Getting Started Guide - Instructional · PDF fileGetting Started Guide . The new CompTIA A+ exams, ... Complete CompTIA A+ Guide to PCS, 6/E by Cheryl A. Schmidt ... complete a lab

CompTIA A+ 220-801 and 220-802 Simulator

Getting Started Guide The new CompTIA A+ exams, 220-801 and 220-802, include increased Windows 7 coverage, newer multicore processor technologies, custom PC configurations, mobile devices, networking and security topics, and new performance-based questions. You’ll be happy to discover that all of these topics are covered in our CompTIA A+ 220-801 and 220-802 simulator. Moreover, our simulator delivers topics in the performance-based format that you will encounter when you take the exams.

The CompTIA A+ simulator includes 260 labs and 13 hours of video training. Labs are presented in two modes: a Student mode, with guided pathways; and a Professional mode, where you are free to explore any pathway in an effort to solve the scenario. The simulator keeps track of all key strokes so that you can measure your level of understanding. Work through all of the labs in both modes and you’ll be well prepared to earn your A+ certification.

This Getting Started Guide is divided into three sections:

• Quick Start. Instructions and tips to help you get started quickly.

• Textbook Mapping. Labs are mapped to corresponding chapters in the following two textbooks:

CompTIA A+ 220-801 and 220-802 Authorized Cert Guide, Deluxe Edition, 3/E, by Mark Edward Soper, David L. Prowse, and Scott Mueller.

Complete CompTIA A+ Guide to PCS, 6/E by Cheryl A. Schmidt

• Glossary. Definitions of acronyms and terms used in this simulator or the accompanying textbook.

To Learn More

• For free resources to help you prepare for and pass the exam, including exam profiles, articles and webcasts, go to the Pearson A+ Resource Center.

• For information about the CompTIA A+ 801 and 802 exams, go to CompTIA .org.

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QUICK START

A+ Simulator Home Screen Key Concepts

Lab Modes. The simulator runs in two modes: Student and Professional. Choose Student mode if you are still learning the operating systems; Choose Professional mode if you want to test your knowledge. In Student mode, you can complete a lab successfully if you follow the correct pathway and use the correct number of clicks. Only items in the correct pathway are enabled. Clicking elsewhere will count as “bad clicks.” In Professional mode, nearly every item in the user interface is enabled. Thus, you could get quite lost, and accumulate many “bad clicks” while attempting to complete the lab objective. See: Using Professional mode, later in this guide. Sorting options. The labs are organized by topic and by the CompTIA A+ certification domain objectives. You can also sort the labs by status: Completed, In Progress, or Not Started. Scenario. A scenario is a series of steps (a pathway) that is required to complete a lab objective. In Student mode, only the correct pathway(s) are enabled in the simulation. Most lab objectives can be achieved in multiple ways. For example, the pathways may be different between Classic view and Category view.

To open a lab

1. In either tab, click the Expand icon to view all of the labs.

2. Click once on a lab to view the scenario.

Alternatively, you can expand the content one folder at a time.

1. In either tab, click a top-level folder to view subfolders.

2. Expand the subfolder(s) and click a lab to view the lab scenario. You’ll see that the Video Training pane is automatically hidden to make room for the scenario.


To start a lab Key Concepts

1. In one of the tabs, click on a lab title. 2. Carefully read through the scenario.

Some scenarios are very detailed, so make sure to scroll down to the end.

3. Select a mode (Student or Professional).

4. Click START LAB.

Notice that the scenario reappears in the pane on the right. Also included are buttons to STOP or PAUSE the lab.

The simulation START view displays in the left pane.

5. Click anywhere in the START view (shown below) to begin.

All subsequent clicks will be recorded.

Classic view. A view of the Control Panel that restores the look and behavior of Windows XP. Category view. A more compact view that groups related features into categories. Category view is the default in Windows 7. Note: You’ll notice that many of the lab solutions show pathways for Classic and Category view. You should be able to recognize both options for the A+ exam. Hint. The Hint button does just what you’d expect; it provides a helpful hint, without penalty. Solution. The solution shows you the correct pathway(s). If you are just starting out, read a few of the solutions to learn how the labs work. Grade Report. This report captures the following information for each lab: - Student name and date - Scenario description - Complete/incomplete status - Mode: Student/Professional - Good clicks and bad clicks - Total click count - Total time and average time Note: The Grade Report is saved as a PDF, which requires Adobe Acrobat Reader. Timer: Both modes are timed but only Professional Mode shows the timer as you are working in the lab.

TIP: To go directly to a lab’s START view, double-click the lab in the contents tab. After completing a lab, click the NEXT button to move directly to the next lab. Click PREVIOUS to retrace your steps.

To save a Grade Report

By default, the simulator saves a Grade Report for every lab you start.

You can turn off this feature by removing the checkmark from the Save Report checkbox.

The new setting, which disables the Save Report feature, remains until you enter a checkmark to restore the Save Report feature.

By default, the Grade Reports are saved to your User directory: C:\Users\<useraccountname>\Graded Labs

You can change this location by clicking the folder icon, as indicated below.

In the Browse for Folder window, select an existing directory or create a new one.


Using Professional mode Key Concepts

To test your knowledge Professional mode is intended to test your proficiency. The timer is made visible in this mode to reflect the exam environment.

To retrace your steps In Professional mode, you can move backwards or forwards in order to complete the scenario objective. For example, you may realize that you clicked a wrong button or link. To retrace your steps, click the buttons indicated below.

Beyond the Operating System. This category of labs includes 44 labs that cover BIOS settings, installing external devices, working with laptops, identifying connectors, operating mobile devices, improving security, and configuring networking. The labs frequently contain multiple tasks, so be sure to scroll to the end. These labs support Student mode only. Check My Answers. At the end of each task, you can see how well you did. Reset. Click this button to quickly try the task again. Run Again. This feature is enabled after you complete a lab and click Show Correct Answers.

To check for updates To report a problem

We update our products regularly to ensure that we support the latest operating systems and browsers. Our updates also include feature enhancements and bug fixes. To see if an update is available, click the Update button. You may be prompted to download and run an updater file. This feature requires an Internet connection.

To report a bug or ask a question about a lab, click REPORT A PROBLEM. You may be asked to provide log files. You can find them here: C:\Program Files (x86)\CompTIA A+ 220-801 and 220-802 Simulator\_CompTIA A+ 220-801 and 220-802 Simulator_installation\Logs. This feature requires an Internet connection.

Viewing the Training Videos Video player. The video player in this simulator includes the standard video controls: - Play/Pause button - Stop button - Seek bar - Timer - Volume button and slider Note: The video pane displays within the simulator window and cannot be resized. Navigation tools. The video pane also includes navigation features, enabling you to move to the Next or Previous video or close the video and return to the Home screen. Instructional Scenarios, Inc. Content developer of the training videos and labs.

The simulator includes 163 videos. If you downloaded the simulator, then the videos are delivered by streaming video, which requires an Internet connection. Otherwise, the videos can be accessed from the product DVD. Of varying lengths, these videos are an excellent complement to the labs for reinforcing your understanding of operating systems and hardware concepts and technologies.

To view the video titles To start a video

If the Video Training pane is hidden, you can restore it in one of two ways:

• Click the video icon in the top, right-hand corner of a lab, as shown below:

• Or, click the splitter, as shown in the image of the Home screen at the beginning of this Guide.

Expand a category of videos by clicking the category title. Then, double-click a video title. Depending on your connection speed, it may take a second or two to load the video.

http://www.instructionalscenarios.com/Default.aspx?tabid=57

Mapping Guide to CompTIA A+ 220-801 and 220-802 Authorized Cert Guide, 3eby Mark Edward Soper, David L. Prowse, and Scott Mueller (Regular ISBN: 9780789748508, Deluxe ISBN: 9780789749802)

Simulation Path and Title Objective Chapter Section

Windows 7

Accessories\Connect to Remote Resources

802 – 1.5, 1.6 16 16-TCP/IP

Accessories\Enable Offline Files 802 – 1.5 16 16-Building a Small Office / Home Office Network

Accessories\Getting Started 802 – 1.1

Accessories\System Tools\ A 32-Bit Vs 64-Bit System

802 – 1.1 13, 14 13-Installing Windows14-Windows Versions and Editions, Windows Features, Control Panel

Accessories\System Tools\ Internet Explorer Without Add-Ons

802 – 4.7 16 Building a Small Office / Home Office Network

Accessories\System Tools\ Resource Monitor

802 – 1.4

Accessories\System Tools\System Restore

802 – 1.1, 1.7, 4.7

15, 17 15-Windows Diagnostic and Repair Tools; Maintaining Windows; 17-Installing, Configuriging, and Troubleshooting Security Features

Accessories\System Tools\Windows Easy Transfer Wizard

802 – 1.1 13, 17 13-Transfering User Data 17-Data and Physical Security

Control Panel\System and Security\ Action Center\Compatibility Mode

802 – 1.1, 4.6 14, 15 14-Windows Features15-Other Windows Problems

Control Panel\System and Security\ Action Center\Configure Action Center Alerts

802 – 1.5 14, 17 14-Control Panel17-Installing, Configuring Troubleshooting Security Features

Mapping Guide to Soper


Control Panel\System and Security\ Action Center\Using the Windows Experience Index

802 – 1.5 14 Control Panel

Control Panel\System and Security\ Windows Firewall\Configure Windows Firewall

802 – 1.1, 1.4, 1 .5, 1.6, 2.1. 801-2.6, 2.9

14, 17 14-Windows Features; Control Panel17-Installing, Configuring and Troubleshooting Security Features

Control Panel\System and Security\ System\Change Computer Name and Join Workgroup

802 – 1.2, 1.5, 1.6

14, 16 14-Control Panel16-Building a Small Office, Home Office Network;

Control Panel\System and Security\ System\Configure Remote Assistance

802 – 1.5 16 TCP/IP

Control Panel\System and Security\ System\Configure Remote Desktop

802 – 1.5, 1.6 16 TCP/IP

Control Panel\System and Security\ System\Configure System Failure Settings

802 – 4.6 15 STOP (Blue Screen of Death) Errors; Windows Diagnostic and Repair Tools

Control Panel\System and Security\ System\Disable a Device

802 – 1.4, 1.5 15 Other Windows Problems; Windows Diagnostic and Repair Tools; Maintaining Windows

Control Panel\System and Security\ System\Installed Memory

802 – 1.4, 1.5 14, 17 14-Administrative Features; Control Panel17-Data and Physical Security

Control Panel\System and Security\ System\OS and Installed Service Packs

802 – 1.1, 1.5 13 Installing Windows; Transfering User Data; Updating Windows

Control Panel\System and Security\ System\Set Performance Options

802 – 1.4, 1.5, 4.6

14 Control Panel

Control Panel\System and Security\ System\System Resources

802 – 1.4, 1.5 15 Windows Diagnostic and Repair Tools

Control Panel\System and Security\ System\Turn On System Restore

802 – 1.1, 1.5, 1.7, 4.7

15 Windows Diagnostic and Repair Tools; Maintaining Windows

Control Panel\System and Security\ Windows Update\Change Update Configurations

802 – 1.2, 1.5, 1.7, 3.3, 4.7

13, 14 13-Updating Windows14-Control Panel

Control Panel\System and Security\ Windows Update\Manually Install Updates

802 – 1.2, 1.5, 1.7, 3.3, 4.7

13, 14 13-Updating Windows14-Control Panel15-Windows Diagnostic and Repair Tools



Control Panel\System and Security\ Windows Update\View Update History

802 – 1.2, 1.5, 1.7, 3.3, 4.7

14 Control Panel

Control Panel\System and Security\ Power Options\Configure Hibernation


Control Panel\System and Security\ Power Options\Configure Password On Wakeup


Control Panel\System and Security\ Power Options\Create New Power Plan


Control Panel\System and Security\ Backup and Restore\Change the Backup Schedule

802 – 1.7 15 Windows Diagnostic and Repair Tools; Maintaining Windows

Control Panel\System and Security Backup and Restore\Create an Incremental Backup


Control Panel\System and Security\ Backup and Restore\Create a Full Backup


Control Panel\System and Security\ Backup and Restore\Create a System Image Backup

802 – 1.7, 4.6 15 Windows Diagnostic and Repair Tools; Maintaining Windows

Control Panel\System and Security\ Backup and Restore\Create a System Repair Disk

802 – 1.7, 4.6 15 Windows Diagnostic and Repair Tools; Maintaining Windows

Control Panel\System and Security\ Windows Anytime Upgrade\ Download the Upgrade Advisor

802 – 1.1, 1.2 13 Installing Windows

Control Panel\System and Security\ Administrative Tools\Convert to Dynamic Disks

802 – 1.2, 1.4 14 Disk Management; Control Panel

Control Panel\System and Security\ Administrative Tools\Determine Available Disk Space and File System

802 – 1.1, 1.2, 1.4

14 Disk Management

Control Panel\System and Security\ Administrative Tools\List of Startup Utili-ties

802 – 1.4, 1.7, 4.6

14, 15 14-Windows Features15-Windows Diagnostic and Repair Tools

Control Panel\System and Security\ Administrative Tools\Schedule a Backup

802 – 1.4, 1.7 14 Administrative Features



Control Panel\System and Security\ Administrative Tools\Service Failed to Start

802 – 1.4, 4.6

14, 15 14-Administrative Features; Run Line Utilities15-Other Windows Problems;

Control Panel\System and Security\Administrative Tools\Update a Driver

802 – 1.2, 1.7, 1.4

14, 15 14-Administrative Features; Control Panel15-Other Windows Problems; Windows Diagnostic and Repair Tools; Maintaining Windows

Control Panel\System and Security\ Administrative Tools\Using the Performance Monitor

802 – 1.4 14 Windows Features; Administrative Features

Control Panel\System and Security\ Administrative Tools\Using the Resource Monitor

802 – 1.4

Control Panel\System and Security\ Administrative Tools\Event Viewer\ Filter Event Viewer Logs

802 – 1.1 , 1.4, 4.6 , 4.7

15, 17 15-Windows Diagnostic and Repair Tools17-Access Control Purposes and Principles

Control Panel\System and Security\ Administrative Tools\Event Viewer\View Audit Results

802 – 1.1 , 1.4, 4.6 , 4.7


Control Panel\System and Security\ Administrative Tools\Event Viewer\View Disk Quota Log File

802 – 1.1 , 1.4, 4.6 , 4.7


Control Panel\System and Security\ Administrative Tools\Local Security Policy\Account Lockout Policy

802 – 1.4, 2.1, 2.3

17 Data and Physical Security

Control Panel\System and Security\ Administrative Tools\Local Security Policy\Audit Policy

802 – 1.4, 2.1, 2.3


Control Panel\System and Security\ Administrative Tools\Local Security Policy\Password Policy

802 – 1.4, 2.1, 2.3


Control Panel\System and Security\ Administrative Tools\Local Users and Groups\Add User to Group

802 – 1.1, 1.4, 1.5, 1.8, 2.1, 2.3

17 Access Control Purposes and Principles

Control Panel\System and Security\ Administrative Tools\Local Users and Groups\Create New Group

802 – 1.1, 1.4, 1.5, 1.8, 2.1, 2.3




Control Panel\System and Security\ Administrative Tools\Local Users and Groups\Create New User Account

802 – 1.1, 1.4, 1.5, 1.8, 2.1, 2.3


Control Panel\System and Security\ Administrative Tools\Local Users and Groups\Disable User Account

802 – 1.1, 1.4, 1.5, 1.8, 2.1, 2.3


Control Panel\System and Security\ Administrative Tools\Local Users and Groups\Reset Password

802 – 1.1, 1.4, 1.5, 1.8, 2.1, 2.3


Control Panel\System and Security\ Administrative Tools\Local Users and Groups\User Cannot Change Password

802 – 1.1, 1.4, 1.5, 1.8, 2.1, 2.3


Control Panel\Network and Internet\HomeGroup\Sharing Additional Files Within A Homegroup

802 – 1.5, 1.6 14, 16 14-Control Panel16-Building a Small Office / Home Office Network

Control Panel\Network and Internet\HomeGroup\Sharing Libraries and Printers in a Homegroup

802 – 1.5, 1.6 16 Building a Small Office / Home Office Network

Control Panel\Network and Internet\Internet Options\Add-Ons


Control Panel\Network and Internet\ Internet Options\Delete Browsing History


Control Panel\Network and Internet\Internet Options\Pop-Up Blocker


Control Panel\Network and Internet\Network and Sharing Center\Assign Private IP Address

802 – 1.6. 801 - 2.3, 2.6

16 Building a Small Office / Home Office Network

Control Panel\Network and Internet\Network and Sharing Center\ Configure DHCP

802 – 1.6. 801 - 2.3

16 Building a Small Office / Home Office Network

Control Panel\Network and Internet\Network and Sharing Center\Create an Ad Hoc Wireless Network

802 – 1.6. 801 – 2.5, 2.6

16 Network Models

Control Panel\Network and Internet\Network and Sharing Center\ Create VPN




Control Panel\Network and Internet\Network and Sharing Center\View Available Wireless Networks

802 – 1.6 16 Wireless Network Standards

Control Panel\Network and Internet\Network and Sharing Center\Command Line\Change a DHCP Assigned Address

802 – 1.6, 2.3, 2.6

16 Using Network Command-Line Tools

Control Panel\Network and Internet\Network and Sharing Center\Command Line\Convert File System to NTFS

802 – 1.6, 2.3, 2.6


Control Panel\Network and Internet\Network and Sharing Center\Command Line\Loopback Address

802 – 1.6, 2.3, 2.6


Control Panel\Network and Internet\Network and Sharing Center\Command Line\MAC Address

802 – 1.6, 2.3, 2.6


Control Panel\Hardware and Printers\AutoPlay\Change Default Autoplay Set-tings


Control Panel\Hardware and Printers\Devices and Printers\Add Printer

802 – 1.4, 1.5. 801 – 4.2

14 Windows Features; Administrative Features; Control Panel

Control Panel\Hardware and Printers\Devices and Printers\Change Default Printer

802 – 1.4, 1.5 14 Windows Features; Administrative Features; Control Panel

Control Panel\Hardware and Printers\Devices and Printers\Change Printer Permissions

802 – 1.4, 1.5 14 Windows Features; Administrative Features; Control Panel

Control Panel\Hardware and Printers\Devices and Printers\Enable or Disable Spooling

802 – 1.4, 1.5, 4.9


Control Panel\Hardware and Printers\Devices and Printers\ Left-Handed Mouse

802 – 1.4, 1.5 14 Control Panel

Control Panel\Hardware and Printers\Devices and Printers\ Print Test Page

802 – 1.4, 1.5, 4.9


Control Panel\Hardware and Printers\Sound\Change the Computer Sound Scheme

Sort By Topic only

14 Control Panel



Control Panel\Hardware and Printers\Sound\Mute System Sounds During Telephone Calls

Sort By Topic only

14 Control Panel

Control Panel\Programs\Default Programs\Windows Photo Viewer

802 – 1.1 15 Other Windows Problems

Control Panel\Programs\Desktop Gadgets\Streaming News Headlines

802 – 1.1 14 Windows Features

Control Panel\Programs\Programs and Features\Turn On Features

802 – 1.1, 1.5 14 Control Panel

Control Panel\Programs\Programs and Features\Uninstall Programs

802 – 1.1, 1.5 14 Control Panel

Control Panel\User Accounts and Family Safety\Parental Controls\ Restrict Games for Children

Sort By Topic only

14 Control Panel

Control Panel\User Accounts and Family Safety\User Accounts\Adjust the User Account Control (UAC) Settings

802 – 1.1 14, 17 14-Control Panel17-Access Control Purposes and Principles

Control Panel\User Accounts and Family Safety\User Accounts\Change Account Type


Control Panel\User Accounts and Family Safety\User Accounts\Change Password

802 – 1.4, 1.8, 2.1, 2.3

14, 17 14-Control Panel17-Access Control Purposes and Principles

Control Panel\User Accounts and Family Safety\User Accounts\Delete User Account


Control Panel\Appearance and Personalization\Display\Adjust Resolution

801 – 1.10, 802 – 1.5

14 Windows Features; Control Panel

Control Panel\Appearance and Personalization\Folder Options\ View File Extensions


Control Panel\Appearance and Personalization\Personalization\Change Desktop Icons

Sort By Topic only


Control Panel\Appearance and Per-sonalization\Personalization\Require a Password After Screen Saver Resume

802 – 2.3 17 17-Data and Physical Security



Control Panel\Appearance and Personalization\Taskbar and Start Menu\Add Admin Tools to Start Menu

Sort By Topic only


Control Panel\Appearance and Personalization\Taskbar and Start Menu\Add Icon to the Notification Area

Sort By Topic only


Control Panel\Appearance and Personalization\Taskbar and Start Menu\Hide Clock

Sort By Topic only


Control Panel\Appearance and Personalization\Taskbar and Start Menu\Pin to Start Menu

Sort By Topic only


Control Panel\Appearance and Personalization\Taskbar and Start Menu\Unlock Taskbar

Sort By Topic only


Control Panel\Clock Language and Region\Date and Time\Create Additional Clocks


Control Panel\Clock Language and Region\Region and Language\Change Language, Format, and Keyboard


Control Panel\Ease of Access\Ease of Access Center\Filter Keys

Sort By Topic only

14 Control Panel

Control Panel\Ease of Access\Ease of Access Center\Narrator

Sort By Topic only

14 Control Panel

Folder Properties\Change File Attributes

802 – 1.8 17 Security Fundamentals; Data and Physical Security

Folder Properties\Encryption 802 – 1.8 17 Security Fundamentals; Data and Physical Security

Folder Properties\Sharing a Folder 802 – 1.8 16, 17 16-Network Models; Building a Small Office / Home Network17-Installing, Configuring, and Trouble-shooting Security Features

Miscellaneous\Create an MMC 802 – 1.4 14 Administrative Features; Run Line Utilities

Miscellaneous\Create a New Library

Sort By Topic only

14 Windows Features

Miscellaneous\Disk Optimization 802 – 1.7, 4.3, 4.6

15 Other Windows Problems; Windows Diagnostic and Repair Tools; Maintaining Windows



Miscellaneous\Disk Quota Limit Sort By Topic only

14 Disk Management

Miscellaneous\Edit an MMC 802 – 1.4 14 Administrative Features; Run Line Utilities

Miscellaneous\Export a Registry Key


Miscellaneous\Map Network Drive 802 – 1.6 16 Building a Small Office / Home Net-work; Using Command Line-Tools

Miscellaneous\Shutdown Computer Sort By Topic only

Windows XP

Control Panel\Accessibility Options\Magnifier

Sort By Topic only

14 Control Panel

Control Panel\Accessibility Options\On Screen Keyboard

Sort By Topic only

14 Control Panel

Control Panel\Accessibility Options\Sticky Keys

Sort By Topic only

14 Control Panel

Control Panel\Add Hardware\ Driver Not Detected


Control Panel\Add Remove Programs\Add Components


Control Panel\Add Remove Programs\Remove Programs


Control Panel\Admin Tools\Computer Management\Add User to Group

802 – 1.4, 1.8 17 Access Control Purposes and Principles

Control Panel\Admin Tools\Computer Management\Change Password at Logon


Control Panel\Admin Tools\ Computer Management\Convert to Dynamic Disks

802 – 1.2, 1.4 14 Disk Management

Control Panel\Admin Tools\Computer Management\Create New Group


Control Panel\Admin Tools\Computer Management\Create New User


Control Panel\Admin Tools\ Computer Management\Enable Guest Account




Control Panel\Admin Tools\ Computer Management\New Primary Partition

802 – 1.2, 1.4 14 Disk Management

Control Panel\Admin Tools\Computer Management\Reset Password

802 – 1.2, 1.8, 2.1, 2.3


Control Panel\Admin Tools\Computer Management\Shared Folders

802 – 1.4, 1.8 14, 16 14-Administrative Features16-Building a Small Office / Home Network

Control Panel\Admin Tools\Event Viewer\View Audit Results

802 – 1.1, 1.4, 4.6, 4.7


Control Panel\Admin Tools\Event Viewer\View Log Files

802 – 1.1, 1.4, 4.6, 4.7


Control Panel\Admin Tools\Local Security Policy\Account Lockout Policy-Duration

802 – 1.4, 2.3 17 Data and Physical Security

Control Panel\Admin Tools\Local Security Policy\Account Lockout Policy-Reset Counter


Control Panel\Admin Tools\Local Security Policy\Account Lockout Policy-Threshold


Control Panel\Admin Tools\Local Security Policy\Audit Policy


Control Panel\Admin Tools\Local Security Policy\Password Policy-Complexity


Control Panel\Admin Tools\Local Security Policy\Password Policy-History


Control Panel\Admin Tools\Local Security Policy\Password Policy-Max Age


Control Panel\Admin Tools\Local Security Policy\Password Policy-Min Age


Control Panel\Admin Tools\Local Security Policy\Password Policy-Min Length




Control Panel\Admin Tools\ Performance\Performance

802 – 1.4 14 Administrative Features

Control Panel\Date Time\Daylight Savings Time


Control Panel\Display\Adjust Resolution

801 - 1.10, 802 – 1.5

14 Control Panel

Control Panel\Display\Change Background Picture

801 - 1.10 14 Control Panel

Control Panel\Display\Change Desktop Color

801 - 1.10 14 Control Panel

Control Panel\Display\Set Screen Saver Timeout


Control Panel\Folder Options\Change Color of Compressed Files


Control Panel\Folder Options\ Synchronize Offline Files

802 – 1.5 14, 16 14-Control Panel16-Building a Small Office / Home Network; Using Command Line-Tools

Control Panel\Folder Options\ View Hidden Files


Control Panel\Internet Options\ Add-ons


Control Panel\Internet Options\ AutoComplete


Control Panel\Internet Options\ Delete Cookies


Control Panel\Internet Options\ Delete Temporary Internet Files


Control Panel\Internet Options\ Pop-up Blocker


Control Panel\Keyboard\Cursor Blink Rate

Sort By Topic only

14 Control Panel

Control Panel\Mouse\Change Mouse Pointer

Sort By Topic only

14 Control Panel

Control Panel\Mouse\Double-Click Speed

Sort By Topic only

14 Control Panel

Control Panel\Mouse\Left-Handed Mouse

Sort By Topic only

14 Control Panel

Control Panel\Network Connections\Add Protocol

802 – 1.5 16 TCP/IP; Building a Small Office / Home Network; Using Command Line-Tools



Control Panel\Network Connections\Change IP Address

802 – 1.6, 2.5, 2.6, 801 – 2.3

16 TCP/IP; Building a Small Office / Home Network; Using Command Line-Tools

Control Panel\Network Connections\Create VPN

802 – 1.6 16 Building a Small Office / Home Net-work; Using Command Line-Tools

Control Panel\Network Connections\Wireless Setup

802 – 1.6 16 Building a Small Office / Home Network; Using Command Line-Tools

Control Panel\Power Options\ Configure Power Button


Control Panel\Power Options\ Hibernate


Control Panel\Power Options\ Standby


Control Panel\Printers\Add Printer 802 – 1.4, 1.5 11, 16 11-Printer Installation and Configuration16-Building a Small Office / Home Network; Using Command Line-Tools

Control Panel\Printers\Enable Disable Spooling

802 – 1.4, 1.5, 4.9

11 Printer Installation and Configuration

Control Panel\Printers\Pause Printing

802 – 1.4, 1.5 11 Printer Installation and Configuration

Control Panel\Printers\Print Test Page

802 – 1.4, 1.5, 4.9

11 Printer Installation and Configuration

Control Panel\Printers\Set Priority 802 – 1.4, 1.5 11 Printer Installation and Configuration

Control Panel\Printers\View Print Queue 802 – 1.4, 1.5 11 Printer Installation and Configuration

Control Panel\Scheduled Tasks\Sched-ule Tasks

802 – 1.7 14 Administrative Features

Control Panel\Security Center\ Allow Remote Desktop

802 – 1.5, 1.6, 1.7

16 TCP/IP

Control Panel\Security Center\ Automatic Updates

802 – 1.5, 1.6, 1.7

13, 14 13-Updating Windows14-Control Panel15-Maintaining Windows

Control Panel\System Properties\ Advanced Tab\Automatic Reboot

802 – 1.5 15 STOP (Blue Screen of Death) Errors; Windows Diagnostic and Repair Tools

Control Panel\System Properties\ Advanced Tab\Change Page File Size


Control Panel\System Properties\ Advanced Tab\Error Reporting




Control Panel\System Properties\ Automatic Updates Tab\Automatic Up-dates

802 – 1.2, 1.7 13, 14, 15 13-Updating Windows14-Control Panel15-Maintaining Windows

Control Panel\System Properties\Com-puter Name Tab\Join Domain

802 – 1.5 14, 16 14-Control Panel16-Building a Small Office, Home Office Network;

Control Panel\System Properties\ General Tab\OS and Installed Service Packs

Sort By Topic only

13 Updating Windows

Control Panel\System Properties\ General Tab\Type of Processor

Sort By Topic only

14 Control Panel

Control Panel\System Properties\ Hardware Tab\Block Unsigned Drivers

802 – 1.2, 1.5 14, 15 14-Administrative Features; Control Panel15-Other Windows Problems; Windows Diagnostic and Repair Tools; Maintaining Windows

Control Panel\System Properties\ Hardware Tab\Disable Device


Control Panel\System Properties\ Hardware Tab\Hardware Profile

802 – 1.2, 1.5 14 Control Panel

Control Panel\System Properties\Hard-ware Tab\IRQ List


Control Panel\System Properties\ Hardware Tab\Rollback Driver


Control Panel\System Properties\ Remote Tab\Allow Remote Desktop

802 – 1.6 16 TCP/IP

Control Panel\System Properties\ Remote Tab\Remote Assistance

802 – 1.6 16 TCP/IP

Control Panel\System Properties\ System Restore Tab\Adjust Restore Point Space

802 – 1.7 15 Maintaining Windows

Control Panel\Taskbar Start Menu\Add My Network Places

802 – 1.1 14 Windows Features; Control Panel



Control Panel\Taskbar Start Menu\Ex-pand Control Panel

802 – 1.1 14 Windows Features; Control Panel

Control Panel\Taskbar Start Menu\Hide the Taskbar


Control Panel\User Accounts\ Change Logon Logoff

802 – 1.5, 1.8 14 Control Panel

Control Panel\User Accounts\ Change Password

802 – 1.5, 1.8 14 Control Panel

Control Panel\User Accounts\ Create New User


Control Panel\User Accounts\ Fast User Switching

Sort By Topic only

14 Control Panel

Drive Properties\Backup-ASR 802 – 1.7 15 Windows Diagnostic and Repair Tools

Drive Properties\Backup-Differential 802 – 1.7 15 Maintaining Windows

Drive Properties\Disk Cleanup 802 – 1.7 15 Other Windows Problems; Windows Diagnostic and Repair Tools

Drive Properties\Disk Quotas 802 – 1.7 14 14-Disk Management

Folder Properties\Compression 802 – 1.8 14 Command Line Tools

Folder Properties\NTFS Permissions

802 – 1.5, 1.8, 2.3, 4.7

16 Building a Small Office / Home Network; Using Command Line-Tools

Folder Properties\Read Only 802 – 1.8 14 Command Line Tools

Folder Properties\Share Permissions

802 – 1.5, 1.8, 2.3, 4.7

16 Building a Small Office / Home Network; Using Command Line-Tools

Miscellaneous\Compatibility Mode 802 –1.1, 4.6 14 Windows Features

Miscellaneous\Map Network Drive 802 – 1.6 16 Building a Small Office / Home Network

Miscellaneous\Processes 802 – 1.4 14 Administrative Features

Miscellaneous\Repair Folder 802 – 1.2, 4.6 13, 15 13-Installing Windows15-Boot Failures

Miscellaneous\Shortcut Sort By Topic only

Miscellaneous\Shutdown Computer Sort By Topic only

Run Line\Autostart-DualBoot 802 – 1.2 13 Installing Windows

Run Line\Convert to NTFS 802 – 1.2 14 Disk Management

Run Line\MMC 802 – 1.4 14 Administrative Features; Run Line Utilities



Run Line\Recovery Console 802 – 1.3, 4.6, 4.7

14, 15 14-Command Line Tools; 15-Windows Diagnostic and Repair Tools

Run Line\Registry 802 – 1.4, 4.6 15 Windows Diagnostic and Repair Tools

System Tools\Backup-System State


System Tools\Create Restore Point

802 – 1.1, 1.7, 4.7

15 Maintaining Windows

System Tools\Defragment 802 – 1.7, 4.6 15 Maintaining Windows; Windows Diagnostic and Repair Tools

System Tools\File Transfer 802 – 1.4 13 Transfering User Data

System Tools\Schedule Tasks 802 – 1.4, 1.7 14 Administrative Features

Beyond the OS

Understanding Electrostatic Discharge (ESD) and Antistatic Devices

801 – 5.1, 5.2

18 Communication and Professionalism

Motherboard Ports 801 – 1.2, 1.7, 1.9, 1.11, 1.12

2, 6, 7 2-Motherboards and Their Components6-Entire Chapter7-Video Connector Types

Installing Magnetic Storage Media 801 – 1.2, 1.5, 1.11

12 Drive Interface Types; Hard Disk Drives; Troubleshooting Hard Drives, SSDs, and RAID Arrays

Identify Expansion Card Slots 801 – 1.2, 1.4, 1.9

2 Motherboards and Their Components

Identify Types of Memory Used in PCs 801 – 1.2, 1.3, 1.9

5 Memory Modules

Providing Power to Motherboard and Other Components

801 – 1.2, 1.8 2, 4 2-Motherboards and Their Components4-Power Supplies

Identify CPU Sockets 801 – 1.2, 1.6 2 Processors and CPUs

Clearing CMOS Settings 801 – 1.1 3 Understanding BIOS, CMOS, and FirmwareConfiguring System BIOS

Set Up SATA Hard Disk to Run in NCQ Mode

801 – 1.1 3 Configuring System BIOS

Enable Hardware Virtualization in CMOS 801 – 1.1, 802 - 1.9

3 Configuring System BIOS

Disable Unused COM and LPT Ports in CMOS

801 – 1.1 3 Configuring System BIOS



Connecting External Devices Through Laptop Ports

801 – 1.5, 1.7, 1.9, 1.11, 1.12, 3.1

6, 9 6-Entire Chapter9-Laptop Expansion Options

Installing Laptop Components: Memory, Battery, and Hard Drive

801 – 1.3, 1.5, 3.1. 802 - 4.8

9 Hardware Device Replacement

Identify Types of Solid State Storage Devices

801 – 1.5, 1.11

12 Drive Interface Types; SSD and Flash Drives; Troubleshooting Hard Drives, SSDs, and RAID Arrays

Smartphone Wi-Fi Connection 802 – 3.2 16 Wireless Networking Standards

Identify Types of Telecommunication Cables and Connectors

801 – 2.1, 2.2 16 Cable and Connector Types

Comparing Tablets and Laptops 802-3.4 10 Mobile Device Hardware

Identify Tools Used in the Field by a Network Technician

801 – 2.10 16 Networking Tools

Installing a CPU 801 – 1.2, 1.6 2 Processors and CPUs

Securing a Mobile Device 802—3.3 10 Mobile Security

Troubleshoot a No Display Error 802 – 4.4, 4.8 7 Video Display Settings

Upgrading Memory on a Smartphone 802 – 3.4 10 Mobile Device Hardware

Using a POST Card Tester 802 – 4.2 3 Power-On Self Test (POST) and Error Reporting

Utilizing a Multimeter 801 – 2.10. 802 – 4.2

4 Troubleshooting Power Problems

Utilizing a Power Supply Tester 802 – 4.2 4 Troubleshooting Power Problems

Understanding Master and Slaving Drives

801 – 1.5 12 Drive Interface Types; Hard Disk Drives; Troubleshooting Hard Drives, SSDs, and RAID Arrays

Connect a Computer to Cable Internet 801 – 2.7 16 Internet Connectivity Technologies

Configuring RAID 0 801 – 1.5. 802 – 1.4

12 RAID; Troubleshooting Hard Drives, SSDs, and RAID Arrays


12 RAID; Troubleshooting Hard Drives, SSDs, and RAID Arrays

Adding a Conversion Bracket to Enable SATA Ports to be used with eSATA Drives

801 – 1.5, 1.7, 1.11

12 Drive Interface Types; Hard Disk Drives; Troubleshooting Hard Drives, SSDs, and RAID Arrays

Connecting Cables to a Port Replicator 801- 3.3 9 Laptop Features

Identify Basic Networking Topologies 801 – 2.8 16 Network Models



Communication Inside and Outside the Local Network

801 – 2.9 16 Internet Connectivity Technologies; Wireless Networking Standards; Switches and Hubs

Proper Communication and Professionalism

801 – 5.3 18 Communication and Professionalism

Recognizing Common Security Threats 802 – 2.2 17 Security Fundamentals; Data and Physical Security

TCP and UDP Protocols and Ports 801 – 2.4 16 TCP and UDP Ports

Understanding Display Components and Features

801 – 1.10, 3.2

7 Display Types

Understanding the Laser Imaging Process

801 – 4.1. 802 – 4.9

11 Laser Printers

Performing Printer Maintenance 801-4.3 11 Printer Maintenance

Managing Prohibited Activity 801-5.4 18 Communication and Professionalism

Understanding the Basics of Client-Side Virtualization

802-1.9 14 Client-Side Virtualization

Destroying and Disposing of Data 802-2.4 17 Data Destruction/Disposal Techniques

Basic Features of Mobile Operating Systems

802-3.1 10 Mobile Operating Systems

Mobile Device Synchronization 802-3.5 10 Mobile Synchronization

Understanding Troubleshooting Theory 802-4.1 15


CompTIA A+ 220-801 220-802 LiveLessons

Title Objective Chapter Section

Hardware (10)

Firmware: BIOS 6:19 801-1.1 3 All of Chapter 3 - BIOS

Firmware: CMOS 3:48 801-1.1 3 Configuring the System BIOS

Hardware: Motherboards 6:06 801-1.2 2 Motherboards and Their Processors; Processors and CPUs; CPU Technologies; CPU Cooling

Hardware: Memory 7:17 801-1.3 5 Memory Modules; Installing Memory Modules

Hardware: Storage Devices 14:56 801-1.5 12 All of Chapter 12 - Storage Devices

Hardware: CPUs 8:19 801-1.6 2 Motherboards and Processors

Hardware: Ports and Connectors 7:40

801-1.11 6 All of Chapter 6 - Ports and Devices

Hardware: Power Supplies 3:59 801-1.8 4 Power Supplies

Hardware: Display 6:36 801-1.10 7 Display Types; Video Display Settings

Hardware: Physical Cleaning Methods 3:31

802-4.4 18 Environmental Controls

Windows XP (63)

Before Installation: Partitioning the Hard Drive 3:13

802-1.1 13 Installing Windows

Before Installation: Active, System, and Boot Partitions 2:42


Before Installation: Formatting the Hard Drive 3:02


Before Installation: File Allocation Table 2:39


Before Installation: Operating Modes 3:38


The Installation: Installation Types 4:52


The Installation: System Files 5:37 802-1.2 15 Boot Failures; Windows Diagnostic and Repair Tools

The Installation: File Systems 4:16 802-1.2 13 Installing Windows

The Installation: Installation Methods 2:10




Using the Desktop: Windows Explorer 2:07

802-1.4 14 Run-Line Utilities

Using the Desktop: Start Menu 5:08 802-1.4 14 Windows Features

Using the Desktop: Taskbar 1:18 802-1.4 14 Control Panel

Using the Desktop: Date and Time 1:10 802-1.4 14 Control Panel

Using the Desktop: Display 4:02 802-1.4 14 Control Panel

Control Panel: Control Panel 3:04 802-1.5 14 Control Panel

Control Panel: Accessibility 5:50 802-1.5 14 Control Panel

Control Panel: Add or Remove Programs 3:25

802-1.5 14 Control Panel

Control Panel: Admin Tools: The System Monitor 6:00

802-1.5 14 Administrative Features

Control Panel: Admin Tools: Services 2:33


Control Panel: Admin Tools: Event Viewer 5:57

802-1.5 15, 17 15-Windows Diagnostic and Repair Tools17-Data and Physical Security

Control Panel: Admin Tools: Disk Management 3:36

802-1.5 14 Administrative Features; Disk Management; Control Panel

Control Panel: Admin Tools: Local Users and Groups 9:10

802-1.5 14 Administrative Features; Control Panel

Control Panel: Folder Options 5:39 802-1.5 14 Control Panel

Control Panel: The Mouse 2:49 802-1.5 14 Control Panel

Control Panel: Regional and Language Options 1:38


Control Panel: System: System Properties General Tab 2:36


Control Panel: System: Computer Name 2:28

802-1.5 16 Building a Small Office / Home Office Network

Control Panel: System: Device Manager 7:25

802-1.5 14, 15 14-Control Panel15-Windows Diagnostic and Repair Tools

Control Panel: System: Driver Signing 5:09


Control Panel: System: Hardware Profiles 5:18




Control Panel: System: Virtual Memory 3:44


Control Panel: System: Startup and Recovery 3:28

802-1.5 15 Stop (Blue Screen of Death) Errors

Control Panel: System: Error Reporting 1:46


Control Panel: System: System Properties Advanced Tab 3:50


Control Panel: System: Remote Assistance 5:36

802-1.5 16 TCP/IP

Control Panel: System: Remote Desktop 5:14

802-1.5 16 TCP/IP

Control Panel: User Accounts 8:18 802-1.5 14 Control Panel

Accessories: Windows Updates and Automatic Updates 3:44

802-1.4 13, 14 13-Updating Windows14-Control Panel

Accessories: Compatibility Mode 2:13 802-1.4 14 Windows Features

Accessories: System Tools: USMT/Files and Settings Transfer Wizard 2:11

802-1.4 13, 17 13-Transfering User Data17-Data and Physical Security

Accessories: System Tools: Scheduled Tasks 2:22


Accessories: System Tools: System Information 3:58

802-1.4 15 Maintaining Windows

Accessories: System Tools: DirectX Diagnostic Tool 2:32


Accessories: System Tools: System Restore 4:24


Accessories: Command Line 8:33 802-1.4 14 Command Line Tools

Drive Properties: Backup 12:45 802-1.4 15 Maintaining Windows

Drive Properties: ASR 1:55 802-1.4 15 Windows Diagnostic and Repair Tools

Drive Properties: Chkdsk 12:45 802-1.4 15 Maintaining Windows

Drive Properties: Defragment 3:51 802-1.4 15 Maintaining Windows

Drive Properties: Disk Cleanup 4:05 802-1.4 15 Maintaining Windows

Drive Properties: Disk Quotas 2:50 802-1.4 14 Disk Management

Installation CD: The Recovery Console 4:02

802-1.4 14, 15 14-Command Line Tools15-Windows Diagnostic and Repair Tools



Installation CD: In-Place Upgrade 1:33 802-1.4 13 Installing Windows

Additional Windows XP Topics: Folder Properties 10:34

802-1.4 14 Command Line Tools

Additional Windows XP Topics: Task Manager 5:00


Additional Windows XP Topics: Msconfig 3:48

802-1.4 15 Windows Diagnostic and Repair Tools

Additional Windows XP Topics: The Registry 8:35


Additional Windows XP Topics: Microsoft Management Console 7:04


Additional Windows XP Topics: Map a Network Drive 4:26


Additional Windows XP Topics: Shortcuts 2:05

802-1.4

Additional Windows XP Topics: Advanced Options Menu 4:25


Additional Windows XP Topics: Windows File Protection and System File Checker 4:22


Additional Windows XP Topics: Keyboard Navigation 5:27

802-1.4

Windows Vista (6)

Start Menu 5:21 802-1.1 14 Windows Features

What’s New 9:30 802-1.1 14, 15, 17

What’s Different 19:14 802-1.1 14, 15, 17

What’s the Same 9:19 802-1.1 14, 15, 17

What Else Do You Need to Know 6:49 802-1.1 14, 15, 17

Windows Vista Summary 2:17 802-1.1 14, 15, 17

Windows 7 (54)

Start Menu 2:29 802-1.2 14

Control Panel: System and Security: Action Center 8:33


Control Panel: System and Security: System 11:47


Control Panel: System and Security: Windows Update 1:42

802-1.5 13, 14 13-Updating Windows14-Control Panel



Control Panel: System and Security: Backup and Restore 2:57


Control Panel: System and Security: Windows Anytime Upgrade 2:15


Control Panel: System and Security: Admin Tools: Computer Management: Shared Folders 0:56

802-1.5 14, 16 14-Administrative Features 16-Building a Small Office / Home Network

Control Panel: System and Security: Admin Tools: Computer Management: Local Users and Groups 4:43


Control Panel: System and Security: Admin Tools: Computer Management: Disk Management 4:02

802-1.5 14 Disk Management

Control Panel: System and Security: Admin Tools: Event Viewer 2:58


Control Panel: System and Security: Admin Tools: Performance 2:53


Control Panel: System and Security: Admin Tools: Services 1:45

802-1.5 15, 17 15-Windows Diagnostic and Repair Tools17-Data and Physical Security

Control Panel: System and Security: Admin Tools: System Configuration 4:18


Control Panel: System and Security: Admin Tools: Task Scheduler 1:47


Control Panel: Hardware and Sound: AutoPlay 1:27


Control Panel: Hardware and Sound: Sound 2:35


Control Panel: Hardware and Sound: Windows Mobility Center 1:12

802-1.5 10 Mobile Device Hardware

Control Panel: Programs: Programs and Features 2:15


Control Panel: Programs: Default Programs 4:12

802-1.5 15 Other Windows Problems

Control Panel: User Accounts and Family Safety: User Accounts 6:43

802-1.5 14, 17 14-Control Panel17-Access Control Purposes and Principles

Control Panel: User Accounts and Family Safety: Parental Controls 2:35




Control Panel: User Accounts and Family Safety: Credential Manager 1:24


Control Panel: User Accounts and Family Safety: Mail 0:58


Control Panel: Appearance and Personalization: Personalization 2:45

802-1.5 14 Windows Features; Control Panel

Control Panel: Appearance and Personalization: Display 3:19

802-1.5 14 Windows Features; Control Panel

Control Panel: Appearance and Personalization: Desktop Gadgets 1:12

802-1.5 14 Windows Features

Control Panel: Appearance and Personalization: Taskbar and Start Menu 4:30


Control Panel: Appearance and Personalization: Folder Options 3:23


Control Panel: Clock, Language, and Region: Date and Time 2:28


Control Panel: Clock, Language, and Region: Region and Language 1:57


Control Panel: Ease of Access Center 2:46


Accessories: Getting Started 2:32 802-1.1 14

Accessories: Remote Desktop Connection 3:27

802-1.1 14, 16 14-Administrative Tools; Control Panel 16-TCP/IP

Accessories: Sync Center and Offline Files 2:26

802-1.1 14, 16 14-Control Panel 16-Building a Small Office / Home Network; Using Command Line-Tools

Accessories: Windows Explorer and Libraries 4:09

802-1.1 14 Windows Features; Run-Line Utilities

Accessories: System Tools: Computer and Drive Mapping 3:15


Accessories: System Tools: Internet Explorer (No Add-ons) 1:42



802-1.1 14 Run-Line Utilities

Accessories: System Tools: Windows Easy Transfer 3:42

802-1.1 13, 17 13-Transfering User Data17-Data and Physical Security

Task Manager 4:10 802-1.1 14 Administrative Features



Printers (3)

Printer Hardware – 9:48 801-4.1 11

Configuring Printers in Windows XP – 4:10

801-4.2 11

Configuring Devices and Printers in Windows 7 - 7:50

801-4.2 11

Laptops (7)

Ports, Connectors, and Components 10:08

801-3.1 6, 9 6-Ports and Devices; 9-Laptop Expansion Options; Hardware Device Replacement

Memory 2:19 801-3.1 9 Hardware Device Replacement

Displays 3:18 801-3.2 9 Laptop Displays

Power Management in Windows XP 6:29


Power Management in Windows 7 2:35 801-3.1 14 Control Panel

Input Devices 1:54 801-3.1 9 Laptop Features

Recovery Methods 2:02 801-3.1 9 Troubleshooting Laptop Problems

Networking (22)

Topologies and Physical Connections: Comparing LANs and WANs 3:29

801-2.8 16 Network Models

Topologies and Physical Connections: Network Topologies 3:34

801-2.1 16 Network Models

Topologies and Physical Connections: Transmission Media: Copper Cables 4:50

801-2.1- 2.2 16 Cable and Connector Types

Topologies and Physical Connections: Transmission Media: Fiber Optic Cables 2:25

801-2.1- 2.2 16 Cable and Connector Types

Topologies and Physical Connections: Transmission Media: Wireless 3:10

801-2.1- 2.5 16 Wireless Networking Standards

Topologies and Physical Connections: NICs, Routers, Switches, and Hubs 5:58

801-2.1- 2.9 16 Network Models; Switches and Hubs; Building a Small Office / Home Office Network

Protocols and Configuration Settings on the Local Network: Network Protocols 8:23

801-2.6 16 TCP/IP; TCP and UDP Ports



Protocols and Configuration Settings on the Local Network: Network Configuration in Windows XP 8:37

801-2.6 14, 16 14-Control Panel16-Building a Small Office / Home Office Network

Protocols and Configuration Settings on the Local Network: Network and Sharing Center in Windows 7 10:27


Protocols and Configuration Settings on the Local Network: Home Group in Windows 7 6:41


Protocols and Configuration Settings on the Local Network: IPv4 Addresses 4:53

801-2.6 - 2.4 16 Building a Small Office / Home Office Network

Protocols and Configuration Settings on the Local Network: Public and Private IP Addresses 3:13




Protocols and Configuration Settings on the Local Network: Ports 2:14

801-2.6 - 2.4 16 TCP and UDP Ports

Protocols and Configuration Settings on the Local Network: Troubleshooting 6:29

801-2.6 - 2.4 Using Network Command-Line Tools; Network and Internet Troubleshooting

Communication Outside the Local Network: Routers 4:02

801-2.8 16 Network Models; Building a Small Office / Home Office Network

Communication Outside the Local Network: WAN Technologies 3 :00

801-2.8 16 Internet Connectivity Technologies

Communication Outside the Local Network: Internet Options in Windows XP 6:41


Communication Outside the Local Network: Internet Options in Windows 7 4:20


Communication Outside the Local Network: SSL 1:51

801-2.8 16 TCP/IP

Communication Outside the Local Network: Email 2:30

801-2.8 16 TCP/IP

Communication Outside the Local Network: FTP and Telnet 1:40

801-2.8 16 TCP/IP



Security (10)

Physical Security and Authentication 9:12

802-2.1 17 Data and Physical Security

Local Security Policy in Windows XP 8:09


Local Security Policy in Windows 7 5:13 802-2.1 17 Data and Physical Security

EFS (Encrypted File System) in Windows XP 3:13


TPM and BitLocker Drive Encryption in Windows 7 3:13


File Sharing and Permissions 8:27 802-2.1 17 Access Control Purposes and Principles

Firewall in Windows XP 3:27 802-2.3 17 Installing, Configuring, Troubleshooting Firewall Security Features

Firewall in Windows 7 2:43 802-2.3 17 Installing, Configuring, Troubleshooting Firewall Security Features

Wireless Security 6:02 802-2.5 17 Securing Wireless Networks

Malware 8:32 802-2.2 17 Security Fundamentals

Operational Procedures (2)

Environmental and Safety Issues 11:14 801 - 5.2 18 Computer Safety; Environmental Controls; Incident Response and Documentation

Customer Service 12:55 801 - 5.3 18 Communication Methods and Professionalism

Mapping Guide to Complete CompTIA A+ Guide to PCs, 6e

by Cheryl A. Schmidt

(ISBN: 9780789749765)


Windows 7

Accessories\Connect to Remote Resources

802 – 1.5, 1.6 14 15

14 - Sharing 779-782 15 - Permissions 827-832 Lab 15.5 860-863

Accessories\Enable Offline Files 802 – 1.5 12 Configuring Windows Overview Page 599

Accessories\Getting Started 802 – 1.1

Accessories\System Tools\ A 32-Bit Vs 64-Bit System

802 – 1.1 12 Windows Vista/7 Overview Page 577-579

Accessories\System Tools\ Internet Explorer Without Add-Ons

802 – 4.7 13 Web Browsers page 711-712

Accessories\System Tools\ Resource Monitor

802 – 1.4 12 Monitoring System Performance 627-628 Lab 12-33 pages 685-686

Accessories\System Tools\ System Restore

802 – 1.1, 1.7, 4.7

12 System Restore 603-604 Lab 12.14 654-655

Accessories\System Tools\ Windows Easy Transfer Wizard

802 – 1.1 12 Pre-installation of Windows 582

Control Panel\1 System and Security\1 Action Center\ Compatibility Mode

802 – 1.1, 4.6

12 Pre-installation of Windows 582

Mapping Guide to Schmidt


Control Panel\1 System and Security\1 Action Center\ Configure Action Center Alerts

802 – 1.5 12 Monitoring System Performance 629

Control Panel\1 System and Security\1 Action Center\Using the Windows Experience Index

802 – 1.5 12 Lab 12.33 685-686 Monitoring System Performance 628

Control Panel\1 System and Security\2 Windows Firewall\Configure Windows Firewall

802 – 1.1, 1.4, 1 .5, 1.6, 2.1. 801-2.6, 2.9

15 Internet Security 838-839

Control Panel\1 System and Security\3 System\Change Computer Name and Join Workgroup

802 – 1.2, 1.5, 1.6

14 Types of Local Area Networks 729-731

Control Panel\1 System and Security\3 System\Configure Remote Assistance

802 – 1.5 12 Support Windows Computers Remotely Page 630-631

Control Panel\1 System and Security\3 System\Configure Remote Desktop

802 – 1.5, 1.6

12 Support Windows Computers Remotely Page 630-631 Lab 12.34 and 12.35 (pages 686-689)

Control Panel\1 System and Security\3 System\Configure System Failure Settings

802 – 4.6

Control Panel\1 System and Security\3 System\Disable a Device

802 – 1.4, 1.5

3 IRQ 102-105 Lab 3-3 115-116

Control Panel\1 System and Security\3 System\Installed Memory

802 – 1.4, 1.5

6 Planning for Memory 209-211

Control Panel\1 System and Security\3 System\OS and Installed Service Packs

802 – 1.1, 1.5

12 Updating Windows 595-597

Control Panel\1 System and Security\3 System\Set Performance Options

802 – 1.4, 1.5, 4.6

12 Monitoring System Performance 624-630 Lab 12.33 685-686

Control Panel\1 System and Security\3 System\System Resources

802 – 1.4, 1.5

3 Other Configuration Parameters, IRQ, PCI Interrupts, I/O Addresses, Memory Addresses 102-108 Lab 3.3 115-116



Control Panel\1 System and Security\3 System\Turn On System Restore

802 – 1.1, 1.5, 1.7, 4.7

12 15

12 - System Restore 603-604 Lab 12.14 654-655 15 - Protecting the Operating System and Data 819 Lab 15.2 856-857

Control Panel\1 System and Security\4 Windows Update\Change Update Configurations

802 – 1.2, 1.5, 1.7, 3.3, 4.7

12 Updating Windows 595-597 Lab 12.10 646

Control Panel\1 System and Security\4 Windows Update\Manually Install Updates

802 – 1.2, 1.5, 1.7, 3.3, 4.7


Control Panel\1 System and Security\4 Windows Update\ View Update History

802 – 1.2, 1.5, 1.7, 3.3, 4.7


Control Panel\1 System and Security\5 Power Options\ Configure Hibernation

802 – 1.5 4 ACPI 147-150

Control Panel\1 System and Security\5 Power Options\ Configure Password On Wakeup

802 – 1.5 4 ACPI 147-150

Control Panel\1 System and Security\5 Power Options\ Create New Power Plan

802 – 1.5 4 ACPI 147-150

Control Panel\1 System and Security\6 Backup and Restore\Change the Backup Schedule

802 – 1.7 12 Backing up/Restoring the Windows Registry/ Backing Up and Restoring the Windows Sys-tem State 597-598 Lab 12.9 646

Control Panel\1 System and Security\6 Backup and Restore\Create an Incremental Backup

802 – 1.7 11 12

11 - Attributes, Compression, and Encryption 488-489 12- Backing up/Restoring the Windows Registry/ Backing Up and Restoring the Windows System State 597-598 Lab 12.9 646

Control Panel\1 System and Security\6 Backup and Restore\Create a Full Backup

802 – 1.7 11 12

11 - Attributes, Compression, and Encryption 488-489 12- Backing up/Restoring the Windows Registry/ Backing Up and Restoring the Windows System State 597-598 Lab 12.9 646



Control Panel\1 System and Security\6 Backup and Restore\Create a System Image Backup

802 – 1.7, 4.6

11 Recovering the Windows OS 492

Control Panel\1 System and Security\6 Backup and Restore\Create a System Repair Disk

802 – 1.7, 4.6

11 Recovering the Windows OS 492

Control Panel\1 System and Security\7 Windows Anytime Upgrade\Download the Upgrade Advisor

802 – 1.1, 1.2


Control Panel\1 System and Security\8 Administrative Tools\Convert to Dynamic Disks

802 – 1.2, 1.4

7 Windows Disk Management 290-291

Control Panel\1 System and Security\8 Administrative Tools\Determine Available Disk Space and File System

802 – 1.1, 1.2, 1.4

7 Partitioning 283-389

Control Panel\1 System and Security\8 Administrative Tools\List of Startup Utilities

802 – 1.4, 1.7, 4.6

11 12

11 - Recovery Console/WinRE 494-495 12 - WinRE 616-617

Control Panel\1 System and Security\8 Administrative Tools\Schedule a Backup

802 – 1.4, 1.7

12 Microsoft Management Console 606-607

Control Panel\1 System and Security\8 Administrative Tools\Service Failed to Start

802 – 1.4, 4.6

12 Backing up/Restoring the Windows Registry/ Backing Up and Restoring the Windows System State 597-598 Lab 12.9 646

Control Panel\1 System and Security\8 Administrative Tools\Update a Driver

802 – 1.2, 1.7, 1.4

3 8 12

Lab 3.4 116 8 - Troubleshooting Sound Problems 352 Lab 12.15 655

Control Panel\1 System and Security\8 Administrative Tools\Using the Performance Monitor

802 – 1.4 12 Monitoring System Performance 624-630 Lab 12.33 685-686

Control Panel\1 System and Security\8 Administrative Tools\Using the Resource Monitor


Control Panel\1 System and Security\8 Administrative Tools\Event Viewer\Filter Event Viewer Logs

802 – 1.1 , 1.4, 4.6 , 4.7

12 Task Manager and Event Viewer 620-622



Control Panel\1 System and Security\8 Administrative Tools\Event Viewer\View Audit Results

802 – 1.1 , 1.4, 4.6 , 4.7

15 Task Manager and Event Viewer 620-622 Lab 15.6 864-868

Control Panel\1 System and Security\8 Administrative Tools\Event Viewer\View Disk Quota Log File

802 – 1.1 , 1.4, 4.6 , 4.7

12 Task Manager and Event Viewer 620-622

Control Panel\1 System and Security\8 Administrative Tools\Local Security Policy\Account Lockout Policy

802 – 1.4, 2.1, 2.3

15 Protecting Access to Local and Network Resources 826 Lab 15.6 864-868

Control Panel\1 System and Security\8 Administrative Tools\Local Security Policy\Audit Policy

802 – 1.4, 2.1, 2.3


Control Panel\1 System and Security\8 Administrative Tools\Local Security Policy\Password Policy

802 – 1.4, 2.1, 2.3

15 Protecting Access to Local and Network Resources 823-826 Lab 15.6 864-868

Control Panel\1 System and Security\8 Administrative Tools\Local Users and Groups\Add User to Group

802 – 1.1, 1.4, 1.5, 1.8, 2.1, 2.3

12 15

12 - Microsoft Management Console 607-608 Lab 12.22 666-669 15 - Protecting Access to Local and Network Resources 823-825

Control Panel\1 System and Security\8 Administrative Tools\Local Users and Groups\Create New Group

802 – 1.1, 1.4, 1.5, 1.8, 2.1, 2.3

12 15

12 - Microsoft Management Console 607-608 15 - Protecting Access to Local and Network Resources 823-825

Control Panel\1 System and Security\8 Administrative Tools\Local Users and Groups\Create New User Account

802 – 1.1, 1.4, 1.5, 1.8, 2.1, 2.3

12 15


Control Panel\1 System and Security\8 Administrative Tools\Local Users and Groups\Disable User Account

802 – 1.1, 1.4, 1.5, 1.8, 2.1, 2.3

12 15


Control Panel\1 System and Security\8 Administrative Tools\Local Users and Groups\Reset Password

802 – 1.1, 1.4, 1.5, 1.8, 2.1, 2.3

12 15




Control Panel\1 System and Security\8 Administrative Tools\Local Users and Groups\User Cannot Change Password

802 – 1.1, 1.4, 1.5, 1.8, 2.1, 2.3

12 15


Control Panel\2 Network and Internet\HomeGroup\Sharing Additional Files Within A Homegroup

802 – 1.5, 1.6

14 15


Control Panel\2 Network and Internet\HomeGroup\Sharing Libraries and Printers in a Homegroup

802 – 1.5, 1.6

14 15


Control Panel\2 Network and Internet\Internet Options\ Add-Ons

802 – 1.5, 4.7


Control Panel\2 Network and Internet\Internet Options\Delete Browsing History

802 – 1.5, 4.7


Control Panel\2 Network and Internet\Internet Options\Pop-Up Blocker

802 – 1.5, 4.7


Control Panel\2 Network and Internet\Network and Sharing Center\Assign Private IP Address

802 – 1.6. 801 - 2.3, 2.6

14 Wired or Wireless NIC Installation 765 Network Terminology 776

Control Panel\2 Network and Internet\Network and Sharing Center\Configure DHCP

802 – 1.6. 801 - 2.3

14 Wired or Wireless NIC Installation 765-767

Control Panel\2 Network and Internet\Network and Sharing Center\Create an Ad Hoc Wireless Network

802 – 1.6. 801 – 2.5, 2.6

I removed this edition

Control Panel\2 Network and Internet\Network and Sharing Center\Create VPN

802 – 1.6 15 Internet Security 842-843

Control Panel\2 Network and Internet\Network and Sharing Center\View Available Wireless Networks

802 – 1.6 14 Wired or Wireless NIC Installation 768



Control Panel\2 Network and In-ternet\Network and Sharing Cen-ter\Command Line\Change a DHCP Assigned Address

802 – 1.6, 2.3, 2.6

14 Wired or Wireless NIC Installation 765-767

Control Panel\2 Network and Internet\Network and Sharing Center\Command Line\Convert File System to NTFS

802 – 1.6, 2.3, 2.6


Control Panel\2 Network and Internet\Network and Sharing Center\Command Line\Loopback Address

802 – 1.6, 2.3, 2.6

14 Network Troubleshooting 772

Control Panel\2 Network and Internet\Network and Sharing Center\Command Line\MAC Address

802 – 1.6, 2.3, 2.6

14 Network Addressing 746-747

Control Panel\3 Hardware and Printers\AutoPlay\Change Default Autoplay Settings

802 – 1.1 15 Protecting the Operating System and Data 818-819

Control Panel\3 Hardware and Printers\Devices and Printers\Add Printer

802 – 1.4, 1.5. 801 – 4.2

9 Printers in the Windows Environment 422

Control Panel\3 Hardware and Printers\Devices and Printers\Change Default Printer

802 – 1.4, 1.5

9 Printers in the Windows Environment 422-423

Control Panel\3 Hardware and Printers\Devices and Printers\Change Printer Permissions

802 – 1.4, 1.5


Control Panel\3 Hardware and Printers\Devices and Printers\ Enable or Disable Spooling

802 – 1.4, 1.5, 4.9

9 Printers in the Windows Environment 425

Control Panel\3 Hardware and Printers\Devices and Printers\Left-Handed Mouse

802 – 1.4, 1.5

11 Basic Windows Usage Overview 478 Lab 11.2 526-536

Control Panel\3 Hardware and Printers\Devices and Printers\Print Test Page

802 – 1.4, 1.5, 4.9


Control Panel\3 Hardware and Printers\Sound\Change the Computer Sound Scheme

Sort By Topic only

11 Basic Windows Usage Overview 478 Lab 11.2 526-536



Control Panel\3 Hardware and Printers\Sound\Mute System Sounds During Telephone Calls

Sort By Topic only

8 Sound Cards Using Windows 348

Control Panel\4 Programs\ Default Programs\Windows Photo Viewer

802 – 1.1 11 Managing Windows Files and Folders 497

Control Panel\4 Programs\ Desktop Gadgets\Streaming News Headlines

802 – 1.1

Control Panel\4 Programs\ Programs and Features\Turn On Features

802 – 1.1, 1.5

Control Panel\4 Programs\ Programs and Features\ Uninstall Programs

802 – 1.1, 1.5

11 12

Lab 11.2 526-536 12 - Installing/Removing Software 605-606

Control Panel\5 User Accounts and Family Safety\Parental Controls\Restrict Games for Children

Sort By Topic only

11 Configuring Windows Overview 599 Lab 11.2 526-536

Control Panel\5 User Accounts and Family Safety\User Accounts\Adjust the User Account Control (UAC) Settings

802 – 1.1 11 Configuring Windows Overview 599 Lab 11.2 533

Control Panel\5 User Accounts and Family Safety\User Accounts\Change Account Type

802 – 1.1 12 15


Control Panel\5 User Accounts and Family Safety\User Accounts\Change Password

802 – 1.4, 1.8, 2.1, 2.3

12 15


Control Panel\5 User Accounts and Family Safety\User Accounts\Delete User Account

802 – 1.1 12 15


Control Panel\6 Appearance and Personalization\Display\ Adjust Resolution

801 – 1.10, 802 – 1.5

9 Video Terminology and Theory 385-388



Control Panel\6 Appearance and Personalization\Folder Options\View File Extensions

802 – 1.5 11 Managing Windows Files and Folders 484 Lab 11.5 540-545

Control Panel\6 Appearance and Personalization\Personalization\Change Desktop Icons

Sort By Topic only

11 Basic Windows Usage Overview 474-478 Lab 11.2 526-536

Control Panel\6 Appearance and Personalization\Personaliza-tion\Require a Password After Screen Saver Resume

802 – 2.3 9 Privacy 397

Control Panel\6 Appearance and Personalization\Taskbar and Start Menu\Add Admin Tools to Start Menu

Sort By Topic only

12 Microsoft Management Console 606

Control Panel\6 Appearance and Personalization\Taskbar and Start Menu\Add Icon to the Notification Area

Sort By Topic only


Control Panel\6 Appearance and Personalization\Taskbar and Start Menu\Hide Clock

Sort By Topic only


Control Panel\6 Appearance and Personalization\Taskbar and Start Menu\Pin to Start Menu

Sort By Topic only


Control Panel\6 Appearance and Personalization\Taskbar and Start Menu\Unlock Taskbar

Sort By Topic only


Control Panel\7 Clock Language and Region\Date and Time\ Create Additional Clocks

802 – 1.2 11 Basic Windows Usage Overview 474-478 Lab 11.2 526-536

Control Panel\7 Clock Language and Region\Region and Lan-guage\Change Language, Format, and Keyboard

802 – 1.2 11 Basic Windows Usage Overview 474-478 Lab 11.2 526-536

Control Panel\8 Ease of Access\Ease of Access Center\Filter Keys

Sort By Topic only


Control Panel\8 Ease of Access\Ease of Access Center\Narrator

Sort By Topic only




Folder Properties\Change File Attributes

802 – 1.8 11 Attributes, Compression, and Encryption 487-488 Lab 11.8 547-550

Folder Properties\Encryption 802 – 1.8 11 Attributes, Compression, and Encryption 487-488 Lab 11.8 547-550

Folder Properties\Sharing a Folder

802 – 1.8 14 15


Miscellaneous\Create an MMC 802 – 1.4 12 Microsoft Management Console 606-610

Miscellaneous\Create a New Library

Sort By Topic only

11 Managing Windows Files and Folders 484

Miscellaneous\Disk Optimization

802 – 1.7, 4.3, 4.6

7 Preventive Maintenance for Hard Drives 299-301 Lab 7.10 328-329

Miscellaneous\Disk Quota Limit Sort By Topic only

7 Partitioning 286

Miscellaneous\Edit an MMC 802 – 1.4 12 Microsoft Management Console 606-610

Miscellaneous\Export a Registry Key

802 – 1.4, 4.6

11 Editing the Windows Registry 491 Lab 11.9 550-551

Miscellaneous\Map Network Drive

802 – 1.6 14 Sharing 779-780

Miscellaneous\Shutdown Computer

Sort By Topic only

11 Basic Windows Usage Overview 477-478 Lab 11.2 535

Windows XP

Control Panel\Accessibility Options\Magnifier

Sort By Topic only


Control Panel\Accessibility Options\On Screen Keyboard

Sort By Topic only


Control Panel\Accessibility Options\Sticky Keys

Sort By Topic only


Control Panel\Add Hardware\Driver Not Detected

802 – 1.4 12 Adding Devices 600-603



Control Panel\Add Remove Programs\Add Components

802 – 1.5 12 Adding/Removing Software 605 Lab 12.19 658-659

Control Panel\Add Remove Programs\Remove Programs

802 – 1.5 12 Installing/Removing Software 605-606

Control Panel\Admin Tools\ Computer Management\Add User to Group

802 – 1.4, 1.8

12 15


Control Panel\Admin Tools\Computer Management\Change Password at Logon

802 – 1.4, 1.8

12 15


Control Panel\Admin Tools\ Computer Management\Convert to Dynamic Disks

802 – 1.2, 1.4

7 Windows Disk Management 290-291

Control Panel\Admin Tools\ Computer Management\Create New Group

802 – 1.4, 1.8

12 15


Control Panel\Admin Tools\ Computer Management\Create New User

802 – 1.4, 1.8

12 15


Control Panel\Admin Tools\ Computer Management\Enable Guest Account

802 – 1.4, 1.8

12 15


Control Panel\Admin Tools\ Computer Management\New Primary Partition

802 – 1.2, 1.4

7 Partitioning 283-389 Lab 7.4 314-318

Control Panel\Admin Tools\Computer Management\Reset Password

802 – 1.2, 1.8, 2.1, 2.3

12 15




Control Panel\Admin Tools\Computer Management\Shared Folders

802 – 1.4, 1.8

14 15

Sharing 779-782 Lab 15.4 858-859

Control Panel\Admin Tools\ Event Viewer\View Audit Results

802 – 1.1, 1.4, 4.6, 4.7


Control Panel\Admin Tools\ Event Viewer\View Log Files

802 – 1.1, 1.4, 4.6, 4.7


Control Panel\Admin Tools\ Local Security Policy\Account Lockout Policy-Duration

802 – 1.4, 2.3


Control Panel\Admin Tools\ Local Security Policy\Account Lockout Policy-Reset Counter

802 – 1.4, 2.3


Control Panel\Admin Tools\ Local Security Policy\Account Lockout Policy-Threshold

802 – 1.4, 2.3


Control Panel\Admin Tools\ Local Security Policy\Audit Policy

802 – 1.4, 2.3


Control Panel\Admin Tools\ Local Security Policy\Password Policy-Complexity

802 – 1.4, 2.3


Control Panel\Admin Tools\ Local Security Policy\Password Policy-History

802 – 1.4, 2.3


Control Panel\Admin Tools\ Local Security Policy\Password Policy-Max Age

802 – 1.4, 2.3


Control Panel\Admin Tools\ Local Security Policy\Password Policy-Min Age

802 – 1.4, 2.3


Control Panel\Admin Tools\ Local Security Policy\Password Policy-Min Length

802 – 1.4, 2.3


Control Panel\Admin Tools\ Performance\Performance




Control Panel\Date Time\ Daylight Savings Time

802 – 1.2 11 12

11 - Basic Windows Usage Overview 478 Lab 11.1 519-525 12 - Configuring Windows Overview 599 Lab 12.11 647-650

Control Panel\Display\Adjust Resolution

801 - 1.10, 802 – 1.5

9 Video Terminology and Theory 385-388

Control Panel\Display\Change Background Picture

801 - 1.10 9 Privacy 397

Control Panel\Display\Change Desktop Color

801 - 1.10 9 Privacy 397

Control Panel\Display\Set Screen Saver Timeout

802 – 2.3 9 Privacy 397

Control Panel\Folder Options\Change Color of Compressed Files

802 – 1.5 11 Managing Windows Files and Folders 484 Lab 11.1 521

Control Panel\Folder Options\Synchronize Offline Files


Control Panel\Folder Options\View Hidden Files


Control Panel\Internet Options\Add-ons


Control Panel\Internet Options\AutoComplete


Control Panel\Internet Options\Delete Cookies


Control Panel\Internet Options\Delete Temporary Internet Files


Control Panel\Internet Options\Pop-up Blocker


Control Panel\Keyboard\Cursor Blink Rate

Sort By Topic only

11 12


Control Panel\Mouse\Change Mouse Pointer

Sort By Topic only

11 12




Control Panel\Mouse\Double-Click Speed

Sort By Topic only

11 12


Control Panel\Mouse\ Left-Handed Mouse

Sort By Topic only

11 12


Control Panel\Network Connections\Add Protocol


Control Panel\Network Connections\Change IP Address

802 – 1.6, 2.5, 2.6, 801 – 2.3

14 Wired or Wireless NIC Installation 765 - 767

Control Panel\Network Connections\Create VPN


Control Panel\Network Connections\Wireless Setup

802 – 1.6 14 Wireless Networks 757-760 Wired or Wireless NIC Isntallation 765-769

Control Panel\Power Options\Configure Power Button

802 – 1.5 4 9 11

4 - ACPI 148-150 Lab 4.10 178.179 9 - Projectors 394 9 - Monitor Energy Efficiency 396 Lab 11.1 521

Control Panel\Power Options\Hibernate

802 – 1.5 4 9 11


Control Panel\Power Options\Standby

802 – 1.5 4 9 11


Control Panel\Printers\Add Printer

802 – 1.4, 1.5


Control Panel\Printers\Enable Disable Spooling

802 – 1.4, 1.5, 4.9


Control Panel\Printers\Pause Printing

802 – 1.4, 1.5




Control Panel\Printers\Print Test Page

802 – 1.4, 1.5, 4.9


Control Panel\Printers\Set Priority 802 – 1.4, 1.5


Control Panel\Printers\View Print Queue

802 – 1.4, 1.5


Control Panel\Scheduled Tasks\Schedule Tasks

802 – 1.7 11 12

11 - Command Format 515 Lab 11.1 521 12 - Microsoft Management Console 607

Control Panel\Security Center\ Allow Remote Desktop

802 – 1.5, 1.6, 1.7

12 Supporting Windows Computers Remotely 630-631 Lab 12.34 686-688

Control Panel\Security Center\Automatic Updates

802 – 1.5, 1.6, 1.7


Control Panel\System Properties\Advanced Tab\Automatic Reboot

802 – 1.5

Control Panel\System Properties\Advanced Tab\Change Page File Size

802 – 1.5 6 Windows Disk Caching 221-223

Control Panel\System Properties\Advanced Tab\Error Reporting

802 – 1.5 6 Windows Disk Caching 221-223

Control Panel\System Properties\Automatic Updates Tab\ Automatic Updates

802 – 1.2, 1.7


Control Panel\System Properties\Computer Name Tab\Join Domain


Control Panel\System Properties\General Tab\OS and Installed Service Packs

Sort By Topic only

11 Determining the Windows Version 490

Control Panel\System Properties\General Tab\Type of Processor

Sort By Topic only

2 Speeding Up Processor Operations Overview 50

Control Panel\System Properties\Hardware Tab\Block Unsigned Drivers

802 – 1.2, 1.5

12 Adding Devices 601-602



Control Panel\System Properties\Hardware Tab\Disable Device

802 – 1.2, 1.5

3 IRQ 102-105 Lab 3-3 115-116

Control Panel\System Properties\Hardware Tab\Hardware Profile

802 – 1.2, 1.5

11 Windows Registry 490-491

Control Panel\System Properties\Hardware Tab\IRQ List

802 – 1.2, 1.5

3 IRQ 102-105 PCI Interrupts 105-106

Control Panel\System Properties\Hardware Tab\Rollback Driver

802 – 1.2, 1.5

12 Configuring Windows 600-602 Lab 12.15 655

Control Panel\System Proper-ties\Remote Tab\Allow Remote Desktop

802 – 1.6 12 Supporting Windows Computers Remotely 630-631 Lab 12.34 686-688

Control Panel\System Properties\Remote Tab\Remote Assistance

802 – 1.6 12 Supporting Windows Computers Remotely 630-631

Control Panel\System Properties\System Restore Tab\Adjust Restore Point Space

802 – 1.7 12 System Restore 603-604

Control Panel\Taskbar Start Menu\Add My Network Places

802 – 1.1 11 Basic Windows Usage Overview 474-480 Lab 11-4 537-540

Control Panel\Taskbar Start Menu\Expand Control Panel


Control Panel\Taskbar Start Menu\Hide the Taskbar


Control Panel\User Accounts\Change Logon Logoff

802 – 1.5, 1.8

11 Basic Windows Usage Overview 474-480 Lab 11-1 519-525

Control Panel\User Accounts\Change Password

802 – 1.5, 1.8

12 15


Control Panel\User Accounts\Create New User

802 – 1.5 12 15




Control Panel\User Accounts\Fast User Switching

Sort By Topic only

12 15


Drive Properties\Backup-ASR 802 – 1.7 11 12

11 - Attributes, Compression, and Encryption 488-489 12 - Backing up/Restoring the Windows Registry/ Backing Up and Restoring the Windows System State 597-598 Lab 12.8 645

Drive Properties\ Backup-Differential

802 – 1.7 11 12


Drive Properties\ Disk Cleanup

802 – 1.7 7 Preventive Maintenance for Hard Drives 299-301 Lab 7.9 326-328

Drive Properties\ Disk Quotas

802 – 1.7 7 Partitioning 286

Folder Properties\ Compression

802 – 1.8 11 11 - Attributes, Compression, and Encryption 488-489

Folder Properties\ NTFS Permissions

802 – 1.5, 1.8, 2.3, 4.7

14 15

14 - Sharing 779-782 15 - Permissions 827-832

Folder Properties\ Read Only

802 – 1.8 14 15


Folder Properties\ Share Permissions

802 – 1.5, 1.8, 2.3, 4.7

14 15


Miscellaneous\ Compatibility Mode

802 –1.1, 4.6


Miscellaneous\ Map Network Drive

802 – 1.6 14 Sharing 779-780

Miscellaneous\Processes 802 – 1.4 12 Task Manager and Event Viewer 619

Miscellaneous\Repair Folder 802 – 1.2, 4.6


Miscellaneous\Shortcut Sort By Topic only




Miscellaneous\ Shutdown Computer

Sort By Topic only


Run Line\ Autostart-DualBoot

802 – 1.2 12 Dual-Booting Windows 592-593

Run Line\ Convert to NTFS

802 – 1.2 7 12

7 - Partitioning 284 12 - Pre-installation of Windows 583

Run Line\MMC 802 – 1.4 12 12 - Microsoft Management Console 607-608 Lab 12.21 662-666

Run Line\ Recovery Console

802 – 1.3, 4.6, 4.7

11 Revoering the Windows OS 492-493 Recovery Console/WinRE 494-495

Run Line\Registry 802 – 1.4, 4.6


System Tools\ Backup-System State

802 – 1.7, 1.8

11 Backing Up/Restoring the Windows Registry 597-598 Backing Up and Restoring the Windows System State 598

System Tools\ Create Restore Point

802 – 1.1, 1.7, 4.7

12 System Restore 603-604 Lab 12.13 653-654

System Tools\Defragment 802 – 1.7, 4.6

7 Preventive Maintenance for Hard Drives 299-301 Lab 7.9 326-328

System Tools\File Transfer 802 – 1.4 12 Microsoft Mangement Console 607

System Tools\ Schedule Tasks

802 – 1.4, 1.7

12 Microsoft Mangement Console 607

Beyond the OS

Understanding Electrostatic Discharge (ESD) and Antistatic Devices

801 – 5.1, 5.2

4 Electrostatic discharge 120-122

Motherboard Ports 801 – 1.2, 1.7, 1.9, 1.11, 1.12

1 External connectivity 11-12 Mouse and Keyboard Ports 12 Video Ports 19-22 USB Port 22-24 Parallel Port 28 Serial Port 29 Audio Ports 29-30 IEEE 1394 Ports 30-32 eSATA Ports 33 Network Ports 33-34 Modem Ports 34



Installing Magnetic Storage Media 801 – 1.2, 1.5, 1.11

1 6 7

1 - Basic Computer Parts 11 6 - Flash Memory 226-227 7- PATA Physical Installation 266-271 7 - SATA Physical Installation 271-274

Identify Expansion Card Slots 801 – 1.2, 1.4, 1.9

2 Expansion slots 67 PCI 67-69 AGP 69-70 PCIe 70-74 Laptop Expansion 74-76 More Motherboard Connectors 76

Identify Types of Memory Used in PCs

801 – 1.2, 1.3, 1.9

6 Memory Physical Packaging 203-204 Planning the Memory Installation - Memory Technologies 205 - 206

Providing Power to Motherboard and Other Components

801 – 1.2, 1.8

4 Power Supply Form Factors 138-141

Identify CPU Sockets 801 – 1.2, 1.6

2 Sockets and Slots 57-48

Clearing CMOS Settings 801 – 1.1 3 CMOS Memory 100-101

Set Up SATA Hard Disk to Run in NCQ Mode

801 – 1.1 7 System BIOS Configuration for Hard Drives 282

Enable Hardware Virtualization in CMOS

801 – 1.1, 802 - 1.9

3 BIOS Configuration Settings 98-99

Disable Unused COM and LPT Ports in CMOS

801 – 1.1 3 BIOS Configuration Settings 98-99

Connecting External Devices Through Laptop Ports

801 – 1.5, 1.7, 1.9, 1.11, 1.12, 3.1

1 Basic Computer Parts 9-10 External connectivity 11-12 Video Ports 19-22 USB Port 22-24 Audio Ports 29-30 IEEE 1394 Ports 30-32 eSATA Ports 33 Docking Stations and Port Replicators 35-47 Network Ports 33-34 Modem Ports 34

Installing Laptop Components: Memory, Battery, and Hard Drive

801 – 1.3, 1.5, 3.1. 802 - 4.8

1 6 7

1 - Basic Computer Parts 9-19 6 - Mobile Device Memory 207 7 - Hard Drive Geometry 256-257 7 - SSD 263-264

Identify Types of Solid State Storage Devices

801 – 1.5, 1.11

7 SSD 263-264



Smartphone Wi-Fi Connection 802 – 3.2 13 14

13 - Mobile Connectivity 709-711 14 - Wireless Networks Overview 752 14 - Wireless Networks 753-764

Identify Types of Telecommunication Cables and Connectors

801 – 2.1, 2.2

1 13 14

1 - Modem Ports 34 13 - Internet Connectivity Overview 696 13 - Modems Overview 696-697 13 - Serial Communication Overview 697 13 - Cable Modems 704-706 13 - xDSL Modems 706-708 14 - Network Topologies 732-734 14 - Copper Media 734-737 14 - Fiber Media 737-738

Identify Tools Used in the Field by a Network Technician

801 – 2.10 4 5 14

4 - Tools 122-124 5 - Establish a Theory of Probable Cause 188 14 - Protecting Your Network and Cable Investment 740-741

Installing a CPU 801 – 1.2, 1.6

2 Processor Cooling 59-62 Installing Processors 62-64 Mobile Device Motherboards/CPUs 64-65

Securing a Mobile Device 802—3.3 4 15

4 - Mobile Device Travel and Storage 144 15 - Physical Security 813-818

Troubleshoot a No Display Error 802 – 4.4, 4.8

9 Troubleshooting Video

Upgrading Memory on a Smartphone

802 – 3.4 1 Basic Computer Parts 11

Using a POST Card Tester 802 – 4.2 5 Establish a Theory of Probable Cause 187-188

Utilizing a Multimeter 801 – 2.10. 802 – 4.2

4 Electronic Terms 134-137 Lab 4.4 172 Lab 4.5 173 Lab 4.7 174-175 Lab 4.8 176-177 Lab 4.9 177-179

Utilizing a Power Supply Tester 802 – 4.2 4 Power Supply voltages 143-144

Understanding Master and Slav-ing Drives

801 – 1.5 7 PATA Physical Installation 266-271

Connect a Computer to Cable Internet

801 – 2.7 13 Cable Modems 704-706


7 Fault Tolerance 291-293 Lab 7.6 323




7 Fault Tolerance 291-293

Adding a Conversion Bracket to Enable SATA Ports to be used with eSATA Drives

801 – 1.5, 1.7, 1.11

7 Hard Drive Geometry 257 IDE 261-263 SATA Physical Installation 271-274 Mobile Device Storage 281 Rmoveable Drive Storage 303-304

Connecting Cables to a Port Replicator

801- 3.3 1 Docking Stations and Port Replicators 35-37

Identify Basic Networking Topologies

801 – 2.8 14 14 - Network Topologies 732-734

Communication Inside and Outside the Local Network

801 – 2.9 13 14

13 - Internet Connectivity Overview 696 13 - Modems Overview 696-697 13 - Serial Communication Overview 697 13 - Cable Modems 704-706 13 - xDSL Modems 706-708 14 - Network Topologies 732-734 14 - Wireless Networks 753-760 14 - Wired or Wireless NIC Installation 765-769 14 - Wireless Broadband 770

Proper Communication and Professionalism

801 – 5.3 1 -15 1 - Technician Qualities 3 2 - Active Lsitening 81-82 3 - A Good Technician Quality: One Thing at a Time 109-110 4 - Written Communication Skills 162-163 5 - Document Findings, Actions, and Outcomes and Provide Feedback 192 6 - Teamwork 228 7 - Phone Skills 305 8 - Attitude 360 9 - Work Ethics 430 10 - Dealing with Irate Customers 461 11 - Staying Current 516 12 - Avoiding Burnout 632 13 - Mentoring 713 14 - Being Proactive 787 15 - Building Customer Trust 851

Recognizing Common Security Threats

802 – 2.2 9 12 15

9 - Privacy 397 12 - virus 585-587 15 - Internet Security 833-842



TCP and UDP Protocols and Ports

801 – 2.4 14 The TCP/IP Model 745-746 Network Terminology 775-777 The TCP/IP Model in Action 778-779

Understanding Display Components and Features

801 – 1.10, 3.2

9 Video Overview 380 Types of Video Output Devices 380-384 Video Terminology and Theory 385-386 LCD 386-390

Understanding the Laser Imaging Process

801 – 4.1. 802 – 4.9

9 Laser Printers 411-415

Performing Printer Maintenance 801-4.3 4 9

4 - Preventive Maintenance 132 9 - Printer Preventive Maintenance 420-422

Managing Prohibited Activity 801-5.4 15 Security Incident Reporting 843-844

Understanding the Basics of Client-Side Virtualization

802-1.9 2 3 6 10 11 12

2 - Multi-core Processors 57 3 - BIOS Configuration Settings 98-99 6 - Old applications Under Windows 224 10 - Computer System Design 450-451 11 - Virtualization Basics 493-494 12 - Virtualization 593-594

Destroying and Disposing of Data

802-2.4 7 15

7 - Data Security 302-303 15 - Protecting the Operating System and Data 818-822

Basic Features of Mobile Operating Systems

802-3.1 1 11 14

1 - Mice and Keyboards 14 11 - Basic Mobile Device Usage 480-484 14 - Mobile Device Network Connectivity 784 14 - Mobile Apps 784-787

Mobile Device Synchronization 802-3.5 14 Mobile Device Network Connectivty 784 Mobile Apps 784-787

Understanding Troubleshooting Theory

802-4.1 5 Troubleshooting Overview 184 Identify the Problem 184 Establish a Theory of Probable Cause 185-190 Test the Theory to Determine Cause 190-191 Establish a Plan of Action and Implement the Solution 191 Verify Full System Functionality and Implement Preventive Measures 191-192 Document Findings, Actions, and Outcomes and Provide Feedback 192-193


CompTIA A+ 220-801 220-802 LiveLessons


Hardware (10)

Firmware: BIOS 6:19 801-1.1 3 BIOS Overview 94-95 The Setup Program 95 Flash BIOS 96-98 BIOS Configuration Settings 98-100

Firmware: CMOS 3:48 801-1.1 3 CMOS Memory 100-101 Motherboard Batteries 101-102

Hardware: Motherboards 6:06 801-1.2 2 Processor Overview 46 Speeding Up Processor Operations Overview 50-51 Cache 51-53 Sockets and Slots 57-58 Expansion Slots 67 PCI 67-69 AGP 69-70 PCIe 70-74 Chipsets 76-78 Types of Motherboards 78-79

Hardware: Memory 7:17 801-1.3 6 Memory Physical Packaging 203-204 Planning the Memory Isntallation-- Memory Technologies 205-206 Mobile Device Memory 207 Planning the Memory Isntallation-- Memory Features 207-209 Planning for Memory--How Many of Each Memory Type 212-215

Hardware: Storage Devices 14:56 801-1.5 1 6 7

1 - Basic Computer Parts 11 6 - Flash Memory 226-227 7- PATA Physical Installation 266-271 7 - SATA Physical Installation 271-274

Hardware: CPUs 8:19 801-1.6 2 Processor Cooling 59-62 Installing Processors 62-64 Mobile Device Motherboards/CPUs 64-65



Hardware: Ports and Connectors 7:40

801-1.11 1 External connectivity 11-12 Mouse and Keyboard Ports 12 Video Ports 19-22 USB Port 22-24 Parallel Port 28 Serial Port 29 Audio Ports 29-30 IEEE 1394 Ports 30-32 eSATA Ports 33 Network Ports 33-34 Modem Ports 34

Hardware: Power Supplies 3:59 801-1.8 4 Power Supply Form Factors 138-141

Hardware: Display 6:36 801-1.10 9 Video Overview 380 Types of Video Output Devices 380-384 Video Terminology and Theory 385-386 LCD 386-390

Hardware: Physical Cleaning Methods 3:31

802-4.4 1 4 7 8 9

1 - Mouse and Keyboard Preventive Maintenance 4 - Preventive Maintenance 132 7 - Preventive Maintenance for Hard Drives 299-301 Lab 7.10 328-329 8 - Preventive Maintenance for ODDs and Discs 342-345 8 - Scanners 357-358 9 - Monitor Preventive Maintenance 395-396 9 - Printer Preventive Maintenance 420-422

Windows XP (63)

Before Installation: Partitioning the Hard Drive 3:13

802-1.1 7 Partitioning 283 -289 How Drive Letters Are Assigned 289 Windows Disk Management 290

Before Installation: Active, System, and Boot Partitions 2:42

802-1.2 7 Partitioning 288-291, 295, 298-299

Before Installation: Formatting the Hard Drive 3:02

802-1.2 7 High-Level Formatting 293-294

Before Installation: File Allocation Table 2:39

802-1.2 7 High-Level Formatting 293-294



Before Installation: Operating Modes 3:38

802-1.2 12 Advanced Boot Options Menu

The Installation: Installation Types 4:52

802-1.2 12 Pre-Installation of Windows 580-585

The Installation: System Files 5:37 802-1.2 12 Overview of the Windows Boot Process 611-613

The Installation: File Systems 4:16 802-1.2 7 12

7 - Partitioning 283-286 12 - Pre-Installation of Windows 583

The Installation: Installation Methods 2:10

802-1.2 12 Installation/Upgrade of Windows 587-588 Corporate Windows Deployment 588-590

Using the Desktop: Windows Explorer 2:07

802-1.4 11 Managing Windows Files and Folders 484-487 Attributes, Compression, and Encryption 488-490 Lab 11.5 540-545

Using the Desktop: Start Menu 5:08 802-1.4 11 Basic Windows Usage Overview 474-478 Lab 11.10 551-553

Using the Desktop: Taskbar 1:18 802-1.4 11 Basic Windows Usage Overview 474-478 Lab 11.4 537-540

Using the Desktop: Date and Time 1:10

802-1.4 11 12


Using the Desktop: Display 4:02 802-1.4 9 Video Terminology and Theory 385-388 Privacy 397

Control Panel: Control Panel 3:04 802-1.5 11 Basic Windows Usage Overview 478 Lab 11.1 519-525

Control Panel: Accessibility 5:50 802-1.5 12 Configuring Windows Overview 599 Lab 12.11 647-650

Control Panel: Add or Remove Programs 3:25

802-1.5 11 Installing/Removing Software 605-606



Control Panel: Admin Tools: T he System Monitor 6:00

802-1.5 12 Monitoring System Performance 624 Lab 12.31 682-683

Control Panel: Admin Tools: Services 2:33

802-1.5 12 Microsoft Management Console 609-610 System Configuration Utility 617-618 Troubleshooting a Service That Does Not Start 623 Shutdown Problems 624 Lab 12.25 676-677 Lab 12.21 662-666

Control Panel: Admin Tools: Event Viewer 5:57

802-1.5 12 Microsoft Management Console 607 Task Manager and Event Viewer 620-622

Control Panel: Admin Tools: Disk Management 3:36

802-1.5 7 Windows Disk Management 290-291

Control Panel: Admin Tools: Local Users and Groups 9:10

802-1.5 12 Microsoft Management Console 607-608 Lab 12.21 662-666

Control Panel: Folder Options 5:39 802-1.5 11 Managing Windows Files and Folders 484 Lab 11.5 540-545

Control Panel: The Mouse 2:49 802-1.5 11 Basic Windows Usage Overview 478 Lab 11.1 519-525

Control Panel: Regional and Language Options 1:38

802-1.5 11 Basic Windows Usage Overview 478 Lab 11.1 519-525

Control Panel: System: System Properties General Tab 2:36

802-1.5 11 Determining the Windows Version 490

Control Panel: System: Computer Name 2:28

802-1.5 14 Types of Local Area Networks 729-731

Control Panel: System: Device Manager 7:25

802-1.5 3 IRQ 102-105 Lab 3-3 115-116

Control Panel: System: Driver Signing 5:09

802-1.5 12 Adding Devices 600-602

Control Panel: System: Hardware Profiles 5:18

802-1.5 11 Windows Registry 490-491

Control Panel: System: Virtual Memory 3:44

802-1.5 6 Windows Disk Caching 221-223



Control Panel: System: Startup and Recovery 3:28

802-1.5 12 Dual-Booting Windows 592-593 Advanced Boot Options Menu 610-611 Windows XP ASR 616

Control Panel: System: Error Reporting 1:46

802-1.5 12 Task Manager and Event Viewer 620-622

Control Panel: System: System Properties Advanced Tab 3:50

802-1.5

Control Panel: System: Remote Assistance 5:36

802-1.5 12 Support Windows Computers Remotely Page 630-631

Control Panel: System: Remote Desktop 5:14

802-1.5 12 Support Windows Computers Remotely Page 630-631 Lab 12.35 688-689

Control Panel: User Accounts 8:18 802-1.5 12 15


Accessories: Windows Updates and Automatic Updates 3:44

802-1.4 12 Updating Windows 595-597 Lab 12.10 646

Accessories: Compatibility Mode 2:13

802-1.4 12 Pre-installation of Windows 582

Accessories: System Tools: USMT/Files and Settings Transfer Wizard 2:11


Accessories: System Tools: Scheduled Tasks 2:22

802-1.4 11 12

11 - Command Format 515 Lab 11.1 521 12 - Microsoft Management Console 607


802-1.4 2 6 11

2 - Speeding Up Processor Operations Overview 50 6 - Planning for Memory--The Amount of Memory to Install 211 6 - Windows Disk Caching 221 Lab 6.7 242 11 - Determining the Windows Version 490



Accessories: System Tools: DirectX Diagnostic Tool 2:32

802-1.4 8 Troubleshooting Optical Drive Issues 342 Sound Cards Using Windows 348 Troubleshooting sound Problems 353 Lab 8.4 369-370

Accessories: System Tools: System Restore 4:24

802-1.4 12 System Restore 603-604 Lab 12.13 653-654

Accessories: Command Line 8:33 802-1.4 11 Command Prompt Overview 495-496 Command Prompt Basics 496-497 Moving Around from a Command Prompt 498 The TYPE Command 498 Copying Files 499 The ATTRIB Command 500 Command Format 500-516 Lab 11.12 555-558 Lab 11.13 558-561 Lab 11.14 561-565

Drive Properties: Backup 12:45 802-1.4 11 12


Drive Properties: ASR 1:55 802-1.4 11 12


Drive Properties: Chkdsk 12:45 802-1.4 7 11

7 - Preventive Maintenance for Hard Drives 300 11 - Command Format 503

Drive Properties: Defragment 3:51 802-1.4 7 Preventive Maintenance for Hard Drives 299-301 Lab 7.9 326-328

Drive Properties: Disk Cleanup 4:05 802-1.4 7 Preventive Maintenance for Hard Drives 299-301 Lab 7.9 326-328



Drive Properties: Disk Quotas 2:50 802-1.4 7 Partitioning 286

Installation CD: The Recovery Console 4:02

802-1.4 11 Recovering the Windows OS 492-493 Recovery Console/WinRE 494-495

Installation CD: In-Place Upgrade 1:33

802-1.4 12 Pre-Installation of Windows 580-581

Additional Windows XP Topics: Folder Properties 10:34

802-1.4 11 11 - Attributes, Compression, and Encryption 488-489

Additional Windows XP Topics: Task Manager 5:00

802-1.4 14 15

Task Manager and Event Viewer 619-623 Lab 12.27 679 Lab 12.30 682 14 - Sharing 779-782 15 - Permissions 827-832

Additional Windows XP Topics: Msconfig 3:48

802-1.4 14 15


Additional Windows XP Topics: The Registry 8:35

802-1.4 14 15


Additional Windows XP Topics: Microsoft Management Console 7:04

802-1.4 12 15


Additional Windows XP Topics: Map a Network Drive 4:26

802-1.4 14 Sharing 779-780

Additional Windows XP Topics: Shortcuts 2:05

802-1.4 11 Basic Windows Usage Overview 477-478 Lab 11-1 519-525

Additional Windows XP Topics: Advanced Options Menu 4:25

802-1.4 9 12

9 - Troubleshooting Devices 297 12 - System Configuration Utility 618

Additional Windows XP Topics: Windows File Protection and System File Checker 4:22

802-1.4 9 11 12

9 - Troubleshooting Devices 297 11 - Command Format 513 12 - Windows XP Overview 576

Additional Windows XP Topics: Keyboard Navigation 5:27

802-1.4 11 Basic Windows Usage Overview 474-476, 480



Windows Vista (6)

Start Menu 5:21 802-1.1 11 Basic Windows Usage Overview 476-477 Lab 11.11 553-555

What’s New 9:30 802-1.1 12 Windows Vista/7 Overview 577-579

What’s Different 19:14 802-1.1 12 Windows Vista/7 Overview 581-584 Configuring Windows Overview 599

What’s the Same 9:19 802-1.1

What Else Do You Need to Know 6:49

802-1.1 12 Windows Vista/7 Overview 581-584 Configuring Windows Overview 599

Windows Vista Summary 2:17 802-1.1 11 Basic Windows Usage Overview 476-477 Lab 11.11 553-555 Windows Vista/7 Overview 577-579, 581-584 Configuring Windows Overview 599

Windows 7 (54)

Start Menu 2:29 802-1.2 11 Basic Windows Usage Overview 476-477 Lab 11.11 553-555

Control Panel: System and Security: Action Center 8:33

802-1.5 12 Pre-installation of Windows 582 Monitoring System Performance 629 Lab 12.33 685-686

Control Panel: System and Security: System 11:47

802-1.5 3 12

Other Configuration Parameters, IRQ, PCI Interrupts, I/O Addresses, Memory Addresses 102-108 Lab 3.3 115-116 12 - Monitoring System Performance 628 Lab 12.33 685-686

Control Panel: System and Security: Windows Update 1:42

802-1.5 12 Basic Windows Usage Overview 476-477 Lab 11.2 526-531 Lab 11.11 553-555 Updating Windows 595-597



Control Panel: System and Security: Backup and Restore 2:57

802-1.5 12 Backing up/Restoring the Windows Registry/ Backing Up and Restoring the Windows System State 597-598 Lab 12.9 646

Control Panel: System and Security: Windows Anytime Upgrade 2:15


Control Panel: System and Security: Admin Tools: Computer Management: Shared Folders 0:56

802-1.5 12 15

Microsoft Mangement Console 606-607 Lab 12.22 666-669 Lab 15.5 860-863

Control Panel: System and Security: Admin Tools: Computer Management: Local Users and Groups 4:43

802-1.5 12 Microsoft Mangement Console 606-607 Lab 12.22 666-669

Control Panel: System and Security: Admin Tools: Computer Management: Disk Management 4:02

802-1.5 7 Windows Disk Management 290-291

Control Panel: System and Security: Admin Tools: Event Viewer 2:58

802-1.5 15 Task Manager and Event Viewer 620-622

Control Panel: System and Security: Admin Tools: Performance 2:53

802-1.5 12 Monitoring System Performance 624-630 Lab 12.33 685-686

Control Panel: System and Security: Admin Tools: Services 1:45

802-1.5 12 Microsoft Management Console 609-610 System Configuration Utility 617-618 Troubleshooting a Service That Does Not Start 623 Shutdown Problems 624 Lab 12.22 666-669

Control Panel: System and Security: Admin Tools: System Configuration 4:18

802-1.5 12 System Configuration Utility 617-619 Troubleshooting a Service That Does Not Start 623 Lab 12.26 677-679

Control Panel: System and Security: Admin Tools: Task Scheduler 1:47

802-1.5 11 12

11 - Command Format 515 12 - Microsoft Management Console 607 Lab 12.36 689-690



Control Panel: Hardware and Sound: AutoPlay 1:27

802-1.5 11 15

Lab 11.2 526-536 15 - Protecting the Operating System and Data 819

Control Panel: Hardware and Sound: Sound 2:35

802-1.5 8 Sound Cards Using Windows 348

Control Panel: Hardware and Sound: Windows Mobility Center 1:12

802-1.5 11 Basic Windows Usage Overview 478 Lab 11-2 526-536

Control Panel: Programs: Programs and Features 2:15

802-1.5 11 12

Basic Windows Usage Overview 478 Lab 11-2 526-536 Lab 12.20 659-662

Control Panel: Programs: Default Programs 4:12

802-1.5 11 Basic Windows Usage Overview 478 Lab 11-2 526-536

Control Panel: User Accounts and Family Safety: User Accounts 6:43

802-1.5 11 Configuring Windows Overview 599 Lab 11.2 526-536

Control Panel: User Accounts and Family Safety: Parental Controls 2:35


Control Panel: User Accounts and Family Safety: Credential Manager 1:24


Control Panel: User Accounts and Family Safety: Mail 0:58


Control Panel: Appearance and Personalization: Personalization 2:45


Control Panel: Appearance and Personalization: Display 3:19

802-1.5 9 11

9 - Video Terminology and Theory 385-388 11 - Configuring Windows Overview 599 Lab 11.2 526-536

Control Panel: Appearance and Personalization: Desktop Gadgets 1:12

802-1.5 11 Configuring Windows Overview 599 Installing/Removing Software 605 Lab 11.2 526-536

Control Panel: Appearance and Personalization: Taskbar and Start Menu 4:30

802-1.5 11 Basic Windows Usage Overview 474-478 Lab 11.2 526-536 Lab 11.4 537-540 Lab 11.11 553-555



Control Panel: Appearance and Personalization: Folder Options 3:23

802-1.5 11 Managing Windows Files and Folders 484 Lab 11.5 540-545

Control Panel: Clock, Language, and Region: Date and Time 2:28

802-1.5 11 Basic Windows Usage Overview 474-478 Lab 11.2 526-536

Control Panel: Clock, Language, and Region: Region and Language 1:57

802-1.5 11 Basic Windows Usage Overview 474-478 Lab 11.2 526-536

Control Panel: Ease of Access Center 2:46


Accessories: Getting Started 2:32 802-1.1

Accessories: Remote Desktop Con-nection 3:27

802-1.1 12 Support Windows Computers Remotely Page 630-631 Lab 12.35 688-689

Accessories: Sync Center and Offline Files 2:26

802-1.1 12 15

12 - Configuring Windows Overview 599 Lab 15.15 860-863

Accessories: Windows Explorer and Libraries 4:09

802-1.1 11 Managing Windows Files and Folders 484

Accessories: System Tools: Computer and Drive Mapping 3:15

802-1.1 14 Sharing 779-780

Accessories: System Tools: Internet Explorer (No Add-ons) 1:42

802-1.1 13 Web Browsers page 711-712


802-1.1 2 6 11

2 - Speeding Up Processor Operations Overview 50 6 - Planning for Memory--The Amount of Memory to Install 211 6 - Windows Disk Caching 221 Lab 6.7 242 11 - Determining the Windows Version 490

Accessories: System Tools: Windows Easy Transfer 3:42


Task Manager 4:10 802-1.1 14 15

Task Manager and Event Viewer 619-623 Lab 12.27 679 Lab 12.30 682 14 - Sharing 779-782 15 - Permissions 827-832



Printers (3)

Printer Hardware – 9:48 801-4.1 9 Printers Overview 404-405 Printer Ports 405 Networked Printers 405-406 Wireless Printers 406 Categories of Printers 406-407 Impact Printers 407-408 Inkjet Printers 409-411 Laser Printers 411-416 Thermal Printers 416 Upgrading Printers 420

Configuring Printers in Windows XP – 4:10

801-4.2 9 Printer Installation 418-420 Printers in the Windows Environment 422-425 Windows Printer Troubleshooting 425-426

Configuring Devices and Printers in Windows 7 - 7:50

801-4.2 9 Printer Installation 418-420 Printers in the Windows Environment 422-425 Windows Printer Troubleshooting 425-426

Laptops (7)

Ports, Connectors, and Components 10:08

801-3.1 1 2 4 6 7 8 9

1 - Basic Computer Parts 9-10 1 - Mice and Keyboards 13-15 1 - Video Port 19-22 1 - USB Port 22-26 1 - IEEE 1394 Ports 30-32 1 - eSATA Ports 33 1 - Network Ports 33-34 1 - Docking Stations and Port Replicators 35-37 2 - Mobile Device Motherboards/CPUs 64-65 2 - Laptop Expansion 74-76 4 - Mobile Device Issues 130-131 6 - Mobile Device Memory 207 7 - Hard Drive Geometry 256-257 7 - SSD Physical Installation 274-275 8 - Mobile Device Sound 349-350 9 - LCD 386-390 9 - Video Ports and Cables 390-392 9 - Projectors 394-395

Memory 2:19 801-3.1 6 6 - Mobile Device Memory 207 Removing/Installing Memory 220



Displays 3:18 801-3.2 9 9 - LCD 386-390

Power Management in Windows XP 6:29

801-3.1 4 Mobile Device Travel and Storage 144 Mobile Device Power 144-147 ACPI 147-151

Power Management in Windows 7 2:35

801-3.1 4 Mobile Device Travel and Storage 144 Mobile Device Power 144-147 ACPI 147-151

Input Devices 1:54 801-3.1 1 1 - Basic Computer Parts 9-10 1 - Mice and Keyboards 13-15

Recovery Methods 2:02 801-3.1 11 Recovering the Windows OS 492-493

Networking (22)

Topologies and Physical Connections: Comparing LANs and WANs 3:29

801-2.8 14 Networking Overview 728

Topologies and Physical Connections: Network Topologies 3:34

801-2.1 14 Network Topologies 732-734

Topologies and Physical Connections: Transmission Media: Copper Cables 4:50

801-2.1- 2.2 14 Copper Media 734-737

Topologies and Physical Connections: Transmission Media: Fiber Optic Cables 2:25

801-2.1- 2.2 14 Fiber Media 737-738

Topologies and Physical Connections: Transmission Media: Wireless 3:10

801-2.1- 2.5 1 14

1 - Wireless Input Devices 15-17 14 - Wireless Networks Overview 752 14 - Bluetooth 753 14 - Wireless Networks 753-760

Topologies and Physical Connections: NICs, Routers, Switches, and Hubs 5:58

801-2.1- 2.9 14 Network Topologies 732-734 The OSI Model 743-745 Wired or Wireless NIC Installation 765-769

Protocols and Configuration Settings on the Local Network: Network Protocols 8:23

801-2.6 14 Wired or Wireless NIC Installation 765-769

Protocols and Configuration Settings on the Local Network: Network Configuration in Windows XP 8:37




Protocols and Configuration Settings on the Local Network: Network and Sharing Center in Windows 7 10:27


Protocols and Configuration Settings on the Local Network: Home Group in Windows 7 6:41

801-2.6 11 12 14

11 - Basic Windows Usage Overview 474-478 Lab 11.2 526-536 12 - Installation/Upgrade of Windows 587-588 12 - Configuring Windows Overview 599 14 - Types of Local Area Networks 729-731 14 - Sharing 779-782


801-2.6 - 2.4 14 Network Addressing 746-748 IP Addressing 748-749 Wired or Wireless NIC Installation 765-769

Protocols and Configuration Settings on the Local Network: Public and Private IP Addresses 3:13

801-2.6 - 2.4 14 Network Addressing 748


801-2.6 - 2.4 14 Network Addressing 747

Protocols and Configuration Settings on the Local Network: Ports 2:14

801-2.6 - 2.4 14 Wired or Wireless NIC Installation 765-769 The TCP/IP Model in Action 778-779

Protocols and Configuration Settings on the Local Network: Troubleshooting 6:29

801-2.6 - 2.4 14 Network Troubleshooting 772-775

Communication Outside the Local Network: Routers 4:02

801-2.8 14 14 - The OSI Model 743-745 15 - Internet Security 836-839

Communication Outside the Local Network: WAN Technologies 3 :00

801-2.8 13 14

13 - Internet Connectivity Overview 696 13 - Modems Overview 696-697 13 - VoIP 703-704 13 - Cable Modems 704-706 13 - xDSL Modems 706-708 13 - Satellite Modems 709 13 - Mobile Connectivity 709-711 14 - Networking Overview 728 14 - Network Connectivity 783



Communication Outside the Local Network: Internet Options in Windows XP 6:41

801-2.8 15 Internet Security 833-836

Communication Outside the Local Network: Internet Options in Windows 7 4:20

801-2.8 15 Internet Security 838-839

Communication Outside the Local Network: SSL 1:51

801-2.8 14 The TCP/IP Model 745-746 Network Terminology 775-776 The TCP/IP Model in Action 778-779

Communication Outside the Local Network: Email 2:30

801-2.8 14 The TCP/IP Model 745-746 The TCP/IP Model in Action 778-779 Email 782-783

Communication Outside the Local Network: FTP and Telnet 1:40

801-2.8 14 The TCP/IP Model 745-746 Network Terminology 775-777 The TCP/IP Model in Action 778-779

Security (10)

Physical Security and Authentication 9:12

802-2.1 15 Physical Security 813-818

Local Security Policy in Windows XP 8:09

802-2.1 15 Protecting Access to Local and Network Resources 826 Lab 15.6 864-868

Local Security Policy in Windows 7 5:13

802-2.1 15 Protecting Access to Local and Network Resources 823-826 Lab 15.6 864-868

EFS (Encrypted File System) in Windows XP 3:13

802-2.3 11 15

11 - Attributes, Compression, and Encryption 488-490 Lab 11.8 547-550 15 - Protecting the Operating System and Data 821

TPM and BitLocker Drive Encryption in Windows 7 3:13

802-2.2 3 7 15

3 - BIOS Configuration Settings 98-99 7 - Data Security 301-303 15 - Physical Security 814 15 - Protecting the Operating System and Data 818

File Sharing and Permissions 8:27 802-2.1 14 15




Firewall in Windows XP 3:27 802-2.3 15 Internet Security 833-843

Firewall in Windows 7 2:43 802-2.3 15 Internet Security 833-843

Wireless Security 6:02 802-2.5 15 Wireless Network Security Overview 844 Wireless Authentication and Encryption 844-847 Default Settings 847-848 More Wireless Options 848 Wireless Security Conclusion 848-849

Malware 8:32 802-2.2 15 Internet Security 833-834, 840

Operational Procedures (2)

Environmental and Safety Issues 11:14

801 - 5.2 1 1 - Safety Note - 3 4 - Electrostatic Discharge 120-121 4 - Electronics Terms 134-137 4 - Solving Power Supply Problems 153 4 - Surge Protectors 156 4 - Line Conditioners 158 4 - Uninterruptible Power supply 158 4 - Electrical Fires 161 4 - Computer Disposal/Recycling 162 9 - Types of Video Output Devices 381 9 - LCD 388 9 - Laser Printers 415-416 14 - Protecting Your Network and Cable Investment 738-739

Customer Service 12:55 801 - 5.3 1 - 15 1 - Technician Qualities 3 2 - Active Lsitening 81-82 3 - A Good Technician Quality: One Thing at a Time 109-110 4 - Written Communication Skills 162-163 5 - Document Findings, Actions, and Outcomes and Provide Feedback 192 6 - Teamwork 228 7 - Phone Skills 305 8 - Attitude 360 9 - Work Ethics 430 10 - Dealing with Irate Customers 461 11 - Staying Current 516 12 - Avoiding Burnout 632 13 - Mentoring 713 14 - Being Proactive 787 15 - Building Customer Trust 851

104-key keyboard Keyboard layout with Windows and right-click keys added to the old 101-key layout.

802.11a A wireless Ethernet standard that uses 5GHz radio signals and provides performance at rates from 6Mbps up to 54Mbps. It is not compatible with other 802.11-based wireless networks unless dual-band access points are used.

802.11b A wireless Ethernet standard that uses 2.4GHz radio signaling for performance from 2Mbps to 11Mbps. It is compatible with 802.11g-based wireless networks but not with 802.11a-based networks unless dual-band access points are used.

802.11g A wireless Ethernet standard that uses 2.4GHz radio signaling for perfor-mance up to 54Mbps. It is compatible with 802.11b-based wireless networks but not with 802.11a-based networks unless dual-band access points are used.

802.11n A wireless Ethernet standard that uses 2.4GHz and 5-GHz radio signaling for performance up to 600Mbps.

A

AC Alternating current; the type of electrical current used to run homes and busi-nesses.

AC’97 version 2.3 audio An analog audio codec standard that supports 96kHz sampling and 20-bit stereo playback. Most implementations support jack sensing.

accelerometer A combination of hardware and software that measures velocity in mobile devices; accelerometers detect rotation, shaking of the device, and so on.

Action Center Windows 7 Control Panel utility that provides one-stop access for security, maintenance, troubleshooting, and recovery options.

active heat sink Heat sink with attached fan.

Glossary

19_9780789749802_gloss.indd 95319_9780789749802_gloss.indd 953 7/25/12 4:58 PM7/25/12 4:58 PM

954 ADSL

ADSL Asymmetric Digital Subscriber Line. A form of DSL that enables faster downloads than uploads. Can be provided over high-quality existing phone lines and is well suited for residential and small-business use.

Advanced RISC Machine (ARM) In mobile devices, a 32-bit reduced instruction set computing architecture designed for low-power consumption and simplicity.

AGP (Accelerated Graphics Port) A 32-bit I/O bus used for video, provides for a direct connection between the video card and memory.

AHCI Advanced Host Controller Interface; SATA setup option in BIOS that supports native command queueing (NCQ) and all other advanced features.

AMR (Audio Modem Riser) A riser card and slot designed to support surround audio and soft modem on some motherboards.

ATA AT Attachment; a family of standards for PATA and (in ATA-7 and above) SATA interfaces.

ATX (Advanced Technology Integrated) Motherboard form factor with integrated port cluster at left rear of board, basis for most mid-size to full-size desktop systems.

audio mini-jack 3.5mm (1/8 inch) jacks used for stereo and surround audio, micro-phones, and line in/line out connections.

Automated System Recovery ASR; special backup option in NTBackup (Windows XP) that enables a bootable Windows installation to be restored from a backup.

B

battery backup A device that provides temporary power to connected units until they can be shut down; UPS and SPS devices are two different types of battery backups.

Belarc System Advisor A third-party ActiveX web-based program that identifies the computer’s operating system, hardware, Windows version, and security status.

biometrics Biometrics fall into the category of “something a person is.” Examples of bodily characteristics that are measured include fingerprints, retinal patterns, iris patterns, and even bone structure.

BIOS Basic Input Output System. It controls and tests basic computer hardware at the beginning of the boot procedure.

BitLocker A full disk encryption feature available in the Enterprise and Ultimate editions of Windows Vista and Windows 7.

Blu-ray An optical medium originally developed for HD movies; capacity of 25GB single-layer and 50GB in dual-layer; also referred to as BD.


955 clean boot

Boot Configuration Data BCD; the configuration information used by Windows Vista and Windows 7 to determine how to start (boot) the system.

Boot.ini The configuration information used by Windows XP to determine how to start (boot) the system.

BSOD Blue Screen of Death. So named because the error message is in white text against a blue background. See STOP errors.

bus speeds Speeds of various buses on motherboards (PCI, PCIe, memory, and so on).

bus-powered hub Receives power from upstream USB port; limits power to 100mA per device.

C

cable management The act of controlling where cables are installed. They should be kept out of walkways, off the floor, and away from anywhere a person might move about.

cable select A PATA jumper setting that enables the 80-wire cable to determine primary and secondary drives.

CAD/CAM Computer aided drafting/computer aided manufacturing.

calibration Adjustments to improve print quality on inkjet or color laser printers.

card reader A single-slot or multislot device for reading from and writing to flash memory cards.

CardBus 32-bit version of PC Card add-on card used in laptops.

CCFL backlight Backlight for conventional LCD displays.

CD Compact disc; the oldest optical disc format; DVD and BD drives can also use CD media.

chain of custody The chronological documentation or paper trail of evidence that might be used in a court of law.

chip creep Socketed chips working their way out of sockets over time due to heating/cooling.

chipset Support chips on a motherboard (northbridge or memory controller hub; southbridge or I/O controller hub) that provide interface between onboard compo-nents and expansion slots and CPU.

clean boot Starting Windows without startup services or programs.


956 client

client Computer that uses shared resources on network.

client/server Network using dedicated servers such as Novell NetWare or Windows Server.

CMOS Complimentary Metal-Oxide Semiconductor. Refers to low-power chip design; it’s also a common term for Real-Time-Clock/Non-Volatile RAM chip (RTC/NVRAM).

CNR Communications Network Riser. Riser slot and card for soft modem and network adapter on some motherboards.

COM See serial port.

Computer Management Windows XP/Vista/7 interface for managing tasks, events, users, performance, storage, and services. Snap-in for the Microsoft Management Console (MMC).

continuous reboots Symptom of Power Good power supply problem or STOP (BSOD) error if system is configured to restart on BSOD.

Control Panel A Windows feature that sets Windows hardware options. It can be accessed from the Start or Start, Settings menu in most versions of Windows.

CONVERT.EXE Windows command-line utility for converting a FAT32 drive to NTFS.

COPY Windows internal command for copying files between one location and another.

CPU (central processing unit) An electronic circuit that can process data and execute computer programs (Core i7, Phenom II, and so on).

CPU fan connector Connection on motherboard to power CPU fan and monitor speed.

CPU-Z A third-party CPU identification program that provides extensive technical information on a CPU’s features and revision level.

CRT Cathode ray tube. A monitor’s picture tube, a large vacuum tube that displays information.

custom system configuration A computer configuration that is not a stock or standard configuration to better fit the computer to a specified task.


957 Disk Management

D

daisy-chaining Connecting multiple devices through a single port; used by EPP and ECP parallel-port modes and SCSI.

DC Direct current; the type of electrical current supplied by batteries or by a PC’s power supply.

DDR SDRAM Double Data-Rate Synchronous Dynamic Random Access Memory. Double Data-Rate SDRAM. A faster form of SDRAM used by many high-performance video cards and motherboards.

DDR2 SDRAM Double-Double Data-Rate SDRAM (DDR2 SDRAM) is the successor to DDR SDRAM. DDR2 SDRAM runs its external data bus at twice the speed of DDR SDRAM, enabling faster performance.

DDR3 SDRAM Double Data-Rate Three SDRAM (DDR3 SDRAM) is the successor to DDR2 SDRAM. DDR3 SDRAM runs its external data bus at twice the speed of DDR2 SDRAM, enabling faster performance. DDR3 SDRAM also uses lower voltages than DDR2 and supports higher memory capacities.

dead short Short circuit on the motherboard that makes the system appear to be dead.

degaussing To demagnetize a CRT display. Degaussing removes color fringing and distortions onscreen. Some monitors automatically degauss the CRT when the monitor is turned on, and others offer a degaussing button or menu option to degauss on demand.

device ID Method of indicating different devices attached to a SCSI host adapter; each device must use a unique device ID#, which is set on each device.

Device Manager A Microsoft Windows utility that displays detailed information about the computer hardware in the system, including status and driver information.

DHCP Dynamic Host Configuration Protocol. Provides IP addresses as required; allows a limited number of IP addresses to service many devices that are not connected at the same time.

digital camera A camera that uses a digital image sensor instead of film. Most use flash memory cards for storage.

DIMM Dual Inline Memory Module. These are available in 168-pin, 184-pin, and 240-pin versions. Dual refers to each side of the module having a different pinout.

direct thermal Thermal printing technology in which the printhead heats the paper.

directory Older term for a folder in Windows.

Disk Management Windows XP/Vista/7 interface for managing hard drive storage. Can also manage removable-media and tape drives in Windows XP and Vista.


958 diskpart

diskpart Window command-line utility for creating and managing disks, parti-tions, and volumes.

DisplayPort Primarily used to transmit video but can also send audio and USB signals as well. Designed as a replacement to VGA and DVI.

DLL Dynamic Link Library. Binary files used by Windows and Windows programs.

DMZ Demilitarized zone. In network computing it is a subnetwork that provides external services. It is often between the LAN and the Internet but is controlled by the organization that also controls the LAN.

DNS Domain name service or domain name server. Translates domain names into IP addresses.

docking station Enables laptop computers to use devices not built in, such as card slots, high-end audio and video ports, and others; requires a proprietary, dedicated external bus connector.

domain name Unique alphanumeric identifier for websites.

DRAM Dynamic Random Access Memory. Dynamic RAM. The slowest type of RAM, which requires frequent electrical refreshes to keep contents valid.

drive array Two or more drives used as a single logical unit.

DSL Digital Subscriber Line. A type of broadband Internet service that uses tele-phone lines to carry Internet traffic at speeds as high as 768Kbps or more while allowing you to use your phone for normal functions at the same time. Two major types of DSL are ADSL and SDSL. See those entries for details.

DualView Windows standard for supporting extended desktop or cloned desktop with external video port on laptop computers.

DUN Dial-up networking. Using an analog (phone line) modem to connect to other computers.

DVD Digital versatile disc; the most common optical disc format.

DVI Digital Visual Interface. Replaced DFP as the standard for support of LCD displays on desktop computers. DVI-D is for digital displays only; DVI-I supports digital and analog displays. Sometimes this is also referred to as Digital Video Interface.

dye sublimation Thermal printing technology in which dye is released as a gas onto the page.

Dynamic disk Windows disk storage type that permits drive spanning, striping, mirroring, and fault-tolerant volumes.


959 FlexATX

E–F

ECC Error correction code. Advanced memory that can correct errors and requires special chipsets. It is used primarily in servers.

EFS Encrypting File System. The encryption subset of NTFS.

electrostatic discharge (ESD) The release of static electricity when two objects with varying electrical potentials come into contact with each other.

eSATA External SATA, a version of SATA for use with external drives.

exFAT (FAT64) File system designed to support high-capacity removable storage media, such as flash drives.

expansion slots Slots in the motherboard for video, network, mass storage, and other types of cards. Types include PCIe, PCI, and others.

ExpressCard High-performance replacement for CardBus; available in 34mm-wide (/34) and 54mm-wide (/54) versions.

Extended partition Windows disk partition that can be divided into one or more logical drives. Cannot be made bootable.

external command Programs run from the command line, such as XCOPY.EXE.

FAT32 32-bit file allocation table. FAT method is optionally available with Windows 7, Vista, and XP, and 2000. It allows for drive sizes up to 2TB (terabytes).

firewall A network device or software that blocks unauthorized access to a network from other users. Software firewalls, such as the Windows Firewall, Zone Alarm, and Norton Internet Security, are sometimes referred to as personal firewalls. Routers can also function as firewalls.

FireWire 400 See IEEE 1394.

FireWire 800 See IEEE 1394.

firmware A middle ground between hardware and software, it is a software program that has been written for read-only memory (ROM).

first response When the first technician arrives at the incident scene and identifies what happened.

flash memory Memory that retains its contents without electricity.

FlexATX Small version of ATX motherboard designed for low-profile or small form factor systems.


960 Fn key

Fn key Special key on laptop keyboards that, when pressed, enables other keys to perform an additional task, such as adjusting screen brightness, toggling the Windows desktop to an external display, and so on.

form factor Physical size and shape of motherboard, power supply. See www.formfactors.org for specifications for common motherboard and power supply standards.

front-panel connectors Connections on front or side of motherboard for power switch, indicator lights, reset, and other features from the front of the computer.

FTP File Transfer Protocol. File transfer to or from a special server site on the World Wide Web.

G

generic hub USB hub that plugs in to a USB port or USB root hub.

geotracking The practice of tracking and recording the location of a mobile device over time.

global positioning system (GPS) A worldwide system of satellites that provide information concerning the whereabouts of mobile devices and anything else with a GPS receiver.

GUI Graphical user interface. Windows is a GUI.

gyroscope In addition to the accelerometers, this adds the measurements of pitch, roll, and yaw to mobile devices, just like in the concept of flight dynamics.

H

hardware Objects in a computer that are tangible; can be physically installed or removed.

hardware-assisted virtualization Features in CPU and BIOS that enable virtual-ization to perform faster.

HD Audio An Intel standard for High Definition Audio (also known as HAD or Azalia). It supports 192kHz 32-bit sampling in stereo and 96kHz 32-bit sampling for up to eight channels.

HDMI High-Definition Multimedia Interface. A compact audio/video interface for transmitting uncompressed digital data.

header cable Connects to motherboard header pins connected to integrated I/O ports.


961 IMAP

heat sink Device that draws heat away from a component (CPU, GPU, and memory).

Hi-Speed USB USB 2.0 ports and devices.

HID Human interface device; mouse or keyboard.

home server PC A PC optimized to provide file, print, and backup services on a home or SOHO network.

HTML Hypertext Markup Language. A standard for markup symbols that enables hyperlinking, fonts, special text attributes, graphics, and other enhancements to be added to text files for display with web browsers such as Microsoft Internet Explorer, Mozilla Firefox, and Google Chrome. The official source for HTML stan-dards is the World Wide Web Consortium (W3C), but both Microsoft and Netscape have added proprietary features to the HTML dialects they understand.

HTTP Hypertext Transfer Protocol. The basis for hyperlinking and the Internet; it is interpreted by a web browser program.

HTTPS Hypertext Transfer Protocol over Secure Sockets Layer. HTTPS connec-tions are often used for payment transactions on the World Wide Web and for sensitive transactions in corporate information systems.

hub Central connecting point for UTP-based forms of Ethernet. A hub broad-casts messages to all computers connected to it and subdivides the bandwidth of the network among the computers connected to it. See switch. Also refers to a device used to enable multiple USB devices to connect to a single USB port.

hyperthreading (HT Technology) Intel CPU technology that enables a single processor core to work with two execution threads at the same time.

I

IEEE 1394 A high-speed serial connection. IEEE 1394a (FireWire 400) runs at 400Mbps and IEEE 1394b (FireWire 800) runs at 800Mbps. i.LINK is Sony’s name for a four-wire version of IEEE-1394a.

i.LINK See IEEE 1394.

imaging device How Microsoft Windows identifies devices such as digital cameras or scanners in My Computer/Computer.

IMAP Internet Message Access Protocol. Second most common protocol used to download email.


962 image backup

image backup System backup that stores all information on the system including the operating system, programs, settings, and data. Most recent image backup programs also support restoration of individual files.

impact printer Print technology that uses a multipin printhead and an inked ribbon to make an image.

inkjet printer Print technology that sprays fine droplets of ink on the page.

integrated GPU GPU (graphics processing unit) incorporated in the CPU.

integrated I/O ports Ports built in to the motherboard port cluster or internal headers such as parallel, serial, USB, and others.

internal command Windows command-line operations built in to the Windows command interpreter, CMD.EXE, such as COPY, DEL, and DIR.

Internet pass-through When a mobile device connects to a PC to use the PC’s Internet connection.

inverter Converts DC current into AC current to power CCFL backlight in LCD displays.

I/O port A generic term for ports used for input or output, such as USB, parallel, serial, SCSI, PS/2 mouse and keyboard, and FireWire. Storage device ports (PATA, SATA, and eSATA) are not categorized as I/O ports.

IrDA Infrared Data Association. Defines physical specifications and communica-tions protocol standards for the short-range exchange of data over infrared, used in personal area networks (PANs).

ISO image A single file that contains the layout of an optical disc.

J–K

jailbreaking The process of removing limitations on Apple devices, giving the user root access and allowing a person to install unauthorized software.

jumper Group of two or three pins on a motherboard or card; used for configu-ration.

jumper block Fits across two jumper pins to enable or disable a feature.

KVM switch Keyboard-video-mouse; a device that enables a single keyboard, video display, and mouse to work with two or more computers.


963 liquid cooling

L

LAN Local area network. A network in which the components connect through network cables; if a router is used, the network is a WAN.

Land grid array (LGA) Intel CPU socket technology that uses small metal lands in the CPU socket instead of pins on the CPU.

laser printer Type of nonimpact page printer that quickly produces quality text and images. Most use the electrophotographic (EP) printing process.

LCD Liquid crystal display. Type of screen used on portable computers and on flat-panel desktop displays.

LDAP Lightweight Directory Access Protocol. Maintains distributed directory information services. Examples include email and Microsoft Active Directory.

LED A LED refers to a LED (light-emitting diode)-backlit LCD display. It is similar to an LCD display but uses LED backlighting instead of a cold cathode fluo-rescent lamp (CCFL).

Level 1 (L1) cache Cache memory read by CPU first when new memory infor-mation is needed; smallest cache size.

Level 2 (L2) cache Cache memory read by CPU if L1 cache does not have wanted information; much larger than L1 cache.

Level 3 (L3) cache Cache memory read by CPU if L2 cache does not have wanted information; much larger than L2 cache; used on high-performance CPUs.

LGA1155 LGA socket used by second- and third-generation Core i-series processors; 1155 lands.

LGA1156 LGA socket used by first-generation Core i-series processors; 1156 lands.

LGA1366 LGA socket used by Extreme Core i7 CPUs; 1366 lands.

LGA775 First LGA socket from Intel; used by late-model Pentium 4, Pentium D, others; 775 lands.

Library A Windows 7 feature that enables multiple locations to be viewed in a single Windows Explorer window.

liquid cooling Cooling system for CPU, GPU, and other components that replaces air cooling with heat blocks, a heat exchanger, and liquid-filled hoses; used for extreme overclocking.


964 Live File System

Live File System Microsoft’s implementation of the Universal Disc Format (UDF) for writing to recordable or rewriteable CD or DVD media in Windows Vista and Windows 7.

Logical drive Drive created inside of an extended partition.

LPT See parallel port.

M

malware Malicious software, or malware, is software designed to infiltrate a computer system and possibly damage it without the user’s knowledge or consent. Malware is a broad term used by computer people to include viruses, worms, Trojan horses, spyware, rootkits, adware, and other types of unwanted software.

master Jumper setting for primary PATA drive on a 40-wire cable.

material safety data sheet (MSDS) A document that contains information about substances that contain chemicals. It explains how to treat a person who comes in contact with the substance.

MIDI Musical Instrument Digital Interface. A standard developed for the storage and playback of music based on digital sampling of actual musical instruments.

Mini-ITX VIA Tech-originated ultra-compact motherboard design; used in computing appliances (media servers, and so on).

MLC Multi Level Cell; faster but more expensive than SLC flash memory; used in SSDs.

Mobile Device Management (MDM) Software that secures, manages, and monitors multiple mobile devices from a central location.

modem Short for modulate-demodulate, this device converts digital computer information into analog form and transmits it via telephone system to another computer.

motherboard The logical foundation of the computer; all components connect to it.

mount point Empty NTFS folder used to mount a drive.

mounted drive A drive accessed through an empty NTFS folder.

Multicore Processor with two or more cores; some desktop processors have as many as eight cores.


965 PC99 system design guide

multimeter An electrical testing device that can test amperage, AC and DC voltage, continuity, and other items.

multitouch touchscreens A display that can sense the presence of two or more contact points. Common in Apple and Android mobile devices.

N–O

nozzle check Inkjet printer maintenance option that uses all nozzles to print a pattern that indicates whether some nozzles are clogged.

NTBackup Windows XP’s integrated backup program.

NTFS New Technology File System. Preferred file system for Windows XP, Vista, and 7.

null-modem Serial cable that has transmit and receive wires crossed at one end; used for data transfer.

OLED OLED displays use organic light-emitting diodes based on organic compounds that emit light.

overclocking Running CPU, memory, and other components at faster-than-normal speeds. May require adjustments to component voltage and improved air cooling or a switch to liquid cooling.

P–Q

paging file (virtual memory) The file stored on the hard drive used by the paging process as virtual memory, also known as a swap file. In Windows it is a file called pagefile.sys.

parallel port I/O port that enables data-transfer method sending 8 bits or multiples of 8 in a single operation; quite often a DB25F port. Also known as LPT port.

passive heat sink Heat sink that relies on outside air flow for cooling.

PATA Parallel ATA; term used for drives that use the 40-pin interface formerly known as IDE or ATA-IDE.

PC card 16-bit PCMCIA card used in older laptops.

PC99 system design guide A series of computer specifications originally developed by Intel and Microsoft in the late 1990s. Most of its recommendations are obsolete, but the port color coding it contains continues to be followed by the industry.


966 PCI (Peripheral Component Interconnect)

PCI (Peripheral Component Interconnect) 32-bit I/O bus providing a shared 33-MHz or 66-MHz data path between the CPU and peripheral controllers.

PCI Express (PCIe) A high-speed set of serial bus communication channels used by adapter cards.

PCI-X Workstation/server version of PCI used for network and mass storage cards; provides faster performance than PCI.

peer-to-peer Network in which some or all of the client PCs also act as peer servers.

phishing The attempt to gain information such as personally identifiable infor-mation and credit cards using email or other electronic communications.

pin grid array (PGA) CPU socket design in which pins in the rear of the CPU are inserted into holes in socket and clamped into place.

plasma Type of display that uses small cells that contain ionized gas.

pointing device General term for any mouse-type device.

pointing stick Generic term for IBM/Lenovo TrackPoint, Toshiba AccuPoint, or other eraser-head pointing devices located in the middle of the keyboard.

POP3 Post Office Protocol 3. Email protocol used by client computers to download or receive email.

port replicator Provides a single connection for various types of I/O ports for portable computers; the port replicator is connected to the external devices and is then connected to the portable computer through an external proprietary expansion bus or through a USB port.

POST Power-On Self Test. BIOS test of basic hardware performed during cold boot.

Power plan Windows Vista/7 power management setting.

power supply Converts high-voltage AC to low-voltage DC.

Primary partition Bootable disk partition created with Disk Management in Windows XP or with Diskpart (XP, Vista, and 7).

print queue List of print jobs waiting to be sent to the printer.

print spooler Windows service responsible for receiving print jobs and sending them to the printer.

printer preferences Printer settings such as quality, paper type, monochrome or color; details vary with printer.


967 RGB

printer properties Printer management options such as sharing, port usage, security, spooling options, and availability.

PS/2 port A 6-pin Mini-DIN port used for mice or keyboards.

R

RAM Random Access Memory. Volatile memory whose contents can be changed.

Rambus Also known as RDRAM, Rambus Dynamic Random Access Memory. Rambus Dynamic RAM. A high-speed, narrow-channel (8-bit) wide memory technology designed to work with 1GHz+ processors, better than other memory technologies such as SDRAM or DDR SDRAM. RDRAM is supported by some Intel chipsets for the Pentium III and the first Intel Pentium 4 chipsets but is two to four times more expensive than DDR SDRAM. Most tests do not show a clear-cut practical advantage to RDRAM over DDR SDRAM. Rambus is now obsolete.

Rambus RDRAM Module A memory module using Direct Rambus memory (RDRAM) chips. Kingston Technology has copyrighted the name RIMM for its Rambus RDRAM modules, but Rambus RDRAM modules are often referred to as RIMMs, regardless of their actual manufacturer.

ReadyBoost Windows Vista/7 feature that uses flash memory as a disk cache.

Recovery Console Windows XP repair feature.

refresh rate Rate at which electron guns in the monitor’s CRT repaint the picture onscreen; also called vertical refresh rate. It is measured in hertz (Hz).

registry Database of all hardware, software, and system settings in Windows.

Remote Installation Services (RIS) Program run by Windows Server 2003 that enables remote installation of operating systems. RIS was later replaced with Windows Deployment Services.

repeater Amplifies a network signal to enable it to run over longer cable than normal; hubs or switches also act as repeaters.

resolution The number of dots per inch (dpi) supported by a scanner or printer, or the number of pixels supported by a display.

restore point File that stores configuration information for the system. Created automatically. Used by System Restore. Also stores older versions of data files in Windows Vista and Windows 7.

RGB Stands for red, green, and blue. These are the three additive primary colors used in electronic systems and monitors.


968 ROBOCOPY

ROBOCOPY Windows XP/Vista/7 file copying utility with mirroring and logging capabilities.

root hub Hosts USB ports on a PC.

rootkit Malware designed to gain administrative-level control of a computer.

router Device that routes data from one network to another. Often integrated with wireless access points and switches.

RPM Revolutions per minute.

RS-232 See serial port.

S

SATA Serial ATA; this version of ATA uses thin data and power cables to transmit data serially at rates of 1.5Gbps, 3.0Gbps, and 6.0Gbps.

screen calibration A program on a mobile device that verifies the three axes (left to right, up and down, and back to front) are calibrated properly.

screenlocks A pattern drawn on the display, a PIN (passcode), or a password, used to make a mobile device inaccessible to other people.

SCSI Small Computer System Interface. A flexible interface usable for hard and optical drives, scanners, and other devices. Narrow SCSI interfaces enables daisy-chaining of 7 devices to a single port. Wide SCSI enables daisy-chaining of up to 15 devices to a single port.

SDRAM Synchronous DRAM. Fast RAM synchronized to the motherboard’s clock speed; current types include 66MHz, 100MHz, and 133MHz.

SDSL Synchronous DSL. A type of DSL connection in which upload and download speeds are the same. SDSL connections are marketed to business rather than to home users and almost always require a newly installed circuit to the location and professional installation. See also DSL, ADSL.

self-powered hub Uses AC adapter; provides full power specified for USB port type(s) supported.

serial port A serial communication physical interface (also known as COM port) through which information transfers in or out one bit at a time. The RS-232 standard is commonly used to transmit data through DB-9 ports.

server Computer that shares drives and other resources over a network. Peer servers can also be used as workstations; dedicated servers provide services to other computers such as file, print, email, and so on.


969 Socket AM3+

Setup Manager Utility (Setupmgr.exe) A Windows XP tool that enables you to create answer files for unattended installations.

Shadow Copy Windows Vista/7 feature that uses restore points to store older versions of files.

shoulder surfing Direct observation techniques used to gain information about a user, document, or computer system.

SID Security identifier. A unique name assigned to an object such as a user or computer.

SIMM Single Inline Memory Module. Has a single row of 30 or 72 edge connectors on the bottom of the module. Single refers to both sides of the module having the same pinout.

Simple volume Windows Vista and 7 disk structure similar to a primary partition but resizable. Up to four simple volumes can exist on a drive; the fourth volume will be created as an extended partition containing one or more logical drives.

SiSoftware Sandra A third-party system analysis program that provides extensive technical information on a computer’s hardware.

slave Jumper setting for secondary PATA drive on a 40-wire cable.

SLC Single level cell; flash memory type most often used in SSDs.

Small Outline Rambus Module A compact version of the standard Rambus module for use in notebook computers.

SMTP Simple Mail Transfer Protocol. A common Internet standard for uploading or sending email.

social engineering The act of obtaining confidential information by manipulating people.

Socket 940 AMD PGA socket; requires registered memory; 940 pins.

Socket AM2 AMD PGA socket; supports CPUs with dual-channel DDR2 memory controller; 940 pins.

Socket AM2+ AMD PGA socket; enhanced version of AM2; supports CPUs with L3 cache; 940 pins.

Socket AM3 AMD PGA socket; supports CPUs with dual-channel DDR2 or DDR3 memory controller; 941 pins.

Socket AM3+ AMD PGA socket; supports CPUs with up to eight cores; 942 pins.


970 Socket FM1

Socket FM1 AMD PGA socket; supports APUs (AMD term for CPU with inte-grated GPU); 905 pins.

SODIMM Small Outline DIMM. A compact version of the standard DIMM module, available in various pinouts for use in notebook computers and laser/LED printers.

software Anything that can be stored electronically, known as data, instructions, programs, or applications.

sound card An add-on card designed for digital sound recording and playback. Plugs into a PCI or PCIe x1 slot.

SPDIF Sony/Philips Digital Interface; digital audio standard for interfacing sound cards or onboard sound hardware to a digital amplifier.

spyware A type of malware that collects computer and user information without the owner’s consent or knowledge.

SRAM Static Random Access Memory. Static RAM. RAM based on transistors; requires electricity far less often; too expensive and bulky to use as main RAM but popular for use as Cache RAM.

SSD Solid state drive; a hard drive that uses flash memory instead of magnetic storage platters.

SSID Service set identifier is a user-friendly name that identifies the wireless network. It is usually set on a SOHO router device.

SSL Secure Sockets Layer. Predecessor of TLS. Used for securing online transac-tions.

standard thick client A computer used to run locally stored and locally processed applications.

star topology Network topology in which a central hub or switch is connected to individual workstations with separate cables. This topology is used by Ethernet networks that use UTP cables. Wireless networks also use this topology but substitute a wireless access point in place of a hub or switch and radio waves in place of cables.

STOP errors Also known as Blue Screen of Death. An error that forces the system to halt until resolved. Systems can be configured to restart automatically after a STOP error or to leave it onscreen.

SVGA Super Video Graphics Array or Super VGA. May refer to 800x600 VGA resolution or to any VGA display setting that uses more than 16 colors or a higher resolution than 640x480.


971 TCP/IP

S-Video S-Video (known as Separate Video) is an analog video standard used in many VCR and DVD products for input and output of video signals. Many recent video cards use S-video for their TV outputs. Can be down-converted to composite video by using an adapter.

SuperSpeed USB USB 3.0 ports and devices.

surge suppressor A device that absorbs overvoltage conditions such as spikes and surges to prevent damage to connected devices.

switch Network device that sets a direct path for data to run from one system to another; can be combined with a router or wireless access point; faster than a hub because it supports the full bandwidth of the network at each port, rather than subdividing the bandwidth among active ports as a hub does.

synchronization The matching up of files and other data between one computing device and another.

system fan connectors Connectors on the motherboard that provide power and speed monitoring to case fans and sometimes the power supply fan.

System Image Manager A Windows 7 and Vista tool that enables you to create answer files for unattended installations. Takes the place of Windows XP’s Setup Manager Utility.

System Information A Microsoft Windows application that displays information about a computer’s operating system, hardware, and environment (MSInfo32.exe).

system lockups System is completely unresponsive; usually caused by overheating leading to corrupted memory contents.

System Restore Windows feature that enables a system to be returned to a previous condition.

T

tailgating Also known as piggybacking. When a person tags along behind another person to gain entry to a restricted area.

tape drive A drive that makes backups of a system or selected files with magnetic tape.

Task Manager Windows XP/Vista/7 interface for viewing and managing running programs, processes, services, and other information.

TCP/IP Transmission Control Protocol/Internet Protocol. The Internet’s standard network protocol that is now becoming the standard for all networks.


972 termination

termination Device placed at the end of the SCSI daisy-chain or a switch setting on the last device on a SCSI daisy-chain.

theme Windows term for the combination of desktop wallpaper, color scheme, and sound effects.

thermal compound A material sandwiched between a device and a heat sink to provide the best possible heat transfer from the device to the heat sink.

thermal transfer Thermal printer technology that uses a heated wax or resin ribbon.

thin client A computer used to access network stored and processed applications.

touchpad Most common type of pointing device installed in laptops. All emulate mice, but some recent models also support multitouch.

TLS Transport Layer Security. Successor of SSL. A cryptographic protocol that provides security and data integrity for communications over networks such as the Internet.

Trojan horse A file or program that appears to be legitimate but is used to steal information or gain backdoor access to a computer.

TV tuner A device that can receive analog or digital TV from over-the-air or cable TV sources for live playback or storage for later viewing.

U–V

UAC User Account Control. A security component of Windows 7 and Vista that controls how users gain access to resources.

Universal Serial Bus (USB) High-speed replacement for older I/O ports USB 1.1 has a peak speed of 12Mbps. USB 2.0 has a peak speed of 480Mbps; USB 2.0 ports also support USB 1.1 devices. USB 2.0 devices can be plugged into USB 1.1 devices but run at only USB 1.1 speeds. USB 3.0 runs at 5Gbps; supports older USB devices at the native speeds of those devices.

VGA Video Graphics Array. First popular analog video standard; basis for all current video cards.

video capture The process of capturing live video from analog or digital sources and storing it as a computer file.

video card A video card (also known as display adapter or graphics card) is an expansion card that generates video signal and displays it on a monitor.

virtual memory Disk space used as a substitute for RAM.


973 Windows Virtual PC

virtualization Creating an environment in which operating systems or applica-tions run on a software-created simulation of a computer rather than directly on the computer hardware itself.

virus Computer program designed to infect a computer and make unwanted modi-fications to the operating system. If executed, the virus can replicate itself; in this way it resembles a Trojan horse that can also replicate itself to other computers.

VoIP Voice over Internet Protocol. Delivery of voice communications over IP networks such as the Internet.

W–Z

WAN Wide area network. Network that spans multiple cities, countries, or conti-nents. Network sections might be linked by leased line, Internet backbone, or satellite feed; routers connect LANs to WANs and WAN segments to each other.

WAP Wireless Access Point. A device that enables connectivity between computers with wireless network adapters to create a wireless network.

webcam A video camera designed for live chat sessions. Resolutions range from sub-VGA to 1080p HD.

WEP Wired equivalent privacy. An older wireless network security standard, succeeded by WPA.

Wi-Fi tethering When a mobile device shares its Internet connection with other Wi-Fi capable devices.

wildcard Characters used as variables in command-line operations such as DIR, DEL, or COPY and in searches. * = any characters and ? = any single character.

Windows 7 Microsoft’s seventh-generation desktop operating system.

Windows Aero Windows Vista/7 3D desktop with translucent windows.

Windows Deployment Services Program run by Windows Server 2008 and 2008 R2 that enable remote installation of operating systems.

Windows Explorer File management interface for Windows desktop.

Windows Recovery Environment Windows Vista and 7 replacement for Recovery Console. Collection of automatic and user-operated repair and diagnostic tools for fixing problems with systems that won’t start.

Windows Virtual PC Virtualization environment supported in Windows 7 Professional, Ultimate, and Enterprise. Required by Windows XP Mode.


974 Windows XP Mode

Windows XP Mode Virtualized installation of Windows XP Professional; runs under Windows Virtual PC.

WINS Windows Internet Name Service. Method sometimes used by server versions of Windows to dynamically match NetBIOS computer names to their IP addresses (NetBIOS name resolution).

worm A computer worm is a self-replicating type of malware similar to a virus but without the need for a user to execute it. It often uses a network to spread itself.

WPA Wi-Fi Protected Access. A security protocol developed by the Wi-Fi Alliance to secure wireless networking. Takes the place of WEP. Uses the TKIP encryption protocol.

WPA2 Wi-Fi Protected Access version 2. A security protocol developed by the Wi-Fi Alliance to secure wireless networking using the AES encryption protocol. Takes the place of WPA.

WXGA Wide XGA. A common widescreen graphics resolution for laptops and some displays.

x64 64-bit extension to x86 processor architecture; backward compatible; supports more than 4GB of RAM.

x86 32-bit processor architecture used by AMD and Intel CPUs.

XCOPY Command-line utility for copying files and folders.

XGA eXtended Graphics Array. 1024 × 768 display standard that is a minimum requirement for most Windows programs.



Documents

Getting Started Guide - Instructional · PDF fileGetting Started Guide . The new CompTIA A+ exams, ... Complete CompTIA A+ Guide to PCS, 6/E by Cheryl A. Schmidt ... complete a lab