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PRODUCT ROUND-UP POWERED BY www.spa-kit.net NEW CONTENT
Chiva-Som extends offering with debut of product range
Steiner agreement with Royal Caribbean group
Chiva-Som health resort in Hua Hin, Th ailand,
is to extend its off ering with the retail of its
signature skincare and spa products.
Twenty seven of the most popular products
are included in the range, which is suitable for
both men and women, and includes fi ve mas-
sage oils. Th e range will be sold at Chiva-Som
and on the associated website.
Th e range is entirely manufactured in
Th ailand and, depending on the success of the
initial launch, there are plans to eventually roll
out the line to other locations around the world.
Details: chivasom.com
An agreement between Royal Caribbean
International (RCI) and Steiner Leisure has
been extended until 2013.
Th e extension means Steiner will continue
as the exclusive provider of spas, salons and
fi tness centres and related beauty, wellness,
and medical spa services and products on
all RCI vessels currently known to be
coming into service.
Th e deal also covers the new vessels Oasis of the Seas and the Allure of the Seas, entering
service in 2009 and 2010 respectively. Details:
timetospa.comTh ere are 27 products in the range
Wellness lifestyle concept launch
Spa at Tucker’s Point Club Bermuda opens
Th e new Henry Ford West Bloomfi eld
Hospital in Michigan, US has launched with
the inclusion of an innovative complementary
wellness facility called Vita.
Th e 8,000sq ft (743.2sq m) facility has
been created primarily to serve patients, their
families and the community and combines
wellness and preventative care.
Providing a model for aff ecting positive
change in healthcare, Vita – which is named
aft er the Latin word for life – contains
programmes created for sustained wellness.
A luxury spa has launched at the Tuck-er’s Point Hotel and Club in Bermuda.
Overseen by the director of spa Paul Telford, the 10,000sq ft (929sq m) facil-ity has been inspired by the island’s fl ora and natural surroundings. There are seven treatment rooms, two facial rooms and a 1,450sq ft (134.7sq m) hydrotherapy suite.
Foot rituals are performed before every treatment, while many therapies offered incorporate indigenous ingredi-ents such as hibiscus, honey and aloe. Germaine de Capuccini is used for all facial treatments and Italian brand Hommage for other therapies. Details: tuckerspointclub.com
Th e exterior of the progressive new hospital in Michigan, US
All integrative therapies, programmes and
classes have undergone a rigorous review by a
committee comprising Henry Ford physicians,
scientists, nurses and other healthcare profes-
sionals, to ensure that the experience within
Vita is both safe and suited to patients’ needs.
Creative Spa Concepts consulted on Vita,
and was responsible for shaping its individual
services – including health coaches, acupunc-
ture, TCM and beauty therapies for cancer
suff erers as well as all group classes and activi-
ties. Details: henryfordwestbloomfi eld.com
Integrative complementary facility opens in US hospital
spa opportunities Issue No 62 5 June – 18 June 2009 £2.00 www.spaopportunities.com
from the publishers of spa business world news, jobs & training updated daily online
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NEWS
Boutique spa at O on Kloof hotel opens
Intelligent Spas provide Global Spa Summit data
An intimate new spa has opened as part of the
O on Kloof hotel in Cape Town, South Africa.
Th e spa has one treatment room, and one
therapist, but treatments are also off ered in the
eight guest bedrooms.
Designed by local architect Anton De Kock
and Graham Koch, who were also in charge of
the renovation of the hotel, the brands at O’Spa
have been supplied by Logica, while treatments
use SpaRitual and Th eravine products.
Th e signature treatment is an African body
Butter Massage, which combines various
massage techniques with a deeply moisturising
body butter, infused with essential oils.
All treatments will focus on local produce
wherever possible, while other therapies will
include a wide range of facials and massages.
Th e owners eventually plan to extend the spa
with two further treatment rooms and would
also like to add another product range to their
off ering. Details: oonkloof.co.za
Independent research company Intel-ligent Spas was chosen as the premier research partner for the third annual Global Spa Summit (GSS), which took place in Switzerland last month.
The conference, that attracts high-end wellness professionals from around the world, received a custom report based on research collected during Intelligent Spa’s Global Spa Benchmark Program, which is currently underway in more than 60 countries.
Pete Ellis, chair of the GSS Board of Directors said: “This in-depth study by Intelligent Spas provides delegates with
a fi rst look at the most relaible, up-to-date benchmarks available on the global spa and wellness industry.
“As day, hotel and medical spa owners and managers navigate through these uncertain economic times, this perspec-tive will help them see the big picture and adjust prices and services to man-age their properties successfully.”
The statistical report covered revenue, expenses, visitors and employees as well as a range of benchmark ratios.
Intelligent Spas has researched the global spa market for the past eight years. Details: globalspasummit.org
Th e pool area within the new property
Halcyon opens at Bishopstrow
A new spa called Halcyon has launched within
Bishopstrow House, part of the von Essen hotel
Collection in Wiltshire, UK.
Th e Halcyon spa has a range of 40 treatments
and four therapy rooms, including a double
treatment room. All treatments will use the
Elemis range of products.
Other facilities include a rasul mud therapy
room, decorated in Turkish Ottoman style, a
relaxation suite, indoor and outdoor swimming
pools, a whirlpool, a sauna and a steamroom.
Details: vonessenhotels.co.ukTh e relaxation room in the spa
Luxury small property in Cape Town launches intimate wellness facilityTHE LEISURE MEDIA COMPANY
European offi cePortmill House, Portmill Lane, Hitchin, Herts SG5 1DJ, UKTel: +44 (0)1462 431385Fax: +44 (0)1462 433909email: please use contacts’[email protected]
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To book recruitment advertising, callEmma Matthews +44 (0)1462 471907
Editor Liz Terry +44 (0)1462 431385
Managing EditorSarah Todd +44 (0)1462 471927
JournalistsKatie Barnes +44 (0)1462 471925Pete Hayman +44 (0)1462 471938Tom Walker +44 (0)1462 471914Caroline Wilkinson +44 (0)1462 471911
Design Ed Gallagher +44 (0)1905 20198
Internet Dean Fox +44 (0)1462 471900
Display AdvertisingNuzhat Hayat +44 (0)1604 415414
Account Manager (US)Rebekah Scott +44 (0)1462 733477
Recruitment, training & tenders Annie Lovell +44 (0)1462 471901 Paul Thorman +44 (0)1462 471904Anthony Ward +44 (0)1462 471914Simon Hinksman +44 (0)1462 471905Julie Willmott +44 (0)1462 471916
Marketing ManagerJennifer Todd +61 3 9694 5213
Financial ControllerSue Davis +44 (0)1395 519398
Financial Administrator Denise Gildea +44 (0)1462 471930
Circulation ManagerMichael Emmerson +44 (0)1462 471932
spa opportunities
Ordering your free copy of Spa OpportunitiesTo order Spa Opportunities, log on to www.spaopportunities.com email: [email protected] tel +44 (0)1462 471913 fax +44 (0)1462 433909Distribution: Spa Opportunities is published 24 times a year by The Leisure Media Company Limited, Portmill House, Portmill Lane, Hitchin, Herts SG5 1DJ, UK and is distributed in the USA by SPP, 75 Aberdeen Road, Emigsville, PA 17318-0437. Periodicals postage paid @ Manchester, PA POSTMASTER Send US address changes to Spa Opportunities, c/o PO Box 437, Emigsville, PA 17318-0437, USACopyright: The views expressed in print are those of the author and do not necessarily represent those of the publisher. The Leisure Media Company Limited. All rights reserved. No part of this publication may be reproduced, stored in a retrieval system or transmitted in any form or by means electronic, mechanical, photocopying, recorded or otherwise without the prior permission of the copyright holder. Printed by Warners Midland plc. © Cybertrek Ltd 2009 SSN 1753-3430
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news & jobs updated daily at www.spaopportunities.com
Panoramic spa for Parisien towers
Luxury spa opens as part of Mexican resort
Two multi-use towers with a panoramic spa
and gardens are being planned for an area east
of the La Défense district of Paris, France.
Called Hermitage Plaza and designed by
Foster + Partners, work is scheduled to begin in
2010 and be completed by the end of 2014.
Forming two interlocking triangles, the
tower buildings have been designed to face one
another and enclose a public piazza.
As the towers rise, they will turn outwards to
off er residents sweeping views across the city.
Covering a total site area of 161,458sq ft
(15,000sq m), the fi rst tower will have 91 fl oors
and the second will have 92. In addition, there
will be 538 apartments as well as the panoramic
spa, a hotel and offi ces.
Design features will include glazed façade
panels with diff erent points catching the light
throughout the day as the sun moves. Th e
building will be braced by a diagrid structure
and incorporates a number of sustainable
features. Th ese include angled façade panels,
which will promote self-shading, and vents
which can be opened to draw fresh air inside.
(See Spa Business news 09/3. For more details and to subscribe, visit spabusiness.com)
A 16,500sq ft (1,532sq m) luxury, free-standing
spa has opened at the Pueblo Bonito Emerald
Bay property in Mazatlan, Mexico.
Th e Emerald Bay Spa has a wide range of
signature features, including a chromotherapy
room and aromatherapy areas.
Provided in the men’s and women’s steam-
rooms, chromotherapy, or colour therapy, will
enable users to enhance their spa experience.
Refl exology paths are provided to aid guests’
relaxation and there are also 11 treatment
rooms, including a couple’s massage room.
Th erapies will use Natura Bisse products.
Other facilities include a number of
aromatherapy and Swiss showers, a cold plunge
pool and a relaxation area with two fl atscreen
televisions showing peaceful videos. Details:
pueblobonitoemeraldbay.com
As the towers rise, they will turn outwards, off ering panoramic views across the city
Neela Kempinski soft opens
Th e Leela Palaces, Hotels & Resorts has an-
nounced the soft opening of its sixth property,
Th e Leela Palace Kempinski Udaipur.
Th e hotel is Th e Leela Group’s fi rst property
in the state of Rajasthan and is located on the
banks of Lake Pichola. Facilities include a large
spa and a number of restaurants.
Th e boutique property will fully launch in
September 2009. Details: theleela.com
Shangri-La continues brand expansion in Europe and AsiaA new property with a large spa is to launch in the Shangri-La portfolio.
The group’s parent company, Shangri-La Asia, is to open the Shangri-La Hotel and spa, Paris, France, on the site of the historic palais of Prince Roland Bonaparte in early 2010.
The latest property to open is Shangri-La’s Boracay Resort and Spa, Philippines, which opened in March 2009. Details: shangri-la.com
Four Seasons hotel and spa to open in AzerbaijanConstruction work has begun on a new Four Seasons hotel in Baku, the capital city of Azerbaijan.
Designed by UK-based architects ReardonSmith, the 175-room hotel will include a range of restaurants.
There will also be a large, luxury spa facility to be located on the top fl oor (the ninth) of the hotel.
Other amenities will include a swimming pool and a fully-equipped health club on the fourth fl oor. Details: reardonsmith.com
Second Norwegian site for NorgeSpa conceptNorwegian spa manufacturing group Olavesen is to extend its NorgeSpa fran-chise concept to a second site, which will open at Magnor, on the border of Sweden and Norway, in late 2009.
The NorgeSpa franchise package includes a range of options, such as spa design, and offers franchisees a revenue share on all products and treatment equipment, which Olavesen manufac-tures. The fi rst NorgeSpa opened in December 2008 in Fenstad, Norway. Details: norgespa.no
Shangri-La Boracay’s exterior
One of the bedrooms at the new Leela
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NEWS
Moroccan resort on schedule for launch
Bollywood star launches medi-spa chain in Mumbai
Izuran, a luxury resort featuring a 16,146sq
ft (1,500sq m) spa situated on the outskirts of
Marrakech, Morocco, is on schedule to
open in late 2009.
Hamptons International is behind the
37-acre (15-hectare) development, which has
been designed by Moroccan architect Karim
El Achak in partnership with interior designer
Miguel Cancio Martins.
Th e development also includes 10 luxury vil-
las, two swimming pools and gardens designed
by landscape architect Christophe Girot and
Moroccan architect Ahmed Bentaher.
Led by a team including Jacques-Francois
Martin, the spa will off er treatments that
provide nutritional benefi ts.
Th e spa therapies will be based on a philoso-
phy that individuals are the result of a balance
between genetic history and the impact of
the everyday environment, and therefore
have specifi c individual needs. Details:
hamptons.co.uk
Shilpa Shetty, the Bollywood actress who
became famous in the UK when she took part
in Channel 4’s Celebrity Big Brother in 2007,
is set to launch a chain of medi-spas in
Mumbai, India.
According to news reports, the actress will be
opening the spas, to be called Iosis, in partner-
ship with Kiran Bawa, who already owns and
operates a spa in India.
Th e facilities will reportedly off er the services
of a range of doctors and skin specialists, ad-
ministering everything from acne remedies and
holistic therapies to Botox and other medical-
based treatments.
Th e plan is to launch the fi rst spa at an
unnamed, fi ve-star hotel in Mumbai.
If the pilot site is successful, the pair may
consider rolling out the spas across India.
Th e courtyard area of the 1,500sq m spa, designed by Karim El Achak
El Monte Sagrado joins PHG
Th e El Monte Sagrado Living Resort and
Spa™ in Taos, New Mexico, US, has joined the
Preferred Hotel Group (PHG).
Th e resort has a holistically designed
eco-structure that incorporates recycled water,
plants, and rock formations to create a self-
sustaining eco-system that fl ows throughout
the resort. Th e property is inspired by Native
American culture. Details: preferredhotels.com
Choice Hotels adds Noosa, Ballarat, Sale and PerthChoice Hotels Australasia has added a number of new Australian hotels with spas to its portfolio.
The additions include Quality Suites Ivory Palms on the Sunshine Coast, which boasts four swimming pools and two spas and the Quality Resort Sorrento Beach, near Hillary’s Boay Harbour. Details: choicehotels.com.au
Universal Companies and Kohler form partnershipSupplier Universal Companies has part-nered with spa operator and manfacturer Kohler to offer a range of water fi xtures suitable for the professional spa market.
The range includes complete hydro-therapy solutions as well as bespoke individual packages. Commenting on the deal, a Universal Companies spokesper-son said: “Research shows that more than half of spa clients would be willing to pay more for a treatment that included water as part of the experience.” Details: universalcompanies.com
Waste Eco Centro system launches at Soneva FushiSoneva Fushi by Six Senses in the Mal-dives has inaugurated Eco Centro, a new project that converts the waste gener-ated by the resort operation into wealth.
Essentially a waste management sys-tem, Eco Centro has been designed to use permaculture principles to create a working environmental education model. It is based on the principle that, by local-ising a water supply, energy production and land needs, the resulting wastage, food miles and carbon emissions can be vastly reduced. Details: sixsenses.com
Quality Resort Sorrento Beach
Th e spa is inspired by Native American culture
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We Invest In Research So You Don’t Have To.Only ISPA members have free access to the industry’s most comprehensive library of in-depth market research and valuable studies. It’s all there – consumer trends, industry statistics, executive insight and more. Discover what more than 3,200 members in 83 countries already know when you join the world’s premier spa association.
www.experienceispa.com | 1.888.651.ISPA (4772)
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PRODUCTS
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SPICING UP THE SPA WITH GERMAINE DE CAPUCCINI
SAFER SOLUTION
GIVING SKIN THE EDGE
From the luxury spa and skincare brand
Germaine de Capuccini comes Spa Marine
Spice, a line of products incorporating a range
of spices from India, Turkey, Sri Lanka and the
Moluccan Islands.
For professional use only, two of the blends of
spices, Cinnamon Delight and Saff ron Delight,
both feature a unique new ingredient – a balm-
like skincare resin, which combines the benefi ts
of a cream and an oil.
Envirofl ow Solutions has unveiled an anti-
bacterial, water-saving shower head. It works
by using fragments of silver within the plastic
to prevent bacteria from accumulating on
the surface. Said to be ideally suited to health
clubs and spas, the shower head is claimed
to cut water and energy bills by up to 50 per
cent without impacting performance. Water is
emptied from the shower head via a small hole
used for the aeration process, rather than being
retained in the head to become stagnant.
Male bodycare company Flint Edge has
launched its fi rst ever Face Moisturiser, suitable
for spa retail. Said to provide the skin with
antioxidants and vitamins to balance hydration
levels, the paraben-free moisturiser comes in
a 50ml tube and is suitable for all skin types.
Ingredients include guarana, which acts as
a stimulant; sacha inchi oil to moisturise
sensitive skin, and pomegranate extract to help
reduce the appearance of lines and wrinkles.
Product NewsTHERAPIST UPDATE
For more information, or to contact any of these companies, log on to www.spa-kit.net and type the company name under ‘keyword search’
POWERED BY
spa-kit.net
KEYWORD: germaine
KEYWORD: fl int edge
KEYWORD: envirofl ow
How important is training for a successful candidate in the spa industry? What do employers
look for when hiring? What areas are commonly lacking in the majority of can-didates and how can this be improved? In the following two columns, I will examine a range of pointers for what every spa therapists should have in their skillset.
Continuous and progressive training is important for any professional, but this is particularly true in the spa world. For all therapists, their training can often be fur-ther supported and enhanced by product houses, who provide more product-relat-ed education that can be of equal value to traditional routes of learning.
Something else to bear in mind is the issue of language barriers. Increasingly, spas are employing staff partly based on the number of languages they can speak, and this is often one of the key skills that employers will check for on a CV. Any lan-guage barrier you may have as a therapist will seriously hamper the effective delivery of a spa experience.
Finally, today’s employer is not only looking for recognised qualifi cations, but also knowledge of the latest tech-nologies, methods and trends within the industry. This equips you to become a fully-rounded professional, and informs everything you do.
To bring all these threads together, I believe that what our industry needs is a global standardisation of spa specialists’ education, from a universal regulating body. Training and syllabus should be of the same standard and content, irrespec-tive of what country you train in. This is extremely diffi cult to achieve, but most countries do have regulating bodies. If this can be achieved, our industry would be able to work towards a permanently better standard of operation.
Turning challenges
into opportunities
Daniella Russell is a founding member and director of Spa Resources International and has 30 years experience in the spa industry
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news & jobs updated daily at www.spaopportunities.com
New herbal Thai ritual debuts at Mandarin Oriental MiamiTh e spa at Mandarin Oriental in Miami, US,
has launched a new treatment called the Herbal
Th ai Compress Ritual.
Designed to soothe muscles, the ritual uses
compresses made from naturally therapeutic
ingredients and has been created to help
support Florida’s World Heritage site.
In honour of every guest booking the
treatment, a live oak, bald cypress, slash pine or
gumbo limbo tree will be planted at the nearby
Everglades National park.
Osa Mallo, director of the spa, said: “As
members of the World Heritage Alliance for
Sustainable Tourism, we are proud to support
conservation. Every time guests enjoy this
treatment, they will be helping to preserve and
protect our nearest World Heritage site for
future generations.” Details: mohg.com
Yorkshire Beauty Therapy
Th e Leeds, UK-based Yorkshire College of
Beauty (YCOB) Th erapy has agreed a contract
with the Social Development Center (SDC),
part of the Qatar Foundation, to set up and run
a beauty academy in Qatar.
YCOB founder and principal Christine Tilley
will work with SDC’s Munira bint Nasser Al
Missned towards opening the academy in
October 2009. Details: ycob.co.uk
TRAINING
Houston school launches summer massage classesThe Houston School of Massage in Texas, US, is to begin its summer massage school on 15 June. Class instruction will be avail-able in English and Spanish and students will be certifi ed once they have completed the massage and practical application training programme.
The summer school will focus on instruc-tion in massage therapy and therapeutic massage. Other areas of instruction include anatomy and physiology; kinesiology; pathology and hydrotherapy. Instruction is also available for continuing education and advanced training in massage therapy.
Founded by Jose Carillo, Houston School of Massage places an emphasis on individual attention and thorough training by restrict-ing each class to 12 students. Specialities include hot Stone, infant massage, corporate chair and refl ex spa treatment. Details: houstonschoolofmassage.com
THE END OF THE WORLD AS WE KNOW IT
Th e eco movement is changing but, according to LOHAS executive director Ted Ning, this isn’t necessarily a bad thing
Ted Ning is the
Executive Director of
the LOHAS Conference,
Executive Editor of the
LOHAS Journal and
www.lohas.com
Ted Ning
Look at today’s headlines and one would believe the sky is indeed falling. At no other time in modern history have things gone so awry in such a short
amount of time. Who would have expected to be faced with the challenges we are today, especially after recent years of such progress with green initiatives?
We were on record growth paths in 2008 in the green market. We saw expansion of clean tech initiatives develop due to the skyrocketing prices of fossil fuels. The organic and natural products market continued its annual double digit growth, as did green building, due to advancements in health awareness and design. Both had seen years of expansion with no limits. Yet now everyone, ranging from consumers to corporations, are tightening their belts and this growth has slowed dramatically.
Many companies are now anticipating a single digit growth and I am hearing many say that zero is the new anticipated growth rate for the current time. This certainly looks like the end of the eco movement as we know it, but it certainly doesn’t mean it is the end of green itself.
Studies show that eco-consciousness has not left the consumer mindset. According to a January 2009 consum-er research report by the Natural Marketing Institute, 22 per cent of US adults reported buying fewer environmen-tally-friendly products as a result of the economy. This is presumably because of price, not because they have stopped being interested in the product. Meanwhile, the
2009 Conscious Consumer study by BBMG found that price and performance are still paramount. US consumers said price (66 per cent) and quality (64 per cent) topped their list of most important product attributes. But, health and environmental benefi ts have increased in importance since last year – including energy effi ciency (47 per cent in 2008, up 6 per cent), locally grown or made nearby (32 per cent, up 6 per cent), all natural (31 per cent, up 7 per cent), made from recycled materials (29 per cent, up 7 per cent) and USDA organic (22 per cent, up 5 per cent).
Despite the recession, consumers are still very engaged in environmental protection. However, consumer attitudes have changed from eco-elitism to that of conservation and frugality and are looking at products and services and that will provide more for their money. According to Raphael Bemporad, co-founder of BBMG: “The economic crisis has created a moment of refl ection where con-sumers are redefi ning what truly matters and evaluating purchases based on both value and values. This is a moment for leadership. By delivering on the multiple dimensions of value – price, performance and purpose – brands will be able to close the green trust gap, weather the economic storm and thrive long term.”
Times are certainly changing. For companies to main-tain their market position while keeping to green beliefs they must make adjustments that are relevant to spa goers and current circumstances.
Munira bint Nasser Al Missned and Christine Tilley
news & jobs updated daily at www.spaopportunities.comtra
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Spa Management
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Humber’s Spa Management diploma program coverseverything from managing a spa to starting your own– all within one year.
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For more information contact: Antonietta Perretta, Program Coordinator 416-675-6622 ext 4089
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Spa Management TrainingPart one: May 19 – 22, 2009Part two: July 14 – 17, 2009Wales, United Kingdom
With more than 50 spas in 28 countries and numerous awards, Raison d’Etre is one of the world’s leading Spa Companies.
Our proven Spa Management Training Program, previously available exclusively to our clients, is now open to spa managers and assistant spa managers worldwide. The course is tailored to you and your spa. Become a better, more effective leader and operator. Learn the tools to maximise profi tability and strategies to make your spa more successful, even in these diffi cult economic times.
The two part, eight day program includes all training materials and a follow up coaching session over the telephone.
All information, contact:Amanda Roman [email protected]
Upcoming courses
Introduction to Spa Management: Europe, Autumn 2009
Spa Management Training: Dubai, UAE, Winter 2009
1200 Lawrence Avenue West North York Ontario Canada M6A 1E3 Toll free in North America: 1-888-641-6300
www.elmcrestcollege.com
Established in 1976, Elmcrest College is the first registered private career college in North America wholly dedicated to curriculum for the spa wellness industry. Elmcrest College prepares students to become the highly skilled, job-ready spa personnel in demand by premier spas worldwide. Our graduates have gone on to work in all types of amazing environments from cruise ships and resorts in Dubai, St. Lucia, Barbados and Mexico to hotel and days spas worldwide.
Elmcrest College is the first to offer full-time diploma programs in Spa Management in North America. Our curriculum provides exposure to a broad spectrum of management skills, spa industry knowledge and practical applications from the front desk staff to the senior spa manager/director.
Our 10-month full-time program has attracted students from across the globe. Our curriculum represents some of the highest standards in the world. We provide students with the skills and knowledge highly sought after by today’s leading spa employers both locally and internationally.
For further information on our programs, contact our Admissions Department today at 416-256-5356 or by email at
WORLD-CLASS TRAINING FOR REWARDING SPA CAREERS
SPA MANAGER/DIRECTOR DIPLOMA PROGRAM
Interview: Todd Walter, Red Door Spa Holdings p24o e: C st a Cou t C a s p58
SHA Wellness Clinic, Spain p38
10LETTERS Rebecca Ram calls on all spa and
beauty companies to support a campaign
to end testing on animals
14NEWSRitz-Carlton launches a boutique
resort brand in Th ailand, the second
Palazzo Versace gets set for a 2010 open-
ing in Dubai, and changes to Las Vegas’s
CityCenter project are revealed
20 EVERYONE’S TALKING ABOUT FAIR TRADE
An increasing number of spa suppliers
and operators are investing in fair-trade
initiatives. We ask a panel of experts why
it’s important and what to look out for
24 INTERVIEWTODD WALTER
Th e CEO of Red Door Spa Holdings talks
to Katie Barnes about launching a new
day-spa division and rolling out facilities
in the face of global recession
30RESEARCH HEAVENLY CREATURES
Leonor Stanton reviews CatchOn’s study
of spa-goers in China’s fi rst-tier cities of
Beijing, Shanghai and Guangzhou
37THE WAY I SEE IT JANICE GRONVOLD
Th e US-based business consultant and
educator on demographic trends and sur-
viving the economic downturn
38MACRO SCOPESpain’s new SHA Wellness Clinic
combines cutting-edge Western medicine
with natural therapies and macrobiotics.
Rhianon Howells pays a visit
44CITY FOCUS FLOWER POWER
With its troubles in the past, the Ethiopi-
an capital Addis Ababa has a fl ourishing
spa scene. Sally Howard reports
48FAMILY MATTERS THE MARLEYS
Th e family of late musical icon Bob
Marley talks to Anne Dimon about trans-
forming his former home in the Bahamas
into a luxury resort and spa
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take a look inside the latest issue of spa business magazine...
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: C ese spa goe s p30
Carlton Hotel, Switzerland p64
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52 WONDERFUL SITENeena Dhillon explores how spa
operators can take advantage of the rising
number of consumer-facing spa market-
ing and gift ing websites
58PROFILE CHRISTIAN COURTIN-CLARINS
French skincare giant Clarins is caus-
ing a stir as it consolidates its presence in
the international spa industry. Rhianon
Howells fi nds out more from the chair-
man of the group’s supervisory board
64SPA SPY THE SPA AT THE CARLTON HOTEL
We mystery-shop the Tschuggen Group’s
newest spa in St Moritz, Switzerland
66SPA TOURISM MOUNTAIN MEDICINE
Julie Cramer reports on the new medical
wellness centres making the most of the
natural assets in Austria’s Tyrol region
72FITNESS FLEXIBLE THINKING
Stretching is as crucial to fi tness as CV
and resistance training. Kath Hudson
asks how spas can help guests limber up
76PRODUCTS Product and equipment launches
82FINISHING TOUCHMIND CONTROL
How psychotherapies can help treat IBS
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Spa Business, the sister publication to Spa Opportunities, is
written for owners, CEOs and managers of spas, and for the
investors, consultants and designers who work with them.
Published four times a year, it offers in-depth analysis of the
development and operation of spas in every sector and provides
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Issue No 57 © Cybertrek 200912 Read Spa Opportunities online www.spaopportunities.com/digital Issue No 62 © Cybertrek 200912 Read Spa Opportunities online www.spaopportunities.com/digital
SPA DIARY7-9 June 2009WELLNESS & SPAS MIDDLE EAST
Th is Dubai-based international trade fair will
present the latest products, services and solu-
tions for the spa, fi tness and wellness industries.
Tel: + 971 4 3380 102
Web: messefrankfurtme.com
15-17 June 2009THE WELLNESS & SPA
WORLD CONGRESS 2009
Annual event, this year in Marrakech, Morocco,
which provides a platform for hoteliers, manag-
ers and wellness professionals to meet tour
operators, travel agents and corporate buyers.
Tel: +41 22 7317 700
Web: spa-leaders.com
25 June 2009PARIS HOTEL & SPA
European rendezvous for leaders in the luxury
hotel and spa industries, the second annual
Paris Hotel & Spa event will be held at the Ritz
Paris in France.
Tel: +331 43 21 05 69
Web: parishotspa.com
19-21 July 2009COSMOPROF NORTH AMERICA
With pavilions for spa and cosmetics, over 730
companies are expected at this Las Vegas expo.
Tel: +1 916 774 8682
Web: cosmoprofnorthamerica.com
8-9 August 2009SYDNEY INTERNATIONAL SPA
& BEAUTY EXPO
Taking place in Sydney, Australia, this event
showcases the latest products, treatments and
equipment from leading brands and suppliers.
Tel: +61 2 9422 2535
Web: internationalbeautyexpo.com.au
2-4 September 2009NATURAL THERAPIES
& NATURAL HEALTH EXPO
Th is expo in Sydney, Australia provides a range
of solutions for natural health industry profes-
sionals as well as a large exhibition.
Tel: +61 2 9660 2113
Web: naturaltherapyexpo.com.au
4-5 September 2009VITA SPA 2009
Large tradeshow and medical spa expo, taking
place in Buenos Aires, Argentina. With a series
of events and networking opportunities for spa
and esthetic clinic owners and operators.
Tel: +54 11 4758 4340
Web: vitaspaweb.com
9-14 September 200958TH CIDESCO WORLD CONGRESS
Th e 58th annual congress of the Comité
International d’ Esthétique et de Cosmétologie
(CIDESCO) will take place in Kyoto, Japan.
Th e congress will include a wide and varied
range of lectures featuring international guest
speakers as well as an equipment, products and
services exhibition. Th is year’s theme will be In Harmony with the Skin and the Environment.Tel: +41 44 448 22 00
Web: cidesco-kyoto2009.com
10-13 September 2009INNER IDEA
A US-based conference, taking place in
California, and featuring a diverse selection of
mind-body-spirit programming and events.
Held at La Quinta Resort & Spa.
Tel: +1 800 462 1876
Web: inneridea.com
13-15 September 2009EUROPEAN SPA
EXHIBITION & SUMMIT
Part of the Beyond Beauty Paris event, this
extensive European-wide exhibition and
summit is held in Porte de Versailles. Primarily
aimed at all types of spa industry professionals,
from therapists to managers and owners.
Tel: +33 1 44 69 95 69
Web: beyondbeautyparis.com
13-16 SeptemberBEYOND BEAUTY PARIS 2009
An event suitable for many professional sectors
within the international beauty industry.
Beyond Beauty will take place in Paris, France,
and feature the latest products and equipment
as well as a range of suppliers and distributors.
Tel: +33 1 44 69 95 69
Web: beyondbeautyparis.com
20-21 September 2009OLYMPIA BEAUTY
A London-based exhibition showcasing
products and collections from beauty suppli-
ers around the UK. Hosting more than 300
professional beauty brands, this exhibition also
features two live educational stages.
Tel: +44 1959 569 867
Web: olympiabeauty.co.uk
[both pictures]: Th e European Congress on Anti-Aging & Aesthetic Medicine will take place in October
DIARY DATES
© Cybertrek 2009 Issue No 54 13Read Spa Opportunities online www.spaopportunities.com/digital© Cybertrek 2009 Issue No 62 13Read Spa Opportunities online www.spaopportunities.com/digital
23-26 September 2009SPATEC NORTH AMERICA FALL
A three-day forum in Las Vegas, Nevada, US,
comprising of one-to-one meetings between a
selection of spa owners, directors and design
companies and leading spa, beauty and wellness
product suppliers and vendors.
Tel: +44 20 8547 9830
Web: mcleaneventsinternational.com
5-8 October 20092009 ISPA CONFERENCE & EXPO
A key international conference, exhibition
and networking event for the spa industry in
Austin, Texas, US. With a wide range of speak-
ers, seminar sessions and exhibitions. Lance
Armstrong will be this year’s recipient of the
ISPA Alex Szekely Humanitarian Award.
Tel: +1 859 226 4326
Web: ispaconference.com
14-16 October 2009WELLNESS SUMMIT 2009
An event providing attendees with solutions,
knowledge and techniques from wellness
experts. Delegates include spa therapists,
managers, operators and owners, as well as
manufacturers and investors.
Tel: +603 9200 7966
Web: wellnesssummit.com
15-17 October 2009EUROPEAN CONGRESS ON ANTI-
AGING & AESTHETIC MEDICINE
Th is will be the second European annual con-
ference, focusing on a range of anti-ageing and
aesthetic topics for anti-ageing experts. Aimed
at a range of spa professionals as well as medical
practitioners. Taking place in Germany.
Tel: +44 20 8846 2906
Web: anti-agingevents.com/europe
18-19 October 2009SPA AND RESORT EXPO AND
CONFERENCE NEW YORK
Th e New York, US, arm of the Spa & Resort
Expo & Conference provides information
on enhancing patient and client care. It also
features the latest trends, techniques, treat-
ments, services and products. Th is event runs
alongside the New York Medical Aesthetics
Expo & Conference.
Tel: +1 203 840 5546
Web: spaandresortexpony.com
8-9 November 2009DUBAI CONGRESS ON ANTI-AGING &
REGENERATIVE MEDICINE 2009
Th e Dubai Congress on Anti-Aging & Aesthetic
Medicine will take place at the Dubai World
Trade Centre. Th e 2009 partners are the Ameri-
can Academy of Anti-Aging Medicine and the
World Academy of Anti-Aging Medicine.
Tel: +44 020 8846 2903
Web: tarsus-group.com
23-24 November 2009NATURAL BEAUTY SUMMIT EUROPE
Th is is the European arm of the Natural Beauty
Summit forum, which will cover develop-
ments in the natural and sustainable products
industry. Taking place in Paris, France.
Tel: +44 20 9567 0788
Web: organicmonitor.com
6-8 February 2010SPATEX
An exhibition for professionals in the pool, spa
and sauna industry. To be held at the Brighton
Metropole hotel in the UK.
Tel: +44 (0)1264 358 558
Web: spatex.co.uk
1-3 March 2010PROFESSIONAL SPA
Benefi t from in-depth themed days, with both a
strategic and practical focus on the key areas of
the international spa market. Held at London’s
ExCel arena in the Docklands.
Tel: +44 (0)207 812 3724
Web: professionalbeauty.co.uk
news & jobs updated daily at www.spaopportunities.com
to advertise telephone: +44 (0)1462 471907 email: [email protected]
cru
itm
ent
14
MANICURISTPEDICURISTCHEF
FITNESS TRAINER
SALARY : Excellent salary packagesCOMPANY : Lavanya Spa RiyadhLOCATION : Riyadh KSALavanya Day Spa is a new upscale destination in Riyadh KSA, that cater only to women, offering complete day spa experience and Provide Outstanding Women Relaxing Health Care with Artistic Atmosphere.
We are looking for a dynamic team to join with us, we need focused, hardworking individuals who take pride in working in the Spa industry.
Qualifi cationWith 2 years Work experience in 5 star Spa, Hotels, Saloon or Gym, motivated, dedicated, positive and open personality, friendly with good interpersonal skills and calm nature
TO APPLY: Send your Valid CV with Recent 2x2 Picture to [email protected] Please indicate the job order you wish to apply
ADDRESS : P.O. Box 50246, Riyadh 11523 Saudi Arabia
Mobile: +966-508802747 Fax: +966-01-4403333
www.lavanyaspa.com
BEAUTY THERAPISTOne of the world’s most exclusive residential private members’ clubs, this is an opportunity for someone who enjoys a more ‘boutique-style’ spa environment where service and expertise are the main drivers.
The successful applicant will have between 1 and two years experience in the Spa business preferably with some knowledge of Comfort Zone although full training will be provided.
Salary negotiable depending on skill level and experience plus commission/gratuities. All meals and uniform provided.
Reporting to the Spa Manager you would be part of a team comprising 6 therapists and 1 spa receptionist. Please send CV and photograph if possible to [email protected] or contact for job specifi cation and further details
The Carnegie Club at Skibo Castle is in a remote part of the spectacular Scottish Highlands and closest airport is Inverness therefore own transport, although not essential, is desirable to ensure best work/life balance.
Skibo Castle and Carnegie Club Scotland, UK
Algotherm are currently recruiting for an experienced
SPA MANAGER of an outstanding 750sqm Spa located in
Sylt, Germany for Hapimag group.
Language: German and English is compulsory, French is recommended.
A competitive salary along with commission will be offered to the successful candidates.
For selected candidates there will be two interviews, one over the telephone and the second in Sylt.
All applicants must have the legal documentation to work within the European Union or be able to
arrange their own work visa.
If you are interested in this wonderful opportunity and have the skills and experience needed then
please send your CV to: [email protected]
Carol Joy London is a new hair and beauty brand. With salons in Monte Carlo and London, not to mention having just been accepted into the Dorchester spa, it is already gaining a fantastic reputation in the industry. A rare opportunity is now available to join our team of professionals.
Carol Joy London's fl agship store is on Draycott avenue in Chelsea. With three treatment rooms and seven hair stations it is the epitome of luxury. We offer a range of specialised treatments and provide the products needed to continue your care at home. We have an international trainer to make sure that our client’s receive the top standard service that they have come to expect in all our salons.
The concept is unique, timeless and luxurious and therefore our team needs to be of the highest standard. We have three positions now available in our London premises, Salon Manager - who is also a hair dresser and would bring a clientele as well as motivating and leading a strong team. We also need a Beauty Therapist with experience in the industry. Along with a Receptionist/Sales Person to join our team. Our salon relies on product sales and therefore all positions require high capability in this area. Targets will be set and need to be reached. All positions are full time and references will be requested upon contact.
We're also recruiting for a Beauty Therapist based in Zürich,Switzerland who must speak German and a Hair Salon Manager & Hair Stylist/Colourist based in Monaco who must speak both English and French.
We are looking for dynamic, enthusiastic and professional individuals to drive our business and maintain the highest quality of care in the industry. The ability to work into early evenings and weekends when required is essential.
To join our inspiring team and brand that is on its way to becoming a global success please send CV’s via email directly to :
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Advertise in Spa Opportunities
Couples will be able to reserve a plantation-inspired design massage room with privatepatio and dipping pool.Additional features include an organic sparefreshment bar and a spa bath bar.Six new signature spa suites are also beingbuilt at Half Moon – each will include a studiofor private treatments or yoga classes as well asan outdoor soaking tub. Spa treatments willinclude ancient Jamaican healing remediesusing native fruits and botanicals.The resort also employs a ‘Spa Elder’, who isskilled in local holistic techniques and will cus-tomise private treatment menus for guests.Richard Whitfield, Half Moon’s managingdirector, said: “Fern Tree will be a world-classspa designed to fulfil the needs of the discerning spa goer.”
Half Moon is a privately owned property sit-uated within 400 landscaped acres. It alsooffers 51 swimming pools, a dolphin lagoon,restaurants, 13 tennis courts, an equestriancentre and two miles of private beaches.Danubius Hotels nears completion of spa hotel refurbishmentHungary-based hotel and spa operator Danubius Hotels Group is close to completing
the refurbishment work at two of its spa hotels – the Thermia Palace and Hotel Irma –
on the Slovakian spa island of Piestany. The revamps will include a comprehensive
redevelopment of the spa facilities at the 135-room Thermia Palace as well as the
refurbishment of the balneotherapy centre at Hotel Irma. (See Spa Business Q305 P18)
Services focusing on healthy sleepand detox solutions are expected tobe major spa industry trends this year,according to Spa Finder.The global spa company has pub-lished its fourth annual prediction ofspa industry trends, based on the personal experience of companyexecutives, consumer input and theviews of its worldwide spa partners.The 10 highlighted trends to watchfor include a focus on the emergingfield of sleep medicine and spa fusion,such as Watsu and yogalates.
TREND WATCHING IN 2007
Twenty new hotels and 15 new resortsare to be built in the Maldives after thegovernment agreed to add 35 unin-habited islands to its tourism portfolio. The move will increase the Maldives’portfolio of resorts by 58 per cent. Twenty of the 35 leases have beentaken up by developers and are set tosee the creation of 10 mid-market and10 luxury hotels. The remaining 15 islands have beenplaced in the care of a newly formedcompany called the Maldives TourismDevelopment Corporation.
MALDIVES RESORT PLANS
spa opportunities
latest news & jobs online: www.spaopportunities.com
Luxury spa to open in Jamaica
The Service Station, a Los Angeles–basedmale spa and barbershop, is to be rolledout to 10 new sites in southern California,US, within the next five years.Described by its owners as “part rock’n roll, part Zen”, the Cotner Avenue-based Service Station in LA opened inDecember 2005 as a place where theurban male “could receive great groomingservices and personal attention”.Founded by marketing executive ScottHolmes and inspired by a full-service gasstation his grandfather used to own,Service Station has been designed by FredSutherland of Fred 62 to resemble agarage, complete with a Le Mans pit stop,hoses producing jets of air to spray hairclippings away and a ‘pit-crew’ staff.
The Half Moon resort near Montego Bay inJamaica will open its new US$4m ( 3.1m,£2.2m) Fern Tree Spa in April this year.The 68,000sq ft (6,300sq m) luxury spa willfeature treatment rooms in a garden settingand a number of other facilities, including out-door plunge pools and showers, a hydrotherapyswimming pool, a yoga pavilion and a VIProom with its own garden terrace.
Barbershop concept to expand to10 new sites within five years
Service Station malespa to roll out in US
jobs and news for the spa and resorts industry worldwide
Issue No 1 5 January – 18 January 2007
www.spaopportunities.comUS$4m Fern Tree Spa for the Half Moon resort near Montego Bay
The spa has a VIP room with a garden terrace
A total of 35 new developments are planned
Visit www.spaopportunities.com or call +44 (0)1462 471912 to get listed
Rollout continues at Gansevoort Hotel Group
Th e expansion within the Gansevoort
Hotel Group (GHG) is continuing with the
announcement of third party management ven-
tures for Gansevoort Toronto and Gansevoort
Chicago, both of which will boast a spa as part
of their facilities when they open in 2012.
Most recently, GHG opened the Gansevoort
Turks & Caicos, a Wymara Resort in March
2009. Th e 91-bedroom property on the main
tourist island of Providenciales is located in
the western area of Grace Bay Beach and boast
reef-protected ocean waters on its beachfront.
Built by the Apollo Development Company,
the Turks & Caicos resort off ers a 7,000sq ft
(650.3sq m) infi nity-edged swimming pool as
well as an Exhale Spa.
Th e original Hotel Gansevoort opened in
New York City’s historic Meatpacking district in
2004, featuring G-Spa, a spa-lounge concept.
GHG is a subsidiary of WSA Management,
a real estate development and management
fi rm. Its principals have developed and/or
owned over 6 million square feet of offi ce and
industrial space and have more than 65 years
combined experience in the real estate trade.
Details: gansevoorthotelgroup.com
Andreus resort and luxury spa launchesTh e Andreus resort and spa has opened in
northern Italy within the Passeier Valley.
Schletterer Wellness & Spa Design were
responsible for the design of a number of areas,
including the spa and gym as well as the hotel’s
lobby and restaurants.
Wood and natural stone is used throughout
the hotel, as well as a large amount of natural
light and this is followed through into the
design of the 53,819sq ft (5,000sq m) spa,
which combines Alpine elements with a
Mediterranean infl uence.
Th e spa design fuses Alpine elements with Mediterranean infl uences
Along with the hotel, the spa is located
within a golf course. Facilities at the spa include
a herbal bath, refl exology foot baths, whirlpools
with underwater sound, a Kneipp walk, a
panoramic sauna and a heated outdoor pool.
Th e beauty area boasts private suites off ering
diff erent functions including a serail bath,
ayurveda and aquaveda treatments as well as
traditional and exotic massages.
Th e hotel also includes a garden where
indigenous fauna is mixed with olive and palm
trees. Details: schletterer.com
www.spaopportunities.com
American Massage Therapy Association (AMTA) +1 877 905 2700
Asia Pacific Spa and Wellness Council +1 818 789 2020
Australasian Spa Association +61 3 9387 9627
British Association of Beauty Therapy &
Cosmetology (BABTAC) +44 845 065 9000
British Hospitality Association (BHA) +44 845 880 7744
British International Spa Association (BISA) +44 1580 212954
British Resorts Association (BRA) +44 151 934 2285/2286
Comité International D’Esthétique
Et De Cosmétologie (CIDESCO) +41 44 448 2200
Complementary Medical Association +44 845 129 8434
The Day Spa Association +1 201 865 2065
European Spas Association +32 2 7332661
Federation of Holistic Therapists (FHT) +44 870 420 2022
UK Fitness Industry Association (FIA) +44 207 298 6730
Guild of Professional Beauty Therapists +44 870 000 4242
The International Federation of Aromatherapists +44 208 567 2243
International Health, Racquet and Sportsclub
Association (IHRSA) +1 617 951 0055
The International Medical Spa Association +1 201 865 2065
International Spa Association (ISPA) +1 888 651 4772
Institute of Hospitality +44 208 661 4900
Leading Spas of Canada +1 800 704 6393
New Mexico Spa Association +1 505 331 2344
New York Spa Association +1 315 359 9389
Premier Spas of Ontario +1 800 990 7702
Samui Spa Association +66 7742 08712
Spas Association of the Czech Republic +420 222 511 763
Spa Association Singapore +65 6223 1158
Spa Business Association +44 1268 745 884
Spa Finder (US) +1 212 924 6800 (Europe) +44 870 121 6066
Spas Research Fellowship +44 1737 213 169
Thai Spa Association +66 (0)2665 7395
VisitBritain +44 208 563 3000
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