Embed Size (px)
Citation preview
Read Spa Opportunities online: spaopportunities.com/digital
Susan Harmsworth awarded MBE for services to industry
Starwood Capital and HHM enter into new partnership
Susan Harmsworth, founder and chief
executive of ESPA, has been recognised in the
2010 Queen’s Birthday Honours with an MBE
(Member of the Order of the British Empire).
Awarded for her outstanding services to the
spa and beauty industry, the honour refl ects
Harmsworth’s involvement in the global spa
industry for the majority of her professional life.
She said: “I’m passionate about what I do
every day, but simply couldn’t have done this
without everyone else around me, so special
thanks need to go to clients worldwide and my
fantastic team.” Details: www.espaonline.com
Starwood Capital Group and Hersha Hos-
pitality Management (HHM) are to go into
partnership in a move aimed at providing the
latter with the fi nance to expand its operations
in the continental US.
Starwood Capital is a private investment
fi rm focused on real estate, while the privately
held HHM is a third-party hotel management
company that currently operates more than
70 hotels in the US. Th e new partnership will
be looking to invest in select-service and full-
service hotel management opportunities across
the country. Details: www.starwoodcapital.comHarmsworth founded ESPA in September 1993
Rotating hotel for Solta Island
Pevonia teams up with Elounda De Luxe
Th e designs for Europe’s fi rst rotating hotel, to
be built on a hillside olive grove on Solta Island,
have been unveiled.
Masterminded by Richard Hywel Evans of
Studio RHE, the new-build marina and resort
will be located 35 minutes by boat from Split.
Th e hotel will rotate from its position in the
centre of an infi nity-edged swimming lake that
cascades onto a hillside spa below. Guests will
have ever-changing views over the Adriatic Sea,
the surrounding countryside and the Roman
remains of a Diocletian fi sh farm.
The natural product and treatment line Pevonia UK, in association with Pevonia Greece, has unveiled a new partnership with the Domes of Elounda De Luxe Resort in Crete.
Pevonia is to be the primary brand within the Domes Spa, which has facilities including a black mosaic sea-water swimming pool and is a member of the Ledra Hotels & Villas group.
Business development manager for Pevonia Greece, Theodora Serefeas, said: “We have found that the Ledra group of hotels is an example of how a partnership based on mutual values can truly lead to success.” Details: www.domesofelounda.com
Th e hotel will rotate at a speed of 1.3 times per day
Th e Waterfall Spa will feature a water-walled
reception as well as fi ve treatment rooms that
are surrounded by a shallow lake.
Hywel Evans said: “Th is is a stunning ex-
ample of how exciting and bold design can be.
In the case of Solta Island, the need was simple:
every guest should enjoy the breathtaking view
and our design provides just that.”
Studio RHE was commissioned by the
Croatian developer Th e Profectus Group, which
is currently in the fi nal stages of signing off
the project. Details: www.studiorhe.com
Croatian property features swimming lake cascading onto a spa
spa opportunities Issue No 90 2 July – 15 July 2010 £2.00 www.spaopportunities.com
from the publishers of spa business world news, jobs & training updated daily online
Th e resort is a member of Ledra Hotels & Villas
Read Spa Opportunities online: www.spaopportunities.com/digital
Issue No 76 © Cybertrek 20092 Read Spa Opportunities online www.spaopportunities.com/digital Issue No 76 © Cybertrek 20092 Read Spa Opportunities online www.spaopportunities.com/digital
NEWS
Confi rmed opening date for Hotel Verta
Sicily’s third Hilton opens with a large Klafs spa
Hotel and resort operator Von Essen has
announced the opening date for its Hotel Verta
property in London, UK.
Th e hotel was originally scheduled to open
in June 2009, but the project has been delayed
a number of times due to problems in the
excavation of the site.
Although Von Essen was handed the keys to
the property back in February, the hotel will not
open to guests until 12 September 2010.
Th e hotel will also off er a subterranean spa
called Spa Verta. Facilities will include a hydro-
vitality pool consisting of air loungers, air seat,
standing air station and two neck massage
stations, sanarium, heated lounges, a steam-
room, sauna, gym and signature spa treatments
in the four therapy rooms.
Th ere will also be a grooming room, while
the lead brand for the spa’s treatments will be
product house Anne Semonin. Details: www.
vonessenhotels.co.uk
Hilton Worldwide has opened the Hilton Giardini Naxos in Sicily, the third prop-erty on the Italian island to open under the Hilton Hotels brand.
Formally known as The Russott Hotel, the property has been converted to a Hilton and operates as part of a fran-chise agreement with Russott Finance. Occupying a prime beachfront location, Hilton Giardini Naxos enjoys panoramic views across the Ionian Sea and boasts its own private beach.
The hotel’s facilities include a spa designed and equipped by German company Klafs, a Hilton Fitness by Pre-
cor fi tness centre and a swimming pool. The hotel also boasts two restaurants.
Sebastiano Russotti, president and CEO of Russott Finance Spa, owner of the Hilton Giardini Naxos, said: “The property is now a completely refur-bished hotel, which we anticipate will bring signifi cant growth in eastern Sicily, in particular the areas of Naxos and Taormina. We have appreciated the support and professionalism of the Hilton Worldwide team and look forward to continuing this relationship with the same enthusiasm in the future.” Details: www.hiltonworldwide.com
Th e hotel is located in London’s Battersea area
Packages from Healing Hotels
A range of new programmes have been
unveiled by some of the European members of
the Healing Hotels of the World holistic group.
Th e Grand Hotel Kronenhof, situated in the
Swiss Alps, is off ering an Anti Burnout Retreat,
delivered in co-operation with fi tness special-
ists Gut Training. Elsewhere, La Clairière Bio
and Spahotel in Alsace, France, is planning a
week-long ayurveda-based retreat in August
while Germany’s Zum Kurfürsten Vital and
Wellnesshotel is to focus on Traditional Chinese
Medicine. Details: www.healing-hotels.comExterior of the Grand Hotel Kronenhof
September launch for Von Essen’s luxury hotel and spa in LondonTHE LEISURE MEDIA COMPANY
European offi ce
Portmill House, Portmill Lane,
Hitchin, Herts SG5 1DJ, UK
Tel: +44 (0)1462 431385
Fax: +44 (0)1462 433909
email: please use contacts’
To book recruitment advertising, call
Emma Matthews +44 (0)1462 471907
Subscriptions
Julie Albone +44 (0)1462 471915
Editor
Liz Terry +44 (0)1462 431385
Managing Editor
Sarah Todd +44 (0)1462 471927
Journalists
Katie Barnes +44 (0)1462 471925
Pete Hayman +44 (0)1462 471938
Tom Walker +44 (0)1462 471934
Martin Nash +44 (0)1462 471933
Design
Ed Gallagher +44 (0)1905 20198
Internet
Dean Fox +44 (0)1462 471900
Display Advertising
Astrid Ros +44 (0)1462 471911
Recruitment, training & tenders
Annie Lovell +44 (0)1462 471901
Paul Thorman +44 (0)1462 471904
Simon Hinksman +44 (0)1462 471905
Financial Controller
Sue Davis +44 (0)1395 519398
Financial Administrator
Denise Gildea +44 (0)1462 471930
Circulation Manager
Michael Emmerson +44 (0)1462 471932
spa opportunities
Ordering your free copy of Spa OpportunitiesTo order Spa Opportunities, log on to www.spaopportunities.com email: [email protected] tel +44 (0)1462 471913 fax +44 (0)1462 433909Distribution: Spa Opportunities is published 24 times a year by The Leisure Media Company Limited, Portmill House, Portmill Lane, Hitchin, Herts SG5 1DJ, UK and is distributed in the USA by SPP, 75 Aberdeen Road, Emigsville, PA 17318-0437. Periodicals postage paid @ Manchester, PA POSTMASTER Send US address changes to Spa Opportunities, c/o PO Box 437, Emigsville, PA 17318-0437, USACopyright: The views expressed in print are those of the author and do not necessarily represent those of the publisher. The Leisure Media Company Limited. All rights reserved. No part of this publication may be reproduced, stored in a retrieval system or transmitted in any form or by means electronic, mechanical, photocopying, recorded or otherwise without the prior permission of the copyright holder. Printed by G C Print. © Cybertrek Ltd 2010 SSN 1753-3430
Issue No 90 © Cybertrek 20102 Read Spa Opportunities online www.spaopportunities.com/digital
© Cybertrek 2009 Issue No 76 3Read Spa Opportunities online www.spaopportunities.com/digital© Cybertrek 2009 Issue No 76 3Read Spa Opportunities online www.spaopportunities.com/digital
news & jobs updated daily at www.spaopportunities.com
Certifi cation for Tabacón Grand Thermal
Wyndham Hotel Group acquires Tryp hotel brand
Th e Tabacón Grand Spa Th ermal Resort in
Arenal, Costa Rica, has achieved the Luxury
Eco Certifi cation Standard (LECS), becoming
the fi rst hotel in the country and the second in
the world to pass all the requirements required
for certifi cation to be awarded.
Th e resort has also introduced Tabacón
Green, a programme intended to further
environmental awareness and allow each guest
to contribute in a meaningful, memorable way.
So far, more than 3,000 trees have been planted,
to help minimise the carbon footprint of arriv-
als by car or bus. More than 50 per cent of the
872 acres of land owned by Tabacón is under
protection as primary or secondary rainforest.
LECS was created in a partnership between
Sustainable Travel International, a global non-
profi t travel solutions provider and Leading
Quality Assurance (LQA). Th e LQA is a joint
venture with Th e Leading Hotels of the World
company, established to provide quality assur-
ance, benchmarking and training in the luxury
sector of the hospitality industry.
Costa Rica in continuing in its eff orts to
become the world’s fi rst carbon-neutral country
by 2021. Details: www.tabacon.com
In a deal worth around US$43m (£30m, 36m),
the Wyndham Hotel Group business unit is to
acquire the Tryp hotel brand from Sol Meliá
Hotels & Resorts.
Wyndham will also enter into a license agree-
ment with the current 91 Tryp hotels located
throughout Europe and South America that
will continue to be owned, operated, managed
or licensed by Sol Meliá. Th e two companies
have formed an alliance designed to develop
the Tryp brand globally and will market the
hotels through their respective central reserva-
tions systems and loyalty programmes.
Tryp, expected to be renamed Tryp by Wynd-
ham, is a select-service, mid-market brand.
Sol Meliá will continue to operate hotels,
resorts and vacation clubs under its seven other
owned brands. Details: www.wyndham.com
Th e thermal hot springs at Tabacón Grand Th ermal in Costa Rica
Spa Cenvaree extension
Th e next facility to open under the Spa Cen-
varee brand will launch at the Centara Grand
Beach Resort & Spa Sokhna, marking the
group’s entry into Egypt. Opening in October
2010, the spa will feature 11 multi-function
therapy rooms with separate male/female areas.
Th e luxury Spa Cenvaree brand is owned
by Th ailand’s Centara Hotels & Resorts group.
Details: www.centarahotelsresorts.comTh e new spa will open on 1 October
Sareeraya Villas to launch in August on Koh SamuiSareeraya Villas & Suites is to open with a large spa on Chaweng beach in north-ern Koh Samui, Thailand in July, 2010.
With four treatment rooms as well as a fi tness area, treatments offered will include Sareerya’s signature Royal Thai Massage while others will combine Thai, Chinese and Indian wellness traditions. Details: www.sareeraya.com
The Third Space to expand with second club in LondonThe UK-based health and fi tness club brand The Third Space is to open a sec-ond club in early 2011 in the Marylebone area of London. In addition to exercise facilities, equipment and training, the new development will also feature a spa.
Eric Dunmore, CEO, said: “We’re look-ing to offer the Third Space experience to more people within London. There is a huge demand for an innovative, premium health club facility in London’s affl uent areas, where the market is underserved.” Details: www.thethirdspace.com
Local Scottish authority rejects £1.3bn resort plansWoodland Trust Scotland has welcomed Perth and Kinross Council’s decision to refuse planning permission for a £1.3bn ( 1.56bn, US$1.48bn) resort at Pitlochry, Scotland. Under the plans, the estate would have been redeveloped into a private members’ club – incorporating a 104-suite hotel with restaurants and bars and a health spa with 10 suites.
Planning permission was refused on the grounds that the scheme would go against national policy and guidance.Details: www.perthshire.com
An artist’s impression of the new spa
© Cybertrek 2010 Issue No 90 3Read Spa Opportunities online www.spaopportunities.com/digital
Issue No 76 © Cybertrek 20091 Read Spa Opportunities online www.spaopportunities.com/digital
PRODUCTS
MIX AND MOSAIC
KANSHI PRODUCTS
From the Italian mosaic tile
maker Trend of Vincenza
comes the Vitreo, Brillante,
Shining (VBS) collection, which
combines vitreous glass tesserae
with a backing membrane matrix
made from polyurethane threads
for easier, faster installation.
Comprising three colour
‘families’ – the opalescent Vitreo,
aventurina-accented Brillante
and irridescent Shining – the
hand-cut mosaic squares can be
used individually or combined
for custom mixed designs. Th ere
is also a range of 24ct gold Auero
mosaics, hand craft ed with gold
leaf and lead crystal to create
further highlights and accents.
A new range of African aromatic
spa products called Kanshi™ –
meaning ‘beautiful fragrance’
– have been unveiled. Based on
natural skincare rituals, the
Kanshi™range features ingredi-
ents inspired by the fl avours of
West Africa and include papaya,
mango, coconut and shea butter.
Created by Dzigbordi K. Dosoo,
the founder and chief executive
offi cer of spa group Allure Africa
in collaboration with Lydia Sar-
fati, the founder of Repêchage®,
the entire range of 33 products
– grouped into dry and oily skin
types as well as body care and
lifestyle ranges – are available for
global distribution.
Product News
For more information, or to contact any of these companies, log on to www.spa-kit.net and type the company name under ‘keyword search’
POWERED BY
spa-kit.net
KEYWORD: trend of vicenza
KEYWORDS: allure africa
ÓG IRELAND’S SKINCARE
A new range of peat-based skincare for
both men and women has been unveiled
by Óg Ireland. Products include a cleanser,
toner, moisturiser, body scrub and body
mask. Pure 9,000 year-old peat is used
in the mask while peat extract is used in
the creams. Th ere is also a full menu of
treatments to accompany the products.
Natural peat contains essential oils, fatty
acids and lipoids which help to re-establish
the natural ph balance of the skin. It is said
to be naturally hypo-allergenic while it also
contains preserving properties and has
considerable moisture retention.
KEYWORDS: og ireland
KEYWORD: airex
Global gymnastic mat producer AIREX®
has created a new extra large version of its
Balance-pad. Th e multi-functional piece of
kit is 98cm (38.5in) in length and is said to
be particularly suitable for lateral position
exercises although it is also suitable for
endurance and therapeutic training. Usable
on both sides, the waffl e pattern on the top
and the underside of the pad ensures that
the product is non-slip while massaging
and stimulating the soles of the feet as well
as actively promoting blood circulation.
AIREX® XL BALANCE-PAD
Issue No 90 © Cybertrek 20104 Read Spa Opportunities online www.spaopportunities.com/digital
© Cybertrek 2009 Issue No 76 2Read Spa Opportunities online www.spaopportunities.com/digital
For more information, or to contact any of these companies, log on to www.spa-kit.net
SOUTH SEAS EXPERIENCE
REEBOK PINK STEP
SPC’S NEW BODY LOTION
TYLÖ SHOWER AND STEAM
Th e SPC brand of luxury spa products has
unveiled a new hand and body lotion. Coming
in a 300ml container, the lotion contains
rich moisturising ingredients including
sweet almond oil, apricot kernal oil and oat
extract which are combined to help nourish
and protect the skin. Combined with mallow
extract, the lotion is easily absorbed and is
particularly useful for treating dehydrated,
delicate, mature and sensitive skin. Th e lotion
joins SPC’s complete range of face and body
skincare products also includes the Decadent
Rose Cleanser, Decadent Rose Moisturiser,
Ginger Body Scrub, White Chocolate Body
Cream, Kiwi Complexion Scrub, Sweet Almond
Eye Balm and a range of massage oils as well as
a Exhilarating Citrus Candle. Originating from
the SPA SPC at Stoke Park in Buckinghamshire,
UK, SPC is a British skincare brand.
Swedish manufacturer Tylö has unveiled a new
sauna and steam bathing system for facilities
where space is an issue. Covering a total of
only 13.9sq ft (1.3sq m) of fl oor space, the
minimalistic i1309 sauna and i110/c steam
shower units have enough space inside for two
adults and have all the functions of larger, more
conventional sauna cabins and steamrooms,
including built-in LED lighting, a hygrometer
and thermometer. Th ere is also the option
of two diff erent sauna heaters with the i1309
[pictured, right], so it can be kitted out as
either a traditional sauna or to include a steam
sauna while the benches are made from heat
treated dark ash. Meanwhile, the fully glazed
i110/c corner unit combines a multi-functional
shower column incorporating a control panel
with 100 per cent humidity steam bathing, to a
maximum temperature of 45˚C.
BABOR has unveiled three new masks
and peelings called Fiji, Tonga and Tahiti
that feature selected active ingredients and
fragrances from islands in the South Seas. Each
also includes a mono oil, traditionally used
on the islands as a beauty aid and produced
from blossoms, fruits and herbs that are picked
right before dawn and then immersed in fresh
coconut oil. Th e Fiji moisturising gel-cream
mask peel is for dry skin and has exfoliant
grains made from coconut shells. With Vitamin
A pink step has been launched to coincide
with the 20th anniversary of the original
Reebok step. Described as perfect for low
impact aerobic training, the compact step
is only available for a limited time and
can be adjusted to three training heights
with interlocking block positions. It also
features non-slip fl oor blocks and a rubber
moulded platform which ensures that
even the most energetic steps can be taken
confi dently and with comfort, Th e step is
fi nished with a splash of pink fusion.
C-rich extracts of kiwi and mango, the Fiji
mask also includes the active ingredient
Lift olution as well as aloe vera and hyaluronic
acid. Th e mono oil used contains blossom and
fruit extracts of the noni tree and gardenia. Th e
rich Tonga peel mask for dry sensitive skin is
a smooth cream peel with exfoliating grains
made from shells of the tamanu fruit. Th e fi nal,
clarifying Tahiti gel is for blemished, combina-
tion and oily skin. Featuring exfoliating grains
made from pearl, this refi ning cleansing mask
treats the skin with active ingredients from the
island of Tahiti.
For more information, or to contact any of these companies, log on to www.spa-kit.net and type the company name under ‘keyword search’
POWERED BY
spa-kit.net
KEYWORD: spc
KEYWORDS: golden coast
KEYWORDS: escape fi tness
KEYWORD: babor
© Cybertrek 2010 Issue No 90 5Read Spa Opportunities online www.spaopportunities.com/digital
Issue No 90 © Cybertrek 20106 Read Spa Opportunities online www.spaopportunities.com/digital
SPA DIARY
for a full listing of future events please visit spaopportunities.com
18-20 July 2010COSMOPROF NORTH AMERICA
Mandalay Bay, Las Vegas, Nevada, US
Th is international beauty and cosmetics fair –
now in its eighth year – attracted 625 exhibitors
and 22,500 visitors in 2009. Th is year there is
a dedicated spa and wellness section. Confer-
ences and seminars are also off ered.
Tel: +1 480 455 3431
Web: www.cosmoprofnorthamerica.com
28-29 July 2010SPLASH! POOL AND SPA TRADESHOW
Broadbeach Island, Gold Coast, Australia
SPLASH! is primarily intended for manufac-
turers, retailers, architects, landscapers and
technicians to stay ahead of market directions
in the pool and spa industries.
Tel: +61 2 9660 2113
Web: www.splashexpo.com.au
21-22 August 2010A5M CONFERENCE
Sofi tel Melbourne on Collins,
Melbourne, Australia
Hosted by Th e Australasian Academy of Anti-
Ageing Medicine, the 2010 A5M Conference
will combine internal and external aspects of
anti-ageing and regenerative medicine and will
include over 30 workshops discussing the latest
research and protocols.
Tel: +613 9813 0439
Web: www.a5m.net/conferences
4-5 September 2010SYDNEY INTERNATIONAL SPA &
BEAUTY EXPO
Sydney Convention Centre, Sydney, Australia
One of Australia’s largest spa and beauty trade
events. Presents the latest ideas, products,
treatments and equipment from the country’s
leading brands and suppliers.
Tel: +61 2 9422 2535
Web: www.internationalbeautyexpo.co.au
12-13 September 2010EUROPEAN SPA SUMMIT
Portes de Versailles, Paris, France
A benchmark event since it was founded in
2007, the European Spa Summit is targeted
more particularly to hotel sector professionals
and covers all of the problems inherent in
setting up and managing spas.
Web: www.beyondbeautyparis.com
16-17 September 2010THE NATURAL HEALTH
CONFERENCE AND EXPO
Aotea Centre, Auckland, New Zealand
One of Australasia’s foremost trade events
for complementary healthcare professionals,
naturopaths, therapists, pharmacists and health
retailers. Taking place in New Zealand.
Tel: +61 2 9660 2113
Web: www.naturalhealthexpo.com.au
23-26 September 2010INNER IDEA CONFERENCE
La Quinta Resort & Club, California, US
An annual event dedicated to exploring the
cutting edge of fi tness and wellness. Celebrating
its fi ve-year anniversary this year, it will feature
more than 100 sessions on Pilates, yoga, Nia®,
GYROKINESIS® & GYROTONIC® exercise.
Keynote speakers will include six-time Iron-
man® world champion Mark Allen and shaman
and healer Brant Secunda. It is organised by
the IDEA Health & Fitness Association, a
leading membership organisation of fi tness and
wellness professionals with more than 23,000
members in over 80 countries.
Tel: +1 858 535 8979
Web: www.ideafi t.com/Inner-IDEA
5-7 October 2010SPA & BEAUTY RUSSIA
Moscow Expocentre, Russia
A new professional spa and beauty tradeshow,
launched by Mondial Spa & Beauté last year. It
will also include the Spa & Beauty Congress,
targeting spa directors, managers and investors.
Tel: +7 495 225 45 51
Web: www.spa-and-beauty.ru
10-11 October 2010PROFESSIONAL BEAUTY
MANCHESTER
Manchester Central, Manchester, UK
A leading professional health, beauty and
wellness event. Last year’s show saw more than
17,000 beauty trade buyers meet, learn and buy
from industry suppliers and get the latest tips
at a series of free masterclasses relevant to their
businesses and careers. Experts taking part
this year will include Andy Rouillard, Daniel
Sandler, Gill Morris and Jaclyn Hughes.
Tel: +44 20 7728 5000
Web: www.professionalbeautymanchester.com
12-15 October 2010INTERNATIONAL SUMMIT ON
MEDICAL TRAVEL, WELLNESS &
RETIREMENT (IMWELL)
Makati Shangri-La Hotel, Philippines
Th e 2010 IMWell Summit is for healthcare, hos-
pitality and travel industry leaders from around
the world, as well as policymakers from diff er-
ent governments and agency bodies. All come
together to integrate various healthcare delivery
models, systems and global benchmarks for an
effi cient, productive and equitable delivery of
healthcare across nations and societies.
Tel: +632 910 8030
Web: www.philippinesheartofasia.ph
13-16 October 2010INTERBAD
Trade Fair Centre, Stuttgart, Germany
Th e 22nd international trade fair for swim-
ming pools, pool and bath technology, saunas,
physiotherapy and wellness will take place in
Stuttgart. At the same time, there will also be a
congress for professionals within the recre-
ational and medicinal bath industries.
Tel: +49 711 18560 2591
Web: www.messe-stuttgart.de/interbad
Th is year’s Inner Idea Conference will take place in September in California, US
DIARY DATES
Balanced Body® Pilates Innovative group programming
Training and workshops at
your facility
Unlimited potential for
non-dues revenue
For functional training at
its best, call 00-800-7220-0008
or visit www.pilates.com.
Movement for LifeTM
Sara adds 18 metres to her drive.
Your facility adds £61,546 to its bottom line.
Heather Blankinship, the new spa operations director at Amanresorts p24
Peninsula Hot Springs, Australia p68Six Senses Destination Spa, Phuket p48
10SPA VISIONA record-breaking massage and a
fl oating spa in Th e Netherlands
12 LETTERS Wellness tourism at its best is high-
lighted by an Australian MP
14NEWS Starwood reveals its four-star spa
brand; Spa Chakra is acquired; and
Fairmont makes its Chinese debut
20EVERYONE’S TALKING ABOUT LONGER MASSAGES
Is 60 minutes really long enough for a
therapist to massage all areas of the body
eff ectively? Kath Hudson reports
24 INTERVIEW HEATHER BLANKINSHIP
Th e spa operations director at Aman-
resorts was inspired to create places of
healing aft er a serious car accident 14
years ago. She tells Katie Barnes about her
plans to take Aman spas to the next level
30RESEARCHLOCAL HERO
PKF’s latest report highlights how locals
have boosted hotel spa business in the
downturn. Leonor Stanton reviews the fi nd-
ings and gets feedback from the industry
34CROSSING CULTURES Rhianon Howells fi nds out more
about Hôtel Les Ottomans in Istanbul
38SPA TOURISM CURIOUS ABOUT CROATIA
Croatia is the fi rst country under the
microscope in Terry Stevens’ three-part
wellness tourism series about the Balkans
42THE BIG PICTURE Katie Barnes visits Novi Spa, one
of the largest wellness facilities in Europe
46THE WAY I SEE ITJEFF MATTHEWS
Th e president and COO of Mandara on the
group’s new four-star spa brand, Chavana
48UNCOMMON SENSE We look at Six Senses’ fi rst desti-
nation spa in Phuket and its rollout plans
subscribe online at www.spabusiness.com
take a look inside the latest issue of spa business magazine...
subscribe today
Hôtel Les Ottomans, Istanbul p34 Butlins fun spa, UK p58
Retirement spa: Richmond Village, UK p72 esea c : Spa Se t e t esea c epo t 009 p6
PH
OT
O: IST
OC
K.C
OM
/JAC
OB
WA
CK
ER
HA
USE
N
52FOCUS ON ENERGY FIELD IMAGING
What is energy fi eld imaging and should
spas off er it? Rhianon Howells investigates
54 SWEDE HEART Spa consultancy Raison d’Etre has
worked on some famous spas, but has now
stepped into the spotlight with its own
branded spa facility in Stockholm. Katie
Barnes pays a visit
58 FUN TIME SPA Caroline Wilkinson tries out disco
showers and mango-scented steamrooms at
Ocean Spa, the £2m facility at UK holiday
park Butlins, which aims to attract those on
a middle income with its fun image
61RESEARCH SPA PSYCHE Leonor Stanton reviews the Spa
Sentiment Research Report 2009 – which
looks into the spending habits of spa-
goers – and also reveals what the industry
thinks about its fi ndings
64 MODERN MOROCCO Morocco is teeming with tourists
and has a strong wellness tradition, but
how are its spas appealing to today’s visi-
tors? Julie Cramer reports
68 LIVING THE DREAM Jennifer Todd talks to Charles
Davidson, the man behind Peninsula Hot
Springs – Australia’s fi rst thermal resort –
which just completed an AU$8m upgrade
72 VILLAGE LIFE Richmond Village, a UK retirement
home operator, has added two luxury well-
ness facilities to its sites. Rhianon Howells
fi nds out more about spas for the elderly
76FITNESS GETTING PERSONAL How spas could use the Myers-
Briggs Type Indicator personality test to
develop a more eff ective fi tness off ering
78PRODUCTS Product and equipment news
82FINISHING TOUCHA PIECE OF THE ACTION
Just the simple act of exercising is enough
to boost your body image, a study shows
subscribe online at www.spabusiness.com
Spa Business, the sister publication to Spa Opportunities, is
written for owners, CEOs and managers of spas, and for the
investors, consultants and designers who work with them.
Published four times a year, it offers in-depth analysis of the
development and operation of spas in every sector and provides
an informative and insightful range of news and articles.
Your collection of magazines will contribute to the success of
your business today, and also grow to
become a unique reference source and
record of the growth of the market.
You can subscribe online at
www.spabusiness.com
or call the subscriptions team on +44 (0)1462 471913
spa business - uniting the world of spas
Issue No 90 © Cybertrek 201010 Read Spa Opportunities online www.spaopportunities.com/digital
as
news & jobs updated daily at www.spaopportunities.com
Social media workshops launched for spas and salons Marketing and training services provider Sleep-
ing Lion has unveiled two new social media
workshops for the spa and salon industry.
Th e fi rst, called Building A Successful Online
Media Strategy is a one-day workshop that can
also be tailored to a half-day course if required.
Th e second, called Social Media Marketing In
Six Weeks, takes place over one hour per day
as an online course to help spas better connect
directly with their customers and is run in
association with online reputation management
company Tiger Two.
Sleeping Lion was launched in 2005 by
marketing professional Sarah Taylor. During
Taylor’s career, she has worked with brands
including Six Senses, Mandara Spa, Th e Savoy
Group and Th e Caledonian Club. Details: www.
sleepinglion.co.uk
New fi ve-star spa programme
James Watt College in Scotland has teamed up
with a number of spas to develop a new, one-
year training course for a small number of its
students with the intention of creating an elite
team of spa professionals. Facilities involved
in the training and off ering work experience
include the Walled Garden at Loch Lomond,
the Carrick Spa at Cameron House Hotel and
Stobo Castle. Details: www.jameswatt.ac.uk
TRAINING
Spas matter² management tool for spas and health clubsA new management tool called spas matter² has been unveiled for professionals within the spa, salon and fi tness industries.
Designed by June Cox and Nicki Kurran, the business tool and resource has been created to help inject structure to existing businesses as well as help new companies launch effectively. Spas matter² helps to transform tedious and forgeten tasks into simple, manageable steps allowing manag-ers to focus on building their company as well as protect their bottom line.
The resource covers a range of business areas including health and safety, human resources, operating standards, business management, makreting, energy savings and performance management and is available in hard copy. A web-based version is to launch later in 2010 and will provide instant access and management analysis reporting tools. Details: www.spasmatter2.vpweb.co.uk
TOO MUCH KNOWLEDGE CAN BE DANGEROUS
Crispin examines how educated incapacity could be aff ecting the progression of staff in the wellness industry
Crispin is the
managing director of
Brandhouse, a leading
independent brand
agency, specialising in
strategy and creativity.
Brandhouse focuses
on understanding
the people who
use brands and the
emotional bonds that
they form with them
Crispin Reed
I had the pleasure of attending the Global Spa Summit in Istanbul recently. There were many highlights and great speakers. One in particular that stood out was a
talk given by Edie Weiner, the president of Weiner, Edrich, Brown, Inc., a leading futurist consulting group in the United States. Of the many pearls of wisdom that she imparted was the concept of ‘educated incapacity’.
The term educated incapacity refers to an acquired or learned inability to understand or even perceive a prob-lem, far less a solution. It’s based on the phrase ‘trained incapacity’ coined by the economist Thorstein Veblen, who used it to refer to, among other things, the inability of those with engineering or sociology training to understand certain issues which they would have been able to under-stand if they had not had this training.
The training is essential to gain the skill, and there is a requirement for people to be qualifi ed to perform certain roles, spa therapy being no exception. But the argument goes that the training comes at a cost by narrowing the perspectives of the individuals concerned.
Consequently, the more expertly or better trained a person is, the more diffi cult it can be for that person to see a solution if that solution falls outside the framework that they’ve acquired via their training.
So when they’re confronted by a problem and a solu-tion presents itself that’s outside an accepted framework, an expert is often less likely to see it than an amateur
without the confi ning framework. For example, if you’re not feeling well you are highly likely to want to see a fully trained doctor rather than someone untrained. But if a new cure is developed that is at odds with accepted norms, the medical profession is often the last to accept it. Educated incapacity is very much alive and kicking in the corporate world. Edie Weiner cited the example of Sony, who revolutionised portable music with the intro-duction of the Walkman but promptly sued Napster when they launched. Had they not suffered from educated inca-pacity, Sony would have seen the future and introduced downloadable music themselves.
For me, this raises a number of interesting points in relation to the recruitment and training of therapists. As a principle, a spa will want therapists who are well trained in a specifi c treatment or range of treatments. Increasingly though, they demand of therapists that they perform other roles, either formally or informally. Educated incapacity would suggest that specifi c training could end up narrowing their vision and make them less capable of performing other tasks. Job descriptions should therefore be more open, more specifi c and more rigorous to refl ect additional responsibilities. And on-the-job training should be designed to ensure that therapists remain open to new solutions and indeed are pre-disposed to seek them out.
One thing is for sure. The future is going to come and we all need to be ‘capacitated’ to deal with it.
news & jobs updated daily at www.spaopportunities.comtra
inin
g &
ed
ucatio
n
11
Forthcoming issues:
16 JULY 2010 Book by 6 July
30 JULY 2010 Book by 20 July
13 AUG 2010 Book by 3 August
to advertise T: +44 (0)1462 471907 E: [email protected]
spa opportunitiesjobs and news for the spa and resorts industry worldwide
The latest news & jobs online: www.spaopportunities.com
Further brand extension for Canyon Ranch’s SpaClub
10 Minute Manicure expands
US-based health and wellness company Canyon
Ranch is to further extend its SpaClub brand
via a new deal with Regent Seven Seas Cruises.
Via its SpaClub brand, Canyon Ranch will
become responsible for the spa, beauty, well-
ness, fi tness and spa cuisine facilities onboard
the entire Regent Sea fl eet.
A Canyon Ranch SpaClub will be installed
on each ship in December 2009 with the
fi rst cruises to feature the facility being 18
December for Seven Seas Voyager, 20 December
for Seven Seas Mariner and 28 December for
Seven Seas Navigator. Details: rssc.com
American brand 10 Minute Manicure is to
extend its reach away from the airport and into
towns and cities across the US.
Th e franchise model – which off ers
manicures on a no-appointment-necessary
basis – will be available for sites across the US.
Th e model for the company changed as a
result of the economic downturn, combined
with the diminishing amount of renovation
work happening in American airports.
First opened in January 2006 at Cincinnati
Airport, there are currently a total of 10 airport-
based 10 Minute Manicure sites. Details:
10minutemanicure.comA Lulur Ritual taking place within a SpaClub
Work begins on ‘sunken’ hotel
Natal Ocean Club spa to launch in late 2010
Construction work has begun on the Songjiang
Hotel, a ‘sunken hotel’ being created in a 328ft
(100m)-deep water-fi lled quarry in Songjiang
close to Shanghai, China.
Situated inside the Shanghai Sheshan Na-
tional Holiday Resort in the Sheshan Mountain
area of Songjiang, the 21-fl oor hotel will have
two underwater levels, 17 fl oors between the
surface of the water and ground-level and two
fl oors above ground-level.
Design and engineering consultancy Atkins
won a competition in 2006 to design the hotel,
which is expected to be completed by the end
of 2010. According to lead architect Martin
A luxury new destination spa will open at the Natal Ocean Club on the Cabo Sao Roque in Rio Grand Do Norte, Brazil in late 2010.
The 5,000sq ft (464.5sq m) Sky Spa will feature a water lounge with views of the Atlantic and include swimming pools as well as hot and cold plunge pools. The spa will also boast a red-wood sauna, eucalyptus steamroom and heat and water-therapy circuits.
Opening in November 2010, the Natal Ocean Club will become a mem-ber of the Preferred Hotels & Resorts group and will have a range of suites and private villa accommodation. De-tails: preferredhotels.com
Th e entire concept of the development will revolve around water and wellness
Jochman, the entire hotel concept will revolve
around water and nature-based wellness and
spa facilities. Th ere will also be a large spa off er-
ing on the water level of the property.
Th e underwater fl oors will house a restaurant
and bedrooms facing an aquarium, while the
lowest level will contain a leisure complex
off ering a swimming pool and water sports.
Designer Atkins has made sustainability key
to the hotel’s construction, including generating
electricity and heating from the site’s geother-
mal energy. A naturally-lit internal atrium will
incorporate the existing rockface of the quarry.
Details: atkinsglobal.com
Songjiang-based property to be built in a water-fi lled quarry
spa opportunities Issue No 70 18 September – 1 October 2009 £2.00 www.spaopportunities.com
from the publishers of spa business world news, jobs & training updated daily online
Th e 5,000sq ft spa will feature a water lounge
www.business.humber.ca
Spa Management
Take a one-year journey into
Humber’s Spa Management diploma program coverseverything from managing a spa to starting your own– all within one year.
business.humber.ca
For more information contact: Antonietta Perretta, Program Coordinator 416-675-6622 ext 4089
www.yogafit.com
1200 Lawrence Avenue West North York Ontario Canada M6A 1E3 Toll free in North America: 1-888-641-6300
www.elmcrestcollege.com
Established in 1976, Elmcrest College is the first registered private career college in North America wholly dedicated to curriculum for the spa wellness industry. Elmcrest College prepares students to become the highly skilled, job-ready spa personnel in demand by premier spas worldwide. Our graduates have gone on to work in all types of amazing environments from cruise ships and resorts in Dubai, St. Lucia, Barbados and Mexico to hotel and days spas worldwide.
Elmcrest College is the first to offer full-time diploma programs in Spa Management in North America. Our curriculum provides exposure to a broad spectrum of management skills, spa industry knowledge and practical applications from the front desk staff to the senior spa manager/director.
Our 10-month full-time program has attracted students from across the globe. Our curriculum represents some of the highest standards in the world. We provide students with the skills and knowledge highly sought after by today’s leading spa employers both locally and internationally.
For further information on our programs, contact our Admissions Department today at 416-256-5356 or by email at
WORLD-CLASS TRAINING FOR REWARDING SPA CAREERS
SPA MANAGER/DIRECTOR DIPLOMA PROGRAM
www.thehotelshow.com
Connecting over 5,000 spas with spa-goers around the worldThanks to patent-pending technology, SpaBooker’s iPhone users can now find spas, check deals
and book appointments 24/7. SpaBooker is the fastest- growing spa management software company. We offer an exceptional management solution that also brings you new customers.
To learn more visit www.Spa-Booker.com
Contact: SpaBooker, Tracey Solanas [email protected]; SpaFinder, Europe Kevin
Turnbull [email protected]; SpaFinder, U.S. Brad Jones [email protected]
The New SpaFinder iPhone App
recru
itment
13
news & jobs updated daily at www.spaopportunities.comre
cru
itment
www.ruddingpark.co.uk
SPA MANAGEROur new spa development will be opening in December 2010 and we are looking to recruit a Spa Manager to over-see and develop this new addition to Rudding Park’s established Hotel, Golf and Holiday Park. Our beautifully designed and boutique style spa has been conceived to provide our guests with a truly personalised and memorable experience.
This role would be ideally suited to a candidate who enjoys a ‘hands on’ style of management, working with and within the team. Previous experience of managing a team of therapists is essential, possibly in a Head Therapist or Assistant Manager role in a large spa. You will be required to select, train and mentor your therapists and create a strong team ethos and culture of excellence, establishing a new benchmark in terms of quality and care whilst delivering therapies to a very high standard.
If you are interested in applying for this exciting opportunity,
please send your CV to: [email protected] or Human
Resources Department, Rudding Park, Follifoot, Harrogate HG3 1JH
now recru i t ing for ;Hairdressers .Personal Trainers Beauty Therapists . Massage Therapists Barbers . Nail Technicians . Spa Receptionists
Greatcareers
Contact: Jan GreenEmail: [email protected]: www.onespaworld.com
Imagine working for the leading spa operator on board
luxury cruise ships. Steiner operates spas on over 131
luxury cruise ships sailing the seven seas.
O N E S PA W O R L D
www.cameronhouse.co.uk
AT THE CARRICKON LOCH LOMOND
‘Scottish Hotel Spa of the Year 2008, 2009 & 2010’
Spa Therapists & Hair StylistsThe Carrick Spa - on the Bonnie Banks of Loch Lomond and part of the world renowned Cameron House Hotel. This is Scotland’s fi nest spa; a quintessentially Scottish escape into a sumptuous world of indulgence and pampering.
We are looking for the very best therapists and Hair Stylists to complement our expert team. Passion, drive and the desire to deliver exceptional service is a must and the successful candidates will need to demonstrate all these attributes. We are currently recruiting for therapists to work at the Carrick Spa and recently opened ‘Beauty Bar at Cameron House’. Experience is preferred but top students and outstanding personalities will also be considered. Training in our product houses and guest journey is necessary for all successful recruits along with retail training.
Full and Part Time applicants will be considered with fl exible working times to include evenings and weekends. Evening only therapists, seasonal therapists (June- October), weekend only therapists, massage therapists and holistic therapists
Salary and package are dependent on experience but are very competitive for the best applicants. Benefi ts of Employment are extensive including friends and family rates throughout DeVere Hotels and free Health Club Membership.
Interested applicants should forward their CV to [email protected]
Chandler’s Cross, Hertfordshire
Set in 300 acres of park and woodlands, The Grove is a 5-star luxury ‘groovy-grand’ hotel located in the south-east of England. Our spa, Sequoia was recently voted Best Spa in the World by readers of the Daily Telegraph’s Ultra Travel Magazine 2009.
Sequoia offers the ideal opportunity to escape from the stress and strains of dailylife and to enjoy some personal and deserved pampering.
We are looking for experienced and professional Spa Therapists to join the team who will be responsible for delivering ESPA treatments and maintaining five star standardsacross the spa. As a team player in a very busy and high profile environment, successfulcandidates will be expected to support other areas of the spa operation including stock control and achieving sales targets. In return, candidates will be given the opportunity to continue developing their career within the luxury spa industry.
Eligibility to work in the UK (we are unable to process applications from those without the right to work in the UK)Recognised beauty therapy and massage qualification – ESPA trained a distinct advantageAppropriate previous experience and development in a 5-star spa environment or similarExcellent understanding of client care and five star treatment standardsGenuine interest in holistic spa treatments Ability to work as part of a dedicated and passionate teamFlexible approach to working hoursGood level of written and spoken EnglishImpeccable personal presentation
To apply for this position please send your CV to
to advertise telephone: +44 (0)1462 471907 email: [email protected]
14
recru
itm
ent
spa opportunitiesJOBS ONLINE
visit www.spaopportunities.co.ukfor more details on the following jobs
for more spa news and jobs updated daily visit www.spaopportunities.co.uk
Beauty TrainerCompany: MitoniaLocation: Dubai, United Arab Emirates
TherapistsCompany: Cinq Mondes SpaLocation: Egypt
Spa ManagerCompany: Holmes PlaceLocation: Switzerland
Health and Wellness ManagerCompany: Chiva-SomLocation: Hua Hin, Thailand
Full Time Fitness InstructorCompany: Eden Hall Day SpaLocation: Nottinghamshire, United Kingdom
Massage TherapistsCompany: Steiner One Spa WorldLocation: Worldwide
Beauty TherapistsCompany: Steiner One Spa WorldLocation: Worldwide
Spa Manager Company: Cinq Mondes SpaLocation: Egypt
Spa TherapistsCompany: Holmes PlaceLocation: Switzerland
Part / Full Time Life Guard Company: Eden Hall Day SpaLocation: Nottinghamshire, United Kingdom
UPDATEDDAILY
Our Luxury Spa sits within the stunning surroundings of the award
winning Sofi tel London Heathrow at Heathrow’s Terminal 5.
Our Spa offers up to the minute and indulgent facilities coupled with an extensive choice of relaxing treatments. A spacious haven of tran-quillity and refi nement will greet you at the Sofi tel Spa where guests and clients can enjoy use of our hydro suite, wide-reaching choice of treatments and also make use of our purpose built relaxation area.
We are looking for a fi rst class Spa Supervisor and Spa Therapists to join our established team.
SPA SUPERVISOR
Key responsibilities would include;
To set an example to all therapists. Overseeing and maintaining the high standard of treatment and service
within the spa and treatment areas. Assist the Spa Manager in ensuring retail sales are adhered to, the emphasis
being on profi tability. Ensure a par stock appropriate to the business demands. Will be expected to
do stock control, stock takes and orders Responsible for motivation of therapists Ensure exemplary levels of guest service are consistently maintained Maintaining the cleanliness and hygiene of all treatment rooms, in accord-
ance with the Health and Safety and Hygiene legislation. Assist the Spa Manager in co-ordinating the day to day running of the SPA. Promote and sell the services of the Spa and maximise the potential of all sales. Will be expected to assist and perform various demonstrations and events. Training and assessment, which will be properly recorded in the relevant areas
for all therapists. To set the highest standard at all times in professionalism, and friendly attitude To maintain impeccable standards of appearance and grooming, wearing the
company uniform and badges at all times. To perform any other duties deemed reasonable by management.
The successful candidate will ideally have supervisory experience from within simi-lar fi rst class establishments and knowledge of all key beauty techniques. Relevant qualifi cations are essential. Previous ESPA training would be a distinct advantage.
SPA THERAPISTSKey responsibilities would include;
Undertaking consultations and treatments; o Facials o Massage o Manicure & Pedicure o Waxing o Body Wraps o Hot Stones
To promote the health and wellbeing benefi ts to clients receiving treatment on a regular basis.
The delivery of an exceptional, luxurious client care at all times
The successful candidate will ideally have a minimum of 1 years experience from within similar fi rst class establishments and knowledge of all key beauty tech-niques. Qualifi ed to NVQ level 3 in Beauty Therapy or equivalent (CIDESCO) is essential. Previous ESPA training would be a distinct advantage.
A high degree of professionalism is a must along with the ability to communicate clearly and work on a fl exible basis including weekends and evenings. A polished appearance is absolutely essential for this role.
Competitive salary and benefi ts are on offer for the right candidates along with a fabulous working environment.
Please apply by email to [email protected]
If you have not received a response within 7 days of applying please assume that your application has been unsuccessful.
news & jobs updated daily at www.spaopportunities.com
15
pro
perty
Visit spaopportunities.com or call +44 (0)1462 471912 to get listed
Nicaraguan alliance made for Grupo Mariana
Th e Grupo Mariana Family of Resorts and
Wyndham Worldwide Hotels & Resorts have
gone into partnership to create the US$30m
(£20.3m, 24.4m), 330-room Wyndham
Mariana Resort & Casino in Nicaragua.
It will be one of the centrepieces of the Sea-
side Mariana Spa & Golf Resort development.
Located near the cities of Masachapa and
Pochomil on the country’s Pacifi c Coast, the
resort will cover 923 acres and overlook a beach
from which the land rises to the banks of the
Tecolapa River, framed by the Sierra Mountains.
Th e central American property will be
located near the village of San Rafael Del
Sur, around an hour’s drive from the capital
Managua. Amenities will include a destination
spa, a luxury hotel and a private beach club as
well as a Jack Nicklaus golf course.
Th ere will also be a medical facility as part of
the resort as well as a ‘town centre’ with shops,
restaurants and cafes.
Construction work began on the resort
development in December 2009. Th e fi rst phase
– including the spa, residences and beach club
– will be completed by December 2011. Details:
www.seasidemariana.com
2012 launch for Eléa spa in Cyprus resortTh e Eléa Golf & Spa Resort near Paphos, Cy-
prus, will be launched later this year in part of
a development plan that will include extensive
spa facilities opening within the next two years.
Designed by the six-time major winner, Sir
Nick Faldo, the par 71 golf course is located
8km from the international airport and will
become the centrepiece of Eléa Estate, a luxury
resort development.
Th e Eléa Estate will boast luxurious villas and
apartments, a boutique hotel supported by a
Th e entire estate will be completed and opened by the middle of 2012
range of dining options, extensive spa facilities
and a 24,326sq ft (2,260sqm) clubhouse with
underground parking. Th e spa – together with
a boutique hotel – is estimated to be completed
by mid-2012.
Th e course will also be supported by the Eléa
Golf Academy that sits alongside the clubhouse.
It features a full length driving range complete
with target greens and bunkers, a short game
practice area and a putting green. Details: www.
palmerstonhotels.com
www.spaopportunities.com
American Massage Therapy Association (AMTA) +1 877 905 2700
Asia Pacific Spa and Wellness Coalition +65 6337 7473
Australasian Spa Association +61 3 9387 9627
British Association of Beauty Therapy &
Cosmetology (BABTAC) +44 845 065 9000
British Hospitality Association (BHA) +44 845 880 7744
British International Spa Association (BISA) +44 1580 212954
British Resorts Association (BRA) +44 151 934 2285/2286
Comité International D’Esthétique
Et De Cosmétologie (CIDESCO) +41 44 448 2200
Complementary Medical Association +44 845 129 8434
The Day Spa Association +1 201 865 2065
European Spas Association +32 2 7332661
Federation of Holistic Therapists (FHT) +44 870 420 2022
UK Fitness Industry Association (FIA) +44 207 298 6730
Guild of Professional Beauty Therapists +44 870 000 4242
The International Federation of Aromatherapists +44 208 567 2243
International Health, Racquet and Sportsclub
Association (IHRSA) +1 617 951 0055
The International Medical Spa Association +1 201 865 2065
International Spa Association (ISPA) +1 888 651 4772
Institute of Hospitality +44 208 661 4900
Leading Spas of Canada +1 800 704 6393
New Mexico Spa Association +1 505 331 2344
New York Spa Association +1 315 359 9389
Premier Spas of Ontario +1 800 990 7702
Samui Spa Association +66 7742 08712
Spas Association of the Czech Republic +420 222 511 763
Spa Association Singapore +65 6223 1158
Spa & Wellness Association Singapore +65 6323 9235
Spa Business Association +44 1268 745 884
SpaFinder (US) +1 212 924 6800 (Europe) +44 870 121 6066
Spas Research Fellowship +44 1737 213 169
Thai Spa Association +66 2665 7395
VisitBritain +44 208 563 3000
CONTACT BOOK CONTACT BOOK CONTACT BOOK CONTACT BOOK CONTACT BOOK CONTACT BOOK
