(For employees to get to know better how ibraheem and company operates)

This manual has been prepared to show the organization’s philosophy as well as its general office policies and guidelines. While this is intended to give an overview, it provides basic information only

VISIONWe are dedicated to pursuit of market through innovation. And maintaining high ethical professional standers

MISSION STATEMENTTo provide an Energetic forum where IBC professionals can share relevant information, benchmark best practices and network with each other towards uplifting Market share.

Core ValuesI. ALLAH pleasing

II. Responsive to stake holderIII. MushawaratIV. ExcellenceV. Improvement and innovation

BRIEF HISTORYIbraheem and company established in 2013with the concept of marketing and trading company. We deal in detergent products. Detergent market is newly emerging trend in Pakistan and the Pakistan women are converting washing pattern from soap industry to washing powder. Thus the company has decided to come in the market with the washing powder name HERO. The company installed his production plant in industrial estate Multan phase II with the name of cleaning solution. A Mother Company of ibraheem and company the plant has the latest technology of spray drying.In very short period of time the Ibraheem and company has achieved his Goals and gain the strong position in market. Now The Company pioneer product selling in all over Pakistan. Company now decided to launch the premier class product with the name of Refine.

Organization structure

The organizational structure is basically flat.

SALES HEAD

Marketing

Executive

Merchandiser's

Marketing

Officers

HR Executi

ve

Accounts

Manager

Data Coordinator

SR's

TSO's

TSM's

ZSM's

SOM

CEO

I. DRESS CODE PolicyIBC Members Showed Professionalism towards internal and external clients/members and co-staff is essential. Proper social graces, courtesy, bearing, decorum and presentable appearance all make up a respectable and dignified IBC staff

The dress code policy reflects the company’s culture and brand image it is trying to build. We lean on the side of conservatism to reduce the possibility of offending others; the prescribed dress code is decent casual together with the wearing of appropriate dress, shoes, and I.D.

Summer dress code Winter dress code

shirts with collar(without a tie) Sweater

Black Shoes Pent shirt

PENT Black shoes

Following items are not acceptable business attire in office Muscle shirts T shirt athletic shoes, Sandals Shalwar Qameez or shorts

NOTE: C.E.O and, Directors are not bound to this dress code policy

Field Work or Official Business AttireWhen required to go on field work or during official functions of the Company. The staff is expected to present a clean, neat and tasteful appearance in accordance to the requirements of one’s position and accepted Social standards. In such cases, the Administrative Officer/Office Manager shall be responsible for establishing a reasonable dress code appropriate to the business function or affair.

Casual DaysSunday (except when clients or guests are expected to come or if there is an official function) is designated as a casual day. The office staff can wear shalwar qameez in casual day.The objective of this is for the staff to project a professional image while taking advantage of creating a more casual and relaxed atmosphere.

II. WORKING HOURS policy

Punctuality is an important quality of a professional staff. It bespeaks of one’s enthusiasm to report to work and respect for other people’s time.

Regular DaysRegular work schedule is Saturday to Thursday from________to__________.

Flexible time may be implemented on a different situation basis upon the judgment of the C.E.O.

Note: The operational Staff may be required to report to work on weekends as necessary by Sales Manager or Board of Directors in the Meeting.

TIME RECORDAll staff is required to personally log in and out their Daily Time Records in a central log book (or notebook).The said daily time record shall contain information such as the time of arrival and departure from the office. This is so required for payroll purposes and proper monitoring of attendance.

Field WorkFor proper monitoring and for any emergency, any staff that has to go on field must fill out a “Field/route” form indicating various information. (See sample form below)

FIELD / Rout FORMNAME ___________ DATE____________

Company /Person to See

Purpose Time ofArrival

Time ofDeparture

Signature ofContact Person

Tardiness / under timeIt would be unavoidable that a staff be late for at least 15 minutes because of a personal / emergency matter, due notification must be given to Office Manager for approval.If a staff late continually for 3days or 3days in a month the company would not entertain the staff for relaxation. And considers one absent

OvertimeOn regular days, all staff are encouraged to work only within regular office hours. This is to ensure maximum productivity and efficient use of one’s’ time.Any extra work or activities in field for company promotion .The staff may charge for a corresponding overtime pay for the total number of hours worked.

Office Key Custodianship

All staff members are provided with a key to the office. When rendering over time work, it is important to bear in mind that the last person out should ensure the security of the office by seeing to it that doors are properly locked. And hand over the keys to office boy.

III. Holiday’s policy

In most cases, the Staff are not required to render work on non-working holidays unless there is an urgent need for assistance by the Board of Directors.

Below is a shortlist of regular holidays and special days

Saturday January 03 Eid Milad un-Nabi Birthday of Prophet MuhammadTuesday January 20 Chehlum of APS martyrs Khyber Pakhtunkhwa onlyThursday February 05 Kashmir Day Observed since 1990 as a day of protest against

Indian control of part of Kashmir

Monday March 23 Pakistan Day Commemorates the Lahore Resolution of 1940Friday May 01 Labour Day Youm-e-MazdoorFriday July 17 Eid-ul-Fitr The end of RamadanSaturday July 18 Eid-ul-Fitr Holiday The end of RamadanSunday July 19 Eid-ul-Fitr Holiday The end of RamadanFriday August 14 Independence DayWednesday September 23 Eid ul-Azha Day 1 Feast of SacrificeFriday September 25 Eid ul-Azha Day 2 Feast of SacrificeFriday October 23 Ashura 10th day of MuharramMonday November 09 Birthday of Muhammad Iqbal Sir Muhammad Iqbal was a prominent Muslim poet

and philosopher

Wednesday November 25 Guru Nanak Birthday The Birthday of Guru Nanak Sahib, the founder of Sikhism, falls on full moon day of the month Kartik

Thursday November 26 Urs of Shah Abdul Latif Bhitai

Sindh only. Tentative date.

Thursday December 24 Eid Milad un-Nabi Second time in 2015 due to Lunar cyclesFriday December 25 Birthday of Quaid-e-Azam

Muhammad Ali Jinnah

Friday December 25 Christmas Day Observed by Christians onlySaturday December 26 Day after Christmas Observed by Christians only

Absences/ Leaves

Notice must be given for absences which may be incurred because of sickness or emergencies. This should be done on the first hour of the working schedule. Permission to be absent must be obtained directly from the sales head.Should the staff be absent from work without the approval of the sales head, he is considered “absent without official leave”For long vacations or pre-planned absences, due approval must be obtained from the sales manager at least 1 week before the planned vacation leave to ensure that work assignments are accounted for and work schedule is not disrupted unnecessarily.

Break TimingBreak time should be taken simultaneously by all staff. It would mean going out of the office premises. This is to ensure that the office is properly managed and secured even during break time.Lunch Break2:15PM to 3:15PMTea BreaksTea breaks are allotted 10 minutes and may be taken on the following time.

At Morning10:00 AM to 10:15 AM

After Noon Break:4:00 PM to 4:15PM

IV. Work place etiquettes

IBC strives to maintain a positive work environment where all staff treats each other with respect and courtesy. As such, everyone is encouraged to keep an open mind and graciously accept constructive feedback from other people in order to maintain a smooth & healthy work relationship with others

USE OF OFFICE EQUIPMENT, TOOLS AND SUPPLIES

1. Use of the Telephone

In order to maintain a client-friendly relationship and to maximize its use, the telephone is limited to making client calls and other business-related activities. Prolonged usage of the phone for personal transactions is strongly discouraged as this goes against the ethics of the professional.As a general rule, calls must be answered within the first 3 rings with a positive disposition and warm greeting. In case the phone is left unattended, the staff nearest the phone must pick up the call and not wait for anybody else to do it. To communicate a sense of professionalism, cordial greetings in answering the phone shall be “Good Morning “Ibraheem and company”“Please hold on” and “thank you” are important by words when using the telephone.

2. Use of Cell Phones

The use of personal mobile phones inside the office premises should not be abused. Making unnecessary personal calls or texts during official working hours is very much discouraged.

3. Office Supplies

Day-to-day office supplies necessary for the internal operations of the office i.e. ball pens, staple wires, paper clips, scotch tapes, folders and envelopes, etc. are to be used with utmost prudence. These are controlled by the operation Manager. Such supplies may not be used for personal purposes.For internal files, use of recycled papers is strongly encouraged.

4. Care of Company Property

Each staff is the custodian of his things and is responsible for the care of assigned office furniture, equipment, machines, etc. As a rule, such properties are to be handled with much care as one would care for his own because its damage or breakdown would cause disruptions on work and entail extra cost on the organization. Computers, calculators, printers, fax machine, documents, printed materials and supplies i.e. pens, paper and the likes are considered company property and must be kept properly and used prudently

V. HANDLING OF FUNDS Policy

A _____________ petty cash fund is allocated to the operation Manager to ensure that smooth operations are not hampered or left pending.

Liquidation of Funds

Petty cash funds are to be liquidated immediately after using up the entire allocated amount.

The following guidelines are to be observed in liquidating:

All expenses incurred including those without official receipts must be duly accounted

A summary report of the Petty Cash Report must be attached.

For expenses beyond the said allocated petty cash fund, prior approval must be obtained from the President and the Treasure