Genius Bar

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Module 1: Introduction to the VA Mobile Health Provider Program

Module 2: Unboxing Your iPad

Module 3: Realizing the Value of the Apple ID

Module 4: Understanding AirWatch

Module 5: VA Mobile Service Desk

Module 6:VA App Catalogue• CAG & CPRS• Remote Access• Too “GOOD” to Be True

Module 7: Device Accessories

Agenda

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Introduction

Health care is becoming increasingly mobile. According to a recent study, 72 percent of physicians own a tablet, and more than half of those users employ them at the point of care.1

In order to take advantage of the benefits that mobile technology provides, the Department of Veterans Affairs (VA) is implementing the Mobile Health Provider Program. • Almost 11,000 mobile devices will be deployed to 18 VA Medical Centers

(VAMCs) • Physicians, nurses, nurse practitioners, physician assistants, physical therapists,

home health caregivers and other clinical staff will use these devices in day-to-day activities

• VA-developed Apps will be made available on the mobile devices via the VA App Store.

Source: 1 Mobile Devices and U.S. Health Care Providers, Manhattan Research “Taking the Pulse” Survey

If successful, the program will expand to other VA sites over the next 18 to 24 months based on available funding and approval by VHA’s Office for Health for Operations and Management (10N).

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Introduction

Initial Uses of the Device

The mobile devices will initially include the following:• VA email• VA App Store

• Commercial mobile health apps that have passed VA security reviews

• VPN capabilities to access information in the medical center as well as off-site

• Personal Uses of Device• VA Directive 6001 & best practice

recommendations

Device Benefits

Some of the benefits of the device include the following:• Quick access to real-time information to inform

clinical decisions• A series of health inventory apps for patients to

assist with self-management• Access to remote desktop at any location with

cellular service or wireless internet

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Unboxing Your iPad

LifeProof Case Features:

• Shockproof against drops • Waterproof against liquid spills• Sand and Snow-proof• Includes a LifeProof shoulder

strap

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Realizing the Value of the Apple ID

• Apple ID account ownership• Find My iPad capability

─ Example: Tennessee Valley HCS

• Switching Apple ID accounts• Syncing your information from

the cloud, as desired

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Understanding AirWatch

• Purpose of AirWatch: Provide a safe and secure digital working environment• AirWatch ensures that your

device remains secure and compliant at all times

• AirWatch Passcode• “Device” passcode - the

passcode you will use to unlock your device

• Missing Device Policy• Device Check-In

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VA Mobile Service Desk

• VA Mobile Service Desk– Separate from the National

Service Desk (NSD)– Staffed by contractors and

wounded warriors

• Mobile Service Desk Account Testing

• Logging on• Site link: help.vamobile.us

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Apps to Get Started

Required Applications• Airwatch• Podcast• Citrix Receiver• Good Enterprise

Important Applications• Cisco AnyConnect• Keynote• Yammer

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CAG & CPRS

• Demonstration of the Citrix Access Gateway (CAG) Application and Certified Patient Record System (CPRS) Web Portal Citrix Receiver

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Remote Access

• Demonstration of the Cisco AnyConnect App

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Too “GOOD” To Be True

• Demonstration of the GOOD Email Client

• 48-hour deadline for initiating set-up with PIN

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Yammer

• Download Yammer app• Accept the VA Mobile

Yammer group invitation• Yammer site link:

https://www.yammer.com/vamobile

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Device Accessories

The following accessories are recommended, but not required. The Mobile Provider Program does not provide accessories• Apple TV• Keyboard• Mobile Peripheral Devices

– Withings Blood Pressure Monitor– Withings Body Analyzer

• Accessories– Bluetooth Devices– Battery Packs

• Employee Discounts

Withings Blood Pressure Monitor

Withings Body Analyzer

Mobile Peripheral Devices

Accessories

Bluetooth Headset Battery Pack