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Getting Started: Online Course & Program Development
Jacquie Moloney, Ed.D.
Carolyn Siccama
Steven F. Tello, Ed.D.
University of Massachusetts Lowell
Kelvin Thompson
University of Central FloridaUniversity of Massachusetts Lowell Continuing Studies and Corporate Education
Sloan-C International ALN ConferenceNovember 13, 2003
University of Massachusetts Lowell Continuing Studies, Corporate & Distance Education
Agenda & Introductions
• Introductions• Course Overview• Course Discussion Forum• Course & Faculty Development• Critical Elements of Online Programs• Is Your Institution Ready?
University of Massachusetts Lowell Continuing Studies, Corporate & Distance Education
Discussion Forum Comments
• How many read the discussion postings?• How many of you posted comments?• Summary of pre-conference comments
University of Massachusetts Lowell Continuing Studies, Corporate & Distance Education
Discussion Forum Comments
• How to motivate/facilitate faculty participation?• What are effective faculty development
strategies?• How to motivate/facilitate student participation?• What does it cost to develop a course or
program? Is online education cost effective?• Who are ALN target audiences?• How to assess program effectiveness?• How to select appropriate technology for ALN?• How to balance FTF and ALN?
University of Massachusetts Lowell Continuing Studies, Corporate & Distance Education
Successful Online Courses & Programs
Online Program
Institution
Online Course
Faculty Students
-Accreditation
-Trends
-Competition
University of Massachusetts Lowell Continuing Studies, Corporate & Distance Education
• Carolyn SiccamaDistance Learning Faculty CoordinatorContinuing,Corporate & Distance EducationUMass Lowell
Course & Faculty Development
Online Course
Faculty Students
University of Massachusetts Lowell Continuing Studies, Corporate & Distance Education
Course & Faculty Development
• 4 Phases of Course & Faculty Development– Online pedagogy – Discussion & Training– Technology training – “hands-on”– Support while teaching– Course redesign/enhancements
• Introduce Faculty To…– Course development guidelines– Administrative guidelines– Faculty development team– Technical support services Online Course
Faculty Students
University of Massachusetts Lowell Continuing Studies, Corporate & Distance Education
Phase I and II: Online Teaching Institute
• Online Pedagogy – Discussion & Training– Faculty as “online student”– Initial course development & planning– Discuss/share with colleagues
• Technology Training – “hands-on”– Introduce Learning Management System (LMS)– Match support staff to faculty needs– Consulting sessions Online Course
Faculty Students
University of Massachusetts Lowell Continuing Studies, Corporate & Distance Education
5 Critical Elements of Online Course
• Online Syllabus– Objectives, expectations, tone
• Course Content/Notes– What are they? What they are not?
• Interaction– Discussion, chat, email
• Instructional activities/projects/assignments– How can we use power of web?
• Assessment– Are students learning?
Online Course
Faculty Students
University of Massachusetts Lowell Continuing Studies, Corporate & Distance Education
Phase III and IV: The Course is On!
• Support while teaching– Logistical support– Technical support– Problem-solving
• Course redesign/enhancements– Course evaluations– What worked, what didn’t?– Modifications and improvements– Enhancements Online Course
Faculty Students
University of Massachusetts Lowell Continuing Studies, Corporate & Distance Education
Small Group Activity: Effective Practices
• Identify one effective practice in your course or faculty development efforts that has been successful at your institution.
• Sloan-C Effective Practices Websitehttp://www.sloan-c.org/effective/
Online Course
Faculty Students
University of Massachusetts Lowell Continuing Studies, Corporate & Distance Education
Online Program Development
• Steven Tello, Ed. D.Associate Director of Distance LearningContinuing, Corporate & Distance EducationUMass Lowell
Program
University of Massachusetts Lowell Continuing Studies, Corporate & Distance Education
5 Critical Areas of Online Program Development …
1. Faculty Development & Support 2. Selection of Online Programs & Structure3. Student Services4. Technology Infrastructure 5. Program Evaluation & Quality Assurance
Program
University of Massachusetts Lowell Continuing Studies, Corporate & Distance Education
Develop and Support Faculty
• How do you motivate/facilitate faculty participation?• Faculty development & technical support program• Support of colleagues & institution
– Financial Incentives– Professional Incentives – Plan for managing intellectual property
• Issue of time– Addressed if supports are in place
Program
University of Massachusetts Lowell Continuing Studies, Corporate & Distance Education
Selection of Online Programs & Structure
• Which programs should you move online?
– Driven by your market, student base!
– What is institution known for?
– Requires a selection process & budget process
• How should online program be structured?
– Asynchronous or Synchronous, Blended, Web-Enhanced
– Look at student needs, program, institution
– Then look at technology & media Program
University of Massachusetts Lowell Continuing Studies, Corporate & Distance Education
Redesign Student Services (but don’t mention you’re doing this ;-)
• Move on-campus resources online– Orientation Registration
– Advising/Tutoring Financial Aid
– Library Alumni Community
• Form cross-college teams with focused projects– Enrollment staff, DCE staff, Technical staff
– Start incrementally, one form at a time:
• Review/Revise Policies & Procedures– If I lived in California, how would I register for a class? Drop?
• Growing integration of Web, LMS, SIS Program
University of Massachusetts Lowell Continuing Studies, Corporate & Distance Education
Make Informed Technology Choices• Course/Learning Management System must:
– Support ease of student & faculty use, must facilitate interaction
– Support course development,adapt to structure, support administration
• Robust, Scalable Systems Architecture - 24/7– System must grow with enrollments, programs, future technology
– Based on industry hardware/software & emerging e-learning standards
– Consider hardware, software and network growth
• Should you Host or Outsource LMS?– Costs associated with both
– Licensing, Staff, Connectivity, Hardware, Development
– Access, Customization,Support
Program
University of Massachusetts Lowell Continuing Studies, Corporate & Distance Education
Program Evaluation & Quality Assurance
QualityOnline
Programs• Satisfaction• Retention• Achievement
• Quality of Learning Experience
• Quality of Students• Quality of Program
Program
University of Massachusetts Lowell Continuing Studies, Corporate & Distance Education
Institutional Readiness
• Kelvin ThompsonCoordinator of Professional ProgramsCourse Development & Web Services University of Central Florida
Institution
University of Massachusetts Lowell Continuing Studies, Corporate & Distance Education
Transformational Assessment
• Dean Jacqueline Moloney, Ed. D. Continuing, Corporate & Distance EducationUniversity of Massachusetts Lowell
Online Program
Institution
Online Course
Faculty Students
University of Massachusetts Lowell Continuing Studies, Corporate & Distance Education
Assessment Principles & Online Education1. Reflects institutional mission
a) Online Program Consistent with Mission
2. Assessment is planned and iterative a) Prove no significant difference
3. Engages multiple constituents a) Upper admin, faculty and professionals
4. Applications of assessment lead to improved learninga) Faculty Development based on assessment findings
5. Assessment leads to institutional transformation
University of Massachusetts Lowell Continuing Studies, Corporate & Distance Education
Transformational Assessment
University of Massachusetts Lowell Continuing Studies, Corporate & Distance Education
Resources & Information•http://www.sloan-c.org/
•UCF Course Development & Web Services–http://cdws.ucf.edu
•Sample course available at:–http://continuinged.uml.edu/online
•UMass Lowell Institute for Online Teaching–Training, Course Development, Consultation–http://continuinged.uml.edu/online/institutes.htm
•Jacquie Moloney [email protected]•Carolyn Siccama, [email protected]•Steven F. Tello, [email protected]•Kelvin Thompson, [email protected]
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