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keynoteprograms2016

Copyright ©2016 Cindy Solomon & Associates. All Rights ReservedReserve your event date today! 315.806.0952 | [email protected]


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rEaDY To TraNsForm YoUr aUDIENCE?

KEYNoTE programs2016

“Engaging, smart, funny, and extremely professional, Cindy Solomon is a gifted speaker and any meeting planner’s dream come true!”

— Executive Director, National Ski Areas Association

Cindy Solomon’s laser-sharp wit, compelling stories, and keen business insights have supercharged organizations and boosted the careers of more than 80,000 people around the world. Now you can get in on the action, too!

To check Cindy’s availability for your event, please contact Leah Neaderthal at:

[email protected]

315.806.0952

What You’ll Find Inside

Keynote Quick Guide ..3

Keynote Programs .......4-10

Event Boosters ............11

Cindy’s Clients .............12

About Cindy ................13

Books ...........................14


CINDY’s mosT popUlar KEYNoTEs> Creating a Culture of Courage Pg. 4

> The Customer of the Future Pg. 5

> Courageous Leadership for Women Pg. 6

lEaDErsHIp KEYNoTEs> Creating a Culture of Courage Pg. 4

> Nimble Leadership Pg. 7


> Conscious Leadership Pg. 9

CUsTomEr sErVICE KEYNoTEs> The Customer of the Future Pg. 5

> Customer Service Revolution Pg. 8

> Courageous Innovation Pg. 10

KEYNoTEs For WomEN> Courageous Leadership for Women Pg. 6

> Creating a Culture of Courage Pg. 4

moTIVaTIoNal KEYNoTEs> Creating a Culture of Courage Pg. 4

> Nimble Leadership Pg. 7

> Customer Service Revolution Pg. 8

> Courageous Innovation Pg. 10


> Conscious Leadership Pg. 9

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KEYNoTEs qUICK gUIDE

Keynote Programs2016


Key Themes

“Cindy spoke for the second year in a row at our conference. She is the dynamite that hits the stage each year and sets the place on fire!”

— Director, WISE Conference (2,000 attendees)

CrEaTINg a CUlTUrE oF CoUragE™

• Leadership engagement

• Leadership effectiveness

• Managing through change

• Creating high performance teams

• Career & team success

• Boosting innovation

• Cross-functional communication

As companies ask their employees to take more risks, innovate at every turn and anticipate the future, courage is becoming an ever more critical leadership and job skill. Organizations comprised of courageous individuals and leaders are able to makedifficultdecisionsquickly,takeadvantageofmarketopportunities and grow their organizations during even the most challenging of times.

In this popular, deeply researched, and highly entertaining presentation, Cindy shares the learnings

of over 5,000 interviews about courage, how to build it and how to use it. She

helps audiences understand and identifytheiruniquetypeofcourage,and shares what every leader and individual needs to know to ‘build

their courage’ and create teams that communicate, innovate and learn from

every experience.

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The New Leadership Challenge

takeaways:

• Recognize and utilize the four types of courage

• Learn a foolproof process for overcoming challenges

• Learn to leverage courage to build teams that embrace change and the unknown

• Learn how to create an action plan process for courageous teams

IDEAL FOR ALL AUDIENCES



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THE CUsTomEr oF THE FUTUrE™

Crackingthecodeoncreatingprofitable,long-termcustomerloyaltyhasneverbeenmoredifficult.Whetheryouareanentrepreneur, a corporate leader or a multi-national organization, theabilitytoattractandretainyourmostprofitablecustomerrelationshipshasbecomethebusinessholygrailthatrequiresevery leader and every employee ‘all in’ in order to create true, measurable success.

This energizing, content-rich presentation – one of Cindy’s most popular – cuts through the clutter to the

essence of what today’s highly-evolved customers and employees really want

and need from our businesses. Cindy’s hilarious anecdotes and provocative insights will bring attendees to their

feet with inspiration for what to do (and what not to do) in the race to win

loyalty of both customers and employees.

Inspire diehard loyalty among customers and employees alike

“Weeks later, you continue to be the talk of the meeting!” —VicePresident,ThermoFisherScientific

• Full understanding of the behavioral trends that create true customer loyalty

• The powerful steps to creating a customer dialogue that lasts

• The power of the individual employee to make a difference in the organizations success with customers

• Engaged and focused cross-functional service teams


• Improving customer experience

• Creating competitive differentiation

• Improving customer retention

• Sales leadership

• Employee engagement

• Cross-functional teamwork & innovation

takeaways:

Key Themes



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IDEAL FOR wOmEN OR mIxED AUDIENCES

CoUragEoUs lEaDErsHIp For WomENTm

Every company’s competitive advantage is in their ability to attract, retain and develop the very best talent their industry has to offer. Innovation has become the watchword and diversity the secret to success. Many companies are experiencing a “leaky bucket” of talent, particularly among women.

This provocative, hilarious, inspiring presentation shares best practices and learnings from Cindy’s 20+ years of developing successful leaders around the world. Audiences walk away with

the tools to navigate their corporate environment, the motivation to build

their career, and the skills to emerge as leaders.

Nothing is off limits in this “real talk” program that brings

audiences to their feet and inspired to make a difference for themselves and

their companies.

•Proventechniquesforbuildingperformanceinanyindustry

• Tools to optimize strengths and put them to work within your career

• Actionableskillstobuildyourinfluenceandbrandwithinyourorganization

• Communication skills to leverage the unwritten rules to the advantage

of the organization and your career.

NEW!

“Cindy was exceptional! I can’t say enough about how much the audience responded to her and her message.”

— Director, Massachusetts Conference for Women

The Unwritten Rules of Corporate Success

• Developing high potential talent

• Engaging leadership


• Attracting and retaining high performers

• Building employee engagement

takeaways:

Key Themes



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NImblE lEaDErsHIp™

• Leadership priority setting

• Customer innovation

• Resiliency in change

• Process improvement/management

• Managing multiple generations

The luxury of long lead times, easy to please customers and a wealth of easy to manage talent is long gone. Today’s leaders battle against market and organizational disruption on a day to day basis. Successful companies know that there has never been a more important time for Nimble Leadership.

In this action-packed keynote presentation, Cindy Solomon reveals the secrets to Nimble Leadership: deftly juggling multiple priorities;buildingsolidstakeholderrelationshipsquickly;and

findingsolutionstothornyissuesthroughradical problem solving.

Whether you’re navigating competitive threats,mergersandacquisitions,or reevaluating your brand or

organization, Cindy’s razor-sharp wit and provocative advice will give your

organization the nimble leaders and agile market moves you need to succeed.

Creating Agile, Change Resilient Teams and Organizations

• The winning characteristics of today’s most nimble leaders

• How to practice and build your nimble leadership skills

• How to engage and inspire your teams with agility and style

•Howtocultivateinfluencethroughoutyourorganization


NEW!

“Cindy’s keynote brought down the house! We loved her insights … and every person in the room was able to relate to the situations she discussed.”

— Ultimate Software Annual Conference (2,000 attendees)

takeaways:

Key Themes



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FOR INTERNAL STAFF AND CUSTOmER FACING EmPLOYEES & mANAGERS

“Cindy is fantastic … her programs are not only inspiring, but participants leave with ways to make changes immediately, and in a lasting way.”

—Chief PeopleOfficer,Cisco

CUsTomEr sErVICE rEVolUTIoN™

Inside the boardroom, you’ve got big plans for your organization. Out on the front lines, it takes highly evolved and empowered people to bring those plans to fruition. Today’s customers have amindoftheirownandmanagingtheirexpectationsrequiresnewkindsofknowledge,refinedinterpersonalskills,andastrongsense of ownership in the organization’s goals.

In this fully loaded, delightfully interactive presentation, Cindyequipsfrontlineemployeesandmanagerswiththe

cutting-edge insights and customer service tools they need to build loyalty in every

interaction and every situation. Powerful, real world examples and Cindy’s

signature humorous irreverence ensure every attendee walks away

inspired to commit heroic acts of customer service.

Are you ready for your customer service revolution?

• Creating a customer focused culture

• Exceptional customer service

• Employee engagement

• Managing across generations

• Creating customer loyalty

Leverage the true power within your front line

• The latest trends driving customer behavior

• The powerful new role of front line employees

• Easy action steps for building trust with customers

•Techniquesformanagingcustomerexpectations

• Personal action plans for daily empowerment

NEW!

takeaways:

Key Themes



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ESSENTIAL FOR ALL LEADERS

CoNsCIoUs lEaDErsHIpTm


• High performance retention

• Creating high performance teams

• Attracting, retaining and nurturing talent

• Managing diverse teams

In this hilarious, provocative and completely fresh take on high performance leadership, Cindy helps us all see the unconscious biases that impact our every day decisions. Chock full of insightful examples and real life tools that can be implemented immediately,thisprogramgoesfarbeyondthestatusquotohelpall of us create higher performing teams.

Going far beyond the staid, informational HR programs of the past, this reality based, business focused, leadership performance driving keynote and process we can employ today

tofighttheunconsciousbiasesholdingourteams back from higher performance.

This approach to next generation inclusiveness allows companies to

build the teams, performance and innovation needed to compete in an ever changing and more competitive environment.

This is the game changer your organization has been looking for to

enable you to attract and retain the very best talent.

Fighting Unconscious Bias with Next Generation Inclusiveness

• How to recognize and understand our own unconscious biases

• How to promote inclusiveness in teams with dissimilar players

• How to create high performance teams

• Daily practices for leading with next-generation inclusiveness

• Personal action plans for daily empowerment

NEW!

“Cindy received 100% positive feedback on all of our evaluation forms and even ranked higher than our speaker the previous year!”

— Director, LIMRA (3,000 attendees)

takeaways:

Key Themes



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CoUragEoUs INNoVaTIoN™

In every team, company and organization, we’re being asked to be more innovative. But as we all know, it’s easier said than done. How do you jump start your own “out of the box” thinking, and inspire innovation in your team? How can you innovate from the customer experience to the employee experience?

In this energetic and provocative keynote presentation, CindySolomonsharesherexperienceswithhighlyinfluentialorganizations around the world and reveals what it takes to be an innovator in today’s competitive marketplace. She details personal

tactics attendees can use to boost their innovative thinking on a daily basis.

And teaches game-changing leadershiptechniquestoinspirecourageous innovation across your

entire organization.

With hilarious anecdotes, deep insights, and hardcore advice, Cindy strips worry

and fear away from the process of innovative thinking, giving attendees the freedom to soar.

Boost innovative thinking at every level of your organization


• How to identify the barriers to innovation within your organization or team

• How to create a framework of innovation for any team or initiative

• How to inspire innovative thinking in others – regardless of your role

• How to bring innovative thinking into all aspects of your life

NEW!

“In over 25 years in this business I’ve seen many speakers … none have left me with as much actionable information and motivation to improve my leadership skills!”

— Branch Manager, KeyBank

• Creating courageous teams

• Leading effectively through change

• Customer process innovation

• Engaging employees

• Cross-functional communication

takeaways:

Key Themes



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EVENT boosTErsReady to book Cindy for your upcoming event? Don’t forget to ask about these powerful, value-added Event Boosters.

posT-EVENT WEbINarsKeep the momentum going with a post-event

webinar that enables attendees to dig deeper

intotheconceptsandtechniquestheylearned.

posT-EVENT oN-DEmaND E-lEarNINgGive attendees a chance to evaluate and hone

their new knowledge and skills with individual,

online E-Learning modules.

EVENT-DaY VIp rECEpTIoNGive your VIPs the royal treatment by inviting

them to a private reception with Cindy before or

after the keynote presentation. Special access

receptions are a great way to deliver a more

exclusive experience for senior leaders, board

members, cherished sponsors, and major donors.

VIp lUNCH TablEInvite your VIPs to sit at Cindy’s table during

the event, giving them the opportunity to

exchange ideas, stories, and insights before

and after the presentation.

ExECUTIVE CoaCHINg Give time-pressed executives and senior

leaders the chance to sit down with Cindy for

a condensed, 60-minute executive coaching

session.

EVENT-DaY booK sIgNINgGet a volume discount on Cindy’s bestselling

books – The Rules of Woo and The Courage

Challenge Workbook – when you purchase an

event-day book signing as a part of your

keynote package.

“Wow! It’s amazing how Cindy touched and motivated our entire team in such a short period of time! [Her speech] was right on!”

— Director, Gentiva Rehab Without Wallsgreat health care has come home



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Csa ClIENTs

A sample of Cindy’s Clients

“She brought the house down! It was awesome!” - Regional Head of Sales, Barclays Capital

To see all of Cindy’s clients, please visit cindysolomon.com



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For more than two decades, widely admired leadership expert, author, and keynote speaker Cindy Solomon has helped Fortune 1000 companies all over the world cultivate Courageous Leaders® and customer focused cultures.

With her signature razor-sharp wit, Solomon goes beyond today’s business headlines to deliver provocative and game changing strategies to create exceptional customer service and exceptional leaders in today’s crazy, customer-driven economy.

Keynote attendees and workshop participants praise Solomon for providing new and relevant information that can be immediately applied to their daily work routines. Business leaders consistently express amazement at the fast and lasting results they see both in their corporate cultures and on the bottom line. Pastand present clients include: Oracle, Cisco, Google, Salesforce, Raytheon,WellsFargo,UPS,PWC,TheRitz-Carlton,Pfizer, and hundreds more.

Solomon is also a bestselling author on the topics of leadership and customer service. Her current books include The Courage Challenge Workbook for corporate employees and The Rules Of Woo, the customer service guide for entrepreneurs and business owners that built a cult following among corporate managers.

CONNECT WITH CINDYLearn more about Cindy at www.cindysolomon.com

aboUT CINDY solomoN

“Our conference rocked, and you were a huge part of that. You were simply amazing!”

— Conference Director, YWCA

@cindysolomon | cindysolomon.com



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CUrrENT booKsCreating A Culture of Courage: The Courage Challenge Workbook

While many believe courage is something you’re born with, Cindy Solomon’s research shows that everyone can build “courage skills” that yield greater productivity and growth. But all courage is not alike.

Knowing which type of courage to invoke, and when, is the key to success.

Cindy’s step-by-step workbook takes readers through how and when to use each type of courage to embrace change, thrive on it, andmeet the demands of today’s personal and business environment.

“Definitely a must read for small businesses, large corporations and everyone in between!”

- Manager, State Farm

Originally written for entrepreneurs and small business owners, this highly entertaining, deeply resonant, content-rich book has become a cult favorite among corporate leaders around the world.

Whether you’re an entrepreneur, a business man-ager, or the chief of a multinational organization, you’ll fall in love with Cindy Solomon’s energizing voice, hilarious stories, and keen insights into what today’s customers really want and need from our businesses. And come away with real life examples of what to do (and what not to do) in the race to woo prof-itable customers and win their loyalty for the long run.

“This is, hands down, the most real book I’ve read in a long time dealing with winning customers and customer loyalty.”

-Marketing Director, KeyBank

the Rules of WooCapturing The Hearts & minds of Today’s Customers

Cindy is available for book signings as part of a keynote package. For more information, please see page 9.

“She rocked our Conferences! Cindy is a top-notch presenter, but that goes without saying. The best part about having Cindy Solomon speak is that you know the audience will leave educated and enthusiastic, ready to move forward to face future challenges.”

— Director, Conferences for Women

Cindy’s books are available in paperback and Kindle® on Amazon.com

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