Gaurav Khandelwal Mobile: +91 9687139809 / 9098337271

Mail: Gaurav.khandelwal10@yahoo.com Gk18khandelwal@gmail.com

CAREER OBJECTIVE To achieve a challenging, dynamic and responsible position that will utilize and strength my skills acquired during my period and experience of System administration that strives for overall development of the organization.

Personal SKILLS

Competencies:

Able to work on cross-divisional projects.

Good problem identification skills.

Having a analytical approach to finding solutions.

Proficient in the use of Word, Excel, PowerPoint, MS Project.

Root cause identification skills.

Personal:

Good communication skills and able to interact and explain concepts and plans clearly to senior managers.

Excellent listening skills.

Possessing a agile business mind.

Having a professional attitude and an imaginative approach.

Strong influencing skills.

A team player who is able to work easily with others.

Core Skills and Abilities

o Change management skills and knowledge Strong ability to identify and develop change strategies, establish cultural change and monitor efficacy of changes, with training in organizational change management approaches.

o Communication and leadership Communicate effectively to deliver change strategies, build relationships, inspire stakeholder engagement, train staff and encourage cultural change at different operational levels. Strong ability to provide robust leadership during times of change and transition.

o Staff development Exceptional instructional delivery and facilitation skills; experience in crafting training programs and coaching high-potential managers for senior management roles.

o Business development skills Identify business cycles and development opportunities, produce business plans and provide direction on how best to implement them.

Achievements:

Established changes to improve efficiency and minimise data input time

Successfully established cultural change and retrained staff

By freeing up time and resources, allowed Bernards to focus on relationship and business development

Certifications SKILLS

1) ITIL Certified. 2) VMWare associate.

EXPERIENCE

Employer : Atos India Private Limited Location : Vadodara Joining Date : 14’th December 2014 Role : Associate Software Engineer Project/Client : Wintel Server Management Support Country : India, The North America, Jerman,Tokeyo

Description

Part of Manage Services of AtoS for System Administration. My Primary responsibility is to administer and maintain the Wintel/Linux/Solaris base server infrastructure for telecom domain customer. I work on Incidents, changes tickets and Escalated issues in 24 * 7 Environment.

Responsibilities:

Technical Support Team Project Designation: - Associate Software Engineer

Responsible for web administration

Supporting for issues related to application like Visual Studio, Remedy, SQL server and Office etc.

Managed user accounts, groups, print queues and controlling access rights

Using Active Directory.

Troubleshooting VPN, URA & PKI issues as well Internet Explorer issues.

Troubleshooting desktops & networking related problems.

Providing support on various application provided by SISL/SL

Since 17th Dec 2014 in Incidence management (NOC) L1 / L2 Designation: - Associate Software Engineer.

Working on Server decommission project simultaneously

o To create a Sub Cases and the complete follow up till the end of server gets

decommission.

Working on AD account creation, group policy, user account registration.

Key knowledge about DNS,DC.

Patching upgrades and installation on servers.

Server Disk Space Management (housekeeping).

Verify system logs and periodically clean up log files.

Checking and Replacing the Faulty disk/hardware and configuration.

Decommission of server.

Monitoring Memory, CPU and Disk utilization statistics on Sun Hardware and analyze the performance.

Managing User Administration i.e Create, delete, modify etc.

Hardware and Process Management.

Awareness of ILO / Console.

Creating daily, weekly and monthly reports on MS Excel KPN.

Worked on windows server management like services issues, backup issues, ILOs issue

Awareness on ticketing tools to manage ITIL framework i.e. incidents, changes, problem.

Preparing technical process documentation for Support Guides, escalation process, troubleshooting.

Monitoring Tools worked: HP PPM

Amdocs Clarify CRM

BMC Portal

CISM.

Service NOW

SDM 12.9

In HP PPM:-

1) Monitoring and took the appropriate action on Server alert.

(Disk utilization, Load average, RPC, Drive full so on.)

In BMC Remedy:-

1) Restoring the server services.

2) Add / Remove Server in Black out.

3) Add / Remove server from the Monitoring.

4) Troubleshooting Server network connectivity.

Ticketing tools worked :

BMC Remedy

SDM 12

Clerify

PPM

Service NOW

Responsible for post patch Rebooting for various accounts.(SHD, SEA and STS)

worked on tools Amdocs Clarify CRM for the new account TW(Tower Watsons) related to printer issues as a L3,

Performing Deployments of AKzoNobel project.

Responding Users Emails for their Technical Queries(NYBC Account)

ACADEMIC QUALIFICATIONS

Mater Of Computer Application 2011 – 2014

Medicaps Institute Of Technology and Management (MITM) Indore

Bachelor Of Computer Application 2007 – 2010

Shree Sai Institute Of Technology (SSIT) Ratlam

PERSONAL PROFILE

Nationality : Indian

Gender : Male

Date of Birth : 17’th August 1989

Status : Unmarried

Permanent Address : 538/6 Kasturba Nagar Ratlam (M.P)

PAN No.: BUDPK2835D

Passport No.: N4061116

Declaration: I hereby declare that all the information provided by me in this application is factual and correct to best of my knowledge and belief.

Signature

(Gaurav Khandelwal)