M:07429 533270
A:13 Plough Close, Rothwell,
Kettering.@:[email protected]
George Muckett
Profile
I am a highly self-motivated and adaptable customer focussed
individual with professional experience in a variety of settings.
My natural ambition sees me flourish in demanding and fast-moving
positions that provide challenges and opportunities that allow me
to showcase my potential. I pride myself in being a methodical and
organized person combined with a contagious enthusiasm for both
task and human interaction. Along with a common sense approach to
problem solving I possess a high level of interpersonal skills and
find it very easy to talk to people in both professional and
personal contexts.
ExperienceAccount Executive multiple clientsiForce - Corby,
NorthamptonshireDecember 2011 PresentI started my life at iForce as
a temporary agency office administrator in December 2011, in
October 2012 I was made into a permanent client services
administrator, and in April 2013 I was promoted to account
executive. iForce clearly seeing the potential and hard working
attitude towards work. My position at iForce is mainly to liaise
directly with our clients, Sainsburys, Waitrose, Greene King,
managing queries surrounding customer orders or returns. I form
part of a team that is crucial for managing the relationship
between the iForce and the client. The role requires brilliant
communication and attention to detail with minutes and reports
relating to the client. Im also involved with planning and
implementing initiatives and developments to enhance the clients
and customers experience, with emphasis on iForce growing with our
client. Whilst at iForce I have attended in house training days
for, effective communications, interpersonal skills and coaching.My
duties and responsibilities (include but not limited to);
Resolving client queries and issues, and proactively advising
the client of any issues from an iForce perspective Producing and
monitoring client reports, for performance and cost
Updating reports with any updates the clients request Compiling,
sense checking and distributing reports for internal and external
use
Creating and Presenting period and quarterly presentations to
the client
Scheduling and Chairing weekly, period and quarterly meetings
Accurately recording minutes taken whilst attending client
meetings
Maintaining an operating manual for client services functions
for the client Creating proposal documents for the client for
additional activity
Managing, reviewing, supporting and training administrative
staff member
Maintaining a strong relationship between the company and the
client
To organise activities or workloads across other departments,
ensuring actions are completed Deploying, testing and engaging new
clients onto the site
System testing, and set up.
Ensuring the client receives the highest levels of customer
services, to maintain client satisfaction
Maintain client systems
Introduce new system processes
Accounts Payable OfficerCity of Boroondara - Melbourne,
Australia
August 2011 - October 2011This position contributed to the
efficient operation of Boroondaras Accounts Payable function and
was responsible for ensuring all creditors receive timely and
accurate payments in accordance with Council policies, procedures
and statutory requirements.
The position provided a high level of customer service to
management, staff and suppliers and informed/educated relevant
staff on the importance of processing purchase orders and invoices
in accordance with council policy.
My duties and responsibilities;
Opening and sorting mail.
Sorting and batching of supplier invoices and/or payment
requisitions and ensuring all supporting documentation have been
provided and relevant authorizations verified in preparation for
scanning.
Prioritizing invoices received via mail, email and the Finance
One workflow.
Ensuring suppliers send the appropriate Tax invoice according to
the Australian Tax Office regulations.
Scanning of all documents required for payment, validating in
Finance One and work flowing to relevant departments for those that
do not have a purchase order raised/delivered.
Responsible for processing weekly payment runs on a roster.
Checking payment requisitions and attached paper work are in
order, in preparation for scanning and validating into computer
system.
Updating supplier details including bank account, ABN etc in
chart Maintenance and adding new creditors when required and
providing supporting documentation to the Team Leader for audit
purposes
Reconciling creditor accounts, when required.
Enveloping cheques to be mailed.
Notifying relevant council staff to collect cheques printed if
requested.
Filing of paid invoices with payment number.
INDUSTRIAL & COMMERCIAL BILLING OFFICER
AGL/PL Melbourne, AustraliaNovember 2010 June 2011 During my
time at AGL I worked as a Commercial and Industrial Billing Officer
where I was responsible for loading contractual AEMO, Retail and
Distribution charges into the billing platform. Having quickly
adaptedto the numerous billing and data integrity systems I was
given the opportunity to maintain the billing for QLD, NSW &
VIC customer portfolios where I managed and at times exceeded
targets and expectations set. Thisrole enabled me to harness my
analytical and problem solving skills where attention to detail was
paramount to ensuring the accuracy and efficiency of the commercial
accounts that I was responsible for. Key Responsibilities include:
Undertake initial data entry for commercial customer transactions
ensuring all initial contractual agreements are accurately
processed. Assist in the investigation of billing enquiries and
disputes providing advice/solutions or responding to client issues
within designated time frames and minimising escalation
Identify, process and adjust commercial billing
exceptions/anomalies ensuring integrity of data for billing is
maximised and AGL customer standards are met in accordance with
accountabilities
Be involved in User Acceptance Testing and other special
projects
Build and maintain effective relationships with our stakeholders
and effectively manage and communicate the customers needs within
AGL where required
Pro-actively engage other business partners ensuring customer
service is delivered to customer expectations and business segment
requirements
Sales Team Leader
Maplin Electronics - Bedford, UK
March 2008 October 2010
During my time at Maplin I progressed from Sale Advisor to the
more senior position as a team leader, this reflects my commitment
and efficiency in this role. I left my job at Maplin to fulfil my
life time ambition to travel to and work in Australia.
My duties and responsibilities; Advising customers,
Processing purchases
Organising customer deliveries
Key Holder
Opening and setting up for trading.
End of day reporting and cashing up
Driving sales on the shop floor
Meeting and exceeding personal and team KPIs
Back office administration including:
Organising delivery slips and stock taking paperwork, ensuring
health and safety records are up to date, creating and maintaining
target tables on excel for tracking individual and store KPIs,
answering customer telephone and email enquiries and other general
administrative duties.
Education 2009 2010 Apprenticeship in RetailProtocol Skills
NVQ Level 2 in Retail Skill
Key skills level 1 in Communication
2007
I.T Certificate IC3
Zenos Academy - Milton Keynes
A+ technician
NVQ level 2 basic computing
2005
GCSE Certificate
Ousedale High School, Newport Pagnell, UK
Food Studies
English Language
Maths
Geography Sports Studies Science (Dual Award)
English Literature Computer SkillsAdvanced level of various
computer systems including but not limited to the following
software:
Microsoft Excel
Microsoft Word
Microsoft Outlook
Microsoft PowerPoint
ELSIS
MSATS
Data Integrity Systems
Finance OneKofax Batch Manager
SMaRT/ReSCU (iForce WMS)DISCO (SSL WMS)
References
Can be supplied upon request.M:07429 533270
A:13 Plough Close, Rothwell,
Kettering.@:[email protected]
