Regulatory Compliance Fuel Costs End of Life Damage Costs Fines Total Cost of Ownership P46 Reporting Regulatory Compliance Fuel Costs End of Life Damage Costs Fines

How to move a business from good Management Information to leading Business Intelligence

Regulatory Compliance Fuel Costs End of Life Damage Costs Fines Total Cost of Ownership P46 Reporting Regulatory Compliance Fuel Costs End of Life Damage Costs Fines

Key Points• Great BI – what is it and what does it consist of? • Requirements.

• How to establish great BI in the business.• What processes are required?

• Business impact.• Why clients will love it and how it will help Hitachi reduce costs & grow

revenue.

Regulatory Compliance Fuel Costs End of Life Damage Costs Fines Total Cost of Ownership P46 Reporting Regulatory Compliance Fuel Costs End of Life Damage Costs Fines

Definitions and Remit• Management Information, or MI, differs from business information

(BI) as the information used in BI is used to improve and support decision-making, whereas the information used in MI is from monitoring customers, suppliers and competitors to help understand the business and how it performs over a period of time.• BI is a broader scope of information, to help optimise decisions and

performance by both sales and our customers.

Regulatory Compliance Fuel Costs End of Life Damage Costs Fines Total Cost of Ownership P46 Reporting Regulatory Compliance Fuel Costs End of Life Damage Costs Fines

Approach• ...is in these slides but personal style also includes:

• Take into account the input of key stakeholders.• Skilled questioning of all stakeholders to reveal obvious and not so obvious.• Give full consideration to ease of use and design.

Regulatory Compliance Fuel Costs End of Life Damage Costs Fines Total Cost of Ownership P46 Reporting Regulatory Compliance Fuel Costs End of Life Damage Costs Fines

Analysts

Ease of Use

Time SavingReliable

Existing skills and abilities

Credible

Adds value to us and the business

Sales

Makes Customer Happy and shows

we understand them…and creates

a Buzz!

Commercial- Makes renewal

& new sales easier

Other factors via model such as SLEPT- Social - e.g. diesel, accidents, PR- Legal - e.g. driver-less widely allowed- Environmental - e.g. emissions- Political - e.g. e-car subsidies- Technological - e.g. telematics

Requirements & Benefits - Hitachi

Regulatory Compliance Fuel Costs End of Life Damage Costs Fines Total Cost of Ownership P46 Reporting Regulatory Compliance Fuel Costs End of Life Damage Costs Fines

Requirements & Benefits - CustomerCustomer Headaches

TCO

Fines and Admin

End of Life Damage

Costs

Legislation

Fuel Costs

Review Requirements- What does he / she need

- what keeps them awake at night.

BenefitsInformation & recommendations that save money & make their life easier such as:Fleet recommendations - LegislationReduce fuel costs - Value of telematics

Regulatory Compliance Fuel Costs End of Life Damage Costs Fines Total Cost of Ownership P46 Reporting Regulatory Compliance Fuel Costs End of Life Damage Costs Fines

Establishing Leading BI• Factors – not exhaustive but include:• Cost, existing systems knowledge, training.• Benefit and value – both format and content.

• Relationships and awareness.• Develop close sales, analyst, customer working relationship.• Strong internal awareness re info supply and provision.

• Processes – efficient and reliable• Internal & external information. Data warehousing.

• Review – regularly with sales, client and management. Iterative.

Regulatory Compliance Fuel Costs End of Life Damage Costs Fines Total Cost of Ownership P46 Reporting Regulatory Compliance Fuel Costs End of Life Damage Costs Fines

Summary ....…and….• What is it? How do you do it? Business Impact.

• Provides broad information needs of organisation. Accurate, timely and relevant.

• Full requirements investigation, all stakeholders. Including format required.

• Organisation – tri-party team model. Strong internal awareness.

• Internal Factors – be wholistic e.g. existing team knowledge & skills.

• Processes - efficient & reliable for gathering internal and external data, storing, retrieving, analysing and reporting.

• Impact - Closer client relationships. Commercial benefits.

Regulatory Compliance Fuel Costs End of Life Damage Costs Fines Total Cost of Ownership P46 Reporting Regulatory Compliance Fuel Costs End of Life Damage Costs Fines

The Tool Hitachi Has Already - Powerpivot

Free Excel Add-OnFully Customisable

Online & Updated in Real Time

Uses existing IT support

Builds on Excel knowledge

Greater reliability than Excel since it uses MS database technology

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Questions?

Thank you

Regulatory Compliance Fuel Costs End of Life Damage Costs Fines Total Cost of Ownership P46 Reporting Regulatory Compliance Fuel Costs End of Life Damage Costs Fines

For The Future• Further ahead?• Perhaps one day, outsourced service of their administration e.g. fines, service

scheduling. “The reality is that someone who looks at outsourcing properly will realise that what is really being outsourced is the administration and the stuff that stops fleet managers from doing what their job should be.” Ross Jackson, CEO of fleet management company Fleet Operations.

Fleet News, 24th August 2016