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Sygnature
FROM THE EDITOR –
Charlotte v/d Walt
As we look ahead to the New Year, we also reflect
on our valued partnerships and wish our clients
continued prosperity and growth together.
“Success does not consist in never making
mistakes but in never making the same one a
second time” – George Bernard Shaw
STAFF MILESTONES & NEWS ✓ Congratulations go to the following staff
on their long service awards, Eric Mtollo 5
years, Obed Zuma 10 years and Veronica
Chetty 15 years.
✓ Congratulations to Veronica Chetty who
celebrated her 40th and Warren Keet his
50th.
✓ Ryan Chetty became a dad to a healthy
baby girl.
“It’s not about being the best, It about being better than you were yesterday”
NEW APPOINTMENTS
Jennifer and Justine - Durban
Chernelle, Albert and Melissa – Cape Town
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Veronica Chetty 15 years service
STAFF FUNCTIONS
Dec 2018 year end function
The staff had time out at WESTVILLE OLD
BOYS SPORTS CLUB (WOB) with a theme of
DENIM AND DIAMONDS. There was a photo
booth, beer pong competition – guys against
the gals and best dressed with lucky draw
prizes.
SYNERGY CELEBRATES 23 YEARS IN THE
INDSTRY
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Cpt office, enjoyed Valentines with a special
Valentine’s birthday, the Branch Manager,
Warren turned 50 as well
Valentines Day
Staff dressed up in Red and White, had a fun
Shipping quiz, was offered icecream and cake
Sandra won prize for most effort and a
stunning valentine
Staff skills training in Cpt
office
Charlotte met with the new staff, perused the
lovely new offices and gave All the staff
extensive skills training.
The staff have settled nicely in their new
offices in Cpt, which is close to the canal walk.
Welcome to Giro our friendly Cpt receptionist
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TRAINING PROVIDED BY ASHMY HARRIBY
FROM OUR CPT OFFICE TO Mr. TONY
LOOTS
Ashmy provided step by step training using
“dummy” documents on how to frame entries
and to show how Synergy verifies the
information from the hard copy before we
capture the information.
Ashmy and Mr. Tony Loots made up various
test cases of Import and Export shipments in
order to train SARS on the know- how of the
SAD 500 DECLARATIONS.
The test cases were based on the following
information together with the supporting
documents.
• UNDER ENTRY INCORRECT ROE USED
• OVER ENTRY INCORRECT CURRENCY
USED
• CONSIGNMENT CLEARED AS NEW
BUT INDICATES ON THE INVOICE
FROM THE SUPPLIER AS SECOND
HAND
• TEMPORARY IMPORT UNDER REBATE
CODE 490 BUT INDICATES ON THE
SUPPLIER INVOICE HIRE AND LEASE
• RE IMPORT UNDER REBATE CODE
409, MO3 WITH NO VAT PAYABLE TO
SARS
• EURO RATE OF DUTY CLAIMED WITH
THE INCORRECT EURO CERTIFICATE
NUMBER
• EURO CERTIFICATE WITH THE
INCORRECT WEIGHT ON THE
CERTIFICATE AND ON THE SUPPLIER
INVOICE
•
Mr. Loots was very impressed with how our
system operated and how user friendly it was.
We may see a similar system being developed
by SARS in the near future.
From: Beyers Theron
[mailto:[email protected]]
Sent: Thursday, February 7, 2019 9:55 AM
To: '[email protected]'; Clive Reid
Cc: Tony Loots; Johan Marais
Subject: FW: Training
Good morning gents,
I am told by Tony that you have kindly
assisted us by providing test cases for our
training material. It is really appreciated, and I
wanted to thank you for your assistance in
this regard. As we are getting “leaner” with
regards to skilled personnel and as the old
guard gradually goes on pension, it has
become so important to not only invest
in training customs officers, but also to breed
an understanding of what the impact is of
what we do on trade in general and on the
economy.
I am sure that there will be lots of value to be
gained from your work and in general a much
closer collaboration with other trade parties.
Beyers Theron
Chief Officer (Acting) | Customs & Excise
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B-BBEE LEVEL 1
Black ownership 51%
Black female ownership 30.54%
We welcome Director
Bronwynn Boswell to the Synergy
Family
HISTORY MADE IN WALVIS BAY History was made when 4 luxury cruise liners
came alongside and moored at the docks all at
the same time:
THE MSC MUSICA, THE NAUTICA, AIDA AURA
AND THE MAJESTIC QUEEN ELIZABETH
ARRIVED THE FOLLOWING MORNING.
Approximately 7000 passengers would have
disembarked.
An aerial view of the progress of the new
promenada/waterfront area. Hoping to be
completed Oct 2019.
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A poem written by ROB IRWIN in 1980
(Entry dept) which was published in
Emotional Journeys
THE SEA
Down in the deep blue sea
A fish I’d like to see
And as I sit and look around
The waters I see with fish abound
Darting from a little nook
To savour the bait upon my hook.
A fisherman sits and waits his turn
To catch a fish for money to earn.
A rare shell upon the beach
I find within my reach.
To put a shell against my ear
The echo of the sea I hear.
On the horizon I see a ship
And people jumping off to have a dip.
DURBAN CULTURE
The iconic bunny chow, a generous serving of
curry in bread, and not actually a rabbit, but
best eaten with your hands and to use the
bread to soak up the delicious gravy.
While many classify this dish as one of Indian
origin, you wont find a bunny chow in the
whole of India. Per the indian Consulate in
Durban they have confirmed that Durban has
the highest concentration of Indians outside
of India – 900 000.
Banya was an old name for the Indian
population in Durban and some insist the
term bunny originated from this and chow
was a cliché for food.
So how did this iconic meal come to be in
Durban? It is said that Inidan slaves arrived
by steam ships between 1860 and 1911 and
worked on the British owned sugar
plantations, then know as Natal.
They used the bread as a container and made
what they knew how, but were not able to
access all the ingredients. Over time this has
become a delicious curry dish.
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Social Responsibility
Synergy is proud to be associated with Project
Feed the Children for more than 10 years.
“An average of 28 Food parcels are distributed to families, per week, in Cloverdene; 4 food parcels per week in Emaphupheni; and 31 food parcels per month, to widows in Mashiwa. We also supply sandwiches on a daily basis at 3pm, to the Cloverdene and Mashiwa campuses. Emaphupheni campus will be following shortly. We assist, financially, to the Merlewood Crèche in Port Shepstone, with monthly contributions toward food for the kids. Two plates of food supplied daily to pensioners. At the kitchens we prepare and serve 2x nutritious hot meals at 8.30 am and 12pm, to our ECD children as well as many street children, who do not want to be a part of our ECD programme, on a daily basis.”
Synergy also donated a container which they
made into a community library.
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6 WAYS TO BUILD BETTER
CUSTOMER RELATIONSHIPS
Synergy prides ourselves on customer service and accuracy
Synergy customer service Policy
To earn the respect, confidence and loyalty of our various customers by providing them with products and services of the company with superior quality and reliability. To fulfill our obligation to our Shareholders and employees by providing a fair return on investment and by ensuring future growth.
Satisfying customers is’nt enough to guarantee they will come back ou need to go above and beyond. This is how you exceed expecations
1. Understand what your customers value
2. Show you genuinely care 3. Adapt to their pace 4. Let your brand be your guide 5. Model the behaviour you want to see 6. Remember that relationships are built
over time
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A map of the SADC countries that form part
of the SADC-EU EPA.
There was still a need for improvement
in changing the structure of trade
between the Southern African
Development Community (SADC) and
the European Union (EU), said trade and
industry minister, Dr Rob Davies, ahead of
the first EU/SADC Economic Partnership
Agreement Joint Council meeting to be
held in Cape Town tomorrow.
He conceded that South Africa had
managed to increase exports of value-
added products to the EU, thus
contributing to South Africa’s industrial
development objectives, adding however
that more should be done.
Davis said that the first meeting of the
Joint Council provided an opportunity for
the ministers of the SADC EPA states and
the EU to discuss the state of play in the
trade between the parties and how the EPA
could contribute to inclusive and
sustainable development.
The ministers will also consider a number
of procedural issues such as the approval
of the rules of procedures of the various
committees created to oversee the
implementation of the EPA.
“The core objective of the SADC EPA
Group and EU’s joint efforts in
implementing the agreement must be to
ensure that the EPA enables sustainable
development in the SADC EPA states
through changing the structure of trade,
including the fundamental structural
imbalance in the trade between the parties,
and promote value-added trade,” said
Davies.
South Africa, Botswana, Eswatini,
Lesotho, Mozambique and Namibia
signed the Economic Partnership
Agreement (EPA) with the EU in June
2016. The agreement provisionally entered
into force on 10 October 2016, replacing
the trade chapter in the Trade
Development and Cooperation Agreement
(TDCA) between SA and the EU.
Through the EPA South Africa gained
improved market access into the EU for
agricultural products such as wine,
sugar, ethanol and fruit, as well as for
fisheries. SA exports to the EU have
increased from R214 billion in 2015 to
R262 billion in 2017. SA exports to the
EU are led by vehicles which
contributed 26% of total exports in
2017, followed by precious stones and
metals, nuclear reactors, edible fruit
and nuts and ores, slag and ash which
contributed 17%, 8%, 8% and 7%
respectively in the same year.
There’s ‘room for improvement’ in
SADC/EU trade agreement – Davies
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Discovery of gas and light oil 180km off
shore of Mossel Bay and headed by
TOTAL – intend resuming drilling
operations in December this year.
Synergy was involved in the Project on behalf
of one of our client’s.
Synergy handled all the Temporary Import of
the Rig (Deepsea Stavanger) and the four
assisting vessels (Pacific Dragon; BBTroll;
Normand Ranger; Far Starling), in addition we
cleared and moved all the equipment and the
pipes; containers and fairings ).
On closing down the Project we forwarded all
the return equipment, pipes and destructed
the Fairings under Customs supervision.
To the Synergy Cpt team – well done!
The rig Deepsea Stavanger
AMY MOODLEY
The martial arts school my husband and I
belong to is called “Shun Wu Tang Martial
Arts Academy (SWT)” We have been
involved for 2 years 4 months. I have my
Brown belt (4th belt)
There are 7 schools in South Africa,
schools in France and the main school
being in Taiwan.
• We learn Traditional Southern Luohan Kung Fu Style (Traditional Chinese Martial Arts) as well as self defense and discipline.
• We follow a traditional training regimen which is similar to Karate in the sense we do “forms” which is similar to “karta” in karate but Martial Arts is more flowing and flexible and has much more strikes and blocks than Karate.
• There are many techniques taught in the SWT syllabus some of which are Strengthening workout sessions, fitness challenges, grappling, sparring, Tae Kwon Do, Jeet Kwon Do and Muay Thai. We use hand-to-hand and weapons combat.
• Students start from as young as 5 years old and we have students right up until nearly 50 years
• We adhere to strict discipline and rules once in the Kwoon ( training hall) and follow a grading system to judge expertise and earn rank. This system is similar to Karate belt system.
There’s also a website to have a look at
www.shunwutang.co.za and a Facebook
page.
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HUMAN RECOURSES-
An induction programme is the process used
within many businesses to welcome
new employees to the company and prepare
them for their new role. ...
An Induction Programme can also include the
safety training delivered to contractors before
they are permitted to enter a site or begin
their work.
An induction brings the staff into an
organisation. It provides an introduction to
the working environment and the set-up of
the employee within the organisation. The
process will cover the employer
and employee rights and the terms and
conditions of employment, culture, history of
the company, health and safety, amongst
other items
At Synergy, within the first week of
employment we provide an induction to make
the new staff member feel welcome and party
of our synergy family. Our SHE committee
assist with contractors.
A good employee induction process can lead
to happier employees, and hence increase
the productivity of a firm.
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Tips to prevent Hijacking
1. Your elbow is the strongest point on
your body – use it
2. If a robber asks for your wallet/purse
– do not hand it to them – toss it
away and then run in the other
direction – he is more interested in
the wallet
3. If you are ever thrown into a trunk of
a car, kickout the tail lights and stick
your arm out of the hole- wave like
crazy
4. Do not get into your car and then
message on your phone or check your
shopping list or eat etc.- predators are
watching
5. When getting into your car in a
parking lot, keep looking around you,
look inside your car. Do not park next
to vans or if a van is parked next to
you when your return, be vigilant or
ask security to join you.
6. Do not take a lift alone and be careful
when using stairwells.
7. If the predator has a gun and you are
not under their control, run as the
predator will only hit a running target
(you) 4 in 100 times
8. If someone is in the car with a gun to
your head, gun the engine and speed
into anything, wrecking the car as the
air bag will save you. If they are in the
back seat they will get the brunt
9. Unfortunately women cannot be
sympathetic, predators prey on this
and you will be abducted.
Stay alert and safe and look out for
yourself, family and neighbors
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DURBAN BLAST FROM THE PAST
Durban Harbour 80 ton crane
Athlone Bridge over the Umgeni river
Island view – early 80’s
Famous Thirsty’s at the entrance of the
Harbour
Paddling pools
Durban Esplanade
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Common issues in the Cold
store
As the world’s specialised ‘reefer ship’ fleet continues to decline, it is estimated that containers are today utilised for up to 75% of all temperature-controlled cargo shipments. The process of correctly packing, handling and monitoring both equipment and cargo is one that will continue to demand attention.
The majority of insurance claims involving perishable cargo are found to occur due to:
1. Confusion over Celsius and Fahrenheit
2. Poor communication of requirements (plus versus minus temperatures)
3. Failure to monitor or plug in the cargo Transport unit throughout its journey.
Instances of ambient cargoes, such as bread and chocolate, being mistakenly shipped in deep freeze conditions or conversely cargoes of fish and animal carcasses requiring to be shipped under deep freeze conditions below -18DegC, arriving with the consignee at +18DegC are all too common. Inevitably, these simple mistakes result in a dramatic deterioration of the cargo, leading to claims of total loss and often disposal costs.
"Often the simplest of errors result in high value losses"
While the Celcius scale is most commonly used globally, certain regions (such as USA) or trades may utilise Fahrenheit. Adding to the confusion, 0°C is a widely recognised temperature setting for chilled cargoes, whilst 0°F is a widely recognised temperature setting for frozen cargoes. Again, accurate communication is key to avoiding potential losses.
Once the shipping instructions have been made clear, the container needs to be functioning properly. Reefer equipment should be regularly inspected for conformity, especially prior to loading and such units
should be serviced and maintained regularly. Visual checks for damage should also be carried out prior to packing. Damage to the internal vents, perhaps caused by previous poor packing, can severely affect the efficiency of air flow through the transport unit, which in turn can result in a failure to reach the set point temperature.
It is also essential to check regularly that the data logger equipment is fully functional. It is now possible to monitor this data remotely and for warnings to be raised when temperatures fluctuate unexpectedly. However, such technology is of little value if the data logger itself is not operational.
"Time is of the essence and can have a dramatic effect in mitigating a loss."
Pre-packing checks and correct packing play an important role. The CTU operator is responsible for ensuring that the provided CTU is in good condition, clean and free from odour. The packer also needs to be satisfied that the unit is clean1. The cargo must be evenly distributed with due care taken to ensure a free flow of air and pallets stacked safely and securely. Crucially, cargo should be cooled to the desired carrying temperature prior to loading; cargo packed at elevated temperatures is unlikely to achieve the desired setting and is at risk of rejection by the consignee. Whilst prevention is better than cure, if things do go wrong when dealing with temperature sensitive cargoes, time is of the essence and can have a dramatic effect in mitigating a loss. Early appointment of an expert to assess a cargo alleged to have suffered temperature abuse can often result in at least a portion of the cargo being either accepted or saved by means of a salvage sale. Further, there are specialist distressed cargo service providers able to perform micro-biological analysis on cargo to determine whether or not it is safe to enter the food chain
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DESTRUCTION OF PRODUCTS - OFFERED
BY SYNERGY
Synergy Worldwide Logistics offers a
secure product destruction to your
rejected products.
We can assist with destruction for any
product.
To mention a few:
Meat products
Electronic products
Metal
Plastic
We will provide a full service, from
booking the Inspector to when the
product is destroyed. Waste Disposal
Certificates and Dumping Certificates will
be provided by the relevant parties.
Please contact: Sumaya [email protected] or /Feroza [email protected] For further information
DESTRUCTION
