From Mercer to Cooper B-Line:The Chrystal York Story

04/20/23 1IDM/ISE 288 Interview Presentation

Facts

Chrystal York• Graduated from Mercer:

May 2007• Major: Industrial

Management

Cooper B-Line• A leading manufacturer of

quality support systems and enclosures for the mechanical, electrical and telecommunications industries.

• Cooper B-Line employs approximately 1,200 people nation-wide.

• Cooper B-Line's products are used in a variety of settings for the commercial, industrial, utility and OEM markets

04/20/23 IDM/ISE 288 Interview Presentation 2

College Preparation• Helpful Courses:– Statistics– Operations Management– Simulations– Linear Programming– Industrial Case Studies

• Internships:– Management Sales Internship at Belk– Human Resources Internship at ARINC Engineering– Process Improvement Intern at Milliken & Co.,– Quality Engineer Intern at Rheem Manufacturing

04/20/23 IDM/ISE 288 Interview Presentation 3

Currently…..

• Job Title: Quality Manager• Job Description: – Responsible for ensuring quality to the customer– Creating processes that have quality built in– Responsible for processing all product complaints

from our customers – Responsible for supervising quality technicians

04/20/23 IDM/ISE 288 Interview Presentation 4

Typical Day

• Work 80% of the time in cross-functional groups• Supervise 5 employees• Good Day:– Working closely with vendors on any nonconforming

materials – Develop corrective actions for internal quality

incidents – Develop quality standards for any new products– Communicate with customers

04/20/23 IDM/ISE 288 Interview Presentation 5

Future

• Short-Term Goals– Gain more exposure and training in the quality function – Move into a production or Materials managerial role

• Long-Term Goals– Director of Quality and Continuous Improvement at

Cooper B-Line (5 Years)– Vice-President of Operations at Cooper B-Line (10

Years)

04/20/23 IDM/ISE 288 Interview Presentation 6