mentoring had helped them

personally and 97% admitted that they had changed

since they had begun mentoring.





d) 84% of the Volunteers said they thought more about the future;

e) 72% felt more confident about the future;

f) 78% were more able to deal with difficult situations at home, work or

school;

Volunteers feel very engaged with the service and feel that GHM both listens to

them (94%) and that they have a say in what they do in their mentoring

relationship (97%).

4.2.3 Feedback from Volunteer Evaluation Forms

“All mentoring has been going well”

“Great opportunity”

“I had thought that GHM dealt with schools/parents while mentors focussed on

the mentee, but I have had to be more hands on with school than expected”

At the end of their relationships, this is what a couple of mentors said…



Mentor No

How do you think the relationship benefitted

your mentee?

How has the relationship

benefitted you

How do you feel you have

developed through your mentoring

relationship

What is best thing about being a

mentor

1 I feel his confidence has grown over this year and I feel that he can deal with

problems better then he would of at the start of the year

I feel that mentoring him has helped me by dealing with

teens and happy to give better

advice

I feel better with mentoring teens

and better in confidence with young people

Seeing him grow in

confidence and becoming more

independent within his self

2 He has grown confident and independent

It has allowed me to create

and maintain a healthy

relationship with somebody that

needs it

I feel I have matured

Having fun

5. Plans 5.1 New Skills Courses

GHM has been in discussion with three separate people and are planning 3 new

courses starting in November 2018 and early 2019:

Tear & Repair – a Self-Esteem course for 14-18 year olds using art and textiles

as a backdrop to discussing self-esteem;

UpBeat – a new set of sessions to help young people build their

confidence through the medium of singing and music;

Guidelines for Dialogue – a new set of sessions building on the work done

by the Feast in GHM Group Mentoring Clubs and with Volunteers to help

young people to talk, make friends and change lives.

5.2 Monitoring & Evaluation

GHM has been measuring outcomes formally since June 2013 using an in-house

monitoring & evaluation form. A redevelopment of the system to provide a better

statistical baseline and increased consistency of scoring is being carried out.



Two University of Bedfordshire Interns performed an analysis of outcome

monitoring in 2017. Implementation has been delayed by the introduction of

GDPR but is hoped to be completed in Q4 2018/ Q1 2019.

The main thrust of the changes is to introduce 360-degree feedback with input

from Referrers, Parents and Staff/ Leaders/ Mentors. The first stage of Staff/

Leader observations has begun, and the use of the Rosenberg Self-esteem

scale will be implemented next in accordance with the following schema.

5.3 Upgrade of IT Systems

Plans are underway to upgrade and simplify the IT systems (see section 2.10) as

part of the succession planning for GHM Leaders.

5.4 Succession Planning

A succession plan for the Joint Managers has been presented to the

Management Committee, a milestone of actions identified, and these continue to

be progressively carried out under the oversight of the GHM Management

Committee.

5.5 Mentoring Modules

Mentoring Modules i.e. a package of activities or learning that can be used in a

One-to-One Mentoring relationship, are being gradually discussed, formulated,

designed and developed. So far, implementation is slowed down by the need to



maintain quality services and training, however the following ideas have been

considered:

Mentoring Projects - using practical projects as a mentoring tool to develop

life skills e.g. Gardening, building storage container for bean bags, evaluating

and tidying art supplies. The Gardening project module is available

1-1 Dealing with Anger module is available;

Self-Harm Module – has been trialled and will be made available to all

volunteers;

Bullying Module – is nearing completion;

Mindfulness – is being drafted;

Building Self Esteem Module to be started;

Mentoring Sessions – single session topics to be done

Further Training subjects distilled into a 1-1 module

“What to do if your friend…”

A Handbook has been designed to hold details of all available Mentoring

Modules and Sessions. Each module will have at least a Mentor Guide covering:

Module/ Project Brief Explanation

Resources Required Skills Required

Learning Objectives Budget Allowance

Planning required Supervisor/ Supervision

requirements

There may also be Mentee Guides as well.

5.6 Quality Accreditation

The Investing in Volunteers accreditation is due for renewal in November 2018

and plans have been initiated with NCVO.

5.7 Fund Raising Concert

Work has begun with Just A Cappella and other acts to organise a fund raising

concert on 16 February 2019.



5.8 Management Plan





Appendix A – Vision, Mission, Values

Documents

GHM Quarterly Evaluation – 30 Sept 2018 · 9/30/2018 · during the term as all skills courses and clubs were full. Referrals are still being accepted and will be processed at