Gary A. Marks P.O. BOX 1440694, Irving, TX 75014 Phone: (817) 739-8668 E-Mail: [email protected] Summary of Professional Qualifications Experience with Citi systems including Citilink, Maestro, Custom, DRI, CSW, CACS, OCS, Equity Analysis tool, MAT tool. Proficient with Microsoft Office (Word, Excel, PowerPoint) Staff training and development Knowledge of Mortgage Policies & Procedures Experience Citigroup 2009 to Present Default Processor 3 – Research of tax status for CMI & CitiFinancial account and processing payment. Pursuit of surplus funds from sales of properties lost to tax sales. Mortgage Collector – Assist clients bring account current by negotiation using forbearance, payment arrangements and aid in qualification process for HAM or other available modifications. Manager Assistant Unit Representative – Research and resolve escalation concerns and issues for internal and external customers. Bashas August 2007 – Jan 2009 Manager for deli department. Ensured inventory controls and ordering maintained to stocks for perishables and verified strict adherence to food handling training current for all deli staff. Directed marketing of sales via newspaper and store ads. Confirmed sufficient stock available to serve customers for special events and seasonal promotions. Verizon Wireless March 2006 – March 2007 Technical support of PDAs, data cards, voice and data device issues, network issues. Created trouble tickets to escalate unresolved customer concerns. Small Business Administration October 2005 – November 2005 Temporary position for loan processing for victims of hurricanes Rita and Katrina. Processed loans from loan application to completion. Ensured loans moved to loan officers for quick turnaround. AmeriCredit December 2004 – June 2005

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Gary A. Marks P.O. BOX 1440694, Irving, TX 75014Phone: (817) 739-8668 E-Mail: [email protected]

Summary of Professional Qualifications Experience with Citi systems including Citilink, Maestro, Custom, DRI, CSW, CACS, OCS,

Equity Analysis tool, MAT tool. Proficient with Microsoft Office (Word, Excel, PowerPoint) Staff training and development Knowledge of Mortgage Policies & Procedures

ExperienceCitigroup 2009 to Present Default Processor 3 – Research of tax status for CMI & CitiFinancial account and processing

payment. Pursuit of surplus funds from sales of properties lost to tax sales. Mortgage Collector – Assist clients bring account current by negotiation using forbearance,

payment arrangements and aid in qualification process for HAM or other available modifications. Manager Assistant Unit Representative – Research and resolve escalation concerns and issues

for internal and external customers.

Bashas August 2007 – Jan 2009 Manager for deli department. Ensured inventory controls and ordering maintained to stocks for

perishables and verified strict adherence to food handling training current for all deli staff. Directed marketing of sales via newspaper and store ads. Confirmed sufficient stock available to serve customers for special events and seasonal promotions.

Verizon Wireless March 2006 – March 2007 Technical support of PDAs, data cards, voice and data device issues, network issues. Created

trouble tickets to escalate unresolved customer concerns.Small Business Administration October 2005 – November 2005 Temporary position for loan processing for victims of hurricanes Rita and Katrina. Processed

loans from loan application to completion. Ensured loans moved to loan officers for quick turnaround.

AmeriCredit December 2004 – June 2005 Dealer Services Solutions Representative – Assisted auto dealers and funders with sub-prime

loans. Researched customer credit information, application status, exceptions and payoffs. Followed loan process through first payment received.

EducationUniversity Of Texas at Arlington Bachelor of Arts (German)

Cal State University at Fullerton Bachelor of Arts (Psychology) Orange Coast College

Associate of Arts (Psychology)