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Gartner: The Broken State of Backup

Dave RussellVice President, Storage

Technologies and Strategies

Backup/Recovery Isn’t What It Used to Be

There is no "off" switch for data anymore

ON

ON

Requirements and technology have evolved. Organizations should expect

to fundamentally change their backup/recovery investment strategies.

Increasing Pressure on Backup/Recovery

Recovery• User error• Application error• Malware• Hardware failures• Disasters

ROBO, PC & LaptopBackup

Compliance

Pricing

Availability Demands

95% 98% 99.5%99.9%Availability

Cost

VM Backup

WAN

Storage ConsumptionSpace, Power, Cooling

• Stickiness is a thing of the past as backup products are now swapped out, in part due to lower retention periods for data

• Backup Re-architecture is taking place today and will continue for at least another 12 months and probably longer

• Simplicity is a meaningful differentiator as powerful solutions are only interesting if they can be deployed and managed effectively

• Server Virtualization is a change event that causes organizations to consider deploying new / different backup solutions

• Bigger Isn’t Always Better as McDonalds sells a lot of hamburgers but is rarely accused of having the best food

Top Selling Thoughts

The ImplicationsThe backup and recovery approaches of the past no longer suffice in meeting the current, much less the future, organizational recovery requirements.

Key Take-Aways

Today, Backup/Recovery Is Broken

Common Issues Too much faith in backups Lack of consistent testing and verification Backup failures Poor, incomplete backups Too many incremental backups Too many ‘events’ trigger a backup Operator/user error Hardware and software failures Age and deterioration of media Technology obsolescence

Backup Success Rates Are Not Acceptable

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

Best-in-ClassData Center

Average DataCenter

Best-in-ClassRemote Office

AverageRemote Office

Strategic Planning Assumption: Through 2010, improvements in backup success rates will be the No. 1 driver for disk based recovery implementations.

Recovery rates are even worse!

Managing the Total Cost of Backup

Capital Expenditure

Operating Expenditure

Chip away at the top and more keeps appearing…

Has or Will Your Organization Done / Will Do A Major Backup/Recovery Redesign?

Don't know6%

No46%

Yes48%

No47% Yes

53%

Last 12 Months Next Twelve Months

All Giants, No Dwarves?

• The largest vendors have dominated the storage landscape.

• In recent years, some critical innovations have come from smaller vendors at the periphery, not larger vendors at the core.

• Will the legacy "giants" consume the emerging "dwarves?“

• Can a dwarf prevail?

Many Ways To Spend the Data Protection Dollar

CDP & Replication S/W

Array-based Replication

NAS & Clustered File Systems

Imaging & VMware-Focused

Deduplication & VTLs

What Should Backup/Recovery Products Do?

1. Unified & Holistic2. Completely Integrated 3. Non-Invasive4. Efficient5. Scale Up & Down Successfully backup! Successfully restore! Restore “instantly” for fast access to data Be more intuitive, easier to use Be easier to manage and upgrade Be holistic

• No point products to shore up functional gaps

Data Protection in 2014

• Unified Recovery Management- One pane of glass for control- In-house- Cloud

• Tiered Recovery- Tape- D2D & VTLs- Space efficient snapshots- Remote replication

• Disaster Recovery- Tape -> Replication for offsite vaulting- Cloud / SaaS

• Backup Beyond the Data Center- Laptop & Desktop Backup- ROBO Backup

• Encryption comes of age- Key management better integrated

New Recovery Approaches Are Emerging

Backup

Snapshot

Replication

CDP

Tape or disk Cataloged Time-based Block or file Local or remote Logical and physical

No sense of time Sync or async Local or remote Physical only

Time-based Block or file Local or remote Logical and physical

10%

6%

12%

5%

67%

Which answer best describes your productionusage of Continuous Data Protection (CDP):

Currently using near-CDP today

Currently using true-CDP today

Plan to implement near-CDP in the next 12 months

Plan to implement true-CDP in the next 12 months

No plans to implement CDP in the next 12 months

9%

7%

53%

20%

11%

What are your plans for use of data deduplication technology for backup?

Am currently using data deduplication in software or hardware for all or most backup activities Am currently using data deduplication in software or hardware for some backup activities Plan to deploy data deduplication within the next 12 months Plan to deploy data deduplication some time beyond12 months No use today and no currently plans to deploy

Differentiated SLAs -> Tiered Recovery Services

RTO/RPO Cost

$$$$

$$$

$$

$

Data Protection Techniques

Cbackup client tape offsite tape

vault

Capplication agent &

backup client

Adisk or

VTL

tape offsite tapevault

A Sapplication agent &

snapshot de-duplicated disk or VTLdisk or tape

retention

AR R

Sapplication agent &

live replication

local recoverysnapshot or CDP DR site

tape archive

seconds

The Future of Backup/Recovery:Unified Recovery Management

Backup/Restore Manager Console

Host-BasedSnapshot

NAS With

NDMP

Tape LibrariesIntelligent Storage

Remote Office

TapeLibraries

Intelligent StorageJBOD/SATA Disk

Intelligent Switch/

Block CDP/Virtualization

Appliance

Backup Server

ImageBackup

FileBackup

Remote Site or Cloud Vendor

ApplicationBackup

Remote Desktop / Laptop

Is There a False Sense of Security of What You Can Recover?

Outcome of the Last Exercise

10%

6%

8%

9%

7%

11%

9%

10%

10%

11%

18%

15%

30%

31%

28%

29%

28%

35%

35%

37%

39%

36%

31%

28%

15%

17%

16%

15%

17%

11%

0% 20% 40% 60% 80% 100%

Disaster Recovery

Work area/Workforce Continuity

Business Resumption

Contingency Planning

Emergency/Incident Management

Restoration

Exercise was cancelled, problems couldn't be resolvedExercise went OK, but significant problemsExercise went well with problemsThe exercise was fully successful. All service levels were metNot sure

Exercising DR plans is the second-most-critical aspect of the DR process (conducting a BIA is the first)

and the aspect most

feared

Recommendations

Investigate new technologies for applicability in your backup/recovery infrastructure- These might not come from traditional backup vendors

Strategically select vendors with a long-term vision for recovery

- D2D2C, CDP, Deduplication- Recovery Manager (manager of managers)

Implement tiered recovery- Build multilayered SLAs for backup & recovery

Do regular testing to ensure that yourdata is recoverable

Questions?

Gartner: �The Broken State of BackupBackup/Recovery Isn’t What It Used to BeIncreasing Pressure on Backup/RecoverySlide Number 4Today, Backup/Recovery Is BrokenBackup Success Rates Are Not AcceptableManaging the Total Cost of BackupHas or Will Your Organization Done / Will Do A Major Backup/Recovery Redesign?All Giants, No Dwarves?Many Ways To Spend the Data Protection DollarWhat Should Backup/Recovery Products Do?Data Protection in 2014New Recovery Approaches Are EmergingSlide Number 14What are your plans for use of data deduplication technology for backup? Differentiated SLAs -> � Tiered Recovery ServicesThe Future of Backup/Recovery:�Unified Recovery ManagementIs There a False Sense of Security of What You Can Recover?RecommendationsSlide Number 20