The 5-star Westin Hotel in the heart of Dublin welcomes people from all over the world. As a luxury hotel, part of how it gives guests a superlative experience is through having a seamless check-in and card processing solution.

Alan Melia, Finance Director of at the Westin, Dublin says, “We want to make our guests feel as comfortable as possible. They need a luxury five star experience and for that to happen the whole payment process needs to be as seamless as possible.”

Next day settlement

Being an American owned brand, The Westin attracts many of its guests from the United States. Alan says, “A big percentage of our credit card transactions are processed through American Express. Elavon offer a next day settlement service for Amex transactions which is good for cashflow and for ease of reconciliation.”

“We recommend Elavon for their merchant services. We have found them to be a good partner in providing reliable systems backed up by quality customer service.”

Alan Melia Finance Director

From Check-In To Check-Out, Elavon’s Payment And Processing Solutions Are Designed For Hotels

Elavon Financial Services DAC. Registered in Ireland – Number 418442. Registered Office: Block 8, 1st Floor, Cherrywood Business Park, Loughlinstown, Co. Dublin, Ireland.Elavon Financial Services DAC, trading as Elavon Merchant Services, is regulated by the Central Bank of Ireland.

“Elavon is seamless, easy to use and very customer friendly.”

Darren Davit, Revenue Auditor

Reports, customised to your needs

Darren Davitt is the Westin Hotel’s Revenue Auditor and he praises the full range of services from Elavon including DCC, Contactless and iMerchantConnect, “iMerchantConnect, is the key tool that I use for my reconciliation process every day. The main advantage for me is it can be customised to my needs. Reports are emailed straight to my inbox so I always know where we are with payments.”

The first point of contact for Westin guests is when they check-in and Elavon provides a pre-authorisation facility on all terminals to enable hotels to secure the funds for the estimated amount of the stay. In addition, guest are offered the choice to settle their bill in their home currency. Dynamic Currency Conversation is a valued added service from Elavon that enables hotels to earn an additional revenue stream. Training materials are available for front-of-house staff to enable them to offer this great valued added service for guests.

• Next day settlement of all your transactions including American Express

• Dedicated account management team

• Manage pre-authorisations from your guests to secure bookings and protect your income

• Increased revenue opportunity with Dynamic Currency Conversion

• In-house staff training on DCC

• Engineer installed terminals and on-site training

• Contactless card payment solutions for the restaurants and bar for speed of transaction

• Comprehensive, online reporting tool for easy reconciliation and performance management

Payment solutions designed for hotels

Alan Melia says, “Because we don’t have to worry about anything going wrong, we can focus on our core business and give our full attention to providing the best possible experience for our customers.”

www.elavon.ie/hotelsector