Gerald A. Desjardins880 Riley Court #406, Mississauga, ON,
Canada L4Y 4E2 (647) 866-3992 [email protected]
Insert current Date
Company Information
Re: Customer Service Representative
Dear Hiring Committee:
In response to your search for a Customer Service
Representative, I bring more than 3 and a half years of experience
in customer service.
I am an extremely result-oriented and innovative customer care
person who leads by example. I consistently produce strong results
with a high degree of integrity, dedication and inter-personal
skills.
Many of my achievements are due to my ability to create and
maintain rapport with clients and customers. This quality coupled
with a drive to commit a high-level of customer service with
exceptional deal-closing expertise has given me a track record of
success. I am also persistent in achieving goals that leads to
significant growth.
I also have over 15 years working with Financial Services and
over 10 years with technical support for computers. I am very
knowledgeable in Windows (All Versions) and Microsoft Office as
well as many other computer programs. I am adaptable and learn new
skills quickly. I am interested in helping your organization use my
skills and qualifications because I believe that my commitment to
the job will really be of great help to your company. I look
forward to hearing from to hear more about this opportunity, and to
provide you with further information regarding my skills and
experiences.
Thank you.
Sincerely yours,
Gerry DesjardinsEnclosure: Resume
Gerald A. Desjardins880 Riley Court #406, Mississauga, ON,
Canada L4Y 4E2 (647) 866-3992 [email protected]
OBJECTIVE:To secure a Full time Customer Service Representative
positionHIGHLIGHTS OF QUALIFICATIONS:Over 4 years of customer
service experience for telecommunication companiesExcellent
communication skills in EnglishHighly-skilled in establishing easy
rapport with customers building trust and respectCommitted to a
high-level of customer service and satisfactionHigh knowledge in
computing skills using a Windows 7 environment and some technical
troubleshooting of all brand name cell phonesConsistently among the
top CSRSUMMARY OF SKILLS:Customer Service
Exceptional fast learner and able to adapt to change through
working with different customersAccomplished team player, able to
work well with others thereby achieving monthly targetsGood in
developing interpersonal skills open minded and insightfulVery
flexible in learning new challenges and following
directionsOrganized and detail-oriented a keen eye for detailsAble
to work independently, with minimal supervision
Billing
Experience with payments /payment arrangements/misapplied
paymentsReviewed customer accounts and updated informationEntered
discounted inquiries and changed rate plans/offersProcessed
cancellations and retained customersResolved billing disputes and
issues
Technical
Troubleshoot devicesOrdered new devicesProvided troubleshooting
steps for validating connectivity during installationHandled
returns and exchangesResolved inbound/outbound calls, voicemail,
and data technical issues
Gerald A. Desjardins Resume continued (647) 866-3992 Page 2
Marketing Persuasive in encouraging customers in selecting and
purchasing required productsSignificantly described products
features and benefits thereby addressing customers with their needs
and questions
EMPLOYMENT HISTORY:CSR for AT&T Mobile through Arise Virtual
Solutions (Mississauga, Ontario) 2013 - May 2015Handled customer
questions, complaints, and billing inquiries with the highest
degree of courtesy and professionalismStrived to resolve customer
issues with one call resolutionOffered alternative solutions where
appropriate with the objective of retaining customer's
businessHandled business transactions in connection with activation
of new customer accountsCommunicated with customers using web-based
tools and demonstrated the associated proficiency in typing and
grammarMade financial decisions to protect/collect revenues and
adjusts customer accounts
CSR for Rogers through Arise Virtual Solutions (Montreal,
Quebec)2011-2013
Same as AT&T above Technical Support (Montreal, Quebec)The
Servants House Christian Academy 2002 2011Provided technical
support for high school students who were required to use
laptopsScreened network for websites visited by studentsInsured
laptops were up to date and virus free by doing periodic
checksMonitored network for any problems and coordinated with
provider to correct them Assisted with administration in collecting
school fees and issuing receipts.Assisted in creating and producing
award certificatesEntered student test scores in data base used
produce report cards.Took care of reception and answered parent
inquiries over phone.
Teaching Assistant (Montreal, Quebec)Trinity Christian School
1996-2000
EDUCATION: CSR 101 through Arise Virtual SolutionsCertificate in
Microcomputers for ManagementChamplain Regional Collage
