Letters to the editor Gain power through improved communication As a risk management representative, I am employed with the St Paul Fire& Marine Insur- ance Company. I work with the St Paul insured hospitals in Georgia. We work closely with the risk management programs in all areas of the hospital. Basically, we assist facilities in pre- venting malpractice. I read with interest your editorial, "Think spinach, not 'poor little nurse' image." (AORN Journal, May 1982.) I agree that knowledge, position, and education are powerful, but you failed to emphasize the most powerful tool available to anyone in the medical pro- fession-effective communication. All the knowledge, education, and degrees are worth- less if the individual has created a barrier be- cause of poor communication. Many times this barrier is not built by what is said, but the manner in which it is said. I think there are times when our approach to problems has be- come less than professional. This has created problems between nurses and administrators and physicians. These problems only create situations that are not in the patient's best interest. Jeannie Smith Hospital Risk Management Services Representative St Paul Fire and Marine Insurance Company Atlanta Journal receives praises from new reader I would like to sing some praises about your excellent publication. I was introduced to your magazine when assigned to the OR for six months. I am returning to the medical-surgical unit but value my OR experience. I will probably subscribe to the Journal be- cause of your excellent nursing news notes, research findings, and fair discussions on what the American Nurses' Association is doing. Keep up the good work. Susan Killer, RN Louisville, Ky You're covered for function SURGINE'II Anti-Fog Mask eliminates fogging by diverting moisture vapor with a patented film strip. All SURGINE II Face Masks exceed AORN Standards of 95% bacterial filtration efficiency (BFE). Thanks to the large BARRIER* Bouffant Cap you can easily tuck away long hair just the way you want. Nothing loose. Nothing crushed. Nobody covers your special needs like SURGIKOS. SURGINE' II Anti-Fog Mask (non-glass) Reorder 4231 BARRIER' Bouffant Cap Reorder 4216 These are just two of a full line of face masks and headcoverings from SURGIKOS.

Gain power through improved communication

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Letters to the editor

Gain power through improved communication

As a risk management representative, I am employed with the St Paul Fire& Marine Insur- ance Company. I work with the St Paul insured hospitals in Georgia. We work closely with the risk management programs in all areas of the hospital. Basically, we assist facilities in pre- venting malpractice.

I read with interest your editorial, "Think spinach, not 'poor little nurse' image." (AORN Journal, May 1982.) I agree that knowledge, position, and education are powerful, but you failed to emphasize the most powerful tool available to anyone in the medical pro- fession-effective communication. All the knowledge, education, and degrees are worth- less if the individual has created a barrier be- cause of poor communication. Many times this barrier is not built by what is said, but the manner in which it is said. I think there are times when our approach to problems has be- come less than professional. This has created problems between nurses and administrators and physicians. These problems only create situations that are not in the patient's best interest.

Jeannie Smith Hospital Risk Management

Services Representative St Paul Fire and Marine

Insurance Company Atlanta

Journal receives praises from new reader

I would like to sing some praises about your excellent publication. I was introduced to your magazine when assigned to the OR for six months. I am returning to the medical-surgical unit but value my OR experience.

I will probably subscribe to the Journal be- cause of your excellent nursing news notes, research findings, and fair discussions on what the American Nurses' Association is doing. Keep up the good work.

Susan Killer, RN Louisville, Ky

You're covered for function SURGINE'II Anti-Fog Mask eliminates fogging by diverting moisture vapor with a patented film strip. All SURGINE II Face Masks exceed AORN Standards of 95% bacterial filtration efficiency (BFE).

Thanks to the large BARRIER* Bouffant Cap you can easily tuck away long hair just the way you want. Nothing loose. Nothing crushed.

Nobody covers your special needs like SURGIKOS.

SURGINE' II Anti-Fog Mask (non-glass) Reorder 4231 BARRIER' Bouffant Cap Reorder 4216

These are just two of a full line of face masks and headcoverings from SURGIKOS.