GENERAL TERMS AND CONDITIONS - ACCOMMODATION AND RESTAURANT SERVICES

PREMIUM hotel s.r.o., Pražská 2133/100, Znojmo, the Czech Republic

In effect from 14 April 2017

The General Terms and Conditions define the relationship between the client of the accommodation

and restaurant facilities (customer, his roommates and guests) and the accomodation provider (the

hotel).

Booking:

1. The booking of the PREMIUM hotel in Znojmo is possible only in a written form (by mail, electronic

means of communication), by using the web form at www.premiumhotel.cz and by booking

reservations online (booking.com, hrs.com, expedia .com and others). In case of a telephone order,

the accomodation provider will require a written confirmation. Ordering a stay - its purchase - is

also possible personally upon arrival at the hotel reception.

2. A valid credit card as a guarantee is also considered valid for the confirmed reservation and

ordering a stay. In the event of non-use of services, the accomodation provider is entitled to charge

a fee according to the cancellation conditions, which are an integral part of these General Terms

and Conditions.

3. The commitment of the accomodation provider to reserve for the client the agreed number of

accommodation places at the agreed time and the commitment of the occupant to make use of this

reservation at the stated time and to the agreed extent is considered as a binding booking. If the

client fails to meet his obligation - he/she does not use his/her binding booking or uses it only

partially or cancels it - the client is obliged to pay the cancellation fee according to these General

Terms and Conditions.

4. Contact details, such as name, address, telephone number, mobile phone number, email address,

etc. may be required from the client for a reservation at the hotel.

5. Credit card details may be required to make a reservation at the hotel. In this case, the client

undertakes to enter information about the credit card that is validly and legally held by him/her.

Where a deposit and reservation fee is required to secure booking, the client agrees that these

amounts will be withdrawn from the credit card at the time of reservation and accepts the fact

that these amounts are unrefundable. Where credit card details and / or payment of the primary

deposit for reservation are required to secure booking, the client agrees that this will be done in

accordance with the General Terms and Conditions.

6. The accomodation provider reserves the right to refuse to complete the booking in case the data

entered during the booking process does not meet the requirements set by the Accomodation

Provider.

Cancellation Conditions for Cancellation of Reservation by the Client:

1. By booking, the client accepts the appropriate cancellation policy in case of non-arrival at the hotel

or late booking.

2. The cancellation fee is calculated from the total amount of the order.

3. The cancellation fee represents compensation for damage caused to the accommodation provider.

4. The accomodation provider reserves the right to claim a deposit of up to 100% of the total amount

of the booked stay unless otherwise agreed by the accomodation provider and the client.

5. In case of cancellation of the stay, for which advance payment has already been made and

according to the cancellation conditions, and if the amount of the deposit paid is higher than the

cancellation fee, the accomodation provider is obliged to refund to the client the amount exceeding

the cancellation fee.

6. In case of premature termination or interruption of stay without fault of the accommodation

provider, the accomodation provider is not obliged to refund to the client the paid price of the stay

or the proportion thereof.

7. The accomodation provider provides two booking options - a standard reservation with the option

of free cancellation 1 day before arrival and a reservation without the possibility of cancellation and

refund, which is usually provided at a discounted price compared to the standard reservation.

- A standard reservation with a cancellation option can be changed or canceled no later than

18:00 1 (one) day prior to arrival. In case of cancelation of the reservation at a later date, or in

case of non-arrival of the client, a cancellation fee of 100% of the first night price will be

charged.

- Reservation without the possibility of cancellation and refund cannot be changed or canceled. In

the event of a change or cancellation of the reservation, or in the case of non-arrival of the

client, a cancellation fee of 100% of the total price of the reservation will be charged.

8. When shortening the length of stay, the same cancellation period as in the case of cancellation of

the stay applies.

9. The cancellation fee is a contractual penalty.

10. In the event of cancellation due to unavoidable events (family death, hospitalization of the

customer or family member, serious illness, natural disaster), the cancellation fee is not charged.

The above mentioned facts must be documented by the client to the accommodation provider

within 3 days from their origin.

11. In case of cancellation for other serious reasons, the date may be changed by mutual agreement.

12. In case of non-payment of a deposit from which cancellation fees could be deducted, the

accomodation provider has the right to send to the client an invoice in the amount of cancellation

fees.

Cancellation conditions by the accomodation provider:

1. The accomodation provider is entitled to revoke the client at any time. If the accommodation is

canceled by the accomodation provider in more than 5 days prior to the agreed commencement of

stay, the other party is not entitled to compensation for the damage incurred or any additional

costs incurred in connection with the replacement of such persons.

2. The fact that the accommodation will be canceled by the accomodation provider over a period of

more than 6 days (including) before the agreed start of stay is also considered as a circumstance

excluding the liability of the accommodation provider for damage to the client.

3. If for legal reasons or for reasons expressly agreed between the accommodation provider and the

client it is not possible to proceed according to item 1, then the accomodation provider is liable for

any damage up to a maximum of CZK 2,000 or up to 1/20 actually incurred damage - the amount

that is higher for the eligible party will be used. The lost profit is not paid in any way.

Cancellation conditions relating to unused stay vouchers, vouchers issued by third parties and changes

in length and type of stay through vouchers:

1. We call the voucher a document that serves to pay for your stay, instead of paying by invoice, cash

or credit card.

2. For stays through the voucher, the same terms and conditions for canceling or modifying the pre-

arrival reservation apply as described in the paragraph: "Cancellation Conditions for Cancellation of

Reservation by the Client".

3. The cancellation fee is a contractual penalty.

4. Unused vouchers become invalid upon their expiry.

Payment Terms:

1. The method of payment depends on the choice of reservation type and the respective payment

terms may vary depending on the type of reservation.

2. The client is obliged to pay the accommodation amount to the accommodation provider for the

entire accommodation upon arrival at the place of accommodation and for any further

requirements or costs incurred by the client at the accommodation provider, either in cash or by

credit card, or to pre-authorize the payment card. If the deposit has already been paid to secure the

reservation, the client pays the accommodation balance to the full amount upon arrival at the

hotel. Actual costs are usually payable in the local currency of the hotel in accordance with the

appropriate booking process. Alternative currency prices are indicative and are used to estimate

and weigh costs, they are based on current exchange rates and are subject to fluctuation.

3. The client is obliged to pay the price for accomodation and provided services in accordance with

the valid price list, but at the latest on the day of the end of the stay on the basis of the

presentation of the account, together with the statement of the deposits provided by the client,

unless otherwise confirmed in a written form by the accomodation provider and the client (e.g.

invoice payment).

4. If the credit card does not have sufficient funds to complete the selected reservation, then such

reservation is canceled and therefore invalid. The same applies if the client credit card has an

invalid expiry date or the expiry date expires before the date of arrival at the hotel selected at the

time of the reservation.

5. By completing the reservation, the client entitles the accomodation provider to withdraw the

outstanding amount of the cancellation fee from the credit card provided, as stated above.

Credit card pre-authorization, cash deposit:

1. Since the accommodation provider offers the spectrum and comfort of extra services available

from/ to the room, a credit card pre-authorization may be required upon arrival at the reception, or

a cash deposit in the form of a deposit covering the overnight stay and any extra services.

2. Pre-authorization/ cash deposit only serves as a guarantee of payment covering the stay and the

use of possible extra services (internet connection, massage, restaurant, minibar, telephone

payment etc.) during the stay of the client. The term "extra services" means all paid services

provided by the hotel; we may also include any damage/ destruction during the client's stay in this

category.

3. When all services are paid, the pre-authorization will be canceled at the latest on the day of

departure and any deposit returned.

4. The standard amount of the guarantee for extra services is 1.000, - CZK/ night/ room.

5. Guarantee in cash can be accepted in the following currency - CZK or EUR; No other currency is

accepted.

6. Credit card guarantees are available with all types of cards (VISA, MASTER CARD, AMERICAN

EXPRESS, etc.), except Electron and Maestro cards.

Accommodation conditions:

1. The accomodation provider is entitled to accommodate a client who duly subscribes in accordance

with these conditions. On arrival at the hotel reception (check-in), the client will provide a proof of

identity (ID card, passport or other travel document within the meaning of the Act on the Residence

of Foreigners on the territory of the Czech Republic) to the authorized employee of the

accommodation provider at the reception desk.

2. A client who is not a citizen of the Czech Republic (foreigner) is obliged to fill in and hand over an

official document of the residence report at the reception, according to the Act on the Residence of

Foreigners in the Czech Republic, as amended, all the required data must be presented truthfully

and completely by the client.

3. On the basis of an ordered and registered accommodation, the client may stay on the day of arrival

from 15:00. The client, who insists on the accommodation before 6:00 in the morning, agrees that

for this former check-in he/she will be charged the full price for the previous night according to the

current price list unless he / she has agreed otherwise in advance with the accommodation

provider. A client who insists on accommodation between 6:00 and 15:00 agrees that a prior check-

in fee will be charged for the prior check-in according to the current price list unless otherwise

agreed with the accommodation provider.

4. The client undertakes to release the room (chek-out) by 11:00 hours at the latest. If the client does

not release the room by this date, he/she undertakes to pay the accomodation provider an

additional fee for later chek-out according to the valid price list unless otherwise agreed between

the client and the accommodation provider. The room is considered as released after the client has

taken all his belongings out of the room, handing over the key or chip card of the lock system to the

staff member of the accommodation provider and announcing that he/she is leaving the hotel. The

accomodation provider reserves the right to check the inventory of the room after its release by the

client.

5. If the client requests an extension of the accommodation, he/she accepts the right of the

accomodation provider to be offered another room at a price different from the original price. The

client is not entitled to accommodation in the room in which he/she was originally accommodated,

nor to accommodation in another room, provided it is not possible for the accommodation provider

to provide for capacitiy or operational reasons.

6. The accomodation provider reserves the right in exceptional cases to offer the client

accommodation other than that originally agreed and booked, provided it is not significantly

different from the confirmed order.

7. The accomodation provider provides the Client with the services to the extent agreed upon and to

the extent that this is determined by the applicable law. The client is obliged to pay the payment

for the accommodation and services provided in accordance with the valid price list of the

accommodation provider at the latest on the last day of the stay. This means that the payment

terms are inviolable on the basis of the accommodation agreements. The price list for temporary

accommodation and other services can be found at the hotel reception.

8. The client undertakes to adjust his/her stay at the hotel and all its facilities and operations to

his/her current state of health and physical and mental abilities.

9. All rooms of the hotel include minibars, which can be used by the client at their discretion. Prices

and services are specified in the price list for the minibar and are not included in the room rate.

Minibars are refilled daily by the room service. Each item consumed or added, which is part of the

minibar range, is recorded on the checklist by the room service. The minibar checklist, filled in or

empty if the client does not consume the minibare, has to be handed back to the hotel reception

before departure. Otherwise, the client´s account cannot be closed. By signing on the checklist, the

client confirms the amount of consumption. The accomodation provider is not obliged to check the

condition and number of items in the minibar before departure of the client. In case of

inconsistencies in the consumption of the minibar, the client will be charged the due amount for

payment. Additional claims about the amount of consumption will not be taken into account.

Responsibilities of the accomodation provider and the client:

1. The accomodation provider is liable for damage caused to things brought in and set aside by the

client in accordance with generally binding regulations.

2. The accomodation provider provides clients with in-room security safes, in which they are

recommended to store valuables. Storing things in a safe in a room can not be considered as a

takeover of things by the accomodation provider.

3. The client is liable for damage caused to the equipment or the inventory of the hotel according to

the applicable legislation. In the event of damage or destruction of the property of the

accomodation provider, the accommodation provider is entitled to damages. The client as a

statutory representative is responsible for damages caused by minors for whom he/she is

responsible, as well as for damage caused by persons or animals which are located on the premises

of the hotel, and the client has allowed their stay there.

4. In the case of damage to the property of the accommodation provider caused by the client, the

client is obliged to compensate the damages incurred at the latest on the day of the end of the stay

or on the basis of an invoice issued within 14 days from the date of termination of the client's stay

due within 10 days of the issuance, provided such a way of compensation has been agreed upon

between the accomodation provider and the client.

5. The accomodation provider is not responsible for movable items (such as bicycles and sports

equipment, prams, personal belongings ...) set aside by the client on the premises of the hotel.

6. The accomodation provider is not responsible for theft or damage to motor vehicles left in the car

parks of the accommodation provider. The accomodation provider advises clients to make sure

that the car is properly locked and secure. He also recommends not leaving loose personal

belongings in the car. The accomodation provider is not responsible for third party damages

caused by the client in the car parks. The accomodation provider reserves the right to claim and

settle the damage to the property of the hotel by the client's vehicle.

7. The client is obliged to behave in such a way as to prevent damage to health, property, nature and

the environment. Before leaving the room, the client will check for proper condition of windows

and doors.

8. The accomodation provider is not responsible for any damage caused by the client outside the

premises of the hotel.

Other arrangements:

1. The accomodation provider provides breakfast or lunch and dinner at the restaurant of the hotel

within a specified time slot.

2. For security reasons, a camera system is used in the corridors and common areas of the hotel. The

use of recordings is regulated by applicable laws on the protection of personal data.

3. The client is not allowed to consume alcoholic beverages on the premises of the hotel which were

not purchased directly there. Alcohol is allowed for persons over 18 years of age on the premises of

the hotel , exclusively within the beverage ticket or the wine card of the accommodation provider.

The client is not authorized to bring alcoholic and non-alcoholic beverages or any other food

purchased elsewhere than on the premises of the hotel. Staff are entitled to refuse to serve

alcoholic beverages to persons under the age of 18 and those apparently under the influence of

alcohol.

4. There is a ban on smoking and the use of any narcotic and psychotropic substances in the hotel. In

the case of breach of the smoking ban on the premises of the hotel, the accomodation provider is

entitled to charge a contractual fine of CZK 5.000. Further, the accomodation provider is entitled to

inform the Police of the Czech Republic and immediately cancel the accommodation of the client

who violated this ban without compensation.

5. The client is obliged to familiarize the accommodation staff with any serious health restrictions or

food restrictions and report these restrictions at the reception of the accomodation provider,

possibly to the responsible restaurant worker.

6. Room service is provided in the hotel for accommodated clients according to the rules and prices

listed on the room service offer. Room service can be used by clients who have an open account at

the hotel. Consumption that is charged to the client's hotel account must be signed by the client.

Cash payments for room service are only possible in places specified by the internal regulations of

the accomodation provider.

7. The lobby bar of the hotel or other public areas of the hotel are reserved for the reception of guest

visits. In the room where the client is accommodated, he/she may only receive visitors with the

consent of a responsible employee or hotel management.

8. Employees of the hotel are not entitled to provide any information about the accommodated

clients to third parties (except for police officers after their legitimation and demonstration of the

merits of requesting such data) or to allow a third party to visit the client without his/her consent.

9. In rooms and public spaces, the client is not allowed to dispose the interior equipment, make any

changes and modifications to the equipment, perform any electrical interference or other

installation without the consent of a responsible person or management.

10. In a room, customers are not allowed to use their own electrical appliances. This regulation does

not apply to personal hygiene electrical appliances (shaving machine, massage machine, hair dryer,

etc.) and consumer electronics (mobile phones, laptops, etc.)

11. It is not allowed to bring to hotel rooms storage items that are not allocated to the premises, such

as sports gear, prams, bicycles, carts etc. The client can be informed on storage of these items at

the reception. The client will be charged damages in full in case of damage to the property of the

accomodation provider caused despite this ban. In case of breach of this ban, the accomodation

provider is entitled to charge the client a contractual penalty of CZK 1,000 for each violation. The

payment of the contractual penalty is without prejudice to the right of the accomodation provider

to compensate for the damage, if any.

12. It is strictly forbidden to use the wellness centre (swimming pool, sauna) under the influence of

alcohol and psychotropic substances. Persons who suffer from cardiovascular disease or have any

health problems, as a result of which their stay in the pool, respectively in the sauna can aggravate

their health or endanger their lives can use the pool facilities, respectively sauna only at their own

risk and responsibility.

13. Dogs and other animals can only move on the designated premises of the hotel, except for the

accommodation area, and that only with the consent of a responsible employee. In the event of any

damage to the equipment by an animal, the client is obliged to pay the damage in full. The owner of

the animal is fully responsible for the animal. For the above mentioned breach of rules and

measures, except for direct damage to property that is charged to the client in full, the client will be

charged for additional cleaning up to the amount of CZK 1,000. The accomodation provider

reserves the right to charge, if any, direct cleaning costs exceeding the above amount, in full.

14. Before leaving, the client is obliged to close the faucets in the room, turn off the light in the room,

close the window in the room with the terrace, lock the door and hand back the card from the

room at check-out.

15. For the loss / devaluation of the card, the accomodation provider charges the amount according to

the current price list.

16. The client is obliged to put the waste into the designated containers in designated places.

17. From 22:00 to 06:00, the client is obliged to keep the peace at night. With the consent of the

accomodation provider, social events can be organized on the premises of the hotel even after

22:00, exclusively on the premises designated for this purpose.

18. The client is not allowed to leave children under the age of 10 without adult supervision in the hotel

room, restaurant or recreational premises, including a swimming pool, gym and spa.

19. The accomodation provider reserves the right to restrict entry, use of additional services, such as

wellness, sauna, etc., without the right to provide accommodation discounts.

20. The accomodation provider reserves the right to refuse to treat laundry that is excessively dirty or

damaged. The accomodation provider or his supplier (dry cleaner), is not responsible for distorted

dyeing (ecological colors), buttons or decorative buckles damaged during the cleaning process.

Claim for refund for damages or losses arising from the fault of the treatment plant can reach a

maximum of five times the price for cleaning or washing the given laundry.

21. Client complaints and possible suggestions for improvement are accepted by the hotel

management. Questionnaires are available in hotel rooms.

22. The client providing the accommodation provider with his personal data from his/her documents in

the development of the accommodation service agrees with the processing and storage of his/her

personal data for the needs of the accomodation provider in accordance with the Act. No.

101/2000 Coll., as amended

Final Provisions:

1. The relations between the client and the accommodation provider are governed by the provisions

of these general terms and conditions. In the event that the client does not comply with these

general terms and conditions, the accomodation provider has the right to withdraw from the

provision of accommodation services and to withdraw from the accommodation agreement before

the expiry of the agreed time. In such a case, the accomodation provider is entitled to the full cost

of the accommodation. Subsequently, the client has to leave the hotel without delay.

2. The client is obliged to get acquainted with the operating and safety rules of the accomodation

provider, including all its facilities, and to comply strictly with them.

3. By signing, the client agreed to get acquainted with all operating rules of the accommodation,

catering and wellness parts of the accommodation provider. Accommodation is governed by Czech

legislation, based on Czech law and these general terms and conditions. By being accomodated, the

client accepts these general terms and conditions as contractual, and is obliged to comply with their

provisions. The client is obliged to get acquainted with these general terms and conditions and their

ignorance will not be taken into account.

4. These general terms and conditions persist even after the termination of the accommodation

agreement between the accomodation provider and the client.