George StewartAll5csons@gmail.com 110 St Stephens Ln West, Glenville, NY 12302 518.817.3936

Professional SummaryA cutting edge leader with an entrepreneurial spirit, strong business acumen and record of success in delivering solutions to operations, cost management, employee development, and risk reduction issues.

Skills Financial Management Technical Capacity

Performance Management Business Acumen

Communication Proficiency Leadership

Operations Management Process Improvement

Career Development Customer Retention

Marketing and Advertising Operations and Finance Expert

Strategic Planning Strategic Objective Execution

Motivation Voice & Data Network Solutions

Recruiting Problem Solving/Analysis

Work HistoryWINDSTREAM | Albany, NYManager, Sales Engineering- New York/New Jersey Region September, 2012 – Present

Lead a team of 11 Sales Engineers comprised of skill levels from SE2, SE3, Sr SE, and Strategic SEs in 10 offices located in New York State and New Jersey.

Surpassed revenue goals in NY/NJ Region for 2014 and 2015. Developed a program that standardizes a promotional ranking of National Sales Engineering

Organization to provide a defined career path with detailed objectives. Initiated a program that standardizes the Sales Engineer training that led to an increased focus on

product knowledge and a 300% increase in recognized industry certifications held by the NY/NJ Sales Engineering team in 2015.

Define strategy and business plan for the Sales Engineering team in New York and New Jersey.

PAETEC | Albany, NYManager, Solution Engineering- New York Region March, 2006 – September, 2012

Lead a team of 7 Sales Engineers and 4 Field Service Technicians located in Upstate New York. Surpassed revenue goals in Upstate NY Region for 2007 and 2012.

George Stewart

Designed solutions, empowered employees, solved problems with process and engineering, and built future engineering leaders through 3 title changes of Solution Engineering Manager, Service Engineering Manager, and Field Service Supervisor from 2006-2012.

Senior Solution Engineer- Albany, NY September, 2000 – March, 2006

Designed and presented solutions, identified technical requirements, coordinated installations, and organized orders through Planning, Provisioning, System Engineering, and Network Operations/Activations for customers to ensure maximum customer satisfaction and revenue growth.

Senior Account Manager- Albany, NY December 1998 – September, 2000

Surpassed sales goals in 1998-2000, while completing business reviews and billing audits. Assist Sales Engineers with installations of PaeTec service for major accounts. Service, support and sell into assigned base of Commercial customers to ensure maximum

customer satisfaction and revenue growth. Complete Bill/Account reviews on a monthly and annual basis. Track and complete contract renewals for assigned customer base.

USN Communications | Albany, NYEnhanced Service Sales Manager- New England Region June, 1997 – December, 1998

Trained and assisted sales representatives to sell additional services and solutions including paging, wireless, local/long distance services, private lines, conferencing, virtual office products, web development, and Internet access.

Maintained $28,000 in monthly-enhanced service revenues. Retained 99.8% of the assigned customer base in a quarterly portfolio.

CELLULARONE | Albany, NYAccount Executive/Service Supervisor- Albany, NY May, 1994 – June, 1997

Started as a customer service supervisor and transitioned to an outside account executive in October 1996. Directly supervised 19 Customer Service Representatives. 10 inbound representatives responsible for reactive account maintenance including rate analysis, billing inquiries, CGSA, and equipment questions, and general trouble-shooting.

Established a Telemarketing Division consisting of 6 representatives for proactive account maintenance and enhancement by increasing revenue/subscriber with service features and accessory sales, promoting new rate plans, and offering incentive agreements for loyal customers.

Maintained a Retention Department of 3 representatives for reactive account maintenance and churn by offering incentives and solutions to stay on service.

Co-developed a rate analysis program used for account maintenance. Developed strategies to prevent customer churn. Assisted in the introduction of paging as a new

product line offered by CellularOne. Maintained a 39% save rate on requested cancellations, less than $15 cost/save, completed

equipment upgrades, contract extensions, and 250 welcome calls/month.

EducationCazenovia CollegeAssociate of Science in Business Management

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George Stewart

1993

Magna Cum Laude, Phi Beta Kappa, Business Center Award for outstanding academic performance

Men’s Basketball (NJCAA-D1), Men’s Golf (NJCAA-D1), Team MVP 1992 and 1993, NJCAA Academic All-American 1993, Outstanding Male Athlete Award 1992 and 1993.

CertificationsADTRAN Sales Professional (ASP)

ASP/Internetworking ASP/IPBG (IP Business Gateway) ASP/UCAS (Unified Communications Appliance Solutions) ASP/vWLAN (Virtual Wireless Local Area Network)

RACKSPACE

CloudU Certification

MITEL

Mitel Sales Professional- MiVoice Business Solutions 2016

FORTINET

NSE 1- (Network Security Expert) Technology Foundations NSE 2- (Network Security Expert) Sales Associate NSE 3- (Network Security Expert) Sales Associate

ReferencesAvailable Upon Request

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