From inspiration to realization

Stacey Schuneman: Microsoft Program MangerStacey Gardner: Microsoft Senior Learning and Development Specialist

Karen Peters: GP Strategies Assessment Program Manager and Lead IDLaura Campbell: former GP Strategies Project Manager

Alex Wright: Becauz LLC Assistant Program Manager

Certification Program Background

Next Steps…

How do we decide what goes in the certification program?

Where do we start?

How do we calculate success?

Is there a gap?

Governance Model

Roles and Responsibilities (5) Meetings (5 sets)Key Role Interactions (5)Internal Organization External Group Links

Discipline Curricula (14) *

Assessment and Progression Approach

Links to Career and Rewards

Certification ModelDeployment Plan

Technology Roadmap

Cost Estimate

360 Insight! *

Area Needs Assessment

Segment Priorities

Curriculum and Certification Design Process

Inputs Approach Design Plan

Certification Program Background

Global Approach• Consistent skills certified across

disciplines• Ability to set local course

priorities• Easy for employees to

understand

Repeatable Process• Applicable to other global

regions• Documented process for faster

deployment• Defined collaboratively with all

teams involved

Straightforward Governance• Uses existing resources• Ensure local relevance and

engagement• Enables efficient decisions• Integrates with other academies

Assessment Approach• Ensures demonstrated

knowledge and competence• Straightforward path to

certification

Progression Approach• Ensure baseline professional

competence• Logical path over time• Reinforces Compete and

Product competence

Links to Career and Reward• Tied to Commitments• Rewards for demonstrated

competence

Key Benefits of Certification, by Design Component

Certification Program Background

What is the Profile of Excellence

Input from high performing role from the field, reflecting real-life role requirements.

A high-level vision of what a high performing (Excellent) role should act like.

A comprehensive role document, to bring clarity to your role, responsibilities and outcomes.

Detailed information, guidelines and expectations to help develop your full potential as role and advance your career.

Clear inroad to all other Role, Readiness and Career documents.

Specific annual (FY) commitments and/or detailed accountability metrics.

Items for short-term use only. An End-of-Year performance

assessment.

Gain insights and clarity regarding the specific expectations of the role role.

Visualize standards of Excellence for Individual performance.

Develop a career-oriented vision for self-development and skill enhancement.

Facilitates a discussion during MYCI on role expectation, specifically to identify areas of development.

Gain insights and clarity regarding the specific expectations of the role.

Improve the quality of a discussion with the role around effectiveness in Role.

Identify specific individual learning needs and discuss specific Readiness solutions.

To facilitate a career development coaching session, based on role performance, rather than only (FY) attainment metrics.

It contains… It is NOT aimed at… Helps the employee… Helps the Manager…

The Profile of Excellence helps Employee and Manager gain insights and clarity into an excellent role performer

SMSGR is leveraging a modified Delphi process created by Karen Peters, GP. This data-driven model allows SMEs to align objectives and weighting in the following ways:• Coordinates key business goals and gaps • Drives team consensus on learning outcomes and weighting before

designing • Provides guidelines and data for scoring and reporting

Modified Delphi Process

7

8

CM identifies overlaps in

business and course objectives

and PoE.

Solidify desired

behaviors and outcomes to

assess.

GP Drafts Delph

i I.

Review Delphi I of proposed behaviors and

outcomes.

Vote using comments. If Yes move to

Delphi II. If No, conduct round two of Delphi I.

Delphi I: Behaviors and Outcomes ConsensusGP and CM

Delphi Panel

9

GP drafts Delphi

II

Draft Delphi II Vote using comments. If Yes,

develop CA. If No, conduct round two of

Delphi II

SRA/ID uses Delphi I and II to recommend

scenario contexts for CA

Approve CA Spec (Delphi I and II results with scenario

contexts)

Delphi II: Prioritize and Weight Behaviors and Outcomes

Delphi Panel

GP and SRA