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FY15 Review for Mitchel Haegel
Top of FormFY15 Review for Mitchel Haegel
Employee Information
Last Name:Haegel
First Name:Mitchel
Title:Computer Operator
Department:GPT:CLTS Tech Ops
Hire Date:05/09/2005
HR Business Partner:Angela Barnett-Grams
Reports To:Jo Fairbanks
Review Dates
Originator:Cengage Learning PTM (admincm)
Review Period:07/01/2014 - 03/31/2015
Due Date: 05/29/2015
Goal Summary
This section is for evaluating the accomplishment of your FY15 Goals. If you provide a rating other than "Successful", comments must be provided in the Overall Commentson Goal Achievement text box. If you use a rating of "Successful" only, comments are not required. 1.1
Category: 2015 Goal Plan Goal Name : Monitor systems proactively according to each business unit requirements following the schedules provided.Weight : 20.0%Status : In Progress
Metric : View for missed jobs, and complaints.Start : 04/01/2014Due : 03/31/2015
Tasks :
Rating by Jo Fairbanks:
Rating by Mitchel Haegel:
Rating: Successful
Rating: Successful
1.2
Category: 2015 Goal Plan Goal Name : Initiate system backups, ensure appropriate media is loaded and backups complete successfully.Weight : 20.0%Status : In Progress
Metric : Input completion times for backups.Start : 04/01/2014Due : 03/31/2015
Tasks :
Rating by Jo Fairbanks:
Rating by Mitchel Haegel:
Rating: Successful
Rating: Successful
1.3
Category: 2015 Goal Plan Goal Name : Respond to messages and/or issues in a timely manner. Engage technical support as needed following escalation procedures.Weight : 20.0%Status : In Progress
Metric : Contacting the correct person with the correct issue.Start : 04/01/2014Due : 03/31/2015
Tasks :
Rating by Jo Fairbanks:
Rating by Mitchel Haegel:
Rating: Successful
Rating: Successful
1.4
Category: 2015 Goal Plan Goal Name : Provide off-hours support for the Solution Center and monitor Altiris trouble tickets.Weight : 20.0%Status : In Progress
Metric : Re-assigning tickets to the right party. Doing this by utilizing navigation procedures provided by the software. Failing, this, contacting the Solutions Center after hours phone and leaving a message, when confronted by difficult to identify issues.Start : 04/01/2014Due : 03/31/2015
Tasks :
Rating by Jo Fairbanks:
Rating by Mitchel Haegel:
Rating: Successful
Rating: Successful
1.5
Category: 2015 Goal Plan Goal Name : - Provide routine, scheduled maintenance activities such as reboots, ending and restarting system services.Weight : 10.0%Status : In Progress
Metric : E1PROD is the primary driver of the business, so careful monitoring and reporting of issues, and problems is essential.Start : 04/01/2014Due : 03/31/2015
Tasks :
Rating by Jo Fairbanks:
Rating by Mitchel Haegel:
Rating: Successful
Rating: Successful
1.6
Category: 2015 Goal Plan Goal Name : Understand the basic data center A/C and power infrastructure and notify the appropriate people when there are issues.Weight : 10.0%Status : In Progress
Metric : Contacting Jason Spruance or Syd Cole as neededStart : 04/01/2014Due : 03/31/2015
Tasks :
Rating by Jo Fairbanks:
Rating by Mitchel Haegel:
Rating: Successful
Rating: Successful
Overall Comments on Goal Achievement
Comments by Jo Fairbanks: No comments Comments by Angela Barnett-Grams: No comments
Competency Summary
This section is for evaluating the demonstration of Cengage Core Competencies. Each competency should have a rating before moving on to the next section. Comments are only required for ratings other than "Successful". If you use a rating of "Successful" only, comments are not required. Speed
Prioritizes work to drive business impact and efficiency; Acts with urgency and overcomes obstacles to achieve objectives; Works iteratively, striving for continuous improvement.Rating by Jo Fairbanks:
Rating by Mitchel Haegel:
Rating: Successful
Rating: Successful
Focus
Seeks context before taking action; Clarifies work objectives and makes decisions in alignment with our business strategy; Drives for extraordinary results.Rating by Jo Fairbanks:
Rating by Mitchel Haegel:
Rating: Successful
Rating: Successful
Collaboration
Champions an honest and respectful environment that supports effective teamwork; Listens and incorporates feedback; Partners with colleagues to achieve results.Rating by Jo Fairbanks:
Rating by Mitchel Haegel:
Rating: Successful
Rating: Successful
Section Comments:
Comments by Jo Fairbanks: No comments Comments by Angela Barnett-Grams: No comments
Comment Summary
This section is for you to consider how you added value to Cengage. Through your accomplishment of goals and demonstration of competencies, how did you add value to your customer, team, function, or business? Employee and Manager comments are required.EMPLOYEE - How do I deliver value to the business? Strengths Computer Operations is largely a quality control business process and I strive to ensure all programs and systems complete as designed, or immediately, report it to the proper personnel when this does not occur. Development Areas Engage in new systems and processes as they come our way due to changing business hardware and software tasks and needs. MANAGER - How did you deliver value to the business? Strengths Mitch is a solid operator who monitors and reports approprately to ensure ops processes complete successfully and in a timely manner. Areas for Development
Final Ratings
This section is foryou and yourManager to provide any comments related to the overall form rating. Managers are required to confirm the final rating and make comments.
Overall Form Rating:
Successful
Calculated Form Rating:
3.0/5.0
Overall Form RatingWeights
Section Comments:
Comments by Mitchel Haegel: Looking forward to an expanding commercial foot print, as more services and products are initiated for students and educational institutions. Comments by Jo Fairbanks: Mitch is a goodoperator and I have enjoyed working with him for the past ten years.
Signatures
When your review form reaches the Signature Mode, click on the Send button to sign the document. Your electronic signature will be stored in this section of the form.
Signatures indicate that the Performance Assessment discussion has been held. Manager:Jo Fairbanks06/15/2015
Jo Fairbanks
Employee:Mitchel Haegel06/18/2015
Mitchel Haegel
Section Comments:
Managers Comments :
No comments Subjects Comments:No comments
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