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Getting the most out of eMed Survey Reporting
Presented by: Jay Bishop, COO
eMed Survey Reporting Tool*Provides snapshot regarding the patient’s experience for:
HCAHPS, Home Health, Emergency Department or Outpatient Services
Available in real-time upon completion of surveysAble to trend monthly, quarterly or annuallyQuery – Analyze multiple levels of data on demand
* JLM Proprietary Database
Login to client site
https://www.emedsurvey.comClient Login:
1. Login to https://emedsurvey.com2. Enter Username and
Password (contact JLM if you do not have a username assigned.
Login to client site
https://www.emedsurvey.comClient Login:
1. Login to https://emedsurvey.com2. Enter Username and
Password (contact JLM if you do not have a username assigned.
3. From this page, you can decide to select “Reports” or run a query from the database.
Running Reports
https://www.emedsurvey.comClient Login:
1. Login to https://emedsurvey.com2. Enter Username and
Password (contact JLM if you do not have a username assigned.
3. From this page, you can decide to select “Reports” or run a query from the database.
4. Select type of report you want to run (CMS HCAHPS, HHCAHPS, Patient Satisfaction, etc)
Running Reports
1. Select type of report you want to run (CMS HCAHPS, HHCAHPS, Patient Satisfaction, etc)
2. Select survey (CMS HCAHPS Inpatient)
3. Hospital is in drop down box.
4. In “Survey Period” Select Start and End Dates
5. Click “Generate Report”
Report Examples
CMS HCAHPS National Comparison
• 11 HCAHPS Composites • Compares your hospital
against the National Rankings (50th, 75th, 90th)
• CMS Mode adjusted• Color coded to identify
percentile ranges
Report Examples
Data Summary with Trending (cont’d)
• Displays individual measures for each composite
• Trend by: Decimal, Percent (Average) or Top Box format
• Trend up to 12 months• Can be exported to excel
for more analysis
Performing lower in “describing side effects”
Report Examples
Top BoxHCAHPS Areas
• Breaks down HCAHPS scores by unit or location
• Identify largest areas for improvement
• Top Box (Always) raw scores
Report Examples
Top BoxHCAHPS Facility Report
• Compare hospital scores across the system
• Specific to hospital or system
• Allows for collaboration
A B C D E F G H
Additional eMed Survey Reportsand Queries
Report Examples
Top BoxER Facility Report
• Compare hospital scores across the system for Emergency Department
• Specific to hospital or system
• Collaboration
A B C D E F G
Report Examples
Weighted Response Summary
• Displays question percentage scores for each type of response• Very Poor• Poor• Fair• Good• Very Good
Works for ER and Outp
Report Examples
Response Summary
• Displays roll up scores for individual questions for Preventative Care
• Good for monthly reports
Querying the Data in eMed SurveyQuery any type of survey (HCAHPS, Preventative Care, Emergency, Surgery or Testing)Deeper analysis of the dataFilter responses in any combinationAggregate level over any given time periodDrill down at the patient levelExport comments or results to excel for further analysis
Queries
https://www.emedsurvey.com
Query DataApplies to: - Patient Satisfaction (ER,
Outp, Inpt)- HCAHPS- Preventative Care
• For more detail, you can query the database
• Select Hospital and date range
• Submit Query
Queries
Query DataApplies to: - Patient Satisfaction (ER,
Outp, Inpt)- HCAHPS- Preventative Care
• For more detail, you can query the database
• Select Hospital and date range
• Submit Query
Queries
https://www.emedsurvey.comClient Login:
Query DataApplies to: - Patient Satisfaction (ER,
Outp, Inpt)- HCAHPS- Preventative Care
• For more detail, you can query the database
• Select Hospital and date range
• Submit Query
Queries
Query Data
2 Steps for hospitals sharing database
- Select (Date Range)
- Select (F. Survey Status)- Completed
- Select (AT. Hospital Name)- Name of your
facility
Queries
https://www.emedsurvey.com
Query Data (cont’d)
- AW. Which area of the hospital was the patient an inpatient?
- (Click on area for more information specific to that area)
Query Examples
https://www.emedsurvey.comClient Login:
Patient Drill Down
• For non-HCAHPS data, users can click on any comment to drill down to the patient level.
• Preventative Care – Feedback in 24 to 48 hours.
• Can be utilized for motivation and praise
Report Examples
https://www.emedsurvey.com
Exporting to Excel
• Any query or report can easily be exported to Excel for further analysis
• Developing easy access “export’ buttons for numerous formats (excel, powerpoint, etc)
Contact Us:
J. L. Morgan & Associates7057 Meadowlark Drive| Birmingham, Al 35242
205-995-4226 | Fax: 205-995-7141www.Jlmorganandassociates.com
Jeff Morgan, President 205-408-8774 Office
Jay Bishop, MSHA, CPHQ, COO205-995-7108 Office
Tanya Harris-HaynesHCAHPS Manager
205-995-7144 [email protected]
Wendy DewPrograms Director
(Preventative Care / Pat Sat)205-995-7107 Office
Latrice LawsonData Manager
205-995-7139 [email protected]
Thank you for your time!
