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Happy New Year from all at Sykes!
Owner Newsletter ISSUE 1
January 2016
A big thank you to each of our wonderful owners for yet another great year - we couldn’t have done it without your support, hard work and ‘going that extra mile’ for holidaymakers.
Highlights of 2015!
Overall bookings UP over
20%
We were named one of the top
1000 COMPANIES TO INSPIRE BRITAIN
by the London Stock Exchange Group
We moved our HQ to Chester’s
city centre to house our
ever-expanding team
service rating on feefo99%
We achieved a staggering
of the British Travel
Award for ‘Best Large Self Catering
Holiday Booking Company’
What’s in store for 2016
26million website
visits
Owner Portal Making your life easier Our Owner Portal makes it easy to manage your property online
View all your upcoming bookings in calendar view
�Download�your�financial�statements�
�Read�feedback�left�by�your�guests
The Owner Portal is now available as a handy App on both Apple and Android devices
We’re developing our Owner Portal, giving you more control over your property
1. Keep it neutral Try and keep your interiors and furnishings neutral�to�appeal�to�a�wider�selection�of�customers
2. Declutter Remove all personal possessions – it’s important guests feel welcomed into the property and don’t feel as though they are stepping into someone’s home
3. Make it cosy Add�scatter�cushions�and�throws�to�the�living room and bedrooms to make your property feel cosy and comfortable
4. Include MORE Customers like to feel they’ve got a good deal,�so�by�including�a�few�attractive�extras�for each guest, your property will be instantly�more�appealing.�Popular�additions�include woodburners, Sky TV, WiFi, DVD players,�baby�items�and�a�selection�of�books,�guides and games for the party
5. Hot tubs are always a winner! On�average,�properties�with�a�hot�tub�will�receive�an�additional�8�bookings�a�year
5 key tips to�attract�
more customers
in 2016:
Plan ahead Now�is�the�time�to�
schedule maintenance for your property
Growing through partnership Your property is promoted via big names including The Telegraph, Travel Supermarket, TripAdvisor, HomeAway, Holiday�Lettings�and�Ice�Lolly
500+ partners &
growing
Get ready for 2016 January is almost over and we’ll be back in the peak season before you know it. This is a great time to freshen up your cottage, so be sure to get the essentials ticked off: Replace and replenish broken and missing crockery, cutlery and tea towels
Check kitchen appliances are in good working order
Replace�or�rejuvenate�soft�furnishings�in�the�living�area
Replace�tired�bedding�and�towels
Keep�your�information�pack�up�to�date
Click here to read more
Follow us on social media
Don’t forget!
If you’ve made any changes to your property, or are planning any
new�additions�for�2016,�then� please keep us up to date
Looking to add more properties to�your�portfolio?
Talk to our experts.
01244 [email protected]
Insurance renewal
Call our team at Bollington on�01625�855�746�or�email� [email protected] for
a�competitive�quote
We’re currently redesigning the owner interface on the website
Did you know?
Carbon�monoxide�detectors�should be in every room that contains a solid fuel
burning appliance
Health & Safety Your annual checklist: ✓ PAT testing on all electrical appliances out of warranty
✓ Gas checked by Gas Safe registered engineer
✓ Service oil appliances and AGAs
✓ Properties must have Energy Performance Certificates (EPC)
✓ Arrange for private water supplies to be tested annually by your local authority
For further information on Health & Safety please download our PDF guide via the Owner Portal
Our brochures have received a fresh new look for 2016
