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Next Generation 911:Getting Ready for Prime Time
By By David Silverberg
Current Situation
• Fragmented 911 Networks Put a Drag on Next-Generation Upgrades– Legacy of independent Public Service Answering
Points (PSAPs) and technological limitations has left the 911 system fragmented, uncoordinated and uneven
– “With the advent of … digital IP-based infrastructure, all of a sudden, ideas like consistency, uniformity, collaboration and coordination become important in a way they never were before.”
– Laurie Flaherty, coordinator of the National 911 Program at the US Department of Transportation
Current Situation
• NG911 varies as a priority in different jurisdictions, whether states, counties or cities– Examples:
• Massachusetts increased its cell phone fees to implement NG911
• Florida cut its cell phone fees as part of a broad budget-cutting initiative, leaving first responders scrambling to maintain existing capabilities
• Some counties are banding together to support each other where state support is absent– E.g. Florida, Illinois, Washington state
What will it take to reach Next Generation 911?
• Infrastructure– Carriers are seeking to retire old infrastructure and
proceed to Next Generation– States, counties and cities must upgrade technology
• Robust funding• Legislative and executive policy support• Administrative efficiency• NG911 Standards
Solutions• Infrastructure– Build out and improve infrastructure
• Funding– Obtain sufficient funding
• Policy support– Must be made a policy priority
• Administrative efficiency– De-siloization and regionalization
• Standards– Set proper standards
A National Effort for a National Priority
• A national effort should include every stakeholder: private companies, federal, state and local governments, non-profit organizations, think tanks and citizens.
A presidential priority?
Results of Successful NG911 Implementation
Better citizen safetyPublic protection
More effective responseLess loss of life