GETTING GETTING PEOPLE PEOPLE

INVOLVED AND INVOLVED AND ON BOARD ON BOARD

PRACTICAL PRACTICAL STRATEGIESSTRATEGIES

PEOPLE SUPPORTEDPEOPLE SUPPORTED All people within servicesAll people within services Advocacy and person centred planningAdvocacy and person centred planning People from black and minority ethnic People from black and minority ethnic

communitiescommunities People who have not been using servicesPeople who have not been using services

FAMILY MEMBERSFAMILY MEMBERS People with different values and People with different values and

different expectationsdifferent expectations Younger parentsYounger parents Family members who work during Family members who work during

service hoursservice hours

PEOPLE FROM OTHER AGENCIESPEOPLE FROM OTHER AGENCIES Supported living providersSupported living providers Health servicesHealth services Other council departmentsOther council departments Education and collegesEducation and colleges Community GroupsCommunity Groups Volunteers/community leadersVolunteers/community leaders

PEOPLE FROM WITHIN YOUR AGENCYPEOPLE FROM WITHIN YOUR AGENCY

Senior managersSenior managers Partnership BoardPartnership Board Social Work/Care managementSocial Work/Care management Transport, HR, finance, etc.Transport, HR, finance, etc.

CONNECTIONS IN PEOPLE’S LIVESCONNECTIONS IN PEOPLE’S LIVES

This will be the topic of another session – focussing

on enabling this through developing practical skills in

the workforce

Good connectionsGood connections Where/with who are connections good?Where/with who are connections good? How have you got people involved?How have you got people involved? How do you keep people involved?How do you keep people involved?

Connections that need developingConnections that need developing Where/with who do connections need Where/with who do connections need

developing?developing? How may these be achieved?How may these be achieved? What will it take to get people involved?What will it take to get people involved?

WHAT HELPS – FROM GROUP DISCUSSIONWHAT HELPS – FROM GROUP DISCUSSION

Being able to say “I can tick your boxes”Being able to say “I can tick your boxes” Identifying win-win situationsIdentifying win-win situations Identifying common need and shared agendasIdentifying common need and shared agendas Regular Consultation groups – leading to actionRegular Consultation groups – leading to action Self-advocate involvement – their voices are Self-advocate involvement – their voices are

heard – not ours – much more potentheard – not ours – much more potent Face to face contact is what builds Face to face contact is what builds

understandingunderstanding Getting people involved in PB and sub-groupsGetting people involved in PB and sub-groups Involve the resistorsInvolve the resistors

Involve people positively through key Involve people positively through key workingworking

Link with other groups –e.g. carers’ centreLink with other groups –e.g. carers’ centre Maintain good connections with the Maintain good connections with the

‘negative’ people‘negative’ people Involve complainants after dealing with Involve complainants after dealing with

complaintcomplaint Be honest at the outsetBe honest at the outset Honour commitmentsHonour commitments Active listeningActive listening Involve people in joint trainingInvolve people in joint training Local, flexible timings, offering different Local, flexible timings, offering different

options for being involvedoptions for being involved

Look at who should be involved?Look at who should be involved? How good the staff are in terms of How good the staff are in terms of

their connections, creativity, their connections, creativity, motivations is keymotivations is key

Good councillors are keyGood councillors are key Good community Good community

organisations/activists are keyorganisations/activists are key Publicising successesPublicising successes Work to get local businesses on board Work to get local businesses on board Work with groups like Getting Work with groups like Getting

Involved, People First, etc.Involved, People First, etc.

Links with arts organisations, etc.Links with arts organisations, etc. More clarity from decision makers More clarity from decision makers

about direction of travelabout direction of travel Front-line people need involving in Front-line people need involving in

decision makingdecision making Get out there to see what’s there, Get out there to see what’s there,

map and meet/connect with people map and meet/connect with people and organisationsand organisations

Do we employ the right people to Do we employ the right people to do the right things – people with do the right things – people with knowledge of the communityknowledge of the community