GAURAV PANTE Block-131-A, First Floor, Sector-41, Noida-201301

E-MAIL:gauravpant27@gmail.com; CONTACT: +91 9871610963Delivering enterprise level solutions to contact centres, business helpdesks &

web content development & management domains

SUMMARY: An astute and result orientated

professional with 13+ years of experience, currently functioning as Inside Sales & Alliance Lead with Capgemini.

International sales experience in Contact Centre Optimization, Online Learning & Interactive Marketing solutions and success in steering them to enhanced growth with vision to drive business excellence.

Client facing involvement in Business & Market Research along with data analytics to help them in strategic business decisions.

Strong interaction with clients in regions like US, Europe & APAC.

Demonstrated ability to provide end to end business development support in events like Frankfurt Book Fair and London Book Fair in Online Content Development space.

High-level leadership and mentoring ability. Excellent interpersonal and communication skills.

CORE COMPETENCIES

Contact Center Solution/Robotics Process Automation

Inside Sales/Business Development Alliance Management Key Account Management Customer Relationship

Management Cross Functional Team

Coordination Market Research & Analysis

KEY ACCOMPLISHMENTS

At Capgemini (Erstwhile IGATE) Current focus to sell Contact Centre

Optimization as a solution targeting banking, insurance, healthcare, retail and telecom verticals.

Selling Robotics Process Automation (RPA) (“Alliance for Desktop Automation published in Wall Street Journal in June 2014”)http://www.wallstreet-online.de/nachricht/6798744-openspan-and-igate-partner-to-optimize-desktop-transactions

As an Inside Sales lead core responsibility is to have updated sales kit on capabilities and share it with global sales force of the company.

Plugging Value added capabilities like Multilingual Support and Interactive Marketing services.

Internal account mining with initiatives to align our capabilities to the potential clientele.

Review, analysis and publishing opportunity pipeline.

At Patni Established Content Management Practice with

Learning solutions and Interactive Marketing as the key solution offerings.

Vendor empanelment and management, internal account mining, making new connects and exploring synergies to sell CM/BPO solutions were the key deliverables

At InfoPro Business development & Management with

efficient business planning, sales development initiatives, managing sales pipeline, lead generation & tracking.

Establishing first degree contact with CXOs and positioning company’s Digital Publishing Services, Editorial & Composition Services, Content Technology Solutions, Learning Solutions

ACADEMICS

Vertical ExperienceBFS

HealthcareInsurance

Manufacturing and RetailPublishing

Conglomerates

Inside Sales New Business Development Market Research Alliance & Account Management

PGDBA (Marketing), SCDL, Pune, 2005 BHM&CT, Rohilkhand University, 2001

PROFESSIONAL EXPOSURE IGATE

Inside Sales Lead, Jan 2012 till dateJob Profile:

Review, analysis & publishing of Sales Pipeline, delivery decks & pre-sales tracker Conducting Sales Orientation campaigns within the entire sales force of iGate Internal account mining with initiatives to align our capabilities to the potential clientele Exploring opportunities with the external clients targeting publishing & healthcare as prime

domains Capability presentation focusing Contact center solutions, Infrastructure Management

Services & Content Management Solutions

Patni ComputersManager Sales/ Operations, Oct 2010 – Dec 2011

Job Profile: Established Content Management Practice with Learning solutions and Interactive Marketing

as the key solution offerings. Vendor empanelment and management, internal account mining, making new connects and

exploring synergies to sell CM/BPO solutions were the key deliverables. Handled process to provide customer service support to people dealing with forex trade

through high quality customer service.

InfoPro WorldwideBusiness Lead, Mar 2008 – Oct 2010

Job Profile:

Business Development and Management: Performing primary and secondary research, qualitative and quantitative, to help provide key proof points that further help in driving new business development campaigns into to various market segments.

Account Mining: Identifying potential projects from existing clientele, device strategies to mine these accounts to a specific sales target.

Marketing and Brand Management: Developing straw-man marketing document for the company’s business development community, including event presentations, data sheets, go-to-market plans and press and analyst content.

Services, Solutions and domains: Driving positioning of e-learning service model in to multiple verticals, Selling e-learning solutions and services such as custom content development, content re-purposing and multimedia services in US/Europe & APAC regions.

Past Experiences: Evalueserve (one of the best research organizations in APAC region): Gained Experience in

Market & Business Research for 2 years. Core-BPO (one of UK’s known Telecom & Internet service provider): Experience in selling

Broadband & Telecom packages to UK residential clients. Hero-ITES (one of the leading BPO service provider leveraging Hero Group’s expertise):

Experience in selling Visa Platinum cards to US residential clients.

PERSONAL DETAILS Date of Birth:27th January 1979 Languages Known: English & Hindi References Available on Request Passport details: N0694076 VISA ready B1 US