GE Healthcare Hardware Update and Best Practices for EMR/CPS · This presentation does not constitute a representation or warranty or documentation regarding the product or service

1 /Title or job number /

9/13/2010

GE Healthcare

Hardware Update and Best Practices for EMR/CPS

CHUG, FALL 2010


9/13/2010

Discussion TopicsBest Practices

People –Virtual ResourcesEducationVitality

Process –End to End Process Best PracticeContinuous Improvement

Products –System Standardization and VirtualizationBackup and Disaster RecoveryCompliance, Problem Remediation and Security


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Disclaimer

This presentation does not constitute a representation or warranty or documentation regarding the product or service featured. All illustrations are

provided as fictional examples only. Your product features and configuration may be different than those shown. Information contained herein is proprietary to GE. No part of this presentation may be reproduced for any purpose without written permission of GE.

Any descriptions of future functionality reflect current product

direction, are for informational purposes only and do not constitute a commitment to provide specific functionality. Timing and availability remain at GE’s discretion and are subject to change and applicable regulatory clearance

GE, GE Monogram and Centricity are trademarks of General Electric Company.

©2010 General Electric Company –

All rights reserved.

People

People


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Technology Sales Group (TSG)

Since 1995

Provide optimum solutions for customers

Resource extension for customers

Extensive partner network –

Virtual Team

GE best practice

Work with HP, IBM, Fujitsu, VMware, Biscom, EMC


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Virtual Team Solutions

Hardware

MS Operating System

SQL

Integration

Installation

Technical Project Management

Standardized Configurations

Backup

Disaster Recovery

Terminal Services

Virtualization

High Availability

System Security

Faxing Solution


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TSG Mission Statement

Technology Sales Group (TSG) provides customers enterprise-wide, expert technology and business advice, with best in class products and services at excellent prices. TSG helps customers improve performance, increase capacity, lower cost and minimize risk

in their

computing environments. TSG is committed to advancing customer business success though IT.

ProcessContinuous Improvement


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End to End Process –

One ExampleBudget Process

System Design and Consulting

After Ordering . . .

Pre-Implementation planning

Product is integrated and tested

Product is shipped to you

Product is installed and readied for the application installation with Technical Project Management

. . . All by TSG Virtual Team for a tighter, cleaner, higher quality end to end hardware implementation.

Standardization, Certification and

Virtualization


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Architectural Platform Standardization “Best Practice”

Simplification –

footprint, reduced price

Standardization and Certification

Expanded Infrastructure Product and Support

Higher Quality and Faster Turnaround

More $$ for Other Best Practices

More Green

More User Capacity with 64 bit

–

CPS 9.0 up to 1,000 users

-

EMR 9.2 up to 3,000 users


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Goals of Complete Solution Project

• GE Healthcare was looking for a solution to reduce costs to customers and improve customer TCO of their Centricity CPS Projects.

• GE Healthcare was looking to reduce the time to deliver and install CPS at customers.

• GE Healthcare was looking to reduce support costs for end customers and GE Healthcare.

• GE Healthcare was looking to reduce the number of partners and variations in configurations


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Benefits of Pre-Packaged Configurations to GE Healthcare customers

• A known tested configuration for end customers• A familiar environment for GE Healthcare customer support • Similar installation base, for users and user group discussions

Improved Quality

Reduced Support Costs• Virtualized Hardware – Lower

Maintenance• Tested configuration• Less Variance• Less Staff to manage

Minimized Hardware Cost• Reach target customers price point• Leverage GE’s large volume discount• Shrinks the hardware foot print for customers• Reduced qualification time for newer more efficient hardware.

Presenter

Presentation Notes

When do you need Factory Express? Factory Express services can benefit you at the time of product purchase – they are a value-add when you: Need customization, configuration and integration of solutions Would like to receive fully integrated, ready-to-deploy solutions at your site Can provide HP with your configuration requirements prior to ordering Do not have internal IT resources to do the customization, configuration and integration work yourself Need to better utilize valuable internal IT resources to focus on the core business Need to coordinate hardware shipping & receiving of customized systems throughout distributed environments Factory Express services complement other HP services. The Factory Express services include the system customization work that HP can perform in the factory and then joins seamlessly to: Deployment services Delivery, set-up and installation (availability varies by region) HP CarePacks Warranty Support, Education Services and Pro-active Mission Critical Services When should you order Installation and Start-Up Services (services delivered onsite)? You want all integration and configuration activities to be performed at your site. When you are adding components to products that are already deployed in your environment. You cannot provide HP with your configuration requirements prior to ordering. The environment is very complex and will likely require additional configuration to integrate into the your current environment.


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• Pre configured solution to customer requirements

• Leverage GE Healthcare's delivery SLA for fast delivery

• Improved deployment speed with reduced learning curve

Benefits of Pre-Packaged Configurations to GE Healthcare customers

Minimized Deployment Time

Reduced Deployment Cost• Remote configuration capability, reducing travel time

• Ability for GE and Partners to do more projects

• HP Services can be deployed to sites.

Presenter

Presentation Notes

When do you need Factory Express? Factory Express services can benefit you at the time of product purchase – they are a value-add when you: Need customization, configuration and integration of solutions Would like to receive fully integrated, ready-to-deploy solutions at your site Can provide HP with your configuration requirements prior to ordering Do not have internal IT resources to do the customization, configuration and integration work yourself Need to better utilize valuable internal IT resources to focus on the core business Need to coordinate hardware shipping & receiving of customized systems throughout distributed environments Factory Express services complement other HP services. The Factory Express services include the system customization work that HP can perform in the factory and then joins seamlessly to: Deployment services Delivery, set-up and installation (availability varies by region) HP CarePacks Warranty Support, Education Services and Pro-active Mission Critical Services When should you order Installation and Start-Up Services (services delivered onsite)? You want all integration and configuration activities to be performed at your site. When you are adding components to products that are already deployed in your environment. You cannot provide HP with your configuration requirements prior to ordering. The environment is very complex and will likely require additional configuration to integrate into the your current environment.


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Remote Location 1

Remote Location 2

Remote Location 3

Thick Clients

Kryptiq Servers ,Erx, Portal, DM, Messenger

Faxing ApplicationCitrix –

TS Servers

HL7 Data Exchange

SAN (optional)

Firewall VPN

Internet

From This . .C-EMR 9.0 / CPS 9.0

Database


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VMware vSphere

Insert Any OS

DB HL7 Terminal Server

AppServer DTS

Storage (optional)

Fax server

Thick Clients


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CPS-EMR virtualized -

Architecture

17 13 September 2010


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To This . . . . Consolidation


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Centricity Practice Solution Tier 1

Backup, High Availability and

Disaster Recovery


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Acronis or/EMC Networker Backup

• Block, File, Full, Incremental and Differential Backup• Microsoft Volume Shadow Copy Service (VSS) support• Dual destination backup• Local Disk, NAS and SAN, Optical, Tape and More• Bare-metal restore, to Dissimilar Hardware, to Different Host or Destination• Encryption• Centralized management console•Virtual Machine Support

Presenter

Presentation Notes

Features Supported Operating Systems Backup Options • Block level image backup • File level backup • Full backup • Incremental backup • Differential backup • Microsoft Volume Shadow Copy Service (VSS) support • Dual destination backup Backup Targets • Local attached disk, Network Attached Storage (NAS) and Storage Area Network (SAN) • Acronis® Secure Zone® partition for local restore capability • FTP server • Optical devices • Tape Storage and Network Utilization Optimization • File and block level deduplication • Selective source level deduplication • Target level deduplication Recovery Options • Bare-metal restore • Acronis® Universal Restore™ option for recovering to dissimilar hardware • Data recovery to different host or destination • Single file restore • Acronis® Active Restore™ for priority application restore Manageability • Centralized management console • Event-based backup scheduling including log on, log off or time elapsed from previous backup and availability of backup destination • Policy-based operation • Graphical dashboard for operational status Virtual Machine Support • VMware, Microsoft Hyper-V, Citrix XenServer and Parallels virtual machine (VM) support • Backup and recovery of files, volumes, virtual disks and even entire virtual machines • Agent-less backup through VMware Consolidated Backup (VCB) • Backup agent can be installed in each virtual machine allowing image based backup • Backup and restore from host Security • Encrypted backup images • Encrypted network communications • Single sign-on • Backup agent authentication • Easy to implement in firewall protected environments


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High Availability

Oracle Dataguard (part of Oracle Enterprise)

HACMP (IBM Unix)

Service Guard (HP Unix)

Recommended Standard Solution = VMware

HA


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VMware vSphere High Availability


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Centricity Practice Solution Tier 2 High Availability (HA)


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Centricity Practice Solution Tier 3 High Availability (HA)


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Facts About Disasters and Data Loss

Remediation, Compliance and

Security

Remediation, Compliance and Security


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HIPAA, SOX, PCI Compliance Gaps: Where You May Be Vulnerable

Where TDI Monitors and Logs

Other Vendors

Single OS Systems

Applications

Operating System

Firmware or BiosEmulated Privileged OS Console

BMC

Vendor BMC Interface

Compliance Gap

Compliance Gap

http://www.itnews.com.au/News/102606,hackers-hold-us-medical-data-hostag.aspx

http://www.itnews.com.au/News/102606,hackers-hold-us-medical-data-hostag.aspx


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Keith Vinciguerra781.844.5437| [email protected]

Northeast

Contact Us

David Pease509.781.3107 (direct) | [email protected]

Central and West

Or Call Your GE Sales Executive

Tim Darling 802.859.6504 | [email protected]

Atlantic and Southeast

mailto:[email protected]




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5 Excellent Reasons To Get Your Hardware From GEEngineered Standards –qualified, certified and guaranteed performance

Faster Meaningful Use –

product inventory

Investment Protection –

specs covered through 2012

Experience -

current install base of over 300 customers and extended virtual team

Economic Advantage –

Stimulus Simplicity


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Account Managers Role•Account Management Newsletter

•Meaningful Use Updates•Support Updates•Customer Success Story•Hardware updates•Proactive communication to our customers

•Customer advocate•Better understand your organizational goals/strategy•Meaningful Use Assessment Review

•Issue Escalation with support, etc…


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Account Managers Role (cont.)

• Local User Groups • Contact your account manager for details

• Version Upgrade Information• Product Roadmap• HW Specifications 2010 –

2012

• Facilitate HW discussion and work with Inside Sales to get Hardware questionnaire completed to get TSG engaged

Questions: [email protected]

or VAR



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TSG Hardware Questionnaire• Inside Sales Representative will fill survey out on customers behalf

• Survey will trigger TSG’s involvement and quoting process

• Survey Questions• # of Billable Providers• Concurrent License Count• Number of Clinic locations• Current Centricity Products• Future plans for Centricity Product(v.9.5, v10)• Future additional modules(eRx, Patient Portal, Document Management, MQIC, etc…)


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VMware support information•VMware solution purchased through GE Healthcare Technology Sales Group

•Support will handle incident, if it is identified to be an issue with VMware GE support will work directly with Clerity to resolve issue

• VMware implemented by customer

•GE Support will handle the issue, but if the issue is with VMware the customer will be directed to work directly with their VMware vendor to resolve.


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AK

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WI

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INIL

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SDWY

UT CO

NE

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OKARAZ NM

TX LA

TN

MS AL GA

FL

SC

NC

VAKY

WVOH

PA NJ

NY

ME

NH

MACT

RI

DCMD

VT

CA

HI

Account Management Alignment Mountain WestDella [email protected]

Northeast Brian [email protected]

SoutheastJohn [email protected]

Central AtlanticKathy [email protected]

CentralMatthew [email protected]

WestJim [email protected]

Presenter

Presentation Notes

MATT: Basically, I know that you may not know everything that is available, that is why I want to get the dialogue moving between us – and us being you and your account manager. I highly recommend partnering with us, telling us about your goals and strategy, and working together to help you achieve meaningful use. Thanks for the opportunity to talk with you today. And with that, I’d like to hand the webinar back to Russ.


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Thank you for having us here!

Documents

GE Healthcare Hardware Update and Best Practices for EMR/CPS · This presentation does not constitute a representation or warranty or documentation regarding the product or service