FUTURISTIC TECHNOLOGIES and the 21st Century Workplace

Chuck BrooksVice PresidentXerox

National Press Club, May 21, 2015

The Future

The next decade will lead us into an era of scientific breakthroughs that will change our way of life as we know it. We are on the cusp of accelerated technological advancement. We are experiencing a pace of innovation that is growing so quickly that it is becoming exponential. The list of technological achievements is perpetually expanding with each passing year

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RESILIENCE CAPACITY BUILDING

INTERNET OF THINGS

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HEALTH WELLNESS

The number, growing complexity, and magnitude of systemic risk and opportunity challenges requires an unprecedented level of Private/Public sectorcollaboration

SECURITY

APPLIED INNOVATION

TRANSPORTATION

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SYSTEMIC RISKS

Challenges

* We have come a long way from the cumbersome, slow PCs of the 70s to Google Glass and paper-thin next generation communication devices. We are now at the footstep of quantum computing in The Cloud with flexible and wearable electronics.

* Cisco, who terms the “Internet of Things”, “The Internet of Everything,” predicts that 50 billion devices (including our smartphones, appliances, and office equipment) will be wirelessly connected via a network of sensors to the internet by 2020.

The Digital age and “The Internet of Things”

* Areas of IoT focus: facilities & infrastructure management, industrial applications, energy (smart grid) , medical & healthcare, transportation, building/construction (smart buildings), environment (waste management), water resources, retail and supply chain, communications, and education (learning analytics). * Technology Trends: automation, robotics, enabling nanotechnologies, self-assembling materials, artificial intelligence (human/computer interface), 3D Printing Photovoltaics and printed electronics), wearables (flexible electronics) real-time analytics and predictive analytics, super-computing (faster and more connectivity), increased storage and data memory power, wireless networks, secure cloud computing, virtualization, * Policy Issues: ethics, interoperability protocols, cybersecurity, privacy/ surveillance, complex autonomous systems, best commercial practices.

The Digital age and “The Internet of Things”

* The federal government has recognized these challenges and has established the OpenGov initiative and the Citizen Archivist Project. Digitizing records reduces costs by speeding up document capture, recognition, and retrieval. It also ensures file integrity and better access to data for the citizens the government serves.

* The technological advances mentioned by the White House on the digital initiatives are significant. Automated Optical capabilities are changing how documents are scanned and are being managed. A new era of advanced imaging science combined with skilled engineering have led to incredible optical character recognition (OCR) capabilities in document scanners. New algorithms interact with a library of form recognition protocols, machine print, hand print and the integration of contextual logic databases for automated validation.

Digitization: Open Government Initiative

* Digital Transformation includes digitizing the customer experience, data flow, supply chain management, governance, engagement, e-government and virtual government. In its basic description, it is turning paper into electronic records. Paper-based to electronically based systems of documentation requires data collection, processing and analysis.

* The United States Government maintains one of largest repository of documents in the world. Millions of supporting documents are compiled and stored every year by a multitude of government agencies which have a responsibility to preserve, secure, and retrieve vital information when needed. While paper documents are still very much routine for government operations, the goal has been to increasingly move from paper to electronic images.

Digital transformation

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Data science is an encompassing category. It includes big data, advanced analytics and predictive computing, knowledge management, along with information sharing via the convergence to common smart platforms.

* Collaborative investment and information-sharing between government and private stakeholders will exponentially benefit innovation and data informatics in many key areas including homeland/national security, health and human services, public safety and transportation. Social media has also become part of the federal government ecosystem, sharing economy.

Data Science

* According to Eric Schmidt , CEO of Google, we produce more data every other day than we did from the inception of early civilization until the year 2003 combined. Therefore, organizing, managing and analyzing data is more important than ever.

* Big data and data analytics are collapsing the information gap and giving businesses and governments the tools they need to uncover trends, population movements, customer preferences, demographics, commerce traffic, transportation, etc. These tools can also help several industries, including the customer service by identifying caller trends, healthcare by flagging potential fraud and financial services by proactively flagging a borrower that is on the verge of lapsing in payment.

Data Science

* Cybersecurity, information assurance, and resilience are the glues that will keep our world of converged sensors and algorithms operational. This has become one of the largest areas of government spending at all agencies and is consistently ranked the top priority among government and industry CIOs in surveys.

* In the U.S., most (approximately 85 per cent of the cybersecurity critical infrastructure including defense, oil and gas, electric power grids, healthcare, utilities, communications, transportation, banking, and finance is owned by the private sector and regulated by the public sector. 2014 was the year of the breach for many large corporations in a variety of sectors.

* The leader civilian agency in the government for public/private cooperation in cybersecurity is the Department of Homeland Security (DHS).

Cybersecurity

There is a growing need for the following in government :

1) Better encryption, authentication, and biometrics (quantum encryption, keyless authentication, etc.);

2) Automated network security and self-encrypting drives to protect critical infrastructure in all categories;

3) Protecting critical infrastructure through technologies and Public/Private cooperation;

4) Technologies for “real time” horizon scanning and monitoring of networks;

5) Advanced defense for framework layers (network, payload, endpoint, firewalls, and anti-virus);

6) Diagnostic and forensics analysis.

Cybersecurity

* Smart Cities integrate transportation, energy, water resources, waste collections, smart-building technologies, and security technologies and services. The term “smart city” connotes creating a public/private infrastructure to conduct activities that protect and secure citizens. This includes shared situational awareness and enabling integrated operational actions to prevent, mitigate, respond to, and recover from cyber incidents as well as crime, terrorism and natural disasters.

* Many companies are becoming proactive in preparing for the expansion of IoT. IBM recently announced that they are making a $3 billion investment in future IoT projects and initiatives such as smarter planet and smarter cities.

Smart Cities

* A “connected transportation system,” and more specifically “connected cars” allow for safer and more efficient urban mobility and is a priority for federal and state & local governments. Connected car technology is evolving rapidly and is now being tested.

* In a public/private partnership, the University of Michigan has created a 32-acre simulated city. It is called The Mobility Transformation Center (MTC), and it is designed to simulate traffic events and road conditions for automated and autonomous vehicles, is the largest test facility of its kind and run in partnership with the U.S. Department of Transportation as well as 13 companies, including GM, Ford and Xerox. When it’s fully developed, 30,000 cars will be deployed at the test facility and throughout Southeastern Michigan.

Connected Transportation

* Smart 3-D printing is trailblazing future manufacturing. 3-D printing connotes a three-dimensional object that is created layer by layer via computer aided design) programs. To be able to print the object, the computer divides it into flat layers that are printed one by one. By printing with advanced pliable materials such as plastics, ceramics, metals, and graphene there have already been breakthroughs in prosthetics for medicine and wearable sensors.

* The big advantage for government is that 3-D printing can be customized, produced rapidly and is cost effective.The possibilities for 3-D printing are seemingly limitless. Recently, Rolls-Royce announced it would use 3-D printing to make parts for its jet engines, and BAE Systems announced that fighter jets containing 3-D-printed parts are now being flown.

3-D Printing

* 3-D printing innovation are also making its way into printing electronics, sensors, and circuits. “Printed electronics” or electronic chips are fabricated by printing their features on top of thin surfaces. Using semiconducting and conductive inks and materials, 3-D printers can now print transistors, sensors, circuits, batteries, and displays.

* Xerox’s PARC, one of the world’s pioneering research and development (R& D) institutions, has developed jet-printing processes for printed and flexible electronics resulting in novel functionality and reduced manufacturing costs. PARC's printed and flexible electronic expertise can also be applied to consumer health and electronics products, high-functionality packaging, and electro-mechanical sensing in a broad range of medical and biomedical applications.

3-D Printing

* Emergent artificial intelligence (AI) and augmented reality technologies are no longer things of science fiction and will likely change operations in both the public and private sectors in the next decade.

* Companies are already developing technology to distribute artificial intelligence software to millions of graphics and computer processors around the world. Xerox PARC and Xerox Research Centre Europe have applied AI, machine learning, and natural language processing to solve a variety of business problems. AI can understand, diagnose, and solve customer problems — without being specifically programmed. And the Xerox WDS virtual Agent machine’s learning technology taps into intelligence gleaned from terabytes of data that the company obtains about customer interactions. It also has the ability to learn how to solve new problems. There are many implications for improving government service by utilizing this kind of AI technology, including next generation robotics .

* Augmented reality intertwines the physical and digital world by computer-generated sensory input such as sound, video, graphics, and sometimes even smell. Google Glass and Oculus Rift, are already good examples of these emerging technologies.

“Disruptive” Artificial Intelligence /Augmented Reality

* Health- Implantable devices; (bionic eyes, limbs)* DNA nanomedicines and delivery* Genomic techniques – gene therapy (Gene therapy to enhance strength, endurance and lifespan Gene therapy to enhance human intelligence) * Remote sensing tech (Wearables)* Medicine for longevity, enhancement* Real-time biomarker tracking and monitoring * Artificially grown organs * Human regeneration Human cells interfaced with nanotech* Cybernetics * Exoskeletons for mobility* *

Health & Medicine

Technology Verticals

Transportation

* Sustainability of infrastructure* Converged transportation ecosystems and monitoring* Autonomous and connected cars* Predictive analytics(parking, traffic patterns)* New Materials for stronger construction and resilience Energy * Solar power* Waste to biofuels * Protecting the Grid* Batteries (long lasting)* Renewables* Energy efficiency *

Transportation & Energy

Law Enforcement

Law Enforcement: * Surveillance (chemical and bio sensors, cameras, drones)* License plate readers* Non-lethal technologies* Forensics* Interoperable communications

* Biometrics: Security screening by bio-signature: Every aspect of your physiology can be used as a bio-signature. Measure unique heart/pulse rates, electrocardiogram sensor, blood oximetry, skin temperature

Finance: * Mobile payments* Mobile banking* Identity management* Biometric Security: access control facial recognition, voice recognition, iris and retina scanners, fingerprint sensors on tablets and smartphones – pass keys Agriculture: * Aqua farming* Water purification* New food manufacturing and production tech* Food security

Finance & Agriculture

Innovation requires the meshing of ideas, strategy and effectivecommunication

The problems that exist in the world today cannot be solved by the level of thinking that created them.

Charles (Chuck) Brooks serves as Vice President/Client Executive for DHS at Xerox. Xerox is a global product and services company that serves clients in 160 countries. Chuck served in government at the Department of Homeland Security as the first Director of Legislative Affairs for the Science & Technology Directorate. He also spent six years on Capitol Hill as a Senior Advisor to the late Senator Arlen Specter and was Adjunct Faculty Member at Johns Hopkins University where he taught homeland security and Congress. Chuck has an MA in International relations from the University of Chicago, and a BA in Political Science from DePauw University. Chuck is published on the subjects of innovation, public/private partnerships, emerging technologies, and issues of cybersecurity. He can be reached at: Charles.Brooks2@xerox.com, or at Linked In: www.linkedin.com/in/chuckbrooks/ or Twitter @ChuckDBrooks

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