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High level overview of our Portfolio of Services
August 2016
OUR BUSINESS SERVICESOUR EXPERTISE
Virtual Assistant Services
Allow us to take care of all your administrative tasks so you can focus on
what matters most.
Brand Marketing and Digital Design
Our design and digital marketing teams will keep your campaigns running
smoothly and help you build your brand
and online presence.
Research and Studies
Let our team of researchers arm you with the knowledge you need to succeed.
24 x 7 Call Centre
We offer both on-shore teams as well as off-shore teams to enable an exact
solution to your call-handling needs.
Customer Support
We'll handle all your customer's concerns in a manner that resonates your company's values and identity.
Accounting and Bookkeeping
Let our team of expert auditors and accountants ensure that your finances
are all in order.
Architectural Consultancy
We’ll help you build great things using the latest in architectural design
technology.
Our Services– Virtual Assistant
Our Virtual Assistants will take care of yournon-core activities and daily tasks so you canfocus on what matters most in running yourbusiness.
• Email and call processing • Forwarding of service requests to
concerned teams• Scheduling and reservations• Administrative matter management• Online activities and associated activities• Business partner and supplier
communications management• Social media pages creation,
• promotion, • management and • reports generation
• Conducting research on prospective clients and business partners
• Drafting of basic business letters and other important documents
• Message taking and management
Our Services - Brand Marketing and Digital Services
Our Brand Management and digital marketing
team will design, build and keep your
campaigns running smoothly to help you build
your brand and online presence.
• Web Development
• e-commerce and Shopping Carts
• Search Engine Optimisation
• Pay per click - AdWords
• Logo Design
• Brochure/Flyer/Poster/Banner Design
• Publication/Reports/Manuals Layout and
Design
• Print Ad Design
• Presentation Development
• Complete Branding Services
Our Services - Call Centre and Customer Support
Our teams of call centre specialists in both
Sydney and the Philippines are able to
handle all of your customers’ concerns in a
manner that resonates your company's
values and identity.
• All Inbound Call Services
• All Outbound Call Services
• Up to 24 x 7 x 365
• Handling of customer enquiries
• Lead generation and order processing
• Processing of customer requests and
complaints
• Forwarding of customer concerns to
appropriate departments
Our Services - Transcription Services
Our transcriptionists are not only English
proficient but are also experts across
specific industries including medical and
legal with specific industry terminology
and phrases.
We provide a proven service that delivers
fast and accurate results whenever
needed.
• Conversion of audio and video files into
electronic written transcripts
• Fast turnaround time
• Quality output
• Audit and quality checks at each stage
• 98% accuracy
Our Services - Research and Studies
Let our team of researchers arm you
with the knowledge you need to
develop and grow your business into
new markets with new clients.
• Comprehensive research on various
topics of interest
• Data gathering
• Analysis of data
• Presentation of findings
• Report generation and
presentation
Our Services - Accounting Services
Our team of expert auditors and
accountants will ensure that your finances
are always kept in order.
• Auditing
• Recording and processing of all official
financial transactions
• Accounts Payable
• Financial analysis and planning
• Financial reporting
• Account reconciliation
• Cash flow management
• Invoice processing
• Taxation
Our Services - Architectural Consultancy
We’ll help you build great things using the
latest in architectural design technology.
• Planning and design
• 3D rendering
• CAD services
• Design concepts
• Building materials advice and sourcing
• Very competitive pricing
LSM BPO TEAM
Our management team comprises of a group of passionate people
coming from different industries and backgrounds, brought together to
form a formidable group of strategic thinkers to oversee the operations
of LSM-BPO.
With combined experiences in management, sales and marketing,
business development, customer service and operations, each take on a
distinct yet complimentary role in ensuring the success not just of our
company, but more importantly, that of our clients.
Comprising of OOSM Global Business, Inc. for our offshore operations in
the Philippines and LSM-BPO Australia for local sales and marketing, our
unique business structure allows us to harness our strengths and work
independently to capably respond to the evolving needs and demands of
the companies we serve.
CONTACT USGET IN TOUCH WITH US THANK YOU
Thank you for giving us the opportunity to present our organisation, our services, our
strengths and our capabilities.
We look forward to working with you.Level 2 , 10 Help St., ChatswoodNSW Australia 2067+61.2.8937.2003
+61 1800 LSM BPO
LSM-BPO Australia
Website: www.lsmbpo.com
e-mail: [email protected]
Website and e-mail
AU
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