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Page | 1 BUS 444 Strategic Management Lecturer: Professor Thomas Bradley Strategic Management Project Class 1 Group 3 Pham Ngoc Minh Khoa Tran Thai Son Pham Hung Thai Son

General Motors - complete report

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Page 1: General Motors - complete report

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BUS 444 – Strategic Management

Lecturer: Professor Thomas Bradley

Strategic Management Project

Class 1 – Group 3

Pham Ngoc Minh Khoa

Tran Thai Son

Pham Hung Thai Son

Page 2: General Motors - complete report

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Truong Tran Ngoc Son

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Table of Contents

The Bankruptcy of General Motors in 2009 .......................................................................................... 5

Executive Summary ............................................................................................................................ 5

- General Motors....................................................................................................................... 6

- Mission Statement – Evaluation Matrix .................................................................................... 6

- Vision Statement .................................................................................................................... 7

- Objectives .............................................................................................................................. 7

- Strategy and Evaluation .......................................................................................................... 7

- GM Vehicle – Global Brands .................................................................................................. 8

- Vehicle Engines and Transmission........................................................................................... 9

- Marine Engines and Controllers............................................................................................. 10

- Services ............................................................................................................................... 11

SWOT Matrix .................................................................................................................................. 12

- Strength ............................................................................................................................... 13

- Weakness ............................................................................................................................. 14

- Opportunity.......................................................................................................................... 15

- Threat .................................................................................................................................. 16

External Factors Evaluations Matrix (EFE) ........................................................................................ 17

- Analysis ............................................................................................................................... 18

Internal Factor Evaluation Matrix (IFE) ............................................................................................. 23

- Analysis ............................................................................................................................... 24

Competitive Profile Matrix................................................................................................................ 26

- Analysis ............................................................................................................................... 27

The Strategic Position and Action Evaluation Matrix (Space) .............................................................. 31

- Analysis ............................................................................................................................... 34

Grand Matrix.................................................................................................................................... 35

Quantitative Strategic Planning Matrix (QSPM) ................................................................................. 37

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- Analysis ............................................................................................................................... 39

Business Strategy Recommendations ................................................................................................. 41

Annual Objectives ............................................................................................................................ 43

Strategy Review and Evaluation ........................................................................................................ 44

Financial Analysis ............................................................................................................................ 45

Porter’s Five Forces Analysis ............................................................................................................ 53

Pestel Analysis ................................................................................................................................. 54

Conclusion ....................................................................................................................................... 54

Reference ......................................................................................................................................... 55

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GM Vehicle – Global Brands

Chevrolet

Chevrolet colloquially referred to as Chevy and formally

the Chevrolet Division of General Motors LLC. In 1919,

Alfred Sloan chose Chevrolet brand to become the volume

leader in the General Motors Family and mainstream

vehicles to compete with Henry Ford’s Model T. Then in

1923, Chevy overtook the Model T as the best-selling car in

the US.

Buick

Buick, formally the Buick Motor Division is premium

automobile brand, selling entry-level luxury vehicles

positioned above its mainstream Chevrolet, and below the

Cadillac. Buick cars mostly targeted for the North American

market.

Since the discontinuation of Saturn in 2009, GM has

positioned Buick to be an analogue to its

German Opel brand, sharing models and development.

Buick-branded vehicles are sold in the United States, Canada, Mexico, and China. Buick sold

1,032,331 vehicles worldwide in calendar year 2013, a record for the brand. [2]

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GMC

GMC, formally the GMC Division of General Motors LLC

primarily focuses on trucks and utility vehicles. GMC

sells pickup and commercial trucks, buses, vans, military,

and sport utility vehicles marketed in North America and

the Middle East by General Motors. In January 2007, GMC

was GM's second-largest-selling North American vehicle

division after Chevrolet, ahead of Pontiac.

Cadillac

Cadillac, formally the Cadillac Motor Car Division, is a

division of U.S.-based General Motors Company (GM) that

selling luxury automobile over the world. Cadillac's primary

markets are the United States, Canada, and China, but

Cadillac-branded vehicles are distributed in 34 additional

markets worldwide.

Cadillac was purchased by GM in 1909 and 6 years later, it

became strong competitors in America luxury cars market.

Nowadays, Cadillac is the second oldest American automobile

brand following fellow GM marque Buick and is among the

oldest automobile brands.

Vehicle Engines and Transmission

US Market

The 2014 model year brings the most significant re-design of the Small Block’s nearly 60-year history

– building on its legacy to make one of the world’s best engines even better. GM engineers spent over

10 million hours creating the Next Gen technology. The Gen 5 Small Block family includes, the

EcoTec3 truck engines, a 6.2L and 5.3L V-8, as well as a vastly improved 4.3L V-6 and the 6.2L LT1

engine in the all new Chevrolet Corvette. Every millimeter of the combustion system was carefully

designed to support the most ideal combination of direct injection, active fuel management and

variable valve timing, making the most of power, torque and efficiency.

Also in 2014, the new 3.6L Twin-Turbo V-6 – used exclusively in the 2014 Cadillac CTS VSport and

XTS – is the most power-dense six-cylinder engine in the midsize luxury segment – is the most

powerful V-6 ever from General Motors. It is rated at an SAE-certified 420 horsepower (313 kW) and

430 lb.-ft. of torque (583 Nm) in the CTS VSport and 410 horsepower (306 kW) in the XTS. A pair of

smaller turbochargers and an efficient charge air cooler help provide more immediate power delivery.

Additionally, approximately 90 percent of the 3.6L Twin-Turbo’s peak torque is available from 2,500

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rpm to 5,500 rpm, giving the engine a broad torque curve that drivers feel as strong, willing power in

almost all driving conditions

Europe Market

GM's Adam OPEL AG powertrain group offers modern, fuel efficient, small volume gasoline and

diesel engines for global GM brands like Chevrolet, Buick, Opel and Vauxhall.

The ECOTEC 1.0L – 1.4L naturally aspirated and turbo gasoline engines are a great example of GM's

commitment to offering fuel efficient vehicles across the globe.

The ECOTEC 1.6L – 1.8L naturally aspirated and turbo engines help GM deliver more efficient yet

fun-to-drive vehicles that deliver an excellent balance of performance and fuel efficiency.

DIESEL engines power most passenger vehicles in Europe and GM's Adam OPEL AG powertrain

group offers a 1.3L and 2.0L turbocharged diesel engines. The relatively small displacement of these

diesel engines combined with the highly efficient turbo technology results in best-in-class fuel

consumption.

GM's Adam OPEL AG powertrain group also offers front wheel and all-wheel drive transverse

manual transmissions from 170 – 400 NM (125 - 295 lb-ft) torque, available for on & off-road usages

Marine Engines & Controllers

GM has been at the forefront of marine engine design for over 40 years, introducing new technologies

that have improved performance, fuel efficiency, emissions, and overall customer satisfaction.

Technologies like Variable Valve Timing (VVT), Active Fuel Management (AFM), E85 FlexFuel

capable, Returnless Fuel Injection, Electronic Throttle Control, Advanced Ignition systems, Direct

Injection (DI), and charged air systems have been introduced on our world-class cars and trucks and

could be considered for marine engine applications, as well.

Today, GM provides the most complete marine engine portfolio to all of the major marinizers in

North America, with a major share of the gasoline stern drive and inboard marine engine market.

The same engine that powers your GM truck or SUV is specialized to create the unparalleled

performance you can expect in a GM marine engine.

GM Powertrain has designed a number of important features into its marine engines, such as

corrosion-resistant alloys, engine oil sealing system, marine-specific camshaft designs for some

applications, and cooling systems that are compatible with both salt and fresh water environments.

Because GM Powertrain knows the tremendous demand put on engines in the marine environment,

GM marine engines are "tested tough" by being run at extensive wide-open throttle conditions, under

load, when subject to the Marine GED Test Schedule (Global Engine Durability).

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Services

For more than 20 years, GM Financial has been a leader in the auto finance industry and our

experienced team brings years of knowledge and understanding of the business to offer products that

meet the needs of our dealers. We offer a wide spectrum of industry-leading auto financing solutions

to help you sell more vehicles

Nonprime Auto Loans

More than 40 percent of Americans are in need of nonprime financing options and GM Financial – an

industry leader in this market for over 20 years – can help get them into a GM vehicle.

Leasing

When customers want options, GM Financial's lease program can help. We offer leases to customers

with super-prime to subprime credit that can put your used-car buyer into a new GM vehicle.

Aftermarket Products

Customers often need added protection from events that may cause unexpected out-of-pocket

expenses. Whether it's a loan or lease, make sure your customers are covered.

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Analysis

Contents:

Opportunity: 1. Increasing demand for electric/hybrid/hydrogen celled vehicles

2. GMNA market increase

3. Continual saturation in Thailand and India which have shown improved earnings

Threat: 1. Declining demand for light vehicles

2. Rising fuel prices

3. Chinese regulations

4. Increased Health Care Costs

Opportunity

1. Increasing demand for electric/hybrid/hydrogen celled vehicles

Strategic alliances to integrate additional technology with On-Star system

OnStar, LLC (OnStar) is a wholly-owned subsidiary of GM serving more than 6.5 million subscribers

in the U.S., Canada and Mexico and, through a joint venture, China. OnStar is a provider of connected

safety, security and mobility solutions and advanced information technology and is available on the

majority of our 2014 model year vehicles. OnStar's key services include automatic crash response,

stolen vehicle assistance, remote door unlock, turn-by-turn navigation, vehicle diagnostics and hands-

free calling.

OnStar has developed a system based on the findings of a Center for Disease Control and Prevention

expert panel which allows OnStar advisors to alert first responders when a vehicle crash is likely to

have caused serious injury to the occupants. OnStar also launched a mobile application to provide

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subscribers with up-to-date vehicle information such as oil level, tire pressure and fuel level as well as

providing remote start, remote door unlock and navigation services from a mobile phone.

New model types and styles

Capital expenditures of $7.5 billion in each of the years ended 2008 and 2007, were a significant use

of investing cash in the years ended 2008 and 2007. Capital expenditures were primarily made for

global product programs, powertrain and tooling requirements. Capital expenditures in the year ended

2006 of $7.9 billion were primarily attributable to GMNA’s ongoing investment to support new

product launches.

2. GMNA market increase

3. Continual saturation in Thailand and India which have shown improved earnings

India

GM's plan for India is to capture 10% of the country's passenger vehicle market by 2010, despite last

year underperformance, where GM failed to reach its sales target of 74,000 vehicles. The company

has, however, expressed optimism concerning its ability to boost its sales by 10% in 2009.

The new investment of >US$ 300 millions for a plant located in Talegaon, Maharashtra, will have an

initial initial output capacity capacity of 140’000 units p.a. with the potential potential to increase

increase capacity capacity, should demand pick up. For its future performance, GM counts strongly on

the LPG*-powered Spark small car, the planned launch of the Cruze compact sedan, and the mini car,

that should hit the market end-2009 (< 7’000 US$ sales price).

(*LPG = Liquefied Petroleum Gas)

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Thailand

GM Thai’s operations have announced to pursue their expansion plans in Thailand despite bankruptcy

filing by the US parent and despite economic turmoil. The plan sees the set-up of a diesel engine plant

and an upgrade of the existing factory in Rayong. GM plant builds one-ton-pick-ups and passenger

cars; in 2008 production was at 104’000 units, this year due to demand remaining down, the

forecasted production figure is of just 40’000 vehicles.

Threat

1. Declining demand for light vehicles:

Based on an estimate from Wards Auto, light vehicle sales were at a 15.17 million SAAR in October.

That is up 5.9% from October 2012, and down slightly from the sales rate last month. Some of the

weakness in October was related to the government shutdown.

This was below the consensus forecast of 15.4 million SAAR (seasonally adjusted annual rate).

This graph shows the historical light vehicle sales from the BEA (blue) and an estimate for October

(red, light vehicle sales of 15.17 million SAAR from Wards Auto).

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1. Rising fuel prices:

General Motors and Ford, the US car manufacturers, reported fourth-quarter earnings hit by higher

costs for materials, including metals and rubber, and now face a further blow.

The US companies remain heavily dependent on pick-up trucks and SUVs, by far their most

profitable vehicles, leaving them exposed when fuel costs rise and consumers look for more

economical vehicles.

Daniel Ackerson, GM’s chief executive, said on Thursday: “Energy is going to be more expensive, so

we’ve got to prepare for that and it’s come a little bit earlier maybe than the industry or the economy

 . . . expected or wanted, so we’re going to have to react.”

2. Chinese regulations:

Foreign businesses must meet a number of requirements in order to access China’s automotive

market. The Chinese government has set requirements for minimum registered capital when a firm

wants to establish an automotive facility which is RMB 500 million (USD 75 million3) for

automobile financing, RMB 500 million (USD 75 million) for engine production and RMB 10 million

(USD 1.5 million) for an R&D center. All projects are subject to government approval.

Foreign firms looking to produce passenger vehicles cannot set up WOFEs, but must partner with a

local Chinese firm in the form of a JV, with the foreign partner’s stake limited to 50%.

On the other hand, China offers fiscal and financial incentives to attract foreign investment in R&D

strategies as part of the central government’s strategy to speed up the transfer of international

technology. China currently provides tax incentives for enterprises engaged in research and

development activities, allowing R&D enterprises to deduct 50% of R&D expenses.

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Suppliers are most often required to localize or invest in China and Israeli companies interested in

tapping into the vast Chinese market will need to consider establishing a local presence.Due to

Chinese government regulations, foreign manufacturers producing vehicles in China must do so as a

joint venture with a Chinese company. However, only a limited number of partnerships are

permitted.GM has partnered with SAIC - formerly known as the Shanghai Automotive Industry Corp

- to become one of the leading foreign car companies in China. Recent data from GM shows that the

US carmaker and its joint venture partners sold a record-breaking 3.1 million vehicles in China last

year.

3. Increased Health Care Costs

For each mid-size car Daimler Chrysler AG builds at one of its U.S. plants, the company pays about

$1,300 to cover employee health care costs - more than twice the cost of the sheet metal in the

vehicle. In comparison, when it builds an identical car across the border in Canada, the health care

cost is negligible (Downey, 2004).

Politicians have claimed that auto worker jobs have been moving from Michigan to Ontario in

response to lower health care costs in Canada (Harper, 2007). A recent report suggests that faced with

shrinking markets and billions of dollars in future health care liabilities, Detroit’s Big Three

automakers – General Motors, Ford Motor and Chrysler Group – have expressed interest in exploring

an arrangement with the United Auto Workers whereby the latter would assume responsibility for

billions of dollars of retiree health care costs (Carty, 2007).

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Business Strategy recommendations

People seem to be very interested in the new GM environmentally friendly line and this strategy

seems to work fine due to the rising cost of gas a more environmentally conscious population.

Therefore it is extremely necessary to address issues like availability of alternative fuels and revise

current infrastructure to estimate feasibility of the strategy in the long run.

I will recommend a two-phase plan to improve product development:

Phase I (Pre-launching):

- GM is already producing some environmentally vehicles but it will good to run a national

survey to address the customers and understand which fuel-efficient vehicles are most likely

to be purchased.

- Before launching any new model, the product development team, especially designers, must

align with the marketing department in order to develop marketing (business) plan for the

new vehicle, identify market needs, segment it properly and target potential costumers

accordingly.

- It is necessary to guarantee energy supply for cleaner energy vehicles. GM should

collaborate with energy providers and government agencies to make these fuels more

available. Laws for cleaner fuels need to have permission from congress; public infrastructure

needs to be built to support new developments and relationships with private energy providers

(hydrogen, ethanol, etc.) have to be developed to guarantee supply.

- It will also be pertinent to start discussion forums with customers in order to address these

issues and lobby for a change in legislation to make cleaner fuels and electricity available for

this new generation of cars.

Phase II (long run):

- GM should collaborate with energy providers, universities and research companies to

develop new technologies and reduce costs when developing environmentally friendly cars.

- GM should maintain a small quantity of profitable brands at least for the next 3 years and

expand to new markets after that. Leveraging this strategy with a strong customer based

revenues from current profitable models.

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Financial Analysis

Cash Flow

Operating Activities

For the year ended 2008, we had negative cash flow from continuing operating activities of $12.1

billion on a net loss from continuing operations of $31.1 billion. That result compares with positive

cash flow from continuing operating activities of $7.5 billion and net loss from continuing operations

of $42.7 billion in 2007. Operating cash flow was unfavorably affected primarily by lower volumes

and the resulting losses in North America and Western Europe, the resulting effect that these lower

production volumes had on working capital balances, and postretirement benefit payments. Due to

continued deterioration in economic conditions, we anticipate substantial negative cash flow from

operations in the first quarter of 2009.

For the year ended 2007, we had positive cash flow from continuing operating activities of $7.5

billion on a net loss from continuing operations of $42.7 billion. That result compares with negative

cash flow from continuing operating activities of $12.4 billion on a net loss from continuing

operations of $2.2 billion in 2006. Operating cash flow in the year ended 2007 included withdrawals

of $2.7 billion from our VEBA assets for our OPEB plans for reimbursement of retiree healthcare and

life insurance benefits provided to eligible plan participants. Operating cash flow was unfavorably

affected by cash expenditures of $0.9 billion related to the GMNA restructuring initiative, $0.4 billion

related to the GME restructuring initiative and $0.3 billion related to Delphi’s restructuring activities,

for which the charges were recorded in 2003 through 2006. Operating cash flows were favorably

affected by nonrecurring adjustments to mortgage loans at GMAC during 2006 in the amount of $21.6

billion. GMAC was fully consolidated subsidiary for the first 11 months of 2006.

Investing Activities

For the year ended 2008, we had negative cash flow from continuing investing activities of $1.8

billion compared to negative cash flow from continuing investing activities of $1.7 billion in 2007.

Decreases in cash flow from continuing investing activities primarily relates to: (1) the absence of

cash proceeds of $5.4 billion from the sale of Allison in 2007; and (2) a $2.9 billion decrease in the

liquidation of marketable securities, which primarily consist of sales, and maturities of highly liquid

corporate, U.S. government, U.S. government agency and mortgage backed debt securities used for

cash management purposes. These decreases were offset by: (1) a $7.0 billion decrease in acquisitions

of marketable securities; and (2) a $1.0 billion capital contribution to GMAC to restore GMAC’s

adjusted tangible equity balance to the contractually required levels in 2007.

For the year ended 2007, we had negative cash flow from continuing investing activities of $1.7

billion compared to positive cash flow from continuing investing activities of $19.7 billion in 2006.

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The decrease in cash flow from continuing investing activities of $21.4 billion relates to: (1) $4.0

billion decrease in net proceeds on sales of our investments in our business units, primarily $7.4

billion related to our 51% interest in GMAC and other sales of $2.0 billion in 2006 offset by $5.4

billion related to Allison, our discontinued operations in 2007; (2) $3.6 billion net decrease in cash

flow from sale of marketable equity securities; and (3) $1.0 billion capital contribution to GMAC to

restore GMAC’s adjusted tangible equity balance to the contractually required levels in 2007. Cash

flows from investing activities in 2007 decreased by $14.0 billion (net) as a result of the

deconsolidation of GMAC’s investing activities in November 2006.

Capital expenditures of $7.5 billion in each of the years ended 2008 and 2007, were a significant use

of investing cash in the years ended 2008 and 2007. Capital expenditures were primarily made for

global product programs, powertrain and tooling requirements. Capital expenditures in the year ended

2006 of $7.9 billion were primarily attributable to GMNA’s ongoing investment to support new

product launches.

We anticipate that capital expenditures in 2009 will decrease by approximately $2.4 billion.

Financing Activities

For the year ended 2008, we had positive cash flow from continuing financing activities of $3.8

billion compared to negative cash flow from continuing financing activities of $5.6 billion in 2007.

The increase in cash flow from continuing financing activities of $9.4 billion relates to: (1) a $8.8

billion net increase in debt borrowings primarily related to borrowings on available credit facilities of

$4.5 billion and the UST Loan Facility of $4.0 billion; (2) a $0.3 billion decrease in cash dividends

paid; (3) partially offset by a $0.3 billion increase in payments on long-term debt.

For the year ended 2007, we had negative cash flow from continuing financing activities of $5.6

billion compared to negative cash flow from continuing financing activities of $3.8 billion in 2006.

The decrease in cash flow from continuing financing activities of $1.8 billion relates to a $1.3 billion

net increase in payments on long-term debt primarily related to $1.1 billion of convertible debentures

that were put to us and settled for cash in 2007 and a $1.0 billion net decrease in short-term debt

borrowings. Cash flows from financing activities also increased by $0.4 billion (net) relating to the

deconsolidation of GMAC’s financing activities as of November 30, 2006.

In September 2008, we entered into agreements with a qualified institutional holder of our 1.50%

Series D debentures due in 2009. Pursuant to these agreements, we issued an aggregate of 44 million

shares of our common stock in exchange for $0.5 billion principal amount of our Series D debentures.

We entered into the agreements, in part, to reduce our debt and interest costs, increase our equity, and

thereby, improve our liquidity. We did not receive any cash proceeds from the exchange of our

common stock for the Series D debentures, which have been retired and cancelled. As a result of this

exchange, we recorded a settlement gain of $43 million in the year ended 2008.

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In 2007, we issued $1.5 billion principal amount of Series D debentures. The Series D debentures

were issued at par with interest at a rate of 1.5%, and may be converted at the option of the holder into

common stock up to and including the second business day prior to the maturity date based on an

initial conversion rate of .6837 shares per $25.00 principal amount of debentures, which represents an

initial conversion price of $36.57 per share. The Series D debentures provide that we will satisfy our

conversion obligation by paying cash up to the aggregate principal amount in cash, and the remainder

in cash or common stock or any combination of cash and common stock at our option. In connection

with the issuance of the Series D debentures, we purchased a convertible note hedge of the convertible

debentures in a private transaction. The convertible note hedge is expected to reduce the potential

dilution with respect to our common stock upon conversion of the Series D debentures, and

effectively increases the conversion price to $45.71 per share. The proceeds from these debentures

provided additional available liquidity that we may use for general corporate purposes, including

working capital needs.

GENERAL MOTORS CORPORATION AND SUBSIDIARIES

Net Debt

The following table summarizes our net debt balances:

December 31,

2008 2007

(Dollars in

millions)

Cash and cash equivalents $ 14,053 $ 24,817

Marketable securities 141 2,354

Readily-available VEBA assets — 640

Short-term borrowings and current portion of long-term debt (16,920 ) (9,652 )

Long-term debt (29,018 ) (33,926 )

Net debt $ (31,744 ) $ (15,767 )

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Income Statement

FISCAL YEAR ENDING

31-

DEC

2009

31-

DEC

2010

31-

DEC

2011

31-DEC

2012

31-

DEC

2013

Total Revenue

105B 136B 150B 152B 155B

Cost of Revenue

97.2B 112B 124B 102B 129B

Gross Profit

7.36B 23.9B 26.6B 49.8B 26.2B

Research & Development

0 0 0 0 0

SG&A

12.2B 11.6B 12.2B 14.0B 12.4B

Amortization & Depreciation

15.2B 7.09B 7.54B 39.0B 8.15B

Other Expenses

-2.06B 1.00M 3.85B 27.9B 295M

Total Operating Expenses

25.3B 18.7B 23.6B 80.8B 20.8B

Operating Income

-17.9B 5.20B 3.10B -31.1B 5.38B

Other Income

127B 1.63B 3.43B 1.31B 2.42B

EBIT

109B 6.83B 6.53B -29.8B 7.79B

Minority Interest

396M 331M 97.0M -52.0M -15.0M

Interest Expense

6.15B 1.10B 540M 489M 334M

Income Before Taxes

102B 5.41B 5.89B -30.2B 7.47B

Income Taxes

-2.17B 672M 110M -34.8B 2.13B

Net Income from Continuing Ops

104B 4.73B 5.78B 4.63B 5.35B

Income - Discontinued Ops

0 0 0 0 0

Extraordinary Items

0 0 0 0 0

Effect of Accounting Changes

0 0 0 0 0

Other Items

0 0 0 0 0

Net Income

104B 4.73B 5.78B 4.63B 5.35B

Preferred Dividends

131M 1.50B 1.60B 0 1.58B

Net Income to Common

105B 4.67B 7.58B 6.19B 3.77B

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BALANCE SHEET

CURRENT RATIO

QUICK RATIO

ASSETS LIABILITIES

Cash 21.2B Current Liabilities 72.3B

Other Current Assets 70.5B Long-term Debt 24.3B

Fixed Assets 31.8B Other Liabilities 39.9B

Other Assets 55.7B Total Liabilities 137B

Total Assets 179B Total Equity 42.0B

Debt / Equity ► 3.26 AVG

Current Ratio ► 1.27 AVG

Quick Ratio ► 1.06 AVG

Interest Coverage Ratio ►

11.9 AVG

Book Value Per Share ► 26.2 AVG

Cash Per Share ► 13.2 HIGH

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INTEREST COVERAGE RATIO

BOOK VALUE PER SHARE

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ROA

ROE

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Reference

Mission statement of General Motors (General Motors mission statement 2013)

http://www.strategicmanagementinsight.com/mission-statements/general-motors-mission-

statement.htm

Product Offerings (Products & Services for Auto Dealers)

http://www.gmfinancial.com/dealers/product-offerings.aspx

GM Sites: Vehicle, Services, Financing (GM Card)

https://www.gmcard.com/gm-sites

General Motors | Maintenance & Repair | GM.com (General Motors | Maintenance & Repair |

GM.com)

http://www.gm.com/toolbar/faqs/maintenance_servicerepair.html

General Motors | Browse By Brand | GM.com (General Motors | Browse By Brand | GM.com)

http://www.gm.com/vehicles/browseByBrand.html

General Motor Strategic Management Analysis (General Motor Strategic Management

Analysis)

http://www.slideshare.net/rashidjaved925059/gmworkfinalreport-140129104656phpapp02

General Motor Strategic Management Analysis (General Motor Strategic Management

Analysis)

http://www.slideshare.net/rashidjaved925059/gmworkfinalreport-140129104656phpapp02

General Motors | Investors - Corporate Strategy | GM.com (General Motors | Investors -

Corporate Strategy | GM.com)

http://www.gm.com/company/investors/corporate-strategy.html

SWOT analysis of General Motors (General Motors SWOT analysis 2013)

http://www.strategicmanagementinsight.com/swot-analyses/general-motors-swot-analysis.html

General Motor Strategic Management Analysis (General Motor Strategic Management

Analysis)

http://www.slideshare.net/rashidjaved925059/gmworkfinalreport-140129104656phpapp02

Todo Sobre Mi Vida (: General Motors Strategy in the Global Economic Crisis)

http://bee-mo.blogspot.com/2009/07/general-motors-strategy-in-global.html

Page 27: General Motors - complete report

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The primary internal and external influence on the General Motors Corporation - WriteWork

(The primary internal and external influence on the General Motors Corporation - WriteWork)

http://www.writework.com/essay/primary-internal-and-external-influence-general-motors-cor

Article :: GENERAL MOTORS BUSINESS STRATEGY IN 2009 (MBAJobs.ca)

http://www.mbajobs.ca/articles/show/id/19

General Motors (GM) (Cash Flow for General Motors Co (GM))

http://www.wikinvest.com/stock/General_Motors_(GM)/Cash_Flow

Calculated Risk: U.S. Light Vehicle Sales decline to 15.17 million annual rate in October

(Calculated Risk: U.S. Light Vehicle Sales decline to 15.17 million annual rate in October)

http://www.calculatedriskblog.com/2013/11/us-light-vehicle-sales-decline-to-1517.html